Charles Winston Tyler is seeking employment where he can utilize his IT and culinary skills and experience. He has over 20 years of experience in IT support roles involving networking, hardware, software troubleshooting and customer service. He also has over 30 years of experience in kitchen and culinary roles as a chef, line cook and restaurant manager. He has an A+ certification and training in computer hardware, Microsoft Office, networking and cooking.

1. CHARLES WINSTON TYLER
25 Cranston AVE Saint John N.B
(506) 663-1077 • email: winstontyler@hotmail.com
CAREER OBJECTIVES:
To obtain employment with an organization where I can utilize my training, skills and experience to help
achieve or exceed set goals.
SUMMARY OF QUALIFICATIONS:
I.T. Technician
A+ certified
Excel Certified
Skilled in Networking and Computer Hardware
Knowledgeable in Windows OS, MAC, Microsoft Office, Excel, Word, Power point
Active directory, On Boarding
Level 1 cook’s certification
Excellent Communication and People Skills
EDUCATION & TRAINING :
1979 - 1982 SAINT JOHN VOCATIONAL HIGH SCHOOL
GRADE 12 Welding
1986 – 1987 JOB ENTRY SAINT JOHN, NB
Level 1 Cooking Course
Block 1 Certification
1999 – 2000 A.T.S. SAINT JOHN, NB
Hardware technician networking and office essentials
A+ CERTIFIED
EMPLYMENT HISTORY:
Nov 2013 – Present Xerox
2 Level Support EOOD
Software and Network Support
Windows IOS issues, active directory, email and domain issues
Feb 2013 – Nov 2013 Innovatia
Saint John, N.B
Software delivery engineer
Delivering software patches and upgrades / phone switches
Jan2012 –Feb 2013 Support Excellence IT support
First level software and hardware support network specialist
Windows IOS issues, active directory, email and domain issues

2. April 2007 – to May 2011 Wyndham Worldwide
Saint John, NB
TSS Hardware & Software Support
Network Specialist
Trouble shouting all hardware and software issues, customer service
and first level contact
February 2006 – April 2007 STREAM
Saint John, NB
Level 3 Technician for Earth Link dials up internet, last call resolution.
Road Runner high-speed internet – Level 1 support
Trouble shouting high-speed internet, connection an e-mail issues.
April 2005 – February 2006 NCO
Saint John, NB
Outbound credit card sales for Capital One
Friendly and courteous customer service
February 2004 – April 2005 KINDREDS RESTAURANT
Saint John, NB
Owner/Operator, Chef
Responsible for all menu, labor and food costing, all stock and inventory
Managed staff and scheduling, and dealt with customer complaints with
a professional level of customer service.
May 2002 – February 2004 CLIENT LOGIC
Saint John, NB
Bell Sympatico support High Speed Internet
Trouble shouting all hardware and software issues
January 1986 – May 2002 PORTLAND PUB AND STEAK HOUSE
Saint John, NB
Chef, Kitchen Manager
Responsible for all menu, labor and food costing, stock and inventory
duties
February 1990 – January 2000 GRANNANS SEAFOOD RESTAURANT
Saint John, NB
Line Cook, follow direction, work with minimal supervision, quick and
reactive thinking
IL FORNALLO ITALIAN RESTAURANT
Saint John, NB
Chef and Kitchen Manager
Responsible for all menu, labor and food costing, all stock and inventory
duties
Managed staff, schedules, with professional level of customer service.

3. REFERENCES AVAILABLE UPON REQUEST