Prosci's "Change Scorecard" Workshop - kicking off ACMP 2015, 1PM - 4PM on April 12, 2015. Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference

1. Copyright Prosci 2015. All rights reserved.1
Prosci Change Management
How to Build Your Change Scorecard
Workshop Sneak Peek
www.prosci.com | 970-203-9332
Prosci
®
Research | Methodology | Training | Advisory Services tcreasey@prosci.com @timcreasey
www.linkedin.com/in/timcreasey/
ACMP Pre-Conference Workshop
1PM-4PM | April 12, 2015
Register at acmpglobal.org

2. Copyright Prosci 2015. All rights reserved.
Intent:
Equip you to use the
Prosci Change Scorecard
to drive more successful
change outcomes
2
1PM-4PM
April 12, 2015

3. Copyright Prosci 2015. All rights reserved.
Prosci’s Change Scorecard is:
3
New and
innovative
Discipline
advancing
Derived from
research
Being published in a
leading OD textbook
later this year
Connecting business
outcomes to
individual changes
“Transformational for my organization”

4. Copyright Prosci 2015. All rights reserved.
Scorecarding our Scorecard Workshop
4
Why
Alignment 
Credibility 
Engagement 
How
Research Foundation 
Activity-Outcome 
Connections 
What
Meeting 
Tracking 
Measuring 

5. Copyright Prosci 2015. All rights reserved.5
Change
Scorecard
Foundation
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference

6. Copyright Prosci 2015. All rights reserved.6

7. Copyright Prosci 2015. All rights reserved.7

8. Copyright Prosci 2015. All rights reserved.
Prosci Change Measurement Framework
Three Levels x Three Timeframes
8
Project
Performance
Change Mgmt
Activities
Individual
Transitions
Early Mid Late
Organizational
Performance
Change Mgmt
Performance
Individual
Performance
How much value did the project
generate (benefit realization)?
How effectively did impacted
employees bring the change to
life in their work?
How well did we “do”
change management?

9. Copyright Prosci 2015. All rights reserved.
Organizational
Performance
Change Mgmt
Performance
Individual
Performance
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
9
Early Mid Late
Prosci Change Scorecard
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference

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If you don't
know where
you are going,
you might
wind up
someplace else.
Yogi Berra

11. Copyright Prosci 2015. All rights reserved.11
Change
Scorecard
Connections
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference

12. Copyright Prosci 2015. All rights reserved.
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
12
CMROI:
The portion of expected
project benefits that
depends on employee
adoption and usage
Showing dependency of
organizational and project
“results and outcomes” on
individual transitions is the
core of CMROI

13. Copyright Prosci 2015. All rights reserved.
The achievements
of an organization
are the results of
the combined
effort of each
individual.
Vince Lombardi
13

14. Copyright Prosci 2015. All rights reserved.
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
14
A D K A R
Mapping
ADKAR®
to Individual
Performance
How one person makes a change
What we can do to support and empower
those individual changes

15. Copyright Prosci 2015. All rights reserved.15
Your
Change
Scorecard
Build
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference

16. Copyright Prosci 2015. All rights reserved.16
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
Prosci Change Scorecard
Copyright Prosci 2015. All rights reserved.
Copyright © 2015 Prosci Inc. All rights reserved.
portal.prosci.com
www.prosci.com
blog.prosci.com
+1 970-203-9332
How to Build Your Change Scorecard
Early Mid Late
Organizational
Performance
Organization Readiness and Change Requisites. Progress to Plan. Results and Outcomes.
Organization Readiness.
__ Definition of benefits and objectives.
__ Adoption and usage dependency.
Capacity
__ Evaluation of capacity
Change Requisites:
__ Charter
__ Scope
__ Strategy alignment
__ Team
__ Resources
__ Plan
__ Overall progress to plan
__ Schedule adherence
__ Budget adherence
__ Milestone adherence
__ Deliverable adherence.
__ KPI Performance
__ Organizational benefits achieved
__ Unit of measure
__ Performance
__ Project objectives achieved
__ Unit of measure
__ Performance
__ Sustained results
Individual
Performance
Individual Readiness. Engagement, Participation, and Adoption. Usage and Performance
__ Impacted group inventoried
__ “To adopt and use” defined
__ Aspects of job impacted identified.
__ Understanding and Commitment.
__ Awareness. level
__ Desire level
__ Engagement level measured
__ Unit of measure
__ Participation level measured
__ Unit of measure
__ Adoption level measured
__ Unit of measure
__ Knowledge level
__ Ability level
__ Usage measured
__ Unit of measure
__ Performance measured
__ Unit of measure
__ Compliance measured
__ Unit of measure
__ Sustainment measured
__ Unit of measure
__ Reinforcement level
Change
Management
Performance
Preparing: Strategy and Plans Managing: Implementation Activities Reinforcing: Sustaining Activities.
__ Use of structured approach
__ Use of dedicated resources
__ Integration with project plan
__ CM strategy developed
__ Scaled and customized
__ CM plans developed
__ Communications plan
__ Sponsor roadmap
__ Coaching plan
__ Training plan
__ Resistance mgmt plan
__ CM plan execution
__ Communications plan
__ Sponsor roadmap
__ Coaching plan
__ Training plan
__ Resistance mgmt plan
__ Impact on individual
transitions tracked
__ Alignment with best practices evaluated
__ Evaluation of activity effectiveness
__ Compliance audits
__ Feedback mechanisms
__ Rewards and recognition
__ Sustainment activities
Attendees receive
exclusive access
to Prosci’s new
Change Scorecard
Portal Resources

17. Copyright Prosci 2015. All rights reserved.17

18. Copyright Prosci 2015. All rights reserved.
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
Cell-By-Cell Overview
18
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
Org Readiness and
Change Requisites
 Objectives set
 Capacity evaluated
 Requisites in place
__ Charter
__ Scope
__ Strategy alignment
__ Team
__ Resources
__ Plan
__ PCT Health
Organizational Performance

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Tracking Progress on
Scorecard Definition
19
Do we know what we are going to measure?

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Measuring
20
It depends!
ADKAR Dashboard
Organizational
Performance
Org Readiness
and Change
Requisites
Progress
to Plan
Results
and
Outcomes
Change Mgmt
Performance
Preparing:
Strategy and
Plans
Managing:
Implementation
Activities
Reinforcing:
Sustaining
Activities
Individual
Performance
Individual
Readiness
Engagement,
Participation,
and Adoption
Usage and
Performance
eBest
Practice
Audit

21. Copyright Prosci 2015. All rights reserved.
Completion
21
Learn more at: http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference

22. Copyright Prosci 2015. All rights reserved.
Interested?
Ready to learn more?
22
We hope you can join us
ACMP Pre-Conference Workshop
Sunday, April 12, 2015
1PM – 4PM
Learn more at:
http://blog.prosci.com/happening-april-12th-proscis-change-measurement-workshop-at-the-acmp-conference
Register at:
https://acmpglobal.site-ym.com/page/2015_Preconference/