Chapter 11: crisis management plan Crisis management plan Describes the initial steps for dealing with an adverse situation Provides guidelines for initial notifications Plan roles and responsibilities First point of contact Facility manage Executive team Executive staff Essential plan elements Identify assembly points Communications plan Multiple calls list Security Executive staff response Facilities Executives Legal Corporate communications Human resources Dealing with injuries Reassigning staff Acquire additional personnel Attendance in difficult times Post traumatic counseling Sales and purchasing Notify customers Provide assurance to customers/clients/vendors Details of the plan Section I – notification and initial triage Section II – supporting the recovery team summary Company develops the situation from the first notification through the disaster declaration Support from top down makes this plan effective .

1. Chapter 11: crisis management plan
Crisis management plan
Describes the initial steps for dealing with an adverse situation
Provides guidelines for initial notifications
Plan roles and responsibilities
First point of contact
Facility manage
Executive team
Executive staff

2. Essential plan elements
Identify assembly points
Communications plan
Multiple calls list
Security
Executive staff response
Facilities
Executives
Legal
Corporate communications

3. Human resources
Dealing with injuries
Reassigning staff
Acquire additional personnel
Attendance in difficult times
Post traumatic counseling
Sales and purchasing
Notify customers
Provide assurance to customers/clients/vendors
Details of the plan

4. Section I – notification and initial triage
Section II – supporting the recovery team
summary
Company develops the situation from the first notification
through the disaster declaration
Support from top down makes this plan effective