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Change is an activity and mindset that many resists. Kotter
proposed a “dual operating system” for accelerating change.
1. What are the main reasons why people resist change?
(support response with academic sources).
2. Then, give an example when YOU were resistant to change.
Explain what the change was about, why you resisted, and what
was the outcome.
3. Describe Kotter’s idea of a dual operating system for making
change happen in an accelerating world. (and support your
answer). Then provide a critical assessment.

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