As radiology departments transform themselves in this era of healthcare reform, they are seeking IT solutions and process efficiencies that support a culture of accountability. Digital “dashboards” can enable this accountability by providing real-time operational performance measurements spanning the workflow continuum of radiology. Today, GE Healthcare is uniquely positioned to apply its deep industry expertise to deliver a business intelligence solution that provides unparalleled real-time visibility to the entire radiology department. It’s part of our belief in the power of healthcare IT to make a meaningful difference in people’s lives and drive efficiency in all tiers through a bold vision: One Desktop, One Patient, One Community.

1. GE Healthcare
Transforming radiology with actionable intelligence
*Trademark of General Electric Company

2. A roadmap for optimized radiology workflows
As radiology departments transform themselves in this era of healthcare reform, they
are seeking IT solutions and process efficiencies that support a culture of accountability.
Digital “dashboards” can enable this accountability by providing real-time operational
performance measurements spanning the workflow continuum of radiology.
Today, GE Healthcare is uniquely positioned to apply its deep industry expertise to
deliver a business intelligence solution that provides unparalleled real-time visibility
to the entire radiology department.
It’s part of our belief in the power of healthcare IT to make a meaningful difference in
people’s lives and drive efficiency in all tiers through a bold vision:
One desktop, One patient, One community.
One desktop One patient One community
provides access to delivers a single collaborates across
data and innovative view of timely clinical disciplines to
clinical tools via images, reports help deliver better
a web-based and clinical data. regional care.
approach.
Always efficient
With Centricity Imaging Analytics — Real-time Dashboard, radiology managers can
transform their imaging IT systems and leverage powerful, actionable workflow insights
to maximize efficiency, productivity, and patient satisfaction.
2

3. A) Workflow metrics spanning the radiology continuum B) Large screen technologist view
C) Executive reports
3

4. The benefits of Centricity Imaging Analytics —
Real-time Dashboard
The ability to visualize the workflow of an entire radiology department in real time
provides directors, managers, and staff with actionable insights to proactively manage
radiology operations. Leveraging the data of PACS, RIS, modalities, and other enterprise
systems, the Analytics — Real-time Dashboard can deliver actionable intelligence for
any radiology department.
4

5. Help increase technologist
productivity by:
• Identifying delays within and outside radiology
• educing errors by alerting on pending
R
workflow tasks
• aving time by providing a consolidated view
S Optimize interdepartmental
to workflow inside and outside radiology
radiology workflow:
• isplaying patterns of reasons for delays
D
affecting scan completion • xpediting exam scans by providing tools to
E
manage patient prep
• mproving communication within and
I
outside radiology
Provide radiology directors with • nabling proactive intervention by
E
actionable intelligence: administration to help alleviate bottlenecks
• roviding transparency to the department
P
operations
• Empowering staff with actionable insights Optimize asset utilization:
• Improving flex staff allocation management • educing scanner idle time by better
R
• onitoring performance improvement outcomes
M managing patient flow
• haracterizing exam order and
C
completion patterns
• roviding accurate device-level equipment
P
Help improve patient and utilization metrics
physician satisfaction:
• roviding real-time alerts displaying delays
P
in any workflow step
• Enabling proactive exception intervention
• Ensuring consistent service delivery
• mproving scan to report finalization
I
turnaround times
5

6. How Centricity Imaging Analytics —
Real-time Dashboard works
The solution is comprised of three software components:
1. ata Aggregation Engine that correlates events
D
from disparate sources
Analytics
2. eal-time Dashboard web application accessible
R
via a browser across the enterprise.
3. perational Metrics Engine to proactively
O Real-time
Dashboard
manage Imaging operations
Operational Metrics Engine
Data Sources
Interface Engine
RIS VR PACS
HL7
Modalities Data
MPPS Aggregation Database
EMR Lab Engine
XML
XML
Pharmacy
6

