1. Characteristics and Purpose ofCharacteristics and Purpose of
eCommerce IIeCommerce II
(B2B, B2C, C2C…)(B2B, B2C, C2C…)

2. Consumer OnlineConsumer Online
e-Commerce Activitiese-Commerce Activities
Buying goods and servicesBuying goods and services
Comparison shoppingComparison shopping
Researching product informationResearching product information
Educational training and testingEducational training and testing
Online tracking of shipments, airline flights,Online tracking of shipments, airline flights,
waiting lists, etc.waiting lists, etc.
Financial services and securities transactionsFinancial services and securities transactions

3. Consumer OnlineConsumer Online
e-Commerce Activitiese-Commerce Activities--Continued--Continued
Internet connection--connecting through yourInternet connection--connecting through your
ISPISP
E-Mail vs. Snail MailE-Mail vs. Snail Mail
Internet vs. IntranetInternet vs. Intranet
Browsing/SurfingBrowsing/Surfing
Logistics--browsing for information fromLogistics--browsing for information from
multiple sites for comparison purposesmultiple sites for comparison purposes
Web auctions (e-Bay, Priceline)Web auctions (e-Bay, Priceline)
GPSGPS

4. Business OnlineBusiness Online
e-Commerce Activitiese-Commerce Activities
Sales of goods and servicesSales of goods and services
– Transaction processing (e-Procurement--allTransaction processing (e-Procurement--all
purchasing activities plus the monitoring of allpurchasing activities plus the monitoring of all
elements of purchase transactionselements of purchase transactions
– Secure transactionsSecure transactions
– Shopping cartsShopping carts
Delivery of Goods and ServicesDelivery of Goods and Services
– OnlineOnline
– Traditional (UPS, FedEx, US Postal Service, etc.Traditional (UPS, FedEx, US Postal Service, etc.

5. Business OnlineBusiness Online
e-Commerce Activitiese-Commerce Activities--Continued--Continued
Advertising and PromotionAdvertising and Promotion
– CatalogsCatalogs
– BrochuresBrochures
– FormsForms
– DiscountsDiscounts
Financial transactionsFinancial transactions
Online tracking of shipmentsOnline tracking of shipments
Online training and seminarsOnline training and seminars
Customer support and serviceCustomer support and service
Reference books and software upgradesReference books and software upgrades

6. B2B (Business to Business)B2B (Business to Business)
e-Commerce Activitiese-Commerce Activities
Sale of goods and servicesSale of goods and services
– Procurement (the purchase of goods for resale)Procurement (the purchase of goods for resale)
– Fulfillment companies (offers services to otherFulfillment companies (offers services to other
companies such as transaction processing)companies such as transaction processing)
AdvertisingAdvertising
EDI (Electronic Data Interchange--whenEDI (Electronic Data Interchange--when
one business transfers computer-readableone business transfers computer-readable
data in an agreed-upon format to anotherdata in an agreed-upon format to another
business)business)

7. B2B (Business to Business)B2B (Business to Business)
e-Commerce Activitiese-Commerce Activities--Continued--Continued
Web auctionsWeb auctions
Support ActivitiesSupport Activities
– HR (Human Resources)HR (Human Resources)
– Technology departmentTechnology department
– Finance and administrationFinance and administration
Delivery and logistics (delivery andDelivery and logistics (delivery and
warehousing activities that will provide thewarehousing activities that will provide the
right goods in the right quantities in theright goods in the right quantities in the
right place at the right time.)right place at the right time.)

8. Additional e-Commerce ActivitiesAdditional e-Commerce Activities
B2CB2C ((BBusiness tousiness to CConsumer)—theonsumer)—the
exchange of products, services, orexchange of products, services, or
information over the Internet by businessesinformation over the Internet by businesses
to consumers. Example:to consumers. Example: www.target.comwww.target.com
B2GB2G ((BBusiness tousiness to GGovernment)—involvesovernment)—involves
the concept that businesses and governmentthe concept that businesses and government
agencies can use central web sites toagencies can use central web sites to
exchange information and do business withexchange information and do business with
each other. Example: eProcurementeach other. Example: eProcurement

9. Additional e-Commerce ActivitiesAdditional e-Commerce Activities
C2CC2C ((CConsumer toonsumer to CConsumer)—is the exchangeonsumer)—is the exchange
of products, services, or information over theof products, services, or information over the
Internet between consumers. Example:Internet between consumers. Example:
www.eBay.comwww.eBay.com
C2BC2B ((CConsumer toonsumer to BBusiness)—is the exchange ofusiness)—is the exchange of
products, services, or information over the Internetproducts, services, or information over the Internet
between consumers and businesses. Example:between consumers and businesses. Example:
www.priceline.comwww.priceline.com

10. Additional e-Commerce ActivitiesAdditional e-Commerce Activities
C2CC2C ((CConsumer toonsumer to CConsumer)—is the exchangeonsumer)—is the exchange
of products, services, or information over theof products, services, or information over the
Internet between consumers. Example:Internet between consumers. Example:
www.eBay.comwww.eBay.com
C2BC2B ((CConsumer toonsumer to BBusiness)—is the exchange ofusiness)—is the exchange of
products, services, or information over the Internetproducts, services, or information over the Internet
between consumers and businesses. Example:between consumers and businesses. Example:
www.priceline.comwww.priceline.com