Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC

•

1 like•369 views

This document summarizes a change management workshop presented by Heller Consulting on managing technology project changes. It discusses defining change management and the ADKAR model for change. It also outlines best practices for the pre-project, project, and post-project phases, including building awareness, communicating the need for change, and ensuring stakeholders understand how the change benefits them. A case study on a University of Wisconsin project is also highlighted. The workshop aims to provide strategies for planning and implementing changes to ensure project success.

Technology

#16NTCplan4change
Presenters
Sandi Reinardy
Managing Director of Gift
& Constituent Records
University of Wisconsin
Foundation
Smita
Vadakekalam
VP of Services Heller
Consulting

#16NTCplan4change
About Heller Consulting
Experience Places People Focus
19 Years
1,000+ Clients
2,000+ Projects
San Francisco
Chicago
New York
Boston
Austin
40 People:
Smart
Skilled
Committed
Serve solely
nonprofits
All consultants
have worked in
nonprofits

#16NTCplan4change
Engagement Strategy
•  Marketing Automation
•  Taking Engagement Seriously
•  CMS Platforms: A Guide for
Nonprofits
CRM
•  State of CRM Whitepaper
•  Making Your CRM Aspiration a
Reality
•  CRMready Workshop
•  Engaging Constituents: Your
Strategies and CRM
•  Business Intelligence Tools
Review
•  Integrated Suites Review
Salesforce
•  Fundraising App Review Paper
•  NGO Connect: Maximizing its
Potential
•  NGO Connect & NPSP:
Choosing the Right Solution for
You
•  Advancement Connect:
Advancement Solution for Higher
Education
More Resources: TeamHeller.com/resources/

#16NTCplan4change
What we would like to cover today:
•  Purpose of change management
•  Best practices and strategies for before, during & after a project
•  Case study: University of Wisconsin

#16NTCplan4change
What is Change Management?

#16NTCplan4change
Poll: What Changes are You Facing?
•  Project Size:
–  Minor system, limited scope
–  Major system
–  Multiple system overhaul
•  Phase:
–  Thinking that things need to
change
–  In the messy middle
–  Live and living in a whole
new world

#16NTCplan4change
A simple definition
Change management:
The process, tools and techniques to manage the
people side of change in order to achieve the
required business results.

#16NTCplan4change
ADKAR model from PROSCI

#16NTCplan4change
Pre-Project
•  Build awareness for change
•  Build desire for change
•  Build knowledge for change

#16NTCplan4change
Run it like a Campaign

#16NTCplan4change
Communicate the Threat of Not Changing

FEEDING AMERICA / 14 /
End State: Spring 2017
BI
Tool

Campaign

Management

Donor

Managem
ent

System

Online

managem
ent

system

System
B
replaces
System
A

and
provides
central,
CRM
for

ac>ve
cons>tuent

management

System
C
con>nues
to
process

online
transac>ons,
send

email
and
serve
.org
site

ECRM

Member
s

Supply

Chain
/

Service

Desk

BI/warehouse
are

deployed
to
manage
DM

campaigns

No
changes
will
be
made
to
the
supply
chain
service
desk

instance
of
X
or
to
those
member
organiza>ons
on

Blackbaud
ECRM
as
an
outcome
of
this
project.

Lockbox
/Caging

Vendor

G/L

For the complete slide deck and resources from our
sessions at NTC in 2016, please visit
TeamHeller.com/16ntc-slides/

510-841-4222 TeamHeller.com510-841-4222 TeamHeller.com
#16NTCplan4change

This role provides project management support for Philips' digital analytics capabilities. Responsibilities include supporting dashboards, coordinating change requests, managing third party tagging processes, and assisting the digital analytics team with day-to-day operations. The ideal candidate has 5+ years of experience in digital marketing, analytics, or related fields, as well as skills in organization, coordination, and project management. They will work in Amsterdam as part of an international team transforming Philips into a digital organization.

Measuring Offline Sources: How We Used Regional Data Analysis to See the Hidd...

Janessa Lantz

C/4HANA: Vision vs Reality

Rajendran Nair

C/4HANA is a comprehensive, end-to-end platform that brings together SAP Hybris with recent acquisitions - Gigya, CallidusCloud and Core Systems - with possibly more acquisitions to come. The strategy and (at least the) initial execution look sound and coherent. So, do we have the next winner from SAP? Not so fast! There are some significant roadblocks ahead. Let's take a look at a few. Check out https://www.linkedin.com/pulse/c4hana-next-jewel-saps-crown-rajendran-nair/ for a writeup.

BrightEdge Share15 - CM202: Content Marketing Models: Content Mix - Natasha P...

BrightEdge Technologies

This document discusses measuring the impact of content marketing on ROI. It provides examples of how one company, Prophix, tracks marketing leads and content performance. The key points discussed are: 1. Prophix works closely between marketing and sales to achieve revenue goals through a quantifiable marketing process using lead scoring and content mapping. 2. They define targets and KPIs upfront, map buyer journeys, and score content and leads to measure the impact of content on pipeline and ROI. 3. Prophix leverages tools like BrightEdge to track keyword and content performance over time and understand metrics and trends.

