This document discusses a case study of "Joe", a homeless man with schizophrenia who exhibited paranoid and violent behaviors. Police officer Scott Mills and nurse Anne Marie Batten used Twitter to collaboratively manage Joe's case through the hashtag "#HomelessJoe". This allowed them to communicate about Joe's condition, locate him when he went missing, and engage community support for Joe. Through building trust with Mills and Batten using social media, Joe became more receptive to treatment and support. He secured housing and disability benefits, outcomes that likely would not have been possible without the social media intervention.
Safe Community Partnership October 2013 Social Media & TechnologyScott Mills
Presented Oct 29, 2013 in Toronto, Ontario "Social Media And Technology: New Opportunities and Benefits, New Challenges" Faye Misha, Dean & Professor Factor-Inwentash Facutly of Social Work and Margaret & Wallace McCain Family Chair in Child & Family, University of Toronto
Social media and young people's mental health and wellbeingmResearcher
Social media has revolutionised the way we connect with each other. Platforms such as Facebook, Twitter and Instagram are now used by one in four people worldwide.1 The use of social media has become an integral part of many people’s lives, connecting them with friends, family and strangers from across the globe.
Safe Community Partnership October 2013 Social Media & TechnologyScott Mills
Presented Oct 29, 2013 in Toronto, Ontario "Social Media And Technology: New Opportunities and Benefits, New Challenges" Faye Misha, Dean & Professor Factor-Inwentash Facutly of Social Work and Margaret & Wallace McCain Family Chair in Child & Family, University of Toronto
Social media and young people's mental health and wellbeingmResearcher
Social media has revolutionised the way we connect with each other. Platforms such as Facebook, Twitter and Instagram are now used by one in four people worldwide.1 The use of social media has become an integral part of many people’s lives, connecting them with friends, family and strangers from across the globe.
This is set of slides that corresponds with a book chapter:
The International Encyclopedia of Digital Communication and Society; edited by Peng Hwa Ang (Nanyang Technological University, Singapore) and Robin Mansell (London School of Economics and Political Science)
Chapter Title is: Social Media and Relationships
Authors: Brian S. Butler -- University of Maryland, (bsbutler@umd.edu)
Sabine Matook -- University of Queensland
(s.matook@business.uq.edu.au)
Please contact the authors would you like to have the slides as ppt
Stopping Suicides Using Social Media @GoTransit & @RealTimeCrisisScott Mills
Watch archived youtube video of this presentation http://RealTimeCrisis.org/Live/
GO Transit and Real Time Crisis at 2014 Municipal Licensing & Law Enforcement Forum May 14, 2014. Presenters Steve Weir of Go Transit Safety Officers, Nurse Anne Marie Batten of Real Time Crisis Intervention and Scott Mills. For more info visit RealTimeCrisis.org
#RealTimeCrisis Intervention Presention at @CACP_ACC_ @MHCC_ #MHPolice Confer...Scott Mills
http://RealTimeCrisis.org
Real Time Crisis Intervention presentation to join Canadian Association of Chiefs of Police & Mental Health Commission of Canada presentation by Toronto Street Nurse Anne Marie Batten, Toronto Police Service Corporate Communications Social Media Officer Constable Scott Mills and Youth In Policing Initiative Program Assistant/Real Time Crisis volunteer Ricardo Araujo at the Fairmont Royal York Hotel, Toronto, Ontario Canada March 24, 2014
This is set of slides that corresponds with a book chapter:
The International Encyclopedia of Digital Communication and Society; edited by Peng Hwa Ang (Nanyang Technological University, Singapore) and Robin Mansell (London School of Economics and Political Science)
Chapter Title is: Social Media and Relationships
Authors: Brian S. Butler -- University of Maryland, (bsbutler@umd.edu)
Sabine Matook -- University of Queensland
(s.matook@business.uq.edu.au)
Please contact the authors would you like to have the slides as ppt
Stopping Suicides Using Social Media @GoTransit & @RealTimeCrisisScott Mills
Watch archived youtube video of this presentation http://RealTimeCrisis.org/Live/
GO Transit and Real Time Crisis at 2014 Municipal Licensing & Law Enforcement Forum May 14, 2014. Presenters Steve Weir of Go Transit Safety Officers, Nurse Anne Marie Batten of Real Time Crisis Intervention and Scott Mills. For more info visit RealTimeCrisis.org
#RealTimeCrisis Intervention Presention at @CACP_ACC_ @MHCC_ #MHPolice Confer...Scott Mills
http://RealTimeCrisis.org
Real Time Crisis Intervention presentation to join Canadian Association of Chiefs of Police & Mental Health Commission of Canada presentation by Toronto Street Nurse Anne Marie Batten, Toronto Police Service Corporate Communications Social Media Officer Constable Scott Mills and Youth In Policing Initiative Program Assistant/Real Time Crisis volunteer Ricardo Araujo at the Fairmont Royal York Hotel, Toronto, Ontario Canada March 24, 2014
Yusef Abramjee (Team Leader) South Africa Crime Line and Debbie Rose (Crime Stoppers USA) at 2011 Crime Stoppers International Training Conference, Montego Bay, Jamaica
1Factors Influencing Individuals Decision to Utilize Mental H.docxRAJU852744
1
Factors Influencing Individuals' Decision to Utilize Mental Health in South Texas
Submitted by
James Dada
A Dissertation Presented in Partial Fulfillment
of the Requirements for the Degree
Doctor of Philosophy
Grand Canyon University
Phoenix Arizona
March 25, 2020
Chapter 2: Literature Review
Introduction
Hester (2017) noted that there is a huge gap between patients experiencing mental health illnesses and individuals who access treatment in the United States. As a result, there is the need to identify the factors that influence individuals to seek or not to utilize or not to utilize mental health services. Kohn et al., (2018) expressed the need for more studies to establish why people suffering from mental illnesses avoid getting treatments. Platt, Wolf & Scheitle, (2018) suggested that more studies need to be conducted to determine why individuals decide to utilize or reject mental health services. This study aims to evaluate the factors influencing an individuals' decision to utilize or reject mental health services in South Texas.
