1) The document discusses a dilemma faced by a leader regarding how to handle an employee, John, who has become dissatisfied after not receiving a promotion like his peers.
2) Some options considered are doing nothing, promoting John by bypassing company policy, having John go back to college, relocating John to a different team, or terminating his employment.
3) The leader decides to promote John to senior engineer by bypassing the policy, believing it will inspire John and create opportunities for self-development while being strict about promotions going forward.