SlideShare a Scribd company logo
1 of 31
Chapter 5 Notes
Power:
· Recall – leadership is the influencing process of leaders and
followers.
· Power is the leader’s potential influence over followers.
· Power is the potential to influence, not the actual use of
power.
· Often the perception of power influences others.
Sources of Power:
· There are two sources of power:
· Position power – derived from top management, and delegated
down the chain of command, and
· Personal power – derived from the followers based on the
leader’s behavior.
· Nonmanagers can have personal power but only managers can
have position power.
· Successful leaders share power (empowerment) by pushing
power down the chain of command.
Legitimate Power:
· Legitimate power is based on the user’s position power, given
by the organization.
· Appropriate use of legitimate power:
· When asking people to do something that is within the scope
of their job.
· Helpful to use the consultation influencing tactic.
· Seek and are open to input.
· Also known as participative management and empowering
employees.
Legitimate Use of Rational Persuasion:
· Managers find the rational persuasion influencing tactic
helpful:
· when meeting objectives through employees, or
· dealing with higher-level managers over whom they have no
authority.
· Includes logical arguments with factual evidence.
· When persuading others, the ingratiation influencing tactic is
helpful:
· Give praise before asking for what you want.
· Sandwich Equation: Good bad good.
Increasing Legitimate Power:
Guidelines for increasing legitimate power:
· Increase management experience,
· Could be part of the job such as team leader.
· Exercise authority regularly,
· Follow up making sure objectives are met.
· Follow rational persuasion guidelines,
· Especially when authority is questioned.
· Back up your authority with rewards and punishment.
Reward Power:
· Reward power is based on the user’s ability to influence others
with something of value to them.
· A leader’s power is strong or weak based on ability to punish
and reward followers.
· An important part of reward power is having control over
getting and allocating resources.
Appropriate Use of Reward Power:
· Employees should be rewarded for doing a good job.
· Managers find the exchange influencing tactic helpful when
dealing with others over whom they have no authority.
· Offer a reward for helping meet objective.
· Incentive can be anything of value.
Coercive Power:
· The use of coercive power involves punishment and
withholding of rewards to influence compliance.
· Also called the pressure influencing tactic.
· Appropriate use of coercive power:
· Coercive power is appropriate to use in maintaining discipline
and enforcing rules.
· Employees resent use of coercive power.
Increasing Coercive Power:
Guidelines for increasing coercive power:
· Gain authority to use punishment and withhold rewards,
· Don’t make rash threats,
· Do not use coercion to manipulate others or to gain personal
benefits.
· Be persistent,
· Follow up to make sure requested tasks are accomplished.
Referent Power:
· Referent power is based on the user’s personal relationships
with others.
· Also called the personal appeals influencing tactic.
· based on loyalty and friendship.
· Leaders can use the inspirational appeals influencing tactic.
· Leader appeals to follower’s values, ideals, and aspirations, or
increases self-confidence by appealing to follower’s emotions
and enthusiasm.
Expert Power:
· Expert power is based on the user’s skill and knowledge.
· Often use rational persuasion influencing tactic.
· Appropriate uses:
· New managers rely on employees’ expertise,
· Followers have influence over leaders.
· Essential when working with other departments or
organizations.
Increasing Expert Power:
Guidelines for increasing expert power:
· Increase training to become an expert,
· Attend trade meetings, read publications, keep up with current
trends, write articles, become an officer in the organization,
· Keep up with latest technology,
· Volunteer to learn something new,
· Project a positive self-concept and develop a reputation for
having expertise.
Increasing Information Power:
Connection Power:
· Connection power is based on the user’s relationships with
influential people.
· Leaders use a coalition influencing tactic when persuading
others – a political strategy.
· Appropriate use of connection power:
· When looking for a job or a promotion.
· Can help you get the resources you need.
Increasing Connection Power:
Guidelines to increasing connection power:
· Expand your network to managers with power,
· Join the “in-crowd” and “right” associations,
· Sports such as golf may increase your contacts,
· Follow guidelines for using the coalition influencing tactic,
· Get people to know your name,
· Get all the publicity you can,
· Have your accomplishments known by those in power.
The Nature of Organizational Politics:
· Politics is the process of gaining and using power – power and
politics are related.
· Politics is a social medium of exchange.
· Like money, politics is neither good nor bad.
· Simply a system of getting what you want.
· Money is the economic medium of exchange, but
· Politics is the organizational medium of exchange.
Political Behavior:
· Networking is the process of developing relationships for the
purpose of socializing and politicking.
· Reciprocity involves creating obligations and developing
alliances, and using them to accomplish objectives.
· Using coalitions as an influencing tactic:
· Developed for a specific objective, and
· Use co-optation to get a person to join your coalition rather
than compete against you.
Political Behavior and Guidelines for Developing Political
Skills:
Develop Your Network:
· Begin with who you know.
· Create a written list of about 200 people.
· Categorize your list into professional and personal contacts.
· Expand your list to people you don’t know.
· Go anywhere professional people gather.
· Develop your ability to remember people by name.
Negotiation:
· Negotiating is a process in which two or more parties have
something the other wants and attempt to come to an agreement.
· An essential career skill.
· Directly affects your success.
· Good negotiators get more favorable outcomes.
· Influencing tactics, power and politics used often.
Negotiating:
· Negotiations are appropriate in all situations without a fixed
price or deal.
· All parties should believe they got a good deal.
· Negotiation does not have to be a zero-sum game.
· Negotiation is about building relationships.
· Negotiation should be viewed by all parties as an opportunity
to win.
· Negotiation skills can be developed by following the steps in
the negotiation process.
Ethics and Influencing:
· Power, politics, networking, and negotiating are all forms of
influencing.
· When influencing, it pays to be ethical.
· Influence is what you do with it.
· Confront those you think are unethical.
· Successful negotiators are trusted negotiators.
· When influencing, use the stakeholders’ approach to ethics.
Have information flow through you.
Know what is going on in your organization.
Develop a network of information sources.
Essays topics ( extra credit)
· Compare and contrast the fiscal policies of the Obama
administration and those of the Trump administration and
discuss their economic implications on the U.S economy
· Explain and assess the economic implications of the US-
China trade war on one specific sector – soybean, automobile,
or steel.
· Discuss the economic effects of China’s mercantilist policies
on a specific region – South East Asia, Latin America or Africa.
· Review the literature about the relationship between trade and
economic growth and assess the Trump administration view of
trade deficit.
· Identify the determinants of housing prices and discuss the
role that the housing crisis played in the “ Great Recession” of
2007 then assess the macroeconomic policies that were designed
to deal with the crisis
The idea of setting essays is to offer you the chance to make a
longer, more complex argument. Nonetheless, in the model we
recommend, the fundamentals remain the same. In each
paragraph, a flow of main idea (thesis) - explanation / reasoning
(justification) - evidence / example (support) is an excellent
structure to use. If you read through academic writing, you will
