This document summarizes key concepts about communication. It discusses the functions of communication including control, motivation, emotional expression, and information sharing. It outlines the communication process and directions including downward, upward, and lateral. It describes interpersonal communication methods like oral, written, and nonverbal. It also examines organizational communication structures, channels, and barriers. Current issues in communication mentioned include gender differences, political correctness, cross-cultural challenges, and semantics. The overall purpose is to provide an overview of communication concepts.

1. CH11 Communication
製作人：心碩二 吳瑞珊
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2. Agenda
• Functions of Communication
• The Communication Process
• Direction of Communication
• Interpersonal Communication
• Organizational Communication
• Choice of Communication Channel
• Barriers to Effective Communication
• Current Issues in Communication
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3. Communication
• No Group can exist without
communication: the transference of
meaning among its members.
• Communication must include both the
transference and the understanding of
meaning
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4. Functions of Communication
• Control
– authority、formal guidelines、informal
communication
• Motivation
• Emotional Expression
• Information
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5. The Communication Process
• Communication Process
• Formal Channels
– Established by an organization
• Informal Channels
– Individual choice
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6. Direction of Communication
• Downward
– High level→lower level
• Upward
– Lower level→high level
• Lateral
– Same level to communicate
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7. Interpersonal Communication
• Oral Communication
– Speed and feedback
– Surfaces and passed
• Written Communication
– Tangible and verifiable
– Time-consuming and no feedback
• Nonverbal Communication
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8. Organizational Communication-1
• Formal Small-Group Networks
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9. Organizational Communication-2
• The Grapevine
– It is not controlled by management
– Perceived by most employee is more believable
than formal communiques
– Largely used to serve the self-interests of the
people within it
– Response grapevine situation
• Important to us
• Ambiguity
• anxiety
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10. Organizational Communication-3
• Computer-Aided Communication
– E-Mail
– Instant Messaging
– Intranet and Extranet Links
– Videoconferencing
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11. Organizational Communication-4
• Knowledge Management
– A process of organizing and distributing an
organization’s collective wisdom so the right
information gets to the right people at the right
time.
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12. Choice of Communication Channel
• Communication channels
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13. Barriers to Effective Communication
• Filtering
• Selective Perception
• Information Overload
• Emotions
• Language
• Communication Apprehension
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14. Current Issues in Communication
• Communication Barriers Between Women
and Men
– Men use talk to emphasize status, and
women use it to create connection!
• Silence as Communication
• “Politically Correct” Communication
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15. Current Issues in Communication
• Cross-Culture Communication
– Culture Barriers
• Semantics
• Word connotations
• Tone difference
• Different among perceptions
– Culture Context
• High/low-context cultureb
– A Culture Guide
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16. Thank you for your listening !!
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