Background of the Problem
Sampogna et al., (2017), found that mental health is one of the major public health concerns in the United States. However, there is a considerable gap in research as to why people utilize or reject the treatment of mental health. According to Stanley, Hom & Joiner, (2018) there are numerous factors that influence people to utilize mental health services. Additionally, Irteja et al., (2020), indicated the need for more studies to be conducted to establish the factors that influence people to seek mental health services.
This problem has a long history In the United States dating back to when mental health services were established in the country (Calear et al., 2017). A lot has been done over the years to encourage individuals to utilize mental health services. Most notable, mental health America was established in 1909n to help address major mental health issues at the time including schizophrenia, bipolar disorder, and Dementia (Chang & Biegel, 2018). Historically, mental health was described as mental hygiene, a term used since 1843. At the time research indicated that mental hygiene would work best through religion, culture, and education (Chang & Biegel, 2018).
Theoretical Foundations/Conceptual Framework and Review of the Literature/Themes
Theoretical literature
Social cognitive theory is used to address the gap identified in this research. According to Kohn et al., (2018), social cognitive theory can be applied to encourage people experiencing mental health problems to utilize mental health services. This theory describes how individuals believes and the environment influence people’s behaviors. The theory holds that people’s believes affect how people behave. The theory suggests that people need to have the skills to be able to perform some behaviors. Regarding utilization or rejection of mental health services, behavioral capability can help people to chang.
1Factors Influencing Individuals Decision to Utilize Mental H.docxnovabroom
1
Factors Influencing Individuals' Decision to Utilize Mental Health in South Texas
Submitted by
James Dada
A Dissertation Presented in Partial Fulfillment
of the Requirements for the Degree
Doctor of Philosophy
Grand Canyon University
Phoenix Arizona
March 25, 2020
Chapter 2: Literature Review
Introduction
Hester (2017) noted that there is a huge gap between patients experiencing mental health illnesses and individuals who access treatment in the United States. As a result, there is the need to identify the factors that influence individuals to seek or not to utilize or not to utilize mental health services. Kohn et al., (2018) expressed the need for more studies to establish why people suffering from mental illnesses avoid getting treatments. Platt, Wolf & Scheitle, (2018) suggested that more studies need to be conducted to determine why individuals decide to utilize or reject mental health services. This study aims to evaluate the factors influencing an individuals' decision to utilize or reject mental health services in South Texas.
Background of the Problem
Sampogna et al., (2017), found that mental health is one of the major public health concerns in the United States. However, there is a considerable gap in research as to why people utilize or reject the treatment of mental health. According to Stanley, Hom & Joiner, (2018) there are numerous factors that influence people to utilize mental health services. Additionally, Irteja et al., (2020), indicated the need for more studies to be conducted to establish the factors that influence people to seek mental health services.
This problem has a long history In the United States dating back to when mental health services were established in the country (Calear et al., 2017). A lot has been done over the years to encourage individuals to utilize mental health services. Most notable, mental health America was established in 1909n to help address major mental health issues at the time including schizophrenia, bipolar disorder, and Dementia (Chang & Biegel, 2018). Historically, mental health was described as mental hygiene, a term used since 1843. At the time research indicated that mental hygiene would work best through religion, culture, and education (Chang & Biegel, 2018).
Theoretical Foundations/Conceptual Framework and Review of the Literature/Themes
Theoretical literature
Social cognitive theory is used to address the gap identified in this research. According to Kohn et al., (2018), social cognitive theory can be applied to encourage people experiencing mental health problems to utilize mental health services. This theory describes how individuals believes and the environment influence people’s behaviors. The theory holds that people’s believes affect how people behave. The theory suggests that people need to have the skills to be able to perform some behaviors. Regarding utilization or rejection of mental health services, behavioral capability can help people to chang.