find this structure over and over. The same is true for
professional writing. There are of course other structures,
however this one always works and makes you sound concise
and clear.
An essay has conventional sections that it is wise to follow.
These are an introduction, main body and a conclusion. The
'LSE' essay structure can be described as 'say what you're going
to say (intro), say it in detail (main body), say what you've said
(conclusion)'. Although this may appear repetitive, it offers the
reader great clarity. Also, if you think about the executive
summary, background, analysis and conclusions /
recommendations sections of a business report, you can see that
a similar structure holds.
In your essay, try to follow this structure for your essay
sections.
Intro
Statement about the context of the question - explain why
the question in important (either in the 'real' world or for the
discipline of economics)
Give you answer to the question
Summarise your argument in support of this answer - this
summary should match the order of your paragraphs
Main body
Decide on the most logical order of your paragraphs - this
might be importance, chronology or causation, but the basic
flow should be simple and clear
Start each paragraph with a sentence that clearly addresses the
question itself - this will be your thesis for the paragraph and if
a reader only read these opening sentences, they should make
sense one after the other and provide a summary of your
argument
Follow the opening 'topic' sentence with your reasoning and
evidence for why this opening statement is valid. Be specific,
not general. The more detail you can bring in, the more expert
you will sound and the more persuasive your argument will be
Conclusion Summarise your argument again - as you did in the
intro (different words though!)
Restate your answer to the essay question
So what? - say what the significance of your answer is
either in the 'real' world or to the discipline of economics
Bibliography
List the books / articles you read while researching your
answer
Below you'll find two essays written by students last year.
Bearing the above in mind, decide which one makes the clearer
argument and which, therefore, got the highe
The economic of global warming
Influencing: Power, Politics, Networking, and Negotiation
Chapter 5
Part One: Individuals As Leaders
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
1
Learning Outcomes
Explain the differences between position power and personal
power.
Discuss the differences among legitimate, reward, coercive, and
referent power.
Discuss how power and politics are related.
Describe how money and politics have a similar use.
List and explain the steps in the networking process.
List the steps in the negotiation process.
Explain the relationships among negotiation and conflict,
influencing tactics, power, and politics.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
2
Power
Recall – leadership is the influencing process of leaders and
followers.
Power is the leader’s potential influence over followers.
Power is the potential to influence, not the actual use of power.
Often the perception of power influences others.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
There are two sources of power:
Position power – derived from top management, and delegated
down the chain of command, and
Personal power – derived from the followers based on the
leader’s behavior.
Nonmanagers can have personal power but only managers can
have position power.
Successful leaders share power (empowerment) by pushing
power down the chain of command.
Sources of Power
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Discussion Questions
Is power good or bad for organizations?
Can management stop the use of power and politics in their
organizations?
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Sources and Types of Power
with Influencing Tactics
Exhibit 5.1
We will discuss these seven types of power and explore ways to
increase each type with influencing tactics, or actions
You can acquire power without taking it away from others.
Exhibit 5.1
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
5 - ‹#›
Legitimate Power
Legitimate power is based on the user’s position power, given
by the organization.
Appropriate use of legitimate power:
When asking people to do something that is within the scope of
their job.
Helpful to use the consultation influencing tactic.
Seek and are open to input.
Also known as participative management and empowering
employees.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Legitimate Use of Rational Persuasion
Managers find the rational persuasion influencing tactic helpful:
when meeting objectives through employees, or
dealing with higher-level managers over whom they have no
authority.
Includes logical arguments with factual evidence.
When persuading others, the ingratiation influencing tactic is
helpful:
Give praise before asking for what you want.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Guidelines for a rational persuasion
Explain why objective needs met.
Explain how meeting the objective benefits the other party.
Provide evidence the objective can be met.
Explain how problems or concerns will be handled.
Increasing Legitimate Power
Guidelines for increasing legitimate power:
Increase management experience,
Could be part of the job such as team leader.
Exercise authority regularly,
Follow up making sure objectives are met.
Follow rational persuasion guidelines,
Especially when authority is questioned.
Back up your authority with rewards and punishment.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Reward Power
Reward power is based on the user’s ability to influence others
with something of value to them.
A leader’s power is strong or weak based on ability to punish
and reward followers.
An important part of reward power is having control over
getting and allocating resources.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Appropriate Use of Reward Power
Employees should be rewarded for doing a good job.
Managers find the exchange influencing tactic helpful when
dealing with others over whom they have no authority.
Offer a reward for helping meet objective.
Incentive can be anything of value.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Guidelines for increasing reward power
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Gain
Gain/maintain control over evaluating performance, determining
raises, promotions and other rewards.
Find
Find out what others value and reward people in that way.
Let
Let people know you control rewards and state your criteria for
giving rewards.
Coercive Power
The use of coercive power involves punishment and withholding
of rewards to influence compliance.
Also called the pressure influencing tactic.
Appropriate use of coercive power:
Coercive power is appropriate to use in maintaining discipline
and enforcing rules.
Employees resent use of coercive power.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Increasing Coercive Power
Guidelines for increasing coercive power:
Gain authority to use punishment and withhold rewards,
Don’t make rash threats,
Do not use coercion to manipulate others or to gain personal
benefits.
Be persistent,
Follow up to make sure requested tasks are accomplished.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Referent Power
Referent power is based on the user’s personal relationships
with others.
Also called the personal appeals influencing tactic.
based on loyalty and friendship.
Leaders can use the inspirational appeals influencing tactic.
Leader appeals to follower’s values, ideals, and aspirations, or
increases self-confidence by appealing to follower’s emotions
and enthusiasm.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Referent Power
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Appropriate Use
Appropriate for people with weak or no position power.
Such as with peers or in self-managed teams.
Increasing
Develop your people skills.
Work at your relationships with managers and peers.
Expert Power
Expert power is based on the user’s skill and knowledge.
Often use rational persuasion influencing tactic.
Appropriate uses:
New managers rely on employees’ expertise,
Followers have influence over leaders.
Essential when working with other departments or
organizations.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Increasing Expert Power
