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NYCAPS
NYCAPS and CityTime: A Tale
of Two NewYork City IS
Projects
New York City Mayor Michael Bloomberg
made his fortune in information
technology, as the owner of Bloomberg
L.P., a giant financial news and information
services media company. Bloomberg thought he
could translate his success in modernizing information
technology on Wall Street to modernizing New
York Cityโ€™s government, and he launched a series of
projects to do just that. Two of those projects proved
him dead wrong.
How the important were the NYCAPS and CityTimes project for
New York City ? What were their objective? What would have
been their business benefit
Soon after becoming mayor, Bloomberg
announced the development of NYCAPS. The
NYCAPS project had a budget of $66 million at its
outset. The goal of the project was to create a modern,
automated system for managing and updating
personnel information for New York Cityโ€™s workforce,
including employee benefit information. Personnel
management was a prime target for a sweeping technological
overhaul, since the city was using eight
individual citywide systems, 200 systems within individual
agencies, and a maze of paperwork for handling
employee benefits and job changes. A timely
and successful implementation of the NYCAPS project
stood to save the city millions of dollars per year
in labor and IT costs. To date
๏‚— In term of improving efficience and cutting cost, both project
were extremly important for New York City. The goal of the
NYCAPS project was to create a morden, automated system for
managing and updating personal imformation for the Cityโ€™s
workforce, including employee benefit imformation. The City
was using individual Citywide system, 200 individual agency
system, and a maze of paperwork.
๏‚— The CityTimes project depended on pen and paper to record
overtimes payments city workers. It was hoped the system would
automate that and improve accountability throught the
government.
2. Eveluate the key risk factor in both project
The key risk factor in both project were out-of-control
time and cost, lower quality of project output and
problem that so far have prevented either projet
from being complete. All of this risk factor were
heightened by lack of qualified project management.
3. Classify and describe the pproblem each project encountered as the
NYCAPS and CityTimes system were being implemented. What
people, organizations and technology factor were responsible for these
problem
๏‚— i) Management
๏‚— A lack of qualified and responsible oversight, a lack of management and
a lack of leadership led to failure of both project. The NYCAPS project
was controlled by government officials. Therefore missing many
opportunities to lower deverlop costs. The City Times project was
managed by the Cityโ€™s budget direct whose background was in law, not
project management or technology.
๏‚— ii) Organizations
๏‚— The NYCAPS project monitor reported chronic mismanagement, cost
overrun and general waste plagoing the project. But the city continued
ahead with the project without making any significant changes. Next,
other city government branches left the project mostly to him.
Moreover, the City Comptroller never audited the project despite
numerous warning about the project from staffers.
๏‚— iii) Technology
๏‚— The technology requirement, on the surface, were sound
automate manual system. This system provided ways to audit
input and output, reduce cheating and froud through better
technology and replace outdated legacy system with newer
technologies. Beside that, even though one of the objective of the
NYCAPS system was to updates it. In additional, the newer
system was designed to run on the same old legacy system
used in the previous patch work system
What are the similarities and difference in the
management of both project
๏‚— Similarities and difference in the management of both project is
used hourly billing versus fixed cost payments at one times or
other. Beside that, a long with impoper management and
oversight, invites fraud , waster and abuse. Neither project had
an experienced project manager at the top that was qualified and
that had the proper authority to effectively control the project.
๏‚— In additional, the NYCAPS project was totally controlled by one
company, accenture. The CityTimes project was controlled by
one contractor, but used a lot of subcontractors to complete the
work. To complete the work must have a lot of accountability
even worse. The term of the projectโ€™s contract were constantly
changing.
What was the business impact of these boctched
implementation? Explain your answer.
๏‚— Firstly, new system improve efficienceis, reduce cost,
reduce fraud and waste. This system can provide
executive, manager, and employees with better
information on which to make better decisions. None
of these business benefits was met because of the
botched system implementations.
6. The first step in managing risk involves identifiying the natural level of
risk confronting the project. Implementer can then hendle each project
with the tools and risk management approaches geared to its level of risk
๏‚— i) Managing technical complexity
๏‚— Managing technical complexity mean the project leaders need
both heavy technical and administrative experience. The must be
able to anticipate problem and develop smooth working
relationship among a predominantly technical team.
๏‚— ii) Formal planning and control tools
๏‚— Formal planning tools and formal control tools for documenting
and monitoring project plans are an absulate. Beside that, gantt
charts and PERT chart are very helpful for monitoring plans and
allowing manager to determine early on when the project is
veering off course. These tools can help manager identify
bottlenecks and determine the impact thet problem will have on
project completion times.