2
Complete Assignment
Student’s Name
Institutional Affiliation
Professor’s Name
Course Name
Due Date
This research problem meets the litmus test because it is researchable and has not yet been studied comprehensively. It is an essential issue with potential implications for policy and justice. The research gap in this topic is that no existing research looks explicitly into the psychological effects of the death penalty in Texas. To better reveal this gap, further research can be conducted better to understand the psychological impacts of the death penalty. This research could include qualitative interviews with those affected by the death penalty in Texas, such as family members of those on death row, legal professionals, and mental health professionals (Paul & Criado, 2020).
In order to expertly respond to the qualitative checklist for Chapters 1 through 3, I will need to master a range of skills and subject matter areas. Most importantly, I will need to understand the research topic in depth, including the relevant literature, current debates, and potential implications. Additionally, I will need to become proficient in qualitative methods, such as conducting interviews, analyzing data, and writing results. Furthermore, I will need to thoroughly understand the research process, including creating a research question, developing a research design, and presenting the results (Paul & Criado, 2020).
To build upon the research conducted thus far, a research question I could develop throughout the rest of this course is: What are the psychological effects of the death penalty in Texas on those affected by it? This question could be explored through qualitative interviews with those affected by the death penalty in Texas. This could include the family members of those on death row, legal and mental health professionals. Through these interviews, I could gain insight into the psychological effects of the death penalty in Texas and how it has impacted those involved. This research could help inform better policies and practices related to the death penalty in Texas (Paul & Criado, 2020).
References
Paul, J., & Criado, A. R. (2020). The art of writing literature review: What do we know and what do we need to know?.
International Business Review,
29(4), 101717.
PEER RESPONSES FOR Patient Outcomes and Sustainable Change
Assessment Description
Reflecting on the "IHI Module TA 102: Improving Health Equity," describe two causes of health disparities in the United States, or in your local community, that lead to health inequity. What ethical issues inhibit access and quality for care for these issues? Outline an initiative, integrating your faith and ethical principles surrounding practice, to reduce these health inequities and sustain the change within the health care system.
Veronica Montemayor
Orji & Yamashita (2021) noted that greater cancer-related mortality rates among racial or ethnic minority women .
Lesson 10 Integrated mental healthhealthcare and future of menta.docxSHIVA101531
Lesson 10: Integrated /mental health/healthcare and future of mental health services in public sector
Readings:
Schuffman, D., Druss, B.G., & Parks, J.J. (2009). Mending Missouri’s safety net: Transforming systems of care by integrating primary and behavioral health care. Psychiatric Services, 60(5), 585-588.
Hogan MF, Sederer LI, Smith TE, & Nossel IR. (2010). Making room for mental health in the medical home. Prev. Chronic Dis. 7(6):A132 [Erratum appears in Prev Chronic Dis 2010;8(1). http://www.cdc.gov/pcd/issues/2011/jan/10_0249.htm.]
Mechanic, D. (2012). Seizing opportunities under the Affordable Care Act for transforming the mental and behavioral health system. Health Affairs, 31(2), 376-382. http://content.healthaffairs.org/content/31/2/376.short
View the short video on the Health Resources and Services Administration (HRSA) website about a primary care program in Tennessee. Available at: http://www.hrsa.gov/publichealth/clinical/BehavioralHealth/
Introduction
Goal 1 of the President’s New Freedom Commission Report states that: “Americans understand that mental health is essential to overall health.” This seems like a simple enough goal. It is, however, not as easy to achieve as it appears.
The link between mental and physical health has long been a subject of interest to theorists and practitioners and has been studied in the general population. For example, in a general population study, Sederer et al. (2006) found that those New Yorkers who reported nonspecific psychological distress suffered more physical health problems, were more likely to smoke, be inactive and have a poor diet than those who didn’t report distress. They noted that these individuals were much more likely to have hypertension, hyperlipidemia, obesity, asthma, and diabetes.
The link with physical health is especially important for those suffering from serious mental illness. We learned in a previous lesson that persons with serious mental illness were likely to die 25 years earlier than adults in the general population (Colton & Manderscheid, 2006). Of those who die, 87% do so because of medical illnesses (Parks, Radke, & Mazade, 2008). These studies, results from Sederer et al. in a general population, and others show that physical and psychological problems not only co-exist, but also have a relationship. Treating one without addressing the other will result in inadequate care for the individual who suffers from both. Not much in terms of practice, however, has been done to address this issue until fairly recently.
Why Integrate Care?
Addressing the physical health needs of persons with mental illness has become increasingly important as more evidence becomes available of the link between them. An account of a recently held forum at the Robert Graham Center for Policy Studies in Family Medicine and Primary Care noted:
“For years, the prevailing notion in medicine held that the body is treated in a physician's office and the mind in a ...
Essay Three ResearchEvery field has its problems whether t.docxelbanglis
Essay Three: Research
Every field has its problems whether these problems exist in academia or in the professional world. These problems can exist because of a difference in academic philosophy or theory. Furthermore, these problems can be a common occurrence in your industry. With this in mind, your research essay is going to focus on a problem within your discipline. Once you find a relevant issue in your discipline, you must convince your audience that this situation is a problem. Then, outline a proposal to fix that problem, explaining why your proposal is a reasonable solution to this problem.