Guidelines for increasing expert power:
Increase training to become an expert,
Attend trade meetings, read publications, keep up with current
trends, write articles, become an officer in the organization,
Keep up with latest technology,
Volunteer to learn something new,
Project a positive self-concept and develop a reputation for
having expertise.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Information Power
Information power is based on the user’s data desired by others.
Involves access to vital information and knowledge and control
over its distribution.
Appropriate use of information power:
When making rational persuasion or inspirational appeals.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Increasing Information Power
Serving on a committee helps you gain information and increase
connection power.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Have information flow through you.
Know what is going on in your organization.
Develop a network of information sources.
Connection Power
Connection power is based on the user’s relationships with
influential people.
Leaders use a coalition influencing tactic when persuading
others – a political strategy.
Appropriate use of connection power:
When looking for a job or a promotion.
Can help you get the resources you need.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Increasing Connection Power
Guidelines to increasing connection power:
Expand your network to managers with power,
Join the “in-crowd” and “right” associations,
Sports such as golf may increase your contacts,
Follow guidelines for using the coalition influencing tactic,
Get people to know your name,
Get all the publicity you can,
Have your accomplishments known by those in power.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Discussion Questions
Which influencing tactics do you tend to use most and least?
How will you change and develop the ability to influence using
influencing tactics?
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
The Nature of Organizational Politics
Politics is the process of gaining and using power – power and
politics are related.
Politics is a social medium of exchange.
Like money, politics is neither good nor bad.
Simply a system of getting what you want.
Money is the economic medium of exchange, but
Politics is the organizational medium of exchange.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Political Behavior
Networking is the process of developing relationships for the
purpose of socializing and politicking.
Reciprocity involves creating obligations and developing
alliances, and using them to accomplish objectives.
Using coalitions as an influencing tactic:
Developed for a specific objective, and
Use co-optation to get a person to join your coalition rather
than compete against you.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Political Behavior and Guidelines for Developing Political
Skills
Exhibit 5.2
Learn to read between the lines.
Use the ingratiation tactic with everyone.
Work at being a team player.
Exhibit 5.2
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
5 - ‹#›
Discussion Questions
How would you rate your political skills, and which political
behavior do you use most often?
How will you change and develop your political skills?
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Networking
Networking is the best way to find a job.
“Career” networking is more than a Facebook account.
The Networking Process:
Perform a self-assessment and set goals,
Create your one-minute self-sell,
Develop your network,
Conduct networking interviews, and
Maintain your network.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Self-Assessment and Goals
Self-assessment can clarify your skills, competencies and
knowledge.
A simple prioritized list will do.
Accomplishments:
Provide evidence of your skills and abilities.
Tie accomplishments to the job interview,
Use accomplishments to “tell me about yourself”.
Set networking goals,
Use the objectives model from chapter 3.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
One-Minute Self-Sell
The one-minute self-sell is an opening statement used in
networking that quickly summarizes your history and career
plan and asks a question.
Part 1. History,
Start with a career summary.
Part 2. Plans,
Next, state the target career you are seeking.
Part 3. Question,
Last, ask a question, encouraging two-way communication.
Write out and practice your self-sell.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Develop Your Network
Begin with who you know.
Create a written list of about 200 people.
Categorize your list into professional and personal contacts.
Expand your list to people you don’t know.
Go anywhere professional people gather.
Develop your ability to remember people by name.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Discussion Question
Do people really need a written networking list?
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Conduct Networking Interviews
Networking in person is important.
Step 1. Establish a Rapport.
Step 2. Deliver One-Minute Self-Sell.
Step 3. Ask Prepared Questions.
Step 4. Get Additional Contacts for Your Network.
Step 5. Ask Your Contacts How You Might Help Them.
Step 6. Follow Up with a Thank-You Note and Status Report.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Maintain Your Network
After building your network, maintain it.
Say thank you to those who helped you.
Keep everyone updated.
Notify everyone of new contact information.
Use networking to help others.
Although many companies encourage employees to use social
media.
Know the company policy and follow the rules.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Discussion Questions
How would you rate your networking skills?
What will you do differently in the future to improve your
networking skills?
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Negotiation
Negotiating is a process in which two or more parties have
something the other wants and attempt to come to an agreement.
An essential career skill.
Directly affects your success.
Good negotiators get more favorable outcomes.
Influencing tactics, power and politics used often.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Negotiating
Negotiations are appropriate in all situations without a fixed
price or deal.
All parties should believe they got a good deal.
Negotiation does not have to be a zero-sum game.
Negotiation is about building relationships.
Negotiation should be viewed by all parties as an opportunity to
win.
Negotiation skills can be developed by following the steps in
the negotiation process.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
The Negotiation Process
Model 5.1
Model 5.1
The key is preparation.
Know what is being negotiated.
Face-to face is preferred.
Agreement?
Put it in writing
and stop selling.
No Agreement?
Analyze and improve for the future.
Take your time.
If no progress, postpone.
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
5 - ‹#›
Discussion Questions
How would you rate your negotiation skills?
What will you do differently in the future to improve your
negotiation skills?
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Ethics and Influencing
Power, politics, networking, and negotiating are all forms of
influencing.
When influencing, it pays to be ethical.
Influence is what you do with it.
Confront those you think are unethical.
Successful negotiators are trusted negotiators.
When influencing, use the stakeholders’ approach to ethics.
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Discussion Questions
Do you believe that most managers use influencing (power,
politics, networking, and negotiating) for the good of the
organization or for their own personal benefit?
What can be done to help managers be more ethical in
influencing others?
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
Key Terms
coercive power
connection power
expert power
information power
legitimate power
negotiating
networking
one-minute self-sell
politics
power
reciprocity
referent power
reward power
5 - ‹#›
© 2016 Cengage Learning. All Rights Reserved. May not be
copied, scanned, or duplicated, in whole or in part, except for
use as permitted in a license distributed with a certain product
or service or otherwise on a password-protected website for
classroom use.
43

