Chantell Joubert's curriculum vitae provides her contact information, personal details, academic qualifications, and employment history. She has over 10 years of experience in the credit bureau industry, currently working as Quality Assurance Manager at Consumer Profile Bureau since 2014. Her roles have included call center operator and supervisor, data verification, client enquiries, and staff management. She has a matric degree and is proficient in English and Afrikaans.

1. CURRICULUM
VITAE
CHANTELL JOUBERT

2. CONTACT INFORMATION
Home Address : KANFER STREET 73
GREENHILLS
RANDFONTEIN
1760
Contact Telephone Numbers : (c) 082 929 6971
(w) 010 590 9505
PERSONAL DETAILS
Surname : Joubert
First Names : Chantell Elsie
Known As : Chantell
Date of Birth : 1984-10-20
Nationality : South African Citizen
Identity Number : 841020 0006 081
Language Proficiency : Afrikaans & English
Gender : Female
Marital Status : Single
Dependants : None
Criminal Record : None
Health : Excellent
Notice Period : 1 Month

3. ACADEMIC QUALIFICATIONS
High School Attended : High school Riebeeckrand
Period : 1998 - 2002
Highest Standard Passed : Matric
Subject’s passed : English
Afrikaans
Hotel Management
Geography
Typing
Biology
Computer literate : Microsoft Word / Excel
Microsoft Outlook
EMPLOYMENT HISTORY
1
Company : Consumer Profile Bureau
Period of Employment : 2014-03-01 - Current
Position : Quality Assurance Manager
Nature of Work :

4. 1. Quality Assurance:
• Through sampling ensure that derived batch outputs have been correctly matched
• Through sampling ensure that manual verifications are being applied correctly and
consistently
• Through sampling ensure that data that is captured is loaded correctly and that the
quality of the data supplied is adequate
• Checking standard load reports to ensure data quality
2. Product Health Checks: through sampling ensure that system generated results is
correct and consistent – sample of output data will need to be supplied by IT
3. Information related updates:
• Ensure that disputes are logged and concluded within the specified time frame
• Ensure that data queries are logged and data is amended accordingly within the
specified time frame
• Ensure that debt review clearance certificates from debt counsellors is captured
within the specified time frame
• Ensure that debt review status changes are stored and not actioned
• Ensure that data updates related to consumer and business contact information is
logged and data is amended accordingly within the specified time frame
• Ensure that adverse default listings is logged, loaded, amended or deleted as per
supplier request on CPB and other bureaus databases
4. Telephonic queries: deal with consumer, business and client calls that are not related
to consumer free credit reports.
5. Consumer and Commercial Manual Enquiries:
• Process manual requests from existing clients for commercial and/or consumer
enquiries
6. Reporting:
• Monthly Disputes for the NCR
• Information for the Quarterly Form 44 (synoptic) report for the NCR
7. Staff Management:
• Allow for business continuity by ensuring that identified key resources are trained
adequately and that process and procedures are in place to ensure minimal impact
to clients and consumers

5. • Ensure regular training of verification officers
• Ensure that verification officer are performance managed fairly and consistently
8. Payment Profile Data
• Loading Payment Profile Data
• Backing out data that was sent in error and reloading
• Running SQL scripts to make sure data loaded is correct
• Connect to SFTP to fetch data from data providers
Contact Person : Shirley Querl
2
Company : Consumer Profile Bureau
Period of Employment : 2006/06– 2014/02
Position : Call Centre Supervisor
Nature of Work : Credit Enquiries
Updating system
Listing of Clients (Defaults etc)
Switchboard duties
Data Capturing
Data Verification
Bulk Enquiries
Correspondence
Client Related Enquiries
Sales
Contact Person : Louisa Steffers

6. 3
Company : Consumer Profile Bureau
Period of Employment : 2004/03/01 – 2006/05
Position : Call Centre Operator
Nature of Work : Credit Enquiries
Updating system
Listing of Clients (Defaults etc)
Switchboard duties
Data Capturing
Data Verification
Bulk Enquiries
Correspondence
Client Related Enquiries
Sales
Contact Person : Louisa Steffers
4
Company : Gaultier/Megasure Risk Management
Company : Borchardt Insurance Associates
Period of Employment : 2001 – 2002 (school holidays)
2003 Part Time
Position : Admin Clerk

7. Nature of Work : - Changing Client Details on Computer
- Revalue Clients Vehicle Values
- Checking all outstanding
Documentation on file
- Notify Clients of Outstanding
Documentation on File by Fax
- Follow up Fax With Telephone Calls
- Switchboard duty
- Insurance Quotes
Contact Person : Julia Hansmeyer
082 372 4862