Digital marketing-mc master-university

Richard Clifford

The document discusses how website planning and development is a critical element of a company's digital marketing plan. It notes that an effective website needs to consider interconnectedness across devices, provide a good multiscreen experience, and support functions like transactions and customer service. The planning process should establish goals, objectives, and strategies around conversion, branding, and both attracting visitors to the site and encouraging them to take desired actions after leaving the site. An optimized website is an important part of a company's overall digital presence and ability to reach customers.

Creating Tactical, Buyer-focused Content to Drive Results

G3 Communications

BURIED ALIVE! How to become a capable 2nd generation CRM user

Hobsons

The admissions outreach team at a large research university was initially assigned as users of their CRM system but lacked knowledge and clear processes. They faced problems including unorganized data, lack of understanding how the system worked, and insecurity in using it. To address these issues, they first scheduled training, cleaned up records, built an understanding of how data was mapped, and organized an alpha user team. They then implemented improvements such as creating approval processes, utilizing the events module, building trust with IT, and analyzing results to guide future planning. Today they have over 1 million organized contact records and have significantly improved their CRM use.

Fundraising management is the cornerstone of Salesforce1 for Nonprofits. Recognizing that organizations will have different needs depending on how much fundraising they do and what fundraising approaches they use, the Salesforce Foundation recommends implementing one of two donor management applications as part of your Salesforce1 for Nonprofits environment: the Nonprofit Starter Pack (NPSP) or NGO Connect. The Nonprofit Starter Pack and NGO Connect are very different applications that are intended for different markets.

08 camaradas de armas

chucho1943

El documento presenta tres lecciones principales sobre seguir a Jesús como camaradas de armas: 1) Debemos reconocer nuestra pecaminosidad y dejar todo para servir a Jesús como lo hizo Pedro; 2) Así como Jesús pasó tiempo con sus discípulos antes de enviarlos, debemos pasar tiempo con Él a través del estudio bíblico personal; 3) Aunque enfrentemos dificultades, nuestra certeza debe ser que Jesús tiene poder para ayudarnos y pronto vendrá.

Fundraising - How to get some Fund to your NGO

Nesma Darwish

Fund Raising Strategy

guest30b069b

Sights of novosibirsk

mankurtDomMix

Analisis practica docente

margarita ramirez

El documento describe un proyecto de aprendizaje basado en tres pasos para estudiantes de religión con enfoque en lenguaje. Los estudiantes trabajan en equipos para analizar el mensaje del Papa sobre la no violencia, discuten sus conclusiones, y presentan sus hallazgos a los compañeros usando PowerPoint. El proyecto mejora las habilidades comunicativas de los estudiantes y su comprensión del tema, aunque se identifican algunas debilidades de vocabulario.

Algoritmo

Daniela Soto

La Unión Europea ha acordado un embargo petrolero contra Rusia en respuesta a la invasión de Ucrania. El embargo prohibirá la mayoría de las importaciones de petróleo ruso a la UE y se implementará de manera gradual durante los próximos seis meses. Algunos países de la UE aún dependen en gran medida del petróleo ruso y se les ha otorgado una exención temporal, pero se espera que todos los estados miembros de la UE dejen de importar petróleo ruso para fines de 2022.

Marketing mix of an NGO (shanessa)

Heemanish Midde

1) Shanessa is a voluntary organization founded in 2005 that aims to provide all-round development to underprivileged children through education, skills training, medical care, and social activities. 2) It has 20 student volunteers who teach and care for 30 children at centers in Santacruz and Andheri. 3) The organization's mission is to make a difference in children's lives by implementing actions like teaching, caring, listening, and bringing smiles rather than just talking about helping.

Starting Fundraising for NGOs in India

anuptiwari

1. The document discusses various strategies for fundraising in the voluntary sector, including direct marketing techniques like direct mailers, telemarketing, face-to-face solicitation, and online solicitation. 2. It also covers corporate giving in India, highlighting major corporate foundations and causes they support in areas like microfinance, education, health, and community development. 3. Successful high visibility fundraising events in India are also summarized, like the Standard Chartered Mumbai Marathon and CRY Telethon, which have raised millions of dollars.

The Role of Marketing in the Charitable Sector

Katie Sanders

Nonprofit Marketing Plan Template

Erica Mills

Here’s one thing we know about marketing: if you have a plan, you are way more effective. And yet, very few nonprofits have a marketing plan in place. We must put an end to this, people! As a way to help our fellow do gooders create mission-driven marketing plans in record time, we created the ‘1, 2, 3 Marketing Tree’. It guides you through the process of figuring out your plan in 3 simple steps.

Building your brand – A practical guide for nonprofit organizations

4Good.org

Non-Profit Marketing Communications Strategy

Flint Group

Branding 2.0 for NGOs

Torsten Henning Hensel

The document discusses branding and social media strategies for non-profit organizations. It begins by defining what a brand is, noting that a brand is more than just a logo - it is a strategic point of view that creates customer value and competitive advantage. It emphasizes that in the age of social media, brands should become platforms for social exchange that allow stakeholders to actively participate. It recommends that non-profits rethink their perspective to focus on how they enable people to help, not just on fundraising. It also stresses the importance of listening in social media and organizing brand messages by audience, relevance and context. Finally, it encourages non-profits to think creatively about new ways of achieving their goals using techniques like design thinking.

