This document provides an overview of business-to-business marketing and the organizational buying process. It discusses that business marketing involves facilitating the sale of products and services to other businesses rather than individual consumers. The buying process in organizations is more complex than consumer buying as it usually involves multiple people in different buying roles such as users, influencers, deciders, and gatekeepers. The document also outlines the different stages in the organizational buying process from problem recognition to supplier selection.

1. A FRAMEWORK for
MARKETING MANAGEMENT
Kotler Keller
Chapter 6Chapter 6
Analyzing
Business Markets

2. • Business Marketing is the practice of
individuals, or organizations, including
commercial businesses, governments and
institutions, facilitating the sale of their products
or services to other companies or organizations
that in turn resell them, use them as
components in products or services they offer,
or use them to support their operations. Also
known as industrial marketing, business
marketing is also called business-to-business
marketing, or B2B marketing, for short.
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3. • Business marketing vs. consumer marketing
Business marketing generally entails shorter
and more direct channels of distribution.
While consumer marketing is aimed at large
demographic groups through mass media and
retailers, the negotiation process between the
buyer and seller is more personal in business
marketing
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4. Business marketers commit only a small part of
their promotional budgets to advertising, and
that is usually through direct mail efforts and
trade journals. While that advertising is limited, it
often helps the business marketer set up
successful sales calls.
Marketing to a business trying to make a profit
(Business-to-Business marketing) as opposed
to an individual for personal use (Business-to-
Consumer, or B2C marketing) is similar in terms
of the fundamental principals of marketing.
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5. 6-5
Organizational Buying
Decision-making process by which
formal organizations establish the
need for purchased products and
services, and identify,
evaluate, and choose among
alternative brands and suppliers

6. 6-6
Organizational Buying
• Fewer buyers
• Larger buyers
• Geographically concentrated buyers
• Closer relationships with suppliers
• Closer relationships with customers

7. 6-7
Organizational Buying
• Fluctuating demand
• Inelastic demand
• Leasing
• Professional
purchasing
• Direct purchasing
• Multiple buying
influences
• Multiple sales calls
• Derived demand
• Reciprocity

8. 6-8
Organizational Buying
Buying Situations
• Straight rebuy
• Modified rebuy
• New task
• Routine reorders from
approved vendor list
• Low involvement,
minimal time
commitment
• Example: copier
paper

9. 6-9
Organizational Buying
Buying Situations
• Straight rebuy
• Modified rebuy
• New task
• Specifications,
prices, delivery
terms, or other
aspects require
modification
• Moderate level of
involvement and time
commitment
• Example: desktop
computers

10. 6-10
Organizational Buying
Buying Situations
• Straight rebuy
• Modified rebuy
• New task
• Purchasing a product
or service for the first
time
• High level of
involvement and time
commitment; multiple
influences
• Example: selecting a
website design firm
or consultant

11. 6-11
Systems Buying and Selling
Many business buyers prefer to buy a
total solution to problem from one seller.
called system buying.
This practice originated with government
purchases of major weapons &
communication systems.
The government solicit bids from prime
contractors, who assembled package or
system.

12. System Buying & Selling
The contractor who was awarded contract
will be responsible for bidding out &
assembling system subcomponents from
second tier contractors.
The prime contractor would thus provide a
turnkey solution, so called because the
buyer simply had to turn one key to get the
job done.
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13. System Buying & Selling
System selling is a key industrial
marketing strategy in bidding to build
large scale industrial projects, such as
dams, steel factories, irrigation systems,
sanitation systems, pipelines, utilities and
even new towns.
Firms must compete on price, quality,
reliability & other attributes to win
contracts.
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14. The Buying Centre
The buying centre is a collection of
individuals who contribute to the final
purchase decision.
Participants in the Business Buying
Process: The Buying Center
Users
Influencers
Deciders
Gatekeepers
Buyers
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15. The Buying Centre
Buying centre includes people who play any of buying
roles:
• Users: People who actually use business products
example an executive, production line worker etc.
• Influencers: People who set specifications of buying
decisions b/c of their technical expertise,
organizational position.
• Deciders: People who make actual buying decision
regarding business product and the supplier. A
purchasing agent may be a decider in straight rebuy
condition. Top management may make decision
regarding whether to buy an expensive computer
system. 6-15

16. The Buying Centre
• Gatekeepers: People who control the flow of
purchasing information within organization as
well as between firm and potential vendors.
These people may be purchasing agents,
secretaries or technical personnel.
• Buyers: People who interact with suppliers,
arrange terms of sale & process purchase
orders. Basically it is purchasing department
role but if purchase is expensive, complex new
buy, the buyers role may be filled with someone
in top management.
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17. 6-17
Types of Business Customers
• Price-oriented: Price is everything.
• Solution-oriented: They want low price but
will respond to argument about lower total
cost.
• Gold-standard: They want the best
performance in terms of product quality,
assistance, reliable delivery and son on.
• Strategic-value: They want a fairly
permanent sole supplier relationship with
your company.

18. 6-18
Types of Purchasing Processes
Peter Kraljic Identifies four product related
purchasing processes.
• Routine products: Products that have low
value & cost to customer and involve little
risk. (e.g Office supplies)
• Leverage Products: Product have high
value & cost to customer but involve little
risk of supply. (e.g. Engine Pistons).

19. Types of Purchasing Processes
• Strategic Products: Product have
high value and cost to customer and
also involve high risk. (e.g mainframe
computers).
• Bottleneck Products: Product have
low value and cost to customer but
they involve some risk. (e.g Spare
Parts).
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20. 6-20
Buyphases:
Stages in the Business Buying Process
• Problem recognition
• General need description
• Product specification
• Supplier search
• Proposal solicitation
• Supplier selection
• Order-routine specification
• Performance review

21. Proposal Solicitation
The buyer invites qualifies suppliers to
submit proposals. If the item is complex
the buyer will require a detailed written
proposal from each qualifies suppliers.
After evaluating the proposal the buyer will
invite a few suppliers to make formal
presentation.
Business marketers must be skilled in
researching, writing & presenting
proposals.
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22. Supplier Selection
Before selecting a supplier buying centre will
specify desired supplier attributes and indicate
their relative importance. To rate & identify
most attractive suppliers, buying centers use
following supplier evaluation model.
• Price
• Supplier Reputation
• Product Reliability
• Service Reliability
• Supplier Flexibility
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