Concepts to consider:
In order to begin your proposal, it is important to consider the rhetorical situation that has generated this question or problem. What does this situation say about the problem and how your solution might be beneficial? Who is involved in the problem and solution, and what are their concerns? Considering these elements of the situation will help convince the audience to support the task you’re proposing or even uptake the task you’re proposing. Also, consider whether or not your audience agrees that your topic is a problem. If they do not agree, you might have to spend more time explaining why the topic is a problem that needs to be addressed; on the other hand, if they already are asking the same questions surrounding your problem, you might decide to spend more time outlining the proposal for your readers.
Stipulations:
· Each essay MUST have a clear, identifiable THESIS STATEMENT.
· Use at least six outside sources to support your points. Four of your sources have to be peer-reviewed sources.
· Each essay must be 2100-3000 words, 12 point font, Times New Roman, double-spaced, and in the format of your discipline (APA or MLA). The works cited/reference does not count toward the word count. Any paper not meeting the word count will lose significant points. Furthermore, make sure that your essay is in a .docx file format.
· Each essay must have an academic essay title. Examples of academic titles: “Expanding the Concept of Translational Research: Making a Place for Environmental Health Sciences”; “Restoring Public Confidence in the Criminal Justice System: Policing Prosecutions When Prosecutors Prosecute Police.” Please make the most of it—do not just call this essay “Research Essay” or “Essay 3.”
Due Dates
Rough Draft (1700 words+. The work cited/reference page(s) doesn’t count): 4/24 via TITANium
Introduction
Media is always pointed at having negative effects on mental health. Media, including social networking sites such as Twitter, Facebook, among others, have rapidly developed. Facebook is considered to be the largest social networking site used globally. In the past decade, media has caused various changes, especially in the way individuals interact as well as communicate. However, it is not clear whether these changes may have an impact on the usual human characters. Previous research carried out shows that pr ...
Essay Three ResearchEvery field has its problems whether t.docxdebishakespeare
Essay Three: Research
Every field has its problems whether these problems exist in academia or in the professional world. These problems can exist because of a difference in academic philosophy or theory. Furthermore, these problems can be a common occurrence in your industry. With this in mind, your research essay is going to focus on a problem within your discipline. Once you find a relevant issue in your discipline, you must convince your audience that this situation is a problem. Then, outline a proposal to fix that problem, explaining why your proposal is a reasonable solution to this problem.
Concepts to consider:
In order to begin your proposal, it is important to consider the rhetorical situation that has generated this question or problem. What does this situation say about the problem and how your solution might be beneficial? Who is involved in the problem and solution, and what are their concerns? Considering these elements of the situation will help convince the audience to support the task you’re proposing or even uptake the task you’re proposing. Also, consider whether or not your audience agrees that your topic is a problem. If they do not agree, you might have to spend more time explaining why the topic is a problem that needs to be addressed; on the other hand, if they already are asking the same questions surrounding your problem, you might decide to spend more time outlining the proposal for your readers.
Stipulations:
· Each essay MUST have a clear, identifiable THESIS STATEMENT.
· Use at least six outside sources to support your points. Four of your sources have to be peer-reviewed sources.
· Each essay must be 2100-3000 words, 12 point font, Times New Roman, double-spaced, and in the format of your discipline (APA or MLA). The works cited/reference does not count toward the word count. Any paper not meeting the word count will lose significant points. Furthermore, make sure that your essay is in a .docx file format.
· Each essay must have an academic essay title. Examples of academic titles: “Expanding the Concept of Translational Research: Making a Place for Environmental Health Sciences”; “Restoring Public Confidence in the Criminal Justice System: Policing Prosecutions When Prosecutors Prosecute Police.” Please make the most of it—do not just call this essay “Research Essay” or “Essay 3.”
Due Dates
Rough Draft (1700 words+. The work cited/reference page(s) doesn’t count): 4/24 via TITANium
Introduction
Media is always pointed at having negative effects on mental health. Media, including social networking sites such as Twitter, Facebook, among others, have rapidly developed. Facebook is considered to be the largest social networking site used globally. In the past decade, media has caused various changes, especially in the way individuals interact as well as communicate. However, it is not clear whether these changes may have an impact on the usual human characters. Previous research carried out shows that pr.
10 STRATEGIC POINTS
2
10 STRATEGIC POINTS
2
Factors that Influence Utilization of Public Mental Health Services
RSD-851: Residency: Dissertation
Grand Canyon University
October 5, 2020
10 Strategic Points
My Degree: Ph.D.
Program Emphasis: Industrial Organizational Psychology
Ten Strategic Points
Comments or Feedback
Broad Topic Area
Factors that Influence Utilization of Public Mental Health Services
Lit Review
(Theoretical Framework (Theory)
Gaps
Themes
All Citations
Gaps
A. Basu, Rehkopf, Siddiqi, Glymour, & Kawachi (2016). According to the authors, there is a gap here in the changes being experienced in social policies in recent years. It has created a gap among women with low income in South Texas. Accordingly, the authors used the determination of the differences in income to understand the relationships between health outcomes and welfare reforms as it impacts the less privileged women in comparison to the most affected women.