Experience Matters: Understanding the New ROI of UX/CX

Mediacurrent

In today’s digital landscape, Global User Experience factors heavily into the ROI equation: every dollar spent on UX design yields up to $100 in return. Join experts from Mediacurrent and Lingotek to learn about UX and CX strategies to boost your global revenue and conversions. You'll Learn: -What companies like Amazon, Google and Airbnb can teach us about building a better user experience -Tips to build the investment case for maximizing your UX How to uncover the value of translation — and why localization should be the core of your global -Customer Experience (CX) strategy -How integrating UX and CX can improve your brand’s value -A practical approach to improve the UX and CX that your organization is delivering to customers, employees and other stakeholders -Presenting in your customer's primary language is the first step in providing a global CX -Why managing global customer expectations are critical to Customer Experience (CX) and to the perception of your company brand

The ROI of UX

Tara Arnold

Delivering Business Value through the PMO

Marisa Silva, the Lucky PM

The document discusses how PMOs can develop business value. It notes that 68% of organizations have a PMO but many are suffering an identity crisis and not realizing their full potential to contribute business value. To deliver value, a PMO must capture, deliver, measure, and communicate value to different stakeholders. A PMO's value comes from providing services like transparency, predictability, alignment, and organizational learning. Adding value is a journey that involves balancing controls with flexibility based on a project's complexity. PMOs should measure key metrics to demonstrate their value and regularly report on progress to stakeholders. High performing PMOs work closely with stakeholders, deliver tailored services, measure progress, and effectively communicate their contributions.

Marketing Measurement to Drive Action

Surefire Local

Nils Weber: Building a Successful Operating Model for Data Driven CRM

Heroes of CRM Conference

Your Guide to Understanding the ROI of UX

Mediacurrent

This document provides an overview of a presentation on understanding the ROI of user experience (UX). It includes an agenda that covers defining UX, personalizing the UX, and localizing the UX. There is an introduction of the presenter and their experience in digital strategy, UX design, and website development. Common UX challenges are identified such as creating sites that serve all customers, meeting demands of mobile use, reaching wider audiences, and leveraging content management systems. The importance of UX and defining UX is discussed. Metrics for measuring UX and examples of companies with good UX are provided. The concept of user personas and how they can improve the UX is explained. The potential ROI from UX

Marketing Automation in Today's Digital Landscape

Steve Susina

This document discusses the role of marketing automation in today's digital landscape. It begins by outlining the customer journey from awareness to purchase. It then discusses how marketing has shifted from direct sales to facilitating the customer's purchase. This has led to a need for marketing automation tools to properly engage customers throughout their journey. The document provides examples of how marketing automation can be used for campaigns like new customer onboarding, lead nurturing, re-engaging past customers, and reducing registration friction.

Viewers also liked

The Connected Nonprofit: Fundraising with NGO Connect

Heller Consulting

NPSP and NGO Connect Review for Nonprofits

Heller Consulting

08 camaradas de armas

chucho1943

Fundraising - How to get some Fund to your NGO

Nesma Darwish

Fund Raising Strategy

guest30b069b

Sights of novosibirsk

mankurtDomMix

Analisis practica docente

margarita ramirez

Algoritmo

Daniela Soto

Marketing mix of an NGO (shanessa)

Heemanish Midde

Starting Fundraising for NGOs in India

anuptiwari

The Role of Marketing in the Charitable Sector

Katie Sanders

Nonprofit Marketing Plan Template

Erica Mills

Building your brand – A practical guide for nonprofit organizations

4Good.org

Non-Profit Marketing Communications Strategy

Flint Group

Branding 2.0 for NGOs

Torsten Henning Hensel

Viewers also liked (15)

The Connected Nonprofit: Fundraising with NGO Connect

NPSP and NGO Connect Review for Nonprofits

08 camaradas de armas

Fundraising - How to get some Fund to your NGO

Fund Raising Strategy

Sights of novosibirsk

Analisis practica docente

Algoritmo

Marketing mix of an NGO (shanessa)