More Related Content

Similar to Chapter 5 NotesPower· Recall – leadership is the influencin.docx

Managing Change - Soumyaa Srikrishna
Managing Change - Soumyaa SrikrishnaManaging Change - Soumyaa Srikrishna
Managing Change - Soumyaa Srikrishna
Srikrishna Narasimhan
 
Leadership Style
Leadership StyleLeadership Style
Leadership Style
Anas ali
 
Task 3 (16 Marks)The importance of accounti.docx
Task 3  (16 Marks)The importance of accounti.docxTask 3  (16 Marks)The importance of accounti.docx
Task 3 (16 Marks)The importance of accounti.docx
josies1
 
10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx
10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx
10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx
paynetawnya
 
Business Policy & Strategy
Business Policy & StrategyBusiness Policy & Strategy
Business Policy & Strategy
Talha Jalal
 
Leadership in a Dynamic Information Age
Leadership in a Dynamic Information AgeLeadership in a Dynamic Information Age
Leadership in a Dynamic Information Age
Leena Guptha
 
Leadership and Leadership StylesDefining a Leader….docx
Leadership and Leadership StylesDefining a Leader….docxLeadership and Leadership StylesDefining a Leader….docx
Leadership and Leadership StylesDefining a Leader….docx
smile790243
 
Power & politics in organizations
Power & politics in organizationsPower & politics in organizations
Power & politics in organizations
mdfaizan
 
14 arvind kumar power n politics
14 arvind kumar   power n politics14 arvind kumar   power n politics
14 arvind kumar power n politics
Anjali Pareek
 
Chapter 8, influence tactics and leaders
Chapter 8, influence tactics and leadersChapter 8, influence tactics and leaders
Chapter 8, influence tactics and leaders
Pimsat University
 

Similar to Chapter 5 NotesPower· Recall – leadership is the influencin.docx (20)

Educ. 4215 leadership.doc
Educ. 4215 leadership.docEduc. 4215 leadership.doc
Educ. 4215 leadership.doc
 
Management & Leadership
Management & LeadershipManagement & Leadership
Management & Leadership
 
Management and Leadership: An Overview.
Management and Leadership:  An Overview.Management and Leadership:  An Overview.
Management and Leadership: An Overview.
 
L 4-5
L 4-5L 4-5
L 4-5
 
Managing Change - Soumyaa Srikrishna
Managing Change - Soumyaa SrikrishnaManaging Change - Soumyaa Srikrishna
Managing Change - Soumyaa Srikrishna
 
Leadership Style
Leadership StyleLeadership Style
Leadership Style
 
Basic aproaches to leadership
Basic aproaches to leadershipBasic aproaches to leadership
Basic aproaches to leadership
 
Task 3 (16 Marks)The importance of accounti.docx
Task 3  (16 Marks)The importance of accounti.docxTask 3  (16 Marks)The importance of accounti.docx
Task 3 (16 Marks)The importance of accounti.docx
 
10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx
10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx
10A1-00 - POLICY ACTION PLANFor this project, identify an issue .docx
 
mob-ppt-UNIT-V.pptx management organisation and behaviour
mob-ppt-UNIT-V.pptx management organisation and behaviourmob-ppt-UNIT-V.pptx management organisation and behaviour
mob-ppt-UNIT-V.pptx management organisation and behaviour
 
Business Policy & Strategy
Business Policy & StrategyBusiness Policy & Strategy
Business Policy & Strategy
 
Leadership in a Dynamic Information Age
Leadership in a Dynamic Information AgeLeadership in a Dynamic Information Age
Leadership in a Dynamic Information Age
 
Leadership final .pptx
Leadership final .pptxLeadership final .pptx
Leadership final .pptx
 
Leadership and Leadership StylesDefining a Leader….docx
Leadership and Leadership StylesDefining a Leader….docxLeadership and Leadership StylesDefining a Leader….docx
Leadership and Leadership StylesDefining a Leader….docx
 
Chapter 5
Chapter 5 Chapter 5
Chapter 5
 
Power & politics in organizations
Power & politics in organizationsPower & politics in organizations
Power & politics in organizations
 
Leadership and change
Leadership and changeLeadership and change
Leadership and change
 
14 arvind kumar power n politics
14 arvind kumar   power n politics14 arvind kumar   power n politics
14 arvind kumar power n politics
 
Chapter 8, influence tactics and leaders
Chapter 8, influence tactics and leadersChapter 8, influence tactics and leaders
Chapter 8, influence tactics and leaders
 
W5 powe politcs and leadership
W5 powe politcs and leadershipW5 powe politcs and leadership
W5 powe politcs and leadership
 

More from robertad6

Chapter 8 Religion and the Restoration of Health in Afric.docx
Chapter 8  Religion and the Restoration of Health in Afric.docxChapter 8  Religion and the Restoration of Health in Afric.docx
Chapter 8 Religion and the Restoration of Health in Afric.docx
robertad6
 
Chapter 7Victimology and Patterns of VictimizationThe a.docx
Chapter 7Victimology and Patterns of VictimizationThe a.docxChapter 7Victimology and Patterns of VictimizationThe a.docx
Chapter 7Victimology and Patterns of VictimizationThe a.docx
robertad6
 
Chapter 7Thinking and IntelligenceFigure 7.1 Thinking .docx
Chapter 7Thinking and IntelligenceFigure 7.1 Thinking .docxChapter 7Thinking and IntelligenceFigure 7.1 Thinking .docx
Chapter 7Thinking and IntelligenceFigure 7.1 Thinking .docx
robertad6
 
Chapter 7The Problem of EvilOf all the objections to theism pr.docx
Chapter 7The Problem of EvilOf all the objections to theism pr.docxChapter 7The Problem of EvilOf all the objections to theism pr.docx
Chapter 7The Problem of EvilOf all the objections to theism pr.docx
robertad6
 
Chapter 7Social Networking,Engagement, andSocial Metrics.docx
Chapter 7Social Networking,Engagement, andSocial Metrics.docxChapter 7Social Networking,Engagement, andSocial Metrics.docx
Chapter 7Social Networking,Engagement, andSocial Metrics.docx
robertad6
 
CHAPTER 7The CPU and MemoryThe Architecture of Comp.docx
CHAPTER 7The CPU and MemoryThe Architecture of Comp.docxCHAPTER 7The CPU and MemoryThe Architecture of Comp.docx
CHAPTER 7The CPU and MemoryThe Architecture of Comp.docx
robertad6
 
Chapter 7QUESTION 1. Which of the following is defin.docx
Chapter 7QUESTION 1. Which of the following is defin.docxChapter 7QUESTION 1. Which of the following is defin.docx
Chapter 7QUESTION 1. Which of the following is defin.docx
robertad6
 
CHAPTER 7Managing Financial OperationsRevenue cycle (bil.docx
CHAPTER 7Managing Financial OperationsRevenue cycle (bil.docxCHAPTER 7Managing Financial OperationsRevenue cycle (bil.docx
CHAPTER 7Managing Financial OperationsRevenue cycle (bil.docx
robertad6
 
CHAPTER 7Primate BehaviorWhat is Meant By Behavior.docx
CHAPTER 7Primate BehaviorWhat is Meant By Behavior.docxCHAPTER 7Primate BehaviorWhat is Meant By Behavior.docx
CHAPTER 7Primate BehaviorWhat is Meant By Behavior.docx
robertad6
 
Chapter 7Medical Care Production and Costs(c) 2012 Cengage.docx
Chapter 7Medical Care Production and Costs(c) 2012 Cengage.docxChapter 7Medical Care Production and Costs(c) 2012 Cengage.docx
Chapter 7Medical Care Production and Costs(c) 2012 Cengage.docx
robertad6
 
Chapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docx
Chapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docxChapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docx
Chapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docx
robertad6
 
CHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docx
CHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docxCHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docx
CHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docx
robertad6
 
CHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docx
CHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docxCHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docx
CHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docx
robertad6
 
Chapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docx
Chapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docxChapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docx
Chapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docx
robertad6
 
Chapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docx
Chapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docxChapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docx
Chapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docx
robertad6
 

More from robertad6 (20)

Chapter 8 Religion and the Restoration of Health in Afric.docx
Chapter 8  Religion and the Restoration of Health in Afric.docxChapter 8  Religion and the Restoration of Health in Afric.docx
Chapter 8 Religion and the Restoration of Health in Afric.docx
 
Chapter 8 - Children of alcoholics often display characteristic tr.docx
Chapter 8 - Children of alcoholics often display characteristic tr.docxChapter 8 - Children of alcoholics often display characteristic tr.docx
Chapter 8 - Children of alcoholics often display characteristic tr.docx
 
Chapter 8 - Review the Siemens AG case study.  Note the importan.docx
Chapter 8 - Review the Siemens AG case study.  Note the importan.docxChapter 8 - Review the Siemens AG case study.  Note the importan.docx
Chapter 8 - Review the Siemens AG case study.  Note the importan.docx
 
Chapter 7Victimology and Patterns of VictimizationThe a.docx
Chapter 7Victimology and Patterns of VictimizationThe a.docxChapter 7Victimology and Patterns of VictimizationThe a.docx
Chapter 7Victimology and Patterns of VictimizationThe a.docx
 
Chapter 7Thinking and IntelligenceFigure 7.1 Thinking .docx
Chapter 7Thinking and IntelligenceFigure 7.1 Thinking .docxChapter 7Thinking and IntelligenceFigure 7.1 Thinking .docx
Chapter 7Thinking and IntelligenceFigure 7.1 Thinking .docx
 
Chapter 7 2. How does a false positive alarm differ from a f.docx
Chapter 7 2. How does a false positive alarm differ from a f.docxChapter 7 2. How does a false positive alarm differ from a f.docx
Chapter 7 2. How does a false positive alarm differ from a f.docx
 
Chapter 7 covers Corporate Information Security and Privacy Regu.docx
Chapter 7 covers Corporate Information Security and Privacy Regu.docxChapter 7 covers Corporate Information Security and Privacy Regu.docx
Chapter 7 covers Corporate Information Security and Privacy Regu.docx
 
Chapter 7The Problem of EvilOf all the objections to theism pr.docx
Chapter 7The Problem of EvilOf all the objections to theism pr.docxChapter 7The Problem of EvilOf all the objections to theism pr.docx
Chapter 7The Problem of EvilOf all the objections to theism pr.docx
 
Chapter 7Social Networking,Engagement, andSocial Metrics.docx
Chapter 7Social Networking,Engagement, andSocial Metrics.docxChapter 7Social Networking,Engagement, andSocial Metrics.docx
Chapter 7Social Networking,Engagement, andSocial Metrics.docx
 
CHAPTER 7The CPU and MemoryThe Architecture of Comp.docx
CHAPTER 7The CPU and MemoryThe Architecture of Comp.docxCHAPTER 7The CPU and MemoryThe Architecture of Comp.docx
CHAPTER 7The CPU and MemoryThe Architecture of Comp.docx
 
Chapter 7QUESTION 1. Which of the following is defin.docx
Chapter 7QUESTION 1. Which of the following is defin.docxChapter 7QUESTION 1. Which of the following is defin.docx
Chapter 7QUESTION 1. Which of the following is defin.docx
 
Chapter 7One pageAPA stylePlease comment on the followin.docx
Chapter 7One pageAPA stylePlease comment on the followin.docxChapter 7One pageAPA stylePlease comment on the followin.docx
Chapter 7One pageAPA stylePlease comment on the followin.docx
 
CHAPTER 7Managing Financial OperationsRevenue cycle (bil.docx
CHAPTER 7Managing Financial OperationsRevenue cycle (bil.docxCHAPTER 7Managing Financial OperationsRevenue cycle (bil.docx
CHAPTER 7Managing Financial OperationsRevenue cycle (bil.docx
 
CHAPTER 7Primate BehaviorWhat is Meant By Behavior.docx
CHAPTER 7Primate BehaviorWhat is Meant By Behavior.docxCHAPTER 7Primate BehaviorWhat is Meant By Behavior.docx
CHAPTER 7Primate BehaviorWhat is Meant By Behavior.docx
 
Chapter 7Medical Care Production and Costs(c) 2012 Cengage.docx
Chapter 7Medical Care Production and Costs(c) 2012 Cengage.docxChapter 7Medical Care Production and Costs(c) 2012 Cengage.docx
Chapter 7Medical Care Production and Costs(c) 2012 Cengage.docx
 
Chapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docx
Chapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docxChapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docx
Chapter 7Evaluating HRD ProgramsWerner© 2017 Cengage Learn.docx
 
CHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docx
CHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docxCHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docx
CHAPTER 7INTEREST RATES AND BOND VALUATIONCopyright © 2019 M.docx
 
CHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docx
CHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docxCHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docx
CHAPTER 7FriendshipTHE NATURE OF FRIENDSHIPFRIENDSHIP ACROSS T.docx
 
Chapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docx
Chapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docxChapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docx
Chapter 7Lean Thinking and Lean SystemsMcGraw-Hill Ed.docx
 
Chapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docx
Chapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docxChapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docx
Chapter 7Food, Nutrition & Obesity PolicyEyler, Chriqui, M.docx
 

Recently uploaded

會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
中 央社
 
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
Krashi Coaching
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
中 央社
 

Recently uploaded (20)

The Last Leaf, a short story by O. Henry
The Last Leaf, a short story by O. HenryThe Last Leaf, a short story by O. Henry
The Last Leaf, a short story by O. Henry
 
An Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptxAn Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptx
 
Dementia (Alzheimer & vasular dementia).
Dementia (Alzheimer & vasular dementia).Dementia (Alzheimer & vasular dementia).
Dementia (Alzheimer & vasular dementia).
 
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
 
How to Analyse Profit of a Sales Order in Odoo 17
How to Analyse Profit of a Sales Order in Odoo 17How to Analyse Profit of a Sales Order in Odoo 17
How to Analyse Profit of a Sales Order in Odoo 17
 
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjj
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjjStl Algorithms in C++ jjjjjjjjjjjjjjjjjj
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjj
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT VẬT LÝ 2024 - TỪ CÁC TRƯỜNG, TRƯ...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT VẬT LÝ 2024 - TỪ CÁC TRƯỜNG, TRƯ...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT VẬT LÝ 2024 - TỪ CÁC TRƯỜNG, TRƯ...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT VẬT LÝ 2024 - TỪ CÁC TRƯỜNG, TRƯ...
 
II BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING II
II BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING IIII BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING II
II BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING II
 
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
 
How to Manage Closest Location in Odoo 17 Inventory
How to Manage Closest Location in Odoo 17 InventoryHow to Manage Closest Location in Odoo 17 Inventory
How to Manage Closest Location in Odoo 17 Inventory
 
REPRODUCTIVE TOXICITY STUDIE OF MALE AND FEMALEpptx
REPRODUCTIVE TOXICITY  STUDIE OF MALE AND FEMALEpptxREPRODUCTIVE TOXICITY  STUDIE OF MALE AND FEMALEpptx
REPRODUCTIVE TOXICITY STUDIE OF MALE AND FEMALEpptx
 
MOOD STABLIZERS DRUGS.pptx
MOOD     STABLIZERS           DRUGS.pptxMOOD     STABLIZERS           DRUGS.pptx
MOOD STABLIZERS DRUGS.pptx
 
Capitol Tech Univ Doctoral Presentation -May 2024
Capitol Tech Univ Doctoral Presentation -May 2024Capitol Tech Univ Doctoral Presentation -May 2024
Capitol Tech Univ Doctoral Presentation -May 2024
 
Software testing for project report .pdf
Software testing for project report .pdfSoftware testing for project report .pdf
Software testing for project report .pdf
 
Features of Video Calls in the Discuss Module in Odoo 17
Features of Video Calls in the Discuss Module in Odoo 17Features of Video Calls in the Discuss Module in Odoo 17
Features of Video Calls in the Discuss Module in Odoo 17
 
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
 
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
 
IPL Online Quiz by Pragya; Question Set.
IPL Online Quiz by Pragya; Question Set.IPL Online Quiz by Pragya; Question Set.
IPL Online Quiz by Pragya; Question Set.
 
Graduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptxGraduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptx
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
 