7. Large screen technologist view
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8. Steps to transforming radiology operations
Collaboration is the key to any successful implementation, and GE Healthcare
is ready to assist with deep expertise at every step in the process. Stakeholder
alignment on objectives and expectations from beginning to end ensures
successful achievement of desired results.
Establish goals
In this phase, radiology department leaders measure baseline performance and
identify improvement areas, with defined targets based on internal and external
benchmarks (built into the Analytics — Real-time Dashboard).
Technology adoption
This phase includes installation and configuration of the application hardware and
software, mapping of data sources and workflow systems, and the development of key
performance indicators that will measure the productivity improvements. Training of
staff members on the use and benefits of the system also takes place during this phase.
Change management
A cross-functional team is deployed to identify workflow changes, and staff members
who will be accountable. This phase can be managed internally or with the aid of
change management consultants, depending on the organization’s needs.
Monitoring continuous improvement
KPIs are monitored for sustainable improvements in productivity and efficiency,
and new areas for focus are identified.
8

9. Workflow without KPI #
You can’t improve what real-time transparency
you can’t measure Enterprise OR
Scheduling Scheduling
Lab
Without the Analytics solution, ED Radiology
department managers aren’t able to correlate
Rx
performance metrics across disparate sources.
Analytics lens helps identify KPI #
delays in real time
Enterprise OR
Scheduling Scheduling
!
!
During the process of implementing ! Lab
the Analytics — Real-time Dashboard, radiology ED ! Radiology
departments can identify the KPIs to be monitored !
and establish benchmarks to measure improvement. ! Rx
Real-time analytics enables KPI #
proactive management
Enterprise OR
Scheduling Scheduling
Then, using the real-time feedback
provided by the system, managers can identify the
locations and patterns of delays as illustrated in the @
Lab
diagrams on the right. Working with key personnel
within and outside the radiology department, ED Radiology
managers can address these challenges and
transform the workflow for sustained improvement. Rx
@
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10. Transforming radiology with actionable insights
The Analytics — Real-time Dashboard
gives radiology departments visibility into
their workflows to identify new opportunities
for improving efficiency, productivity, and
delivering enhanced patient care.
Reducing patient wait times, increasing
department throughput, enhancing
patient care — it’s all possible with
GE Centricity technology.
10

11. “ e have it color-coded, so that the patient indicators
W
turn a different color when they get close to that
turnaround time not being met. If they’ve been waiting
30 minutes, they turn yellow. If they’ve been waiting 45
minutes, they turn red. So at any given time, our staff
can see at a glance when each procedure was ordered
and how long it’s taking for the exam to be done, and
a
ct accordingly.”
Director of imaging Jodi Barteet,
Trident Medical Center, Charleston, SC
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12. For more information
Contact your GE Healthcare representative for more information about
Centricity Imaging.
Corporate Headquarters
GE Healthcare
540 W Northwest Highway
Barrington, IL 60010-3076 USA
Tel: +1 847-277-5000 or
1 800-437-1171 or
1 800-682-5327
Fax: +1 847-277-5240
About GE Healthcare
GE Healthcare provides transformational medical technologies and services
that are shaping a new age of patient care. Our broad expertise in medical
imaging and information technologies, medical diagnostics, patient monitoring
systems, drug discovery, biopharmaceutical manufacturing technologies,
performance improvement and performance solutions services helps our
customers to deliver better care to more people around the world at a lower
cost. In addition, we partner with healthcare leaders, striving to leverage the
global policy change necessary to implement a successful shift to sustainable
healthcare systems.
Our “healthymagination” vision for the future invites the world to join us on our
journey as we continuously develop innovations focused on reducing costs,
increasing access and improving quality around the world. Headquartered in
the United Kingdom, GE Healthcare is a unit of General Electric Company (NYSE:
GE). Worldwide, GE Healthcare employees are committed to serving healthcare
professionals and their patients in more than 100 countries. For more
information about GE Healthcare, visit our website at www.gehealthcare.com.
©
2010 General Electric Company – All rights reserved.
General Electric Company reserves the right to make changes in specifications and features shown herein,
or discontinue the product described at any time without notice or obligation. This does not constitute a
representation or warranty or documentation regarding the product or service featured. All illustrations or examples
are provided for informational or reference purposes and/or as fictional examples only. Your product features and
configuration may be different than those shown. Contact your GE Representative for the most current information.
*GE, the GE Monogram, Centricity, and imagination at work are trademarks of the General Electric Company.
General Electric Company, by and through its GE Healthcare division.
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