B. Ly, A. (2019). This study focused on the factors that influence the utilization of mental health among Vietnamese Americans and the barriers to seeking help in Texas. The study had 12 participants including providers and community leaders who were familiar with the target population. The findings of the study indicated that there is a gap here in cultural acceptance of mental health treatment. Hence the need to culturally specify mental health intervention to improve mental health utilization in the community. However, the study was limited by the small sample size; therefore, the findings cannot be generalized. Further studies should include more cultural groups to validate the findings of this research.
C. Kwan, P. P., Soniega-Sherwood, J., Esmundo, S., Watts, J., Pike, J., Sabado-Liwag, M., & Palmer, P. H. (2020). The authors of this study aimed to evaluate the facilitators and barriers to mental health utilization among Pacific Islanders. Semi structure interviews were used to collect information from 12 pacific islanders. Trained community leaders recruited eligible candidates for the study. The study was limited by the small sample size. Five themes arose from the study. There is a gap here in regard to cost of healthcare, mental health stigma and language and culture barriers, which were the themes that emerged concerning barriers affecting the utilization of mental health services. The researchers indicated the need for future studies to include a larger sample size to enable generalization of the findings.
D. Volkert, J., Andreas, S., Härter, M., Dehoust, M. C., Sehner, S., Suling, A., . . . Schulz, H. (2018). The aim of this study was to evaluate various aspects of the utilization of mental health services among the elderly. The study had 3,142 participants aged between 65-84 years. Logic regression approach was used to analyze predisposing, enabling, and need factors among the participants. Similarly, the study found that there is ...
10 STRATEGIC POINTS
2
10 STRATEGIC POINTS
2
Factors that Influence Utilization of Public Mental Health Services
RSD-851: Residency: Dissertation
Grand Canyon University
October 5, 2020
10 Strategic Points
My Degree: Ph.D.
Program Emphasis: Industrial Organizational Psychology
Ten Strategic Points
Comments or Feedback
Broad Topic Area
Factors that Influence Utilization of Public Mental Health Services
Lit Review
(Theoretical Framework (Theory)
Gaps
Themes
All Citations
Gaps
A. Basu, Rehkopf, Siddiqi, Glymour, & Kawachi (2016). According to the authors, there is a gap here in the changes being experienced in social policies in recent years. It has created a gap among women with low income in South Texas. Accordingly, the authors used the determination of the differences in income to understand the relationships between health outcomes and welfare reforms as it impacts the less privileged women in comparison to the most affected women.
B. Ly, A. (2019). This study focused on the factors that influence the utilization of mental health among Vietnamese Americans and the barriers to seeking help in Texas. The study had 12 participants including providers and community leaders who were familiar with the target population. The findings of the study indicated that there is a gap here in cultural acceptance of mental health treatment. Hence the need to culturally specify mental health intervention to improve mental health utilization in the community. However, the study was limited by the small sample size; therefore, the findings cannot be generalized. Further studies should include more cultural groups to validate the findings of this research.
C. Kwan, P. P., Soniega-Sherwood, J., Esmundo, S., Watts, J., Pike, J., Sabado-Liwag, M., & Palmer, P. H. (2020). The authors of this study aimed to evaluate the facilitators and barriers to mental health utilization among Pacific Islanders. Semi structure interviews were used to collect information from 12 pacific islanders. Trained community leaders recruited eligible candidates for the study. The study was limited by the small sample size. Five themes arose from the study. There is a gap here in regard to cost of healthcare, mental health stigma and language and culture barriers, which were the themes that emerged concerning barriers affecting the utilization of mental health services. The researchers indicated the need for future studies to include a larger sample size to enable generalization of the findings.
D. Volkert, J., Andreas, S., Härter, M., Dehoust, M. C., Sehner, S., Suling, A., . . . Schulz, H. (2018). The aim of this study was to evaluate various aspects of the utilization of mental health services among the elderly. The study had 3,142 participants aged between 65-84 years. Logic regression approach was used to analyze predisposing, enabling, and need factors among the participants. Similarly, the study found that there is ...
#SMILEcon Tampa Using Twitter & Text For Community Policing In Kenya Scott Mills
9th SMILE Conference Tampa, Florida May 29, 2014
Keynote Francis Kariuki, Chief of Police, Lanet Umoja, Kenya
Description:
A while back I was using texting message to inform, reach out and stayed connected with the people in my constituency even though texting messaging was serving the purpose I was looking for a more advanced technology platform that would help me connect with people in my constituency in a broader way. Twitter Policing involves using social media technology to reduce crime, crime prevention tips, community crime surveillance which involves neighborhood watch and crime-reporting activities, altering the community of crime or danger, incidents reporting involving loss of life, property, animals, search and rescue of lost children and elderly, disasters reporting (fire), prevention and fighting illicit brews and local drug peddling , sharing community empowerment and capacity building opportunities and upward mobilization of the community. Twitter Policing involves using social media technology to reduce crime , crime prevention tips, community crime surveillance which involves neighborhood watch and crime-reporting activities, alerting the community of crime or danger, incidents reporting involving loss of life, property, animals, search and rescue of lost children and elderly, disasters reporting (fire), prevention and fighting illicit brews and local drug peddling , sharing community empowerment and capacity building opportunities and upward mobilization of the community.