Chapter 5 NotesPower· Recall – leadership is the influencin.docx

  • 1. Chapter 5 Notes Power: · Recall – leadership is the influencing process of leaders and followers. · Power is the leader’s potential influence over followers. · Power is the potential to influence, not the actual use of power. · Often the perception of power influences others. Sources of Power: · There are two sources of power: · Position power – derived from top management, and delegated down the chain of command, and · Personal power – derived from the followers based on the leader’s behavior. · Nonmanagers can have personal power but only managers can have position power. · Successful leaders share power (empowerment) by pushing power down the chain of command. Legitimate Power: · Legitimate power is based on the user’s position power, given by the organization. · Appropriate use of legitimate power: · When asking people to do something that is within the scope of their job. · Helpful to use the consultation influencing tactic. · Seek and are open to input. · Also known as participative management and empowering employees. Legitimate Use of Rational Persuasion: · Managers find the rational persuasion influencing tactic
  • 2. helpful: · when meeting objectives through employees, or · dealing with higher-level managers over whom they have no authority. · Includes logical arguments with factual evidence. · When persuading others, the ingratiation influencing tactic is helpful: · Give praise before asking for what you want. · Sandwich Equation: Good bad good. Increasing Legitimate Power: Guidelines for increasing legitimate power: · Increase management experience, · Could be part of the job such as team leader. · Exercise authority regularly, · Follow up making sure objectives are met. · Follow rational persuasion guidelines, · Especially when authority is questioned. · Back up your authority with rewards and punishment. Reward Power: · Reward power is based on the user’s ability to influence others with something of value to them. · A leader’s power is strong or weak based on ability to punish and reward followers. · An important part of reward power is having control over getting and allocating resources.
  • 3. Appropriate Use of Reward Power: · Employees should be rewarded for doing a good job. · Managers find the exchange influencing tactic helpful when dealing with others over whom they have no authority. · Offer a reward for helping meet objective. · Incentive can be anything of value. Coercive Power: · The use of coercive power involves punishment and withholding of rewards to influence compliance. · Also called the pressure influencing tactic. · Appropriate use of coercive power: · Coercive power is appropriate to use in maintaining discipline and enforcing rules. · Employees resent use of coercive power. Increasing Coercive Power: Guidelines for increasing coercive power: · Gain authority to use punishment and withhold rewards, · Don’t make rash threats, · Do not use coercion to manipulate others or to gain personal benefits. · Be persistent, · Follow up to make sure requested tasks are accomplished. Referent Power: · Referent power is based on the user’s personal relationships with others. · Also called the personal appeals influencing tactic. · based on loyalty and friendship. · Leaders can use the inspirational appeals influencing tactic. · Leader appeals to follower’s values, ideals, and aspirations, or increases self-confidence by appealing to follower’s emotions and enthusiasm.
  • 4. Expert Power: · Expert power is based on the user’s skill and knowledge. · Often use rational persuasion influencing tactic. · Appropriate uses: · New managers rely on employees’ expertise, · Followers have influence over leaders. · Essential when working with other departments or organizations. Increasing Expert Power: Guidelines for increasing expert power: · Increase training to become an expert, · Attend trade meetings, read publications, keep up with current trends, write articles, become an officer in the organization, · Keep up with latest technology, · Volunteer to learn something new, · Project a positive self-concept and develop a reputation for having expertise. Increasing Information Power: Connection Power: · Connection power is based on the user’s relationships with influential people. · Leaders use a coalition influencing tactic when persuading others – a political strategy. · Appropriate use of connection power: · When looking for a job or a promotion. · Can help you get the resources you need. Increasing Connection Power:
  • 5. Guidelines to increasing connection power: · Expand your network to managers with power, · Join the “in-crowd” and “right” associations, · Sports such as golf may increase your contacts, · Follow guidelines for using the coalition influencing tactic, · Get people to know your name, · Get all the publicity you can, · Have your accomplishments known by those in power. The Nature of Organizational Politics: · Politics is the process of gaining and using power – power and politics are related. · Politics is a social medium of exchange. · Like money, politics is neither good nor bad. · Simply a system of getting what you want. · Money is the economic medium of exchange, but · Politics is the organizational medium of exchange. Political Behavior: · Networking is the process of developing relationships for the purpose of socializing and politicking. · Reciprocity involves creating obligations and developing alliances, and using them to accomplish objectives. · Using coalitions as an influencing tactic: · Developed for a specific objective, and · Use co-optation to get a person to join your coalition rather than compete against you.
  • 6. Political Behavior and Guidelines for Developing Political Skills: Develop Your Network: · Begin with who you know. · Create a written list of about 200 people. · Categorize your list into professional and personal contacts. · Expand your list to people you don’t know. · Go anywhere professional people gather. · Develop your ability to remember people by name. Negotiation: · Negotiating is a process in which two or more parties have something the other wants and attempt to come to an agreement. · An essential career skill. · Directly affects your success. · Good negotiators get more favorable outcomes. · Influencing tactics, power and politics used often. Negotiating: · Negotiations are appropriate in all situations without a fixed price or deal. · All parties should believe they got a good deal. · Negotiation does not have to be a zero-sum game. · Negotiation is about building relationships. · Negotiation should be viewed by all parties as an opportunity to win. · Negotiation skills can be developed by following the steps in the negotiation process. Ethics and Influencing: · Power, politics, networking, and negotiating are all forms of influencing.
  • 7. · When influencing, it pays to be ethical. · Influence is what you do with it. · Confront those you think are unethical. · Successful negotiators are trusted negotiators. · When influencing, use the stakeholders’ approach to ethics. Have information flow through you. Know what is going on in your organization. Develop a network of information sources. Essays topics ( extra credit) · Compare and contrast the fiscal policies of the Obama administration and those of the Trump administration and discuss their economic implications on the U.S economy · Explain and assess the economic implications of the US- China trade war on one specific sector – soybean, automobile, or steel. · Discuss the economic effects of China’s mercantilist policies on a specific region – South East Asia, Latin America or Africa. · Review the literature about the relationship between trade and economic growth and assess the Trump administration view of trade deficit. · Identify the determinants of housing prices and discuss the role that the housing crisis played in the “ Great Recession” of
  • 8. 2007 then assess the macroeconomic policies that were designed to deal with the crisis The idea of setting essays is to offer you the chance to make a longer, more complex argument. Nonetheless, in the model we recommend, the fundamentals remain the same. In each paragraph, a flow of main idea (thesis) - explanation / reasoning (justification) - evidence / example (support) is an excellent structure to use. If you read through academic writing, you will find this structure over and over. The same is true for professional writing. There are of course other structures, however this one always works and makes you sound concise and clear. An essay has conventional sections that it is wise to follow. These are an introduction, main body and a conclusion. The 'LSE' essay structure can be described as 'say what you're going to say (intro), say it in detail (main body), say what you've said (conclusion)'. Although this may appear repetitive, it offers the reader great clarity. Also, if you think about the executive summary, background, analysis and conclusions / recommendations sections of a business report, you can see that a similar structure holds. In your essay, try to follow this structure for your essay sections. Intro Statement about the context of the question - explain why the question in important (either in the 'real' world or for the discipline of economics) Give you answer to the question Summarise your argument in support of this answer - this summary should match the order of your paragraphs Main body Decide on the most logical order of your paragraphs - this might be importance, chronology or causation, but the basic flow should be simple and clear
  • 9. Start each paragraph with a sentence that clearly addresses the question itself - this will be your thesis for the paragraph and if a reader only read these opening sentences, they should make sense one after the other and provide a summary of your argument Follow the opening 'topic' sentence with your reasoning and evidence for why this opening statement is valid. Be specific, not general. The more detail you can bring in, the more expert you will sound and the more persuasive your argument will be Conclusion Summarise your argument again - as you did in the intro (different words though!) Restate your answer to the essay question So what? - say what the significance of your answer is either in the 'real' world or to the discipline of economics Bibliography List the books / articles you read while researching your answer Below you'll find two essays written by students last year. Bearing the above in mind, decide which one makes the clearer argument and which, therefore, got the highe The economic of global warming Influencing: Power, Politics, Networking, and Negotiation Chapter 5 Part One: Individuals As Leaders 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
  • 10. 1 Learning Outcomes Explain the differences between position power and personal power. Discuss the differences among legitimate, reward, coercive, and referent power. Discuss how power and politics are related. Describe how money and politics have a similar use. List and explain the steps in the networking process. List the steps in the negotiation process. Explain the relationships among negotiation and conflict, influencing tactics, power, and politics. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 2 Power Recall – leadership is the influencing process of leaders and followers. Power is the leader’s potential influence over followers. Power is the potential to influence, not the actual use of power. Often the perception of power influences others. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for
  • 11. classroom use. There are two sources of power: Position power – derived from top management, and delegated down the chain of command, and Personal power – derived from the followers based on the leader’s behavior. Nonmanagers can have personal power but only managers can have position power. Successful leaders share power (empowerment) by pushing power down the chain of command. Sources of Power 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Discussion Questions Is power good or bad for organizations? Can management stop the use of power and politics in their organizations? 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Sources and Types of Power with Influencing Tactics Exhibit 5.1 We will discuss these seven types of power and explore ways to