Starting Fundraising for NGOs in India

The Role of Marketing in the Charitable Sector

Nonprofit Marketing Plan Template

Building your brand – A practical guide for nonprofit organizations

Non-Profit Marketing Communications Strategy

Branding 2.0 for NGOs

Similar to Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC

Experience Matters: Understanding the New ROI of UX/CX

Mediacurrent

The ROI of UX

Tara Arnold

Delivering Business Value through the PMO

Marisa Silva, the Lucky PM

Marketing Measurement to Drive Action

Surefire Local

Nils Weber: Building a Successful Operating Model for Data Driven CRM

Heroes of CRM Conference

Your Guide to Understanding the ROI of UX

Mediacurrent

Marketing Automation in Today's Digital Landscape

Steve Susina

CRM Options for Enterprise Nonprofits: StratusLIVE

Heller Consulting

View the recording of the webinar here: http://teamheller.com/webinar-stratuslive-crm-options/ This is the sixth installment in our “CRM Options for Enterprise Nonprofits” series. In this webinar Keith Heller shares additional insights and proven CRM best practices based on his years of experience advising and leading organizations on their CRM journeys. Joining us in this session are Jim Funari, Co-founder and CEO, and Brett Meyer, Director of Product Management and Services of StratusLIVE, a cloud-based donor management solution built on Microsoft Dynamics 365. They share how StratusLIVE provides nonprofit organizations with enterprise-class CRM, fundraising, marketing, and BI solutions in one complete package. View the video below to learn the strategies and technology that leading organizations use to raise money and serve their mission.

CRM Options for Enterprise Nonprofits - Nonprofit Success Pack

Heller Consulting

View the video to learn about Salesforce.org’s Nonprofit Success Pack (NPSP), a solution currently used by thousands of nonprofits of all shapes and sizes. Built on the flexible and customizable Salesforce Platform, NPSP provides the foundation for organizations to engage their constituents, streamline their programs, take their fundraising to the next level and ultimately, achieve their mission. Salesforce.org is committed to helping nonprofits drive greater impact by connecting everything they do. In this second installment in our CRM Options for Enterprise Nonprofits series, Salesforce.org highlights the features and benefits of NPSP and demonstrates how this advanced solution can serve the complex needs of enterprise nonprofit organizations. Heller Consulting’s founder and Chief Strategist Keith Heller also shares insights on CRM best practices for enterprise nonprofits based on his 20 years of advising and leading organizations on their CRM journey.

HP and MindFire Presentation at Dscoop9: Integrating Print in Marketing Campa...

mindfire.agency

Gershon Alon, Workflow Solutions Manager at HP Indigo and Joe Manos, MindFire's Executive Vice President, hosted an education session called, "How to Use Marketing Automation to Seamlessly Integrate Print into Digital Marketing Campaigns." They presented information on how you can use marketing automation technology to generate high-profit recurring print revenue by making direct mail an integral part of your customers’ marketing campaign workflow.

Budgeting for Account-Based Marketing: A Practitioner’s Story

G3 Communications

View the full webcast here: http://dg-r.co/2xDVi44 According to SiriusDecisions, 92% of marketers call account-based marketing (ABM) a B2B must-have; and according to eMarketer, 41% plan to increase spending on ABM. With 2018 right around the corner, what’s your plan for funding an ABM strategy? In this session, Demandbase will talk shop about how its own marketing department got creative and developed an ABM budget that created efficiencies the team never thought possible. Tune in to learn: • Why marketers are prioritizing ABM in 2018; • How to align around a target account list; • Creative ways marketers are developing ABM budgets; and • How to optimize the program mix.

Data Driven Marketing: la nuova frontiera del Digital Marketing sempre più pr...

Accenture Italia

Q4 Webinar_Future Perspectives in Contracting-v4

Jennifer Hartwell

This document summarizes a presentation about future perspectives in contracting and technology trends impacting the field. The presentation discusses how contracting received the Nobel Prize in economics in 2016 for its role holding modern economies together through contracts. It also shares polling results from contract professionals showing expectations for changes like outcome-based contracting. The top three technology trends impacting contracting are identified as the continued growth of cloud/SaaS solutions, focus on user experience, and enabling intelligent contracting through tailored analytics and dashboards. The document discusses how these trends can empower various business users like contract managers, general counsel, sales directors and finance leadership. It suggests contracting lifecycle management solutions can help close deals faster, improve compliance and risk management, and provide real-time

Klipfolio Partner Spotlight Series

Klipfolio

Project Managment applied to Marketing

Luiz Fernando da S. Xavier

The document discusses applying project management concepts to marketing from planning through execution. It claims using project management methodology can help support marketing plan creation and use project control processes to measure marketing action phases. Key points are standardizing procedures, documenting processes, improving communication/integration, and better planning schedules and responsibilities for marketing. The document provides an example case study of a marketing project conducted by the National Sanctuary of Aparecida in Brazil to raise funds for a hospital. It applied project management methodology across planning, execution, and closing phases and achieved over $325,000 in donations through ticket sales. Benefits of applying project management to marketing included increased success chances, improved results, clarity/control, and clear roles/responsibilities.

#LMA16: Masters in Digital Workshop

One North

John Simpson, Kalev Peekna, Cameron Friedlander and Corrie Maguire provide a digital deep dive, equal parts lecture and discussion, designed to help marketers accelerate their digital efforts at the Legal Marketing Association Annual Conference in Austin. What does it mean to live in a digital-first world? How have leading organizations, such as Boston Consulting Group and Kimberly-Clark, managed to secure buy in for their digital efforts ... and how can law firms do the same? And, maybe most importantly, how do you continuously prove the value/return of a multi-channel approach? Workshop facilitators John Simpson and Kalev Peekna of One North and Workshop leaders Cameron Friedlander of Kimberly-Clark and Corrie Maguire of the Boston Consulting Group, work to answer these questions and more. Mixing lecture, case studies, exercises and discussion, we explore how we as an industry must utilize digital.