๏‚— iii) Increasing user involvement and overcoming
user resistence
๏‚—
๏‚— External Intergration tools consist of ways to link
the work of the implemention tean to user at all
organizzations levels. Moreover, project with
relatively little structure and many underfined
requirement must involve users full at all stage

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Case study 20

  • 1. NYCAPS NYCAPS and CityTime: A Tale of Two NewYork City IS Projects
  • 2. New York City Mayor Michael Bloomberg made his fortune in information technology, as the owner of Bloomberg L.P., a giant financial news and information services media company. Bloomberg thought he could translate his success in modernizing information technology on Wall Street to modernizing New York Cityโ€™s government, and he launched a series of projects to do just that. Two of those projects proved him dead wrong.
  • 3. How the important were the NYCAPS and CityTimes project for New York City ? What were their objective? What would have been their business benefit Soon after becoming mayor, Bloomberg announced the development of NYCAPS. The NYCAPS project had a budget of $66 million at its outset. The goal of the project was to create a modern, automated system for managing and updating personnel information for New York Cityโ€™s workforce, including employee benefit information. Personnel management was a prime target for a sweeping technological overhaul, since the city was using eight individual citywide systems, 200 systems within individual agencies, and a maze of paperwork for handling employee benefits and job changes. A timely and successful implementation of the NYCAPS project stood to save the city millions of dollars per year in labor and IT costs. To date
  • 4. ๏‚— In term of improving efficience and cutting cost, both project were extremly important for New York City. The goal of the NYCAPS project was to create a morden, automated system for managing and updating personal imformation for the Cityโ€™s workforce, including employee benefit imformation. The City was using individual Citywide system, 200 individual agency system, and a maze of paperwork. ๏‚— The CityTimes project depended on pen and paper to record overtimes payments city workers. It was hoped the system would automate that and improve accountability throught the government.
  • 5. 2. Eveluate the key risk factor in both project The key risk factor in both project were out-of-control time and cost, lower quality of project output and problem that so far have prevented either projet from being complete. All of this risk factor were heightened by lack of qualified project management.
  • 6. 3. Classify and describe the pproblem each project encountered as the NYCAPS and CityTimes system were being implemented. What people, organizations and technology factor were responsible for these problem ๏‚— i) Management ๏‚— A lack of qualified and responsible oversight, a lack of management and a lack of leadership led to failure of both project. The NYCAPS project was controlled by government officials. Therefore missing many opportunities to lower deverlop costs. The City Times project was managed by the Cityโ€™s budget direct whose background was in law, not project management or technology. ๏‚— ii) Organizations ๏‚— The NYCAPS project monitor reported chronic mismanagement, cost overrun and general waste plagoing the project. But the city continued ahead with the project without making any significant changes. Next, other city government branches left the project mostly to him. Moreover, the City Comptroller never audited the project despite numerous warning about the project from staffers.
  • 7. ๏‚— iii) Technology ๏‚— The technology requirement, on the surface, were sound automate manual system. This system provided ways to audit input and output, reduce cheating and froud through better technology and replace outdated legacy system with newer technologies. Beside that, even though one of the objective of the NYCAPS system was to updates it. In additional, the newer system was designed to run on the same old legacy system used in the previous patch work system
  • 8. What are the similarities and difference in the management of both project ๏‚— Similarities and difference in the management of both project is used hourly billing versus fixed cost payments at one times or other. Beside that, a long with impoper management and oversight, invites fraud , waster and abuse. Neither project had an experienced project manager at the top that was qualified and that had the proper authority to effectively control the project. ๏‚— In additional, the NYCAPS project was totally controlled by one company, accenture. The CityTimes project was controlled by one contractor, but used a lot of subcontractors to complete the work. To complete the work must have a lot of accountability even worse. The term of the projectโ€™s contract were constantly changing.
  • 9. What was the business impact of these boctched implementation? Explain your answer. ๏‚— Firstly, new system improve efficienceis, reduce cost, reduce fraud and waste. This system can provide executive, manager, and employees with better information on which to make better decisions. None of these business benefits was met because of the botched system implementations.
  • 10. 6. The first step in managing risk involves identifiying the natural level of risk confronting the project. Implementer can then hendle each project with the tools and risk management approaches geared to its level of risk ๏‚— i) Managing technical complexity ๏‚— Managing technical complexity mean the project leaders need both heavy technical and administrative experience. The must be able to anticipate problem and develop smooth working relationship among a predominantly technical team. ๏‚— ii) Formal planning and control tools ๏‚— Formal planning tools and formal control tools for documenting and monitoring project plans are an absulate. Beside that, gantt charts and PERT chart are very helpful for monitoring plans and allowing manager to determine early on when the project is veering off course. These tools can help manager identify bottlenecks and determine the impact thet problem will have on project completion times.
  • 11. ๏‚— iii) Increasing user involvement and overcoming user resistence ๏‚— ๏‚— External Intergration tools consist of ways to link the work of the implemention tean to user at all organizzations levels. Moreover, project with relatively little structure and many underfined requirement must involve users full at all stage