This document discusses optimizing business processes through modeling and simulation. It provides conceptual diagrams of optimization models that include decision variables, constants, objectives, constraints, and filters. It also includes screenshots from a simulation created in Extend software that models a business process with multiple resource types. The simulation uses an evolutionary optimizer block to find optimal resource allocation subject to constraints, and screenshots show the optimizer block configuration and results.

1. 1
Optimizing Business Process
Performance
Chapter 10
Business Process Modeling, Simulation and
Design

2. 2
Optimizing Business Processes
We recommend presenting this chapter by running Extend
6.0 directly, and interactively show how the program works.
However, for your convenience, we have attached a
selection of the figures/screenshots from Chapter 8 of the
book as the basis for an in class presentation without access
to a computer with Extend installed.
NOTE:

3. 3
Decision Variable
Decision Variable
Decision Variable
Constant
Constant
Objective
Constraints
Filter
Model
Conceptualization of an optimization model
Optimizing Business Processes

4. 4
Decision Variable
Decision Variable
Decision Variable
Assumption
Assumption
Objective
Constraints
Filter
Model Requirements
Filter
Conceptualization of an optimization model with uncertainty
Optimizing Business Processes

5. 5
A B
C D
E G
F
H I J
0.15
0.85
0.10
0.60
0.40
Business process with multiple resource types
Clerk Clerk
Clerk &
Technician Technician
Agent
Agent
Agent &
Supervisor
Technician
Technician
Technician &
Supervisor
Process Optimization Tutorial

6. 6
Extend model of process with an Evolutionary Optimizer block
Optimization Tutorial

7. 7
Clone tool in the Extend toolbar
Optimization Tutorial

8. 8
Resource Pool block dialog for Supervisors
Optimization Tutorial

9. 9
Timer block dialog
Optimization Tutorial

10. 10
Set Cost tab of the Evolutionary Optimizer block dialog
Optimization Tutorial

11. 11
Global constraint to model limit in the total number of workers
Optimization Tutorial

12. 12
Parameter settings for the Evolutionary Optimizer
Optimization Tutorial

13. 13
Results tab showing ordered population
Optimization Tutorial

14. 14
Optimization Value plot
Optimization Tutorial