#SPEAKEASYASIA Edition 5: Traffic & Lead Generation

2Stallions Digital Agency

The first step is always the hardest: creating leads. Managing traffic and lead generation is a constant struggle for modern marketers, yet one of the most important KPIs for all companies, especially during this fast-changing digital age. At #SPEAKEASYASIA Edition 5, our respected speakers from Microsoft, LinkedIn and 2Stallions shared their insights and best practices on how they solved the challenge of generating more leads and traffic, in order to seamlessly turn these leads into sales, from the perspectives of both large corporation to rising start-ups.

The Art of Transparency

Hanapin Marketing

Reporting. It's the Yin and Yang of the PPC world. On the one hand, we love it. Running AdWords and other analytics reports can tell us how we're doing, whether we're succeeding or staying flat, and what we should focus on, in nine different ways. On the other hand, it's time-consuming, it doesn't actually produce results in and of itself, and it gives our client or boss nine different ways to say "do better." Luckily, there are plenty of ways to optimize your reporting to get better, faster results without going crazy. Join experts from Hanapin Marketing as they detail best practices and personal lessons learned for how to create dynamite, actionable reports. You'll get expert-level PPC tips like: Which of the most common reporting tactics actually hide performance in other ways? How can you take the end result (conversions) and work backwards to discover how to get more of them? What are the things that should always be measured, but almost never are? Reclaim your time (and maybe your sanity) -- learn how to increase efficiency from the pros!

Sitecore 8 XP – A Dream for Digital Marketers

edynamic

Digital Redevelopment EDL_SitemanCancerCenter

Evolve Digital Labs

Evolve Digital Labs helped Siteman Cancer Center before, during and after a website migration. When migrations are done incorrectly, visibility & traffic can easily slow to a halt. Siteman was able to increase leads and conversions, session levels, and the number of pages ranked Top 3 in search results! Things to remember: You are never in the ‘wrong spot’ – even if you’ve recently updated or think that there are too many obstacles, you can still get things on the right track. Establish a Digital Governance Policy – you aren’t just creating a new site; when done correctly, this affects your brand and business goals. Audit your site to discover problem areas, inefficiencies, and missed opportunities. Find opportunities to highlight your strengths and to eliminate unnecessary information. Understand the pitfalls that accompany site migration regarding content, domain authority, and search engine optimization. If needed, seek help from those who can help. If you need help, reach out to Evolve Digital Labs today.

Similar to Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC (20)

Experience Matters: Understanding the New ROI of UX/CX

The ROI of UX

Delivering Business Value through the PMO

Marketing Measurement to Drive Action

Nils Weber: Building a Successful Operating Model for Data Driven CRM

Your Guide to Understanding the ROI of UX

Marketing Automation in Today's Digital Landscape

CRM Options for Enterprise Nonprofits: StratusLIVE

CRM Options for Enterprise Nonprofits - Nonprofit Success Pack

HP and MindFire Presentation at Dscoop9: Integrating Print in Marketing Campa...

Budgeting for Account-Based Marketing: A Practitioner’s Story

Data Driven Marketing: la nuova frontiera del Digital Marketing sempre più pr...

Q4 Webinar_Future Perspectives in Contracting-v4

Klipfolio Partner Spotlight Series

Project Managment applied to Marketing

#LMA16: Masters in Digital Workshop

#SPEAKEASYASIA Edition 5: Traffic & Lead Generation

The Art of Transparency

Sitecore 8 XP – A Dream for Digital Marketers

Digital Redevelopment EDL_SitemanCancerCenter

More from Heller Consulting

CRM Options for Enterprise Nonprofits - ClearviewCRM

Heller Consulting

View the full recording here: http://teamheller.com/webinar-clearview-crm-options/ This is the fifth installment in our “CRM Options for Enterprise Nonprofits” series. In this webinar Heller Consulting’s Founder and Chief Strategy Officer Keith Heller shares proven CRM best practices based on his years of experience advising and leading organizations on their CRM journeys. Also presenting are Steve Birnbaum, Vice President of Sales and Kelly Sallander, Business Analyst for ClearView CRM, the advanced fundraising platform from SofTrek. They demonstrate how nonprofits can use ClearView CRM’s donor relationship management, reporting and business intelligence, and operational tools to help their organization connect their fundraising channels for maximum effectiveness.

NGO Connect: CRM Options for Enterprise Nonprofits

Heller Consulting

This document summarizes a webinar about choosing a customer relationship management (CRM) system for non-profit organizations. It discusses evaluating CRM options and strategies, implementing CRM, fundraising and engagement tools, optimizing existing systems, and selecting CRM software. It also provides an overview of the NGO Connect CRM platform and examples of non-profits using it to improve fundraising, events, volunteering, and reporting.