  • 12. increase each type with influencing tactics, or actions You can acquire power without taking it away from others. Exhibit 5.1 © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 5 - ‹#› Legitimate Power Legitimate power is based on the user’s position power, given by the organization. Appropriate use of legitimate power: When asking people to do something that is within the scope of their job. Helpful to use the consultation influencing tactic. Seek and are open to input. Also known as participative management and empowering employees. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Legitimate Use of Rational Persuasion Managers find the rational persuasion influencing tactic helpful: when meeting objectives through employees, or dealing with higher-level managers over whom they have no
  • 13. authority. Includes logical arguments with factual evidence. When persuading others, the ingratiation influencing tactic is helpful: Give praise before asking for what you want. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Guidelines for a rational persuasion Explain why objective needs met. Explain how meeting the objective benefits the other party. Provide evidence the objective can be met. Explain how problems or concerns will be handled.
  • 14. Increasing Legitimate Power Guidelines for increasing legitimate power: Increase management experience, Could be part of the job such as team leader. Exercise authority regularly, Follow up making sure objectives are met. Follow rational persuasion guidelines, Especially when authority is questioned. Back up your authority with rewards and punishment. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Reward Power Reward power is based on the user’s ability to influence others with something of value to them. A leader’s power is strong or weak based on ability to punish and reward followers. An important part of reward power is having control over getting and allocating resources. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be
  • 15. copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Appropriate Use of Reward Power Employees should be rewarded for doing a good job. Managers find the exchange influencing tactic helpful when dealing with others over whom they have no authority. Offer a reward for helping meet objective. Incentive can be anything of value. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Guidelines for increasing reward power 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Gain Gain/maintain control over evaluating performance, determining raises, promotions and other rewards.
  • 16. Find Find out what others value and reward people in that way. Let Let people know you control rewards and state your criteria for giving rewards. Coercive Power The use of coercive power involves punishment and withholding of rewards to influence compliance. Also called the pressure influencing tactic. Appropriate use of coercive power: Coercive power is appropriate to use in maintaining discipline and enforcing rules. Employees resent use of coercive power. 5 - ‹#›
  • 17. © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Increasing Coercive Power Guidelines for increasing coercive power: Gain authority to use punishment and withhold rewards, Don’t make rash threats, Do not use coercion to manipulate others or to gain personal benefits. Be persistent, Follow up to make sure requested tasks are accomplished. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Referent Power Referent power is based on the user’s personal relationships with others. Also called the personal appeals influencing tactic. based on loyalty and friendship. Leaders can use the inspirational appeals influencing tactic. Leader appeals to follower’s values, ideals, and aspirations, or increases self-confidence by appealing to follower’s emotions and enthusiasm. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product
  • 18. or service or otherwise on a password-protected website for classroom use. Referent Power 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Appropriate Use Appropriate for people with weak or no position power. Such as with peers or in self-managed teams. Increasing Develop your people skills. Work at your relationships with managers and peers.
  • 19. Expert Power Expert power is based on the user’s skill and knowledge. Often use rational persuasion influencing tactic. Appropriate uses: New managers rely on employees’ expertise, Followers have influence over leaders. Essential when working with other departments or organizations. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Increasing Expert Power Guidelines for increasing expert power: Increase training to become an expert, Attend trade meetings, read publications, keep up with current trends, write articles, become an officer in the organization, Keep up with latest technology, Volunteer to learn something new, Project a positive self-concept and develop a reputation for having expertise. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
  • 20. Information Power Information power is based on the user’s data desired by others. Involves access to vital information and knowledge and control over its distribution. Appropriate use of information power: When making rational persuasion or inspirational appeals. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Increasing Information Power Serving on a committee helps you gain information and increase connection power. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Have information flow through you. Know what is going on in your organization. Develop a network of information sources.
  • 21. Connection Power Connection power is based on the user’s relationships with influential people. Leaders use a coalition influencing tactic when persuading others – a political strategy. Appropriate use of connection power: When looking for a job or a promotion. Can help you get the resources you need. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Increasing Connection Power Guidelines to increasing connection power: Expand your network to managers with power, Join the “in-crowd” and “right” associations,
  • 22. Sports such as golf may increase your contacts, Follow guidelines for using the coalition influencing tactic, Get people to know your name, Get all the publicity you can, Have your accomplishments known by those in power. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Discussion Questions Which influencing tactics do you tend to use most and least? How will you change and develop the ability to influence using influencing tactics? 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. The Nature of Organizational Politics Politics is the process of gaining and using power – power and politics are related. Politics is a social medium of exchange. Like money, politics is neither good nor bad. Simply a system of getting what you want. Money is the economic medium of exchange, but Politics is the organizational medium of exchange. 5 - ‹#›
  • 23. © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Political Behavior Networking is the process of developing relationships for the purpose of socializing and politicking. Reciprocity involves creating obligations and developing alliances, and using them to accomplish objectives. Using coalitions as an influencing tactic: Developed for a specific objective, and Use co-optation to get a person to join your coalition rather than compete against you. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Political Behavior and Guidelines for Developing Political Skills Exhibit 5.2 Learn to read between the lines. Use the ingratiation tactic with everyone. Work at being a team player. Exhibit 5.2 © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for
  • 24. use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 5 - ‹#› Discussion Questions How would you rate your political skills, and which political behavior do you use most often? How will you change and develop your political skills? 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Networking Networking is the best way to find a job. “Career” networking is more than a Facebook account. The Networking Process: Perform a self-assessment and set goals, Create your one-minute self-sell, Develop your network, Conduct networking interviews, and Maintain your network. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Self-Assessment and Goals Self-assessment can clarify your skills, competencies and
  • 25. knowledge. A simple prioritized list will do. Accomplishments: Provide evidence of your skills and abilities. Tie accomplishments to the job interview, Use accomplishments to “tell me about yourself”. Set networking goals, Use the objectives model from chapter 3. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. One-Minute Self-Sell The one-minute self-sell is an opening statement used in networking that quickly summarizes your history and career plan and asks a question. Part 1. History, Start with a career summary. Part 2. Plans, Next, state the target career you are seeking. Part 3. Question, Last, ask a question, encouraging two-way communication. Write out and practice your self-sell. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Develop Your Network
  • 26. Begin with who you know. Create a written list of about 200 people. Categorize your list into professional and personal contacts. Expand your list to people you don’t know. Go anywhere professional people gather. Develop your ability to remember people by name. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Discussion Question Do people really need a written networking list? 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Conduct Networking Interviews Networking in person is important. Step 1. Establish a Rapport. Step 2. Deliver One-Minute Self-Sell. Step 3. Ask Prepared Questions. Step 4. Get Additional Contacts for Your Network. Step 5. Ask Your Contacts How You Might Help Them. Step 6. Follow Up with a Thank-You Note and Status Report. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for
  • 27. use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Maintain Your Network After building your network, maintain it. Say thank you to those who helped you. Keep everyone updated. Notify everyone of new contact information. Use networking to help others. Although many companies encourage employees to use social media. Know the company policy and follow the rules. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Discussion Questions How would you rate your networking skills? What will you do differently in the future to improve your networking skills? 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Negotiation Negotiating is a process in which two or more parties have something the other wants and attempt to come to an agreement.
  • 28. An essential career skill. Directly affects your success. Good negotiators get more favorable outcomes. Influencing tactics, power and politics used often. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Negotiating Negotiations are appropriate in all situations without a fixed price or deal. All parties should believe they got a good deal. Negotiation does not have to be a zero-sum game. Negotiation is about building relationships. Negotiation should be viewed by all parties as an opportunity to win. Negotiation skills can be developed by following the steps in the negotiation process. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. The Negotiation Process Model 5.1 Model 5.1 The key is preparation.
  • 29. Know what is being negotiated. Face-to face is preferred. Agreement? Put it in writing and stop selling. No Agreement? Analyze and improve for the future. Take your time. If no progress, postpone. © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 5 - ‹#› Discussion Questions How would you rate your negotiation skills? What will you do differently in the future to improve your negotiation skills? 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Ethics and Influencing Power, politics, networking, and negotiating are all forms of influencing. When influencing, it pays to be ethical. Influence is what you do with it.
  • 30. Confront those you think are unethical. Successful negotiators are trusted negotiators. When influencing, use the stakeholders’ approach to ethics. 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Discussion Questions Do you believe that most managers use influencing (power, politics, networking, and negotiating) for the good of the organization or for their own personal benefit? What can be done to help managers be more ethical in influencing others? 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Key Terms coercive power connection power expert power information power legitimate power negotiating networking one-minute self-sell politics power
  • 31. reciprocity referent power reward power 5 - ‹#› © 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 43