Lawyer Eric Roher @ERoher on Emergency & Disaster Planning In SchoolsScott Mills
Lawyer Eric Roher, Borden Ladner Gervais "Emergency & Disaster Planning In Schools" at Canadian Safe Schools Network Conference Tuesday February 25, 2014
Social Media For Investigations By Detective Jeff Bangild Toronto Police #Boo...Scott Mills
Boost For Kids sponsored "Social Media For Investigations" education protocol training at Toronto Police College. Presentation slides of Detective Jeff Bangild
Anti-intimidation: Atelier du 14 mai 2013 aux parents Ecole Sainte-Marguerite...Scott Mills
Interventions et preventions - presentation des enseignants et les etudiants avec Scott Mills a Markham, Ontario, Canada 14mai2013. Les videos et plus d'informations> http://SuccessAndSafety.com
Crowdsourcing The Investigation Technology & Digital Evidence Symposium Osgoo...Scott Mills
2:45pm Dec1/2012 From Osgoode Hall of York University, Toronto
Social Networking Media: Crowd Sourcing the Investigation
Cst. Scott Mills, Corporate Communications, Social Media Officer, Toronto Police Service
Steven Johnston, Crown Prosecutor, Special Prosecutions Branch, Alberta Justice
• Social networking as part of the electronic footprint of a criminal case
• Discovery of evidence
• Understanding the digital profile of your witness
• Using essential "old school" investigative techniques
LAWWORKS 2012 Social Media For Success And Safety In SchoolsScott Mills
Presentation November 2, 2012 at LAWWORKS 2012 Conference at University of Toronto OISE | Ontario Institute For Studies in Education by Lawyer Melanie Warner and Police OfficerConstable Scott Mills
Social Media For Success & Safety CSIWorld.org 33rd Annual Training Conferenc...Scott Mills
Constable Scott Mills Toronto Police Service Corporate Communications Social Media Officer & Crime Stoppers International Social Media Adviser presentation slides from 33rd Annual Crime Stoppers International Training Conference, Las Vegas, Nevada October 2, 2012 For more info visit http://SuccessAndSafety.com or contact Scott by e-mail scotmills@gmail.com or SocialMedia@CSIworld.org or Scott.Mills@TorontoPolice.on.ca
Social Media & Homicide Investigations | Colonel Henry F. Williams Homicide S...Scott Mills
http://www.troopers.ny.gov/Criminal_Investigation/Colonel_Henry_F._Williams_Homicide_Seminar/
The 24th Annual Colonel Henry F. Williams Homicide Seminar
Hosted by the New York State Police - September 17 - 22, 2011
Attendees are selected by their agencies and represent that portion of theinternational and national law enforcement community having the investigation of homicides as their primary responsibility and focus.
This 5-day seminar covers such critical areas of investigation as forensic pathology, dentistry, anthropology and video enhancement; crime scene reconstruction, cell phone technology, terrorism, and computer crimes.
Some of the Key cases that will be discussed are:
BTK Case (Witchita, Kansas)
Craigslist Killer (Boston, MA)
Among the conference faculty are Dr. Michael M. Baden presenting Forensic Pathology, Dr. Thomas D. Holland addressing Forensic Anthropology, Dr. Lowell J. Levine on Forensic Odontology, and Dr. Henry C. Lee discussing High Profile Cases.
For attendees to obtain more information on the seminar, see the 2-page printable brochure on The 24th Annual Colonel Henry F. Williams Homicide Seminar. For Vendor opportunities please click Vendor Prospectus on link:
http://www.troopers.ny.gov/Criminal_Investigation/Colonel_Henry_F._Williams_Homicide_Seminar/
Social Media Canvass For Crime Prevention SMILE Conference Vancouver by Scott...Scott Mills
The police can broaden their reach from one person/one door to many by thinking to patrol/canvass the virtual world simultaneously when walking the beat and/or conducting a door to door canvass in search of a suspect. By doing check
Social Media And The Law In Canada by Lawyer Eric Roher Scott Mills
CSSN is pleased to announce another upcoming professional development opportunity!
This informative one-day conference on Friday, November 25th, 2011 will examine current and emerging legal issues and balancing learning outcomes with today’s reality.
Presenters Include:
Social Media and The Law
Presented by: Eric Roher, Borden Ladner Gervais LLP
Social media has become the centrepiece of student social life. Parents, educators and advocates have grown increasingly concerned about the role of cell phones, text messages, blogs, wikis, websites and social networks in the lives of young adults.
This session will address:
• What is the role and responsibility of Ontario schools and school leaders in responding to off-school conduct?
• What policies and procedures should be put in place?
• In an incident involving social media, at what stage should the school get involved?
• When and how should school administrators undertake an investigation?
• What steps can be taken to teach students and school staff how to manage their electronic reputations?