CRM Options for Enterprise Nonprofits - Blackbaud CRM Solutions

Heller Consulting

Watch the webinar here: http://teamheller.com/webinar-blackbaud-crm-options/ For over 30 years, Blackbaud’s CRM solutions have helped nonprofit organizations raise more money and build lifelong support with their constituents. If fact, with over 28,000 active clients, Blackbaud is a household name, with few in the nonprofit industry who haven’t worked with one or more of their products. In this presentation, nonprofit experts from Blackbaud will join Heller Consulting in a free webinar to share their solutions designed to power social good. This is our third webinar in the “CRM Options for Enterprise Nonprofits” series. In this session, the Blackbaud team will outline the unique features and outcomes capabilities of their suite of CRM, engagement, fundraising tools. Keith Heller, founder and Chief Strategist of Heller Consulting, will also share insights on CRM best practices for enterprise nonprofits based on his 20 years of advising and leading organizations on their CRM journey.

Planning Change Management to Ensure a Tech Project's Success

Heller Consulting

This document summarizes a presentation by Smita Vadakekalam on planning change management to ensure the success of technology projects. It discusses the purpose of change management and best practices for managing change in projects. It defines change management as using targeted strategies and tools to successfully transition organizations through technology and operations planning and implementation. The presentation compares change management to project management, discusses assessing an organization's readiness for change and managing resistance to change. It provides models and resources for planning change management.

Top 3 Missed Opportunities to Utilize Wealth Screening for Advancement

Heller Consulting

College and university advancement offices have unprecedented access to information about their alumni and prospective donors. Unfortunately, many miss valuable opportunities to use this information to activate donors and maximize contributions to their campaigns. View the video below to hear advancement experts from WealthEngine and Heller Consulting discuss underutilized strategies that can help boost the success of your next campaign. We’ll show how successful organizations leverage and extend opportunities with their CRM data to identify, nurture, and maintain the most rewarding constituent relationships.

CRM Options for Enterprise Nonprofits - Heller Consulting

Heller Consulting

Leading organizations have upgraded their CRM systems and are realizing the benefits of effective modern solutions. Other organizations have struggled to overcome the obstacles preventing them from adopting new technology. Fortunately, many common barriers to large technology transitions have been removed, and both the variety of options and strategic transition processes have made it easier for organizations to select and implement an efficient CRM system. If your organization is still getting by with disconnected systems, join this webinar series for a detailed look at the current CRM solution marketplace for enterprise nonprofits. Since 1996 Heller Consulting has been guiding the technology decisions of mid-sized to very large nonprofit organizations. In this webinar Keith Heller shares his experience and perspective on the current enterprise marketplace, identifies the most common barriers, and outlines Heller’s proven approach to planning and selecting a CRM solution that matches organizational goals. View the video below to learn: - State of the CRM market for enterprise nonprofits - Difference between enterprise CRM products and platforms - How enterprise-level CRM planning is different from smaller organizations Widely adopted enterprise-level CRM system choices: - Salesforce’s Nonprofit Success Pack - Blackbaud’s Enterprise CRM Solutions - roundCorner’s NGO Connect - Softrek’s Clearview - StratusLIVE - ROI Solutions’ Revolution Online How to launch an effective CRM selection process This is the first webinar in this series. In the coming months, we will go into detail on each of the most popular CRM solutions for enterprise organizations.

Salesforce Case Management with Canadian Cancer Society, Salesforce.org, and ...

Heller Consulting

Case management can be used as a specific term, but in the most basic sense it simply describes a process: information comes into a system, it gets processed in some way, and then something happens as a result. This simple process can be used and extended in a variety of ways to help a nonprofit organization deliver its mission and achieve its goals. From internal help desk tickets and support issues to managing customer requests or even grant applications, case management techniques and processes can streamline interactions between constituents and staff to provide a smooth and trackable experience from beginning to end. Join us July 26 for this in-depth webinar where we will show how the Canadian Cancer Society in Saskatchewan utilized the case management functionality of Salesforce in their multi-channels engagement center to manage calls, emails, social connections, fundraising coaching and more. We’ll also discuss how they utilized cases in their financial assistance program and to provide an effective and efficient way to manage one of the more complex and time-consuming processes in their program. The Society was able to leverage the power of cases to enable and track service delivery and ensure the goals of the program were being met. In this webinar, Salesforce.org, the Canadian Cancer Society in Saskatchewan and Heller Consulting show what’s possible with case management in Salesforce. At the end, you’ll walk away with new ideas on how to leverage this functionality for your own organization. Key Takeaways: - Live demo of case management in Salesforce - Learn how the Canadian Cancer Society built one of its cancer support programs by leveraging case management functionality - Learn how the Society implemented a multi-channel engagement centre with cases as a key solution component - We’ll share tips and best practices on case management and how you can increase the effectiveness of your programs You can also receive Supporting a Strategy with Salesforce Cases, a detailed look at how to utilize the power of Salesforce Cases in a variety of ways across an organization.

