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MASTERCLASS
MASTERCLASS: Lessons from Two Brands Becoming One
WHO WE ARE
Chelsea Perino, Managing Director, Marketing & Communications Georgina Zhou, Head of Marketing, Asia Pacific
MASTERCLASS: Lessons from Two Brands Becoming One
Herman Miller is 100+
year-old company with
a culture of high
ambition – driven by a
sense of purpose.
Headquarters: Zeeland,
Michigan, US
Founded: 1905
“A business is rightly judged by its products and services, but it must also face
scrutiny as to its humanity.”
- D.J. De Pree, Herman Miller Founder
MASTERCLASS: Lessons from Two Brands Becoming One
OUR BRANDS
MASTERCLASS: Lessons from Two Brands Becoming One
TEC X Herman Miller
RELATIONSHIP
Help people do great things
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
It all started back in 2001 (I think)
Development
of TEC & HM
MASTERCLASS: Lessons from Two Brands Becoming One
It's all about experience.
Exemplary
Products
Outstanding
Service
Inspiring
Environment
MASTERCLASS: Lessons from Two Brands Becoming One
But consumer experiences are often poor.
The transition from individual to branded relationships
67%
Of customers
Say their standards for
good experiences are
higher than ever
51%
Of customers
Say most companies fall short
of their expectations
for great experiences
Consumers
Business Buyers
MASTERCLASS: Lessons from Two Brands Becoming One
And experience
is personal.
MASTERCLASS: Lessons from Two Brands Becoming One
Herman Miller has always been about PEOPLE.
It is PEOPLE no matter individual end users or from
global corporates that give us a purpose in
everything we do.
We Create Timeless Solutions for Fundamental Problems.
We Share Knowledge You Can Use.
We Make Products You Can Trust.
We Are a Reliable Partner—Globally.
We Live by Our Values.
MASTERCLASS: Lessons from Two Brands Becoming One
Opportunity beyond the transaction.
It's about helping people understand how to
elevate and make their own workspace work for
them.
MASTERCLASS: Lessons from Two Brands Becoming One
So where to begin?
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
Herman Miller is so proud to have grown
with The Executive Centre for more than
25 years in Asia Pacific. Our relationship
with them is a case study in partnering
with fast growing business leaders.
“We fully trust in the deliverability, the
quality, and the assuredness of the
Aeron Chair so that it’s never something
that we worry about. The future for The
Executive Centre is global. That will
mean that our relationship with Herman
Miller will continue to grow and will
continue to become even more robust.”
- Paul Salnikow, Founder and CEO,
The Executive Centre.
MASTERCLASS: Lessons from Two Brands Becoming One
Herman Miller is so proud to have grown
with The Executive Centre for more than
25 years in Asia Pacific. Our relationship
with them is a case study in partnering
with fast growing business leaders.
“We fully trust in the deliverability, the
quality, and the assuredness of the
Aeron Chair so that it’s never something
that we worry about. The future for The
Executive Centre is global. That will
mean that our relationship with Herman
Miller will continue to grow and will
continue to become even more robust.”
- Paul Salnikow, Founder and CEO,
The Executive Centre.
MASTERCLASS: Lessons from Two Brands Becoming One
Research Powerhouse
Every real design solution begins
with research.
MASTERCLASS: Lessons from Two Brands Becoming One
Design Powerhouse
And every excellent experience
begins with thoughtful design.
MASTERCLASS: Lessons from Two Brands Becoming One
So how do we combine our resources and expertise?
MASTERCLASS: Lessons from Two Brands Becoming One
And how to we reap the benefits of each other's audience
and reach?
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
MASTERCLASS: Lessons from Two Brands Becoming One
WHAT’S NEXT?
HOW DO WE EVOLVE EVEN FURTHER?