Social Media For Success And Safety By Scott MillsScott Mills
Social Media For Success And Safety | Relationships And Technology | The need for a pardigm shift from legal liability model to policy driving relationships + technology approach to social media with purpose and proces
Human Trafficking @CanStopCrime It's Happening Here Don't Close Your Eyes Scott Mills
Canadian Crime Stoppers Association presentation on Human Trafficking "It's Happening Here, Don't Close Your Eyes" | For the French version, as well as a version of this presentation to music on a DVD please contact Ralph Page, President of Canadian Crime Stoppers Association | rpage@kmts.ca
@UNDOC Human Trafficking-Crime Stoppers International 2011Scott Mills
@UNDOC Steve Thurlow (Organized Crime - Illicit Trafficking Branch, Vienna) presentation to 2011 Crime Stoppers International Training Conference in Montego Bay, Jamaica October 26, 2011 "Trafficking In Persons & Smuggling of Migrants
How Viable Is Crime Stoppers? by K. Scott Abrams Crime Stoppers International...Scott Mills
Crime Stoppers USA K. Scott Abrams presentation to delegates at the 2011 Crime Stoppers International Training Conference in Montego Bay, Jamaica October 26, 2011
Human Trafficking Today's Slavery Hidden In Plain Sight Scott Mills
Nick Kinsella, independent presentation on how to stop human trafficking to delegates of the 2011 Crime Stoppers International Training Conference in Montego Bay, Jamaica October 26, 2011
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Case Studies & Literature Review * Real Time Crisis Centre Hub #RTCH
1. Running Head: SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 1
Social Media and Mental Health Intervention: A Collection of Case Studies
Emma Batten, B.A. (Hons)
In consultation with Constable Scott Mills and Anne Marie Batten RN
Success and Safety Relationships and Technology Centers (SSRTC)
April 19, 2013
2. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 2
Literature Review
Barriers to Treatment
In recent years, the Canadian mental health system’s effectiveness has been called into question.
Numerous studies have identified treatment barriers. Such barriers unintentionally deny a patient from
accessing treatment. The Mental Health Commission of Canada has stated that, “Only one in three people
who experience a mental health problem or illness- and as few as one in four children or youth- report
that they have sought and received services and treatment” (Mental Health Commission of Canada, 2012,
p. 12). This is atypical of other health conditions and suggests an inadequacy in current mental health
services.
A Canadian study conducted in 2006 by Wang provides some useful statistics. Of the 4094
participants in this study, 21.6% reported that they required assistance for mental health or substance
abuse issues and did not receive it (Wang, 2006). These participants were also asked to provide reasons
for their lack of treatment. Of this 21.6%, 794 participants reported various treatment barriers (Wang,
2006). However, the treatment barriers commonly reported were related to acceptability rather than
accessibility (Wang, 2006). In other words, individuals chose to avoid treatment because of perceived
social stigma.
With regards to treatment barriers, there are two distinct categories. These categories are referred
to as acceptability barriers and accessibility barriers. Acceptability barriers refer to issues of stigma
and social acceptance. On the other hand, accessibility barriers refer to the availability and accessible
nature of services. In the case of Wang’s study, participants reported issues of social acceptance as their
perceived treatment barriers. Thus, availability of mental health services was not perceived as an issue.
The Mental Health Commission of Canada has supported this idea. According to their report,
stigma and the fear of being labeled prevent many individuals from seeking mental health services
(Mental Health Commission of Canada, 2012). In addition, some people are unaware that they have a
mental health problem, which can result from either a lack of knowledge or the symptoms of the mental
3. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 3
disorder itself (Mental Health Commission of Canada, 2012). Interestingly, other Canadian studies have
identified lack of knowledge as a barrier to treatment.
A Canadian study in 2007 found that low-income individuals who had not completed high school
were the most likely group to report acceptability barriers to mental health care (Steele, Dewa, & Lee,
2007). With regards to treatment barriers, low education levels are strongly correlated with perceptions of
stigma. This is consistent with the idea that a lack of knowledge, or education, can serve as a treatment
barrier. An individual may be unaware that they require treatment.
In a study based on Ontario’s health care system, patients reported financial barriers to treatment
(Sareen, et al., 2007). This is consistent with another Canadian study conducted in 2006 (Steele, Glazier,
& Lin, 2006). High-income respondents are more likely to receive mental health services (Steele, Glazier,
& Lin, 2006). Since Canada’s health care system is universally funded, it is possible that individuals of
lower socioeconomic status are not receiving treatment due to a lack of education. This supports the
notion that education and mental health treatment are linked. Within Canada, there is a need for increased
outreach to low-income individuals (Sareen, et al., 2007).
This presents an interesting challenge for Canada’s mental health system. The prevailing issue is
not availability of resources. Rather, there appears to be a fundamental disconnect between patients and
available services. To date, there are a significant percentage of mentally afflicted patients who are not
receiving treatment. This has serious implications, since an untreated mental illness affects an individual’s
quality of life. Also, on a macro level, untreated mental illness can have a negative effect on the health
and productivity of a community (Sareen, et al., 2007).