Designing Constituent Engagement Journeys to Boost Conversion

Heller Consulting

At Salesforce's Dreamforce in 2015, Heller Consulting's VP, Digital Agency Jenn Smith spoke in the Foundation Zone about work that Heller has done with the Canadian Cancer Society Saskatchewan to improve the engagement and fundraising of their Relay for Life program. Watch the full video here: https://www.youtube.com/watch?v=MfnI974Zk3o For more details on this project, visit our site here: http://teamheller.com/case-study-ccssk-engagement-journey/

Marketing Automation for Nonprofits - Heller Consulting

Heller Consulting

Nonprofit supporters are looking for more and more personalized ways to support the missions they love. And nonprofits are realizing that it’s time to take the plunge to deliver deeper relationships through sophisticated constituent relationship management systems, access to big data, robust dashboards, relevant and inspirational content, and the latest and greatest that marketing technology has to offer. In fact, when it comes to email marketing, digital fundraising, advocacy and acquisition, it’s no surprise that marketing automation technology is at the top of many nonprofit’s wish lists. But where do you start? Heller Digital’s forthcoming paper is designed to give you helpful tips how to take on marketing automation and learn from nonprofit pioneers who have already blazed the trail. We conducted interviews with leading organizations and gathered insights on how to approach a new marketing automation effort, what to look out for, and how to make the most of this technology (without tearing your hair out)

Taking Engagement Seriously - Heller Consulting

Heller Consulting

Failure to engage with constituents results in a loss of connection, dollars, and goodwill. A strong CRM (Constituent Relationship Management) system, encompassing business processes, engagement strategy, and technology, is crucial for connecting with constituents when they are ready to respond to your requests. When you align these elements, constituents feel that you are working with them towards a common goal, prompting deeper commitment and higher response rates. So where do you start? - Start with a vision - Develop your engagement strategy - Break down the silos - Consider marketing automation - Measure, test, and rely on your data

Maximize year end fundraising with Classy and Heller

Heller Consulting

Salesforce Summer '14 Release Highlights

Heller Consulting

Heller Consulting & Stayclassy's Webinar on Engaging New & Casual Donors

Heller Consulting

Bridging the Gap Between Social and CRM

Heller Consulting

Avectra Users & Developers Conference (AUDC) Presentation by Smita Vadakekala...

Heller Consulting

More from Heller Consulting (15)

CRM Options for Enterprise Nonprofits - ClearviewCRM

NGO Connect: CRM Options for Enterprise Nonprofits

CRM Options for Enterprise Nonprofits - Blackbaud CRM Solutions

Planning Change Management to Ensure a Tech Project's Success

Top 3 Missed Opportunities to Utilize Wealth Screening for Advancement

CRM Options for Enterprise Nonprofits - Heller Consulting

Salesforce Case Management with Canadian Cancer Society, Salesforce.org, and ...

Designing Constituent Engagement Journeys to Boost Conversion

Marketing Automation for Nonprofits - Heller Consulting

Taking Engagement Seriously - Heller Consulting

Maximize year end fundraising with Classy and Heller

Salesforce Summer '14 Release Highlights

Heller Consulting & Stayclassy's Webinar on Engaging New & Casual Donors

Bridging the Gap Between Social and CRM

Avectra Users & Developers Conference (AUDC) Presentation by Smita Vadakekala...

Recently uploaded

Dandelion Hashtable: beyond billion requests per second on a commodity server

Antonios Katsarakis

This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).

9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...

saastr

Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectors

DianaGray10

Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more. The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications. We’ll discuss and demo the benefits of UiPath Apps and connectors including: Creating a compelling user experience for any software, without the limitations of APIs. Accelerating the app creation process, saving time and effort Enjoying high-performance CRUD (create, read, update, delete) operations, for seamless data management. Speakers: Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP Charlie Greenberg, host

Generating privacy-protected synthetic data using Secludy and Milvus

Zilliz

During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.

Y-Combinator seed pitch deck template PP

c5vrf27qcz

Driving Business Innovation: Latest Generative AI Advancements & Success Story

Safe Software

Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency. During the hour, we’ll take you through: Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board. Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes. Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI. We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI. This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!

“How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-eff...

Edge AI and Vision Alliance

For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/ Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit. As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies. In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.

Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe

Precisely

Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market. Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.

The Microsoft 365 Migration Tutorial For Beginner.pptx

operationspcvita

Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...

saastr

Monitoring and Managing Anomaly Detection on OpenShift.pdf

Tosin Akinosho

Monitoring and Managing Anomaly Detection on OpenShift Overview Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices. Key Topics Covered 1. Introduction to Anomaly Detection - Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems. 2. Understanding Edge (IoT) - Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source. 3. What is ArgoCD? - Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices. 4. Deployment Using ArgoCD for Edge Devices - Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD. 5. Introduction to Apache Kafka and S3 - Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions. 6. Viewing Kafka Messages in the Data Lake - Learn how to view and analyze Kafka messages stored in a data lake for better insights. 7. What is Prometheus? - Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices. 8. Monitoring Application Metrics with Prometheus - Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system. 9. What is Camel K? - Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes. 10. Configuring Camel K Integrations for Data Pipelines - Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow. 11. What is a Jupyter Notebook? - Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text. 12. Jupyter Notebooks with Code Examples - Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.

Astute Business Solutions | Oracle Cloud Partner |

AstuteBusiness

Serial Arm Control in Real Time Presentation

tolgahangng

Introduction of Cybersecurity with OSS at Code Europe 2024

Hiroshi SHIBATA

I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems. The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS. Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application. I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.