MASTERCLASS: Lessons from Two Brands Becoming One
KEY TAKE AWAY
Great Minds
Think Alike
Tailor Contents Help Each
Other Do Great Things
Elevate Customer
Experience
MASTERCLASS: Lessons from Two Brands Becoming One

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Chelsea Perino and Georgina Zhou Presentation Mumbrella360 Asia

  • 2. MASTERCLASS: Lessons from Two Brands Becoming One WHO WE ARE Chelsea Perino, Managing Director, Marketing & Communications Georgina Zhou, Head of Marketing, Asia Pacific
  • 3. MASTERCLASS: Lessons from Two Brands Becoming One Herman Miller is 100+ year-old company with a culture of high ambition – driven by a sense of purpose. Headquarters: Zeeland, Michigan, US Founded: 1905 “A business is rightly judged by its products and services, but it must also face scrutiny as to its humanity.” - D.J. De Pree, Herman Miller Founder
  • 4. MASTERCLASS: Lessons from Two Brands Becoming One OUR BRANDS
  • 5. MASTERCLASS: Lessons from Two Brands Becoming One TEC X Herman Miller RELATIONSHIP Help people do great things
  • 6. MASTERCLASS: Lessons from Two Brands Becoming One
  • 7. MASTERCLASS: Lessons from Two Brands Becoming One
  • 8. MASTERCLASS: Lessons from Two Brands Becoming One
  • 9. MASTERCLASS: Lessons from Two Brands Becoming One
  • 10. MASTERCLASS: Lessons from Two Brands Becoming One
  • 11. MASTERCLASS: Lessons from Two Brands Becoming One
  • 12. MASTERCLASS: Lessons from Two Brands Becoming One It all started back in 2001 (I think) Development of TEC & HM
  • 13. MASTERCLASS: Lessons from Two Brands Becoming One It's all about experience. Exemplary Products Outstanding Service Inspiring Environment
  • 14. MASTERCLASS: Lessons from Two Brands Becoming One But consumer experiences are often poor. The transition from individual to branded relationships 67% Of customers Say their standards for good experiences are higher than ever 51% Of customers Say most companies fall short of their expectations for great experiences Consumers Business Buyers
  • 15. MASTERCLASS: Lessons from Two Brands Becoming One And experience is personal.
  • 16. MASTERCLASS: Lessons from Two Brands Becoming One Herman Miller has always been about PEOPLE. It is PEOPLE no matter individual end users or from global corporates that give us a purpose in everything we do. We Create Timeless Solutions for Fundamental Problems. We Share Knowledge You Can Use. We Make Products You Can Trust. We Are a Reliable Partner—Globally. We Live by Our Values.
  • 17. MASTERCLASS: Lessons from Two Brands Becoming One Opportunity beyond the transaction. It's about helping people understand how to elevate and make their own workspace work for them.
  • 18. MASTERCLASS: Lessons from Two Brands Becoming One So where to begin?
  • 19. MASTERCLASS: Lessons from Two Brands Becoming One
  • 20. MASTERCLASS: Lessons from Two Brands Becoming One Herman Miller is so proud to have grown with The Executive Centre for more than 25 years in Asia Pacific. Our relationship with them is a case study in partnering with fast growing business leaders. “We fully trust in the deliverability, the quality, and the assuredness of the Aeron Chair so that it’s never something that we worry about. The future for The Executive Centre is global. That will mean that our relationship with Herman Miller will continue to grow and will continue to become even more robust.” - Paul Salnikow, Founder and CEO, The Executive Centre.
  • 21. MASTERCLASS: Lessons from Two Brands Becoming One Herman Miller is so proud to have grown with The Executive Centre for more than 25 years in Asia Pacific. Our relationship with them is a case study in partnering with fast growing business leaders. “We fully trust in the deliverability, the quality, and the assuredness of the Aeron Chair so that it’s never something that we worry about. The future for The Executive Centre is global. That will mean that our relationship with Herman Miller will continue to grow and will continue to become even more robust.” - Paul Salnikow, Founder and CEO, The Executive Centre.
  • 22. MASTERCLASS: Lessons from Two Brands Becoming One Research Powerhouse Every real design solution begins with research.
  • 23. MASTERCLASS: Lessons from Two Brands Becoming One Design Powerhouse And every excellent experience begins with thoughtful design.
  • 24. MASTERCLASS: Lessons from Two Brands Becoming One So how do we combine our resources and expertise?
  • 25. MASTERCLASS: Lessons from Two Brands Becoming One And how to we reap the benefits of each other's audience and reach?
  • 26. MASTERCLASS: Lessons from Two Brands Becoming One
  • 27. MASTERCLASS: Lessons from Two Brands Becoming One
  • 28. MASTERCLASS: Lessons from Two Brands Becoming One WHAT’S NEXT? HOW DO WE EVOLVE EVEN FURTHER?
  • 29. MASTERCLASS: Lessons from Two Brands Becoming One KEY TAKE AWAY Great Minds Think Alike Tailor Contents Help Each Other Do Great Things Elevate Customer Experience
  • 30. MASTERCLASS: Lessons from Two Brands Becoming One