What is an RPA CoE? Session 1 – CoE Vision

DianaGray10

Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency

ScyllaDB

Leveraging the Graph for Clinical Trials and Standards

Neo4j

HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU

panagenda

Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/ DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen! Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell. Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten. Diese Themen werden behandelt - Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten - Wie funktionieren CCB- und CCX-Lizenzen wirklich? - Verstehen des DLAU-Tools und wie man es am besten nutzt - Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw. - Praxisbeispiele und Best Practices zum sofortigen Umsetzen

Nordic Marketo Engage User Group_June 13_ 2024.pptx

MichaelKnudsen27

TrustArc Webinar - 2024 Global Privacy Survey

TrustArc

How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024? In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores. See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe. This webinar will review: - The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey - The top challenges for privacy leaders, practitioners, and organizations in 2024 - Key themes to consider in developing and maintaining your privacy program

Recently uploaded (20)

Dandelion Hashtable: beyond billion requests per second on a commodity server

9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...

Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectors

Generating privacy-protected synthetic data using Secludy and Milvus

Y-Combinator seed pitch deck template PP

Driving Business Innovation: Latest Generative AI Advancements & Success Story

“How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-eff...

Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe

The Microsoft 365 Migration Tutorial For Beginner.pptx

Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...

Monitoring and Managing Anomaly Detection on OpenShift.pdf

Astute Business Solutions | Oracle Cloud Partner |

Serial Arm Control in Real Time Presentation

Introduction of Cybersecurity with OSS at Code Europe 2024

What is an RPA CoE? Session 1 – CoE Vision

Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency

Leveraging the Graph for Clinical Trials and Standards

HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU

Nordic Marketo Engage User Group_June 13_ 2024.pptx

TrustArc Webinar - 2024 Global Privacy Survey

Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC

1. #16NTCplan4change Change Workshop: Managing Change to Ensure a Technology Project’s Success March 23, 2016

2. #16NTCplan4change Presenters Sandi Reinardy Managing Director of Gift & Constituent Records University of Wisconsin Foundation Smita Vadakekalam VP of Services Heller Consulting

3. #16NTCplan4change About Heller Consulting Experience Places People Focus 19 Years 1,000+ Clients 2,000+ Projects San Francisco Chicago New York Boston Austin 40 People: Smart Skilled Committed Serve solely nonprofits All consultants have worked in nonprofits

4. #16NTCplan4change Engagement Strategy •  Marketing Automation •  Taking Engagement Seriously •  CMS Platforms: A Guide for Nonprofits CRM •  State of CRM Whitepaper •  Making Your CRM Aspiration a Reality •  CRMready Workshop •  Engaging Constituents: Your Strategies and CRM •  Business Intelligence Tools Review •  Integrated Suites Review Salesforce •  Fundraising App Review Paper •  NGO Connect: Maximizing its Potential •  NGO Connect & NPSP: Choosing the Right Solution for You •  Advancement Connect: Advancement Solution for Higher Education More Resources: TeamHeller.com/resources/

5. #16NTCplan4change What we would like to cover today: •  Purpose of change management •  Best practices and strategies for before, during & after a project •  Case study: University of Wisconsin

6. #16NTCplan4change What is Change Management?

7. #16NTCplan4change Poll: What Changes are You Facing? •  Project Size: –  Minor system, limited scope –  Major system –  Multiple system overhaul •  Phase: –  Thinking that things need to change –  In the messy middle –  Live and living in a whole new world

8. #16NTCplan4change A simple definition Change management: The process, tools and techniques to manage the people side of change in order to achieve the required business results.

9. #16NTCplan4change Quick History

10. #16NTCplan4change ADKAR model from PROSCI

11. #16NTCplan4change Pre-Project •  Build awareness for change •  Build desire for change •  Build knowledge for change

12. #16NTCplan4change Run it like a Campaign

13. #16NTCplan4change Communicate the Threat of Not Changing

14. #16NTCplan4change WIIFM?

15. FEEDING AMERICA / 14 / End State: Spring 2017 BI Tool Campaign Management Donor Managem ent System Online managem ent system System B replaces System A and provides central, CRM for ac>ve cons>tuent management System C con>nues to process online transac>ons, send email and serve .org site ECRM Member s Supply Chain / Service Desk BI/warehouse are deployed to manage DM campaigns No changes will be made to the supply chain service desk instance of X or to those member organiza>ons on Blackbaud ECRM as an outcome of this project. Lockbox /Caging Vendor G/L

16. For the complete slide deck and resources from our sessions at NTC in 2016, please visit TeamHeller.com/16ntc-slides/

17. 510-841-4222 TeamHeller.com510-841-4222 TeamHeller.com #16NTCplan4change

Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (15)

Similar to Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC

Similar to Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC (20)

More from Heller Consulting

More from Heller Consulting (15)

Recently uploaded

Recently uploaded (20)

Change Workshop: Managing Change to Ensure a Technology Project's Success - Heller Consulting - 16NTC