Social Media Use
Before discussing the relationship between social media and mental health services, it is
important to note the growing use of social media in general. In the last decade, social media has become
increasingly popular. According to Ipsos’ most recent report, more than one-half (62%) of all Canadians
have visited or browsed a social networking site (Ipsos Reid, 2012). This is higher than ever before. This
4. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 4
increase in social networking may be due to an increase in mobile internet access.
Currently, 86% of Canadians have access to the Internet (Ipsos Reid, 2012). There has not been
an increase in Internet access over the past few years (Ipsos Reid, 2012). However, 37% of Canadians
now have mobile Internet access (Ipsos Reid, 2012). This is a dramatic increase from Ipsos’ 2001
statistics, where only 5% of participants possessed mobile Internet access (Ipsos Reid, 2012). Overall,
the increase in availability of mobile internet access may be responsible for the increase in social network
use.
Of the Canadians who have visited a social networking site, approximately half report visiting a
site on a daily basis (Ipsos Reid, 2012). This is an increase compared to recent years, and suggests that
participant’s reliance on social networking has increased. In fact, 41% of Canadians felt that they
communicated with people online more than offline (Ipsos Reid, 2012). Thus, it would appear that social
media has become a tool for individuals to communicate and relationship-build.
According to Ipsos, the most popular social networking sites appear to be Facebook, Twitter,
Linked-In (Ipsos Reid, 2012). With regards to Twitter, research has shown that individuals are using the
site to share information and meet people (Johnson & Yang, 2009). A study conducted by Chen in 2011
seems to expand on this notion. Chen found that, through Twitter, individuals can gratify the basic human
need to connect with other people (Chen, 2011). Twitter appears to be a medium that people actively seek
out in order to connect with others (Chen, 2011). By facilitating interpersonal communication, social
networking sites can improve an individual’s psychological well-being.
There is evidence to support the idea that social networking can have psychological benefits.
Using social media, individuals can express their feelings and share ideas. Social networking can also be
used to relationship-build and connect with other individuals or groups. Communication plays a vital role
in integrating people into their communities (Kontos, Emmons, Puleo, & Viswanath, 2010). Such
integration can be achieved by helping to build support, maintain ties, and promote trust (Ackerson &
5. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 5
Viswanath, 2009). Through social networking sites, individuals can reach out and establish meaningful
social connections.
Medical Uses for Social Media
Because social media is used for relationship-building and information-sharing, many health
programs have begun to connect with individuals through social networking sites. Social networking
offers the potential for mass collaboration, which is useful from a health standpoint. Studies have shown
that there is an absence of inequalities with regards to social network use.
With regards to Internet access, there are significant disparities among racial, ethnic and social
groups. Generally speaking, there are sociodemographic inequalities when it comes to Internet access.
However, it has been shown that, once Internet access is gained, there is consistent use of social
networking sites regardless of any sociodemographic characteristics (Kontos, Emmons, Puleo, &
Viswanath, 2010). Thus, there is an absence of inequalities with regards to social networking. This
suggests that social networking sites might be an effective tool for sharing health information. For
example, there has been success with sharing public health interventions on social media sites (Kontos,
Emmons, Puleo, & Viswanath, 2010). Through social media, health care services can communicate with
many different groups of people.
However, many workplaces do not allow their employees to engage in social media. There has
been research to demonstrate that social media can enhance a workplace’s performance, specifically
within the health care field. A good example of this is the Mayo Clinic in the United States. The Mayo
clinic has embraced social media and has become very popular online. The Mayo Clinic has the most
popular medical provider YouTube channel and nearly 200 000 Twitter followers (Cleary, 2011). The
Mayo Clinic has been able to use social networking to share health information and spread awareness.
In the past decade, there has been an increase in online health information. Recently, this digital
health information has become more mobile (Della, Eroglu, Bernhardt, Edgerton, & Nall, 2008). A good
example of this is the Apple Store, also referred to as iTunes, which sells digital media online. iTunes
6. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 6
provides free podcast sessions from numerous health information sources (Della, Eroglu, Bernhardt,
Edgerton, & Nall, 2008). This allows individuals to download health information right to their mobile
devices. Many large health institutions are also offering podcasts and RSS feeds directly from their
respective websites (Della, Eroglu, Bernhardt, Edgerton, & Nall, 2008). There has been a dramatic
change in the way that individuals receive and share health information. As a society, reliance on digital
information is rapidly increasing. Many medical institutions have responded by offering online health
care information.
Social Media and Mental Health
Within the mental health field, it is believed that social media use can make a significant
difference. As discussed previously, there are significant treatment barriers within the mental health
system. Many individuals do not receive treatment for their symptoms due to acceptability barriers.
However, social media allows for individuals to interact with mental health supports in a comfortable
environment. As previously stated, 41% of Canadians currently communicate with individuals online
more frequently than offline (Ipsos Reid, 2012). For individuals who prefer online communication, social
media could serve as an effective tool to provide mental health counseling. Also, the portability of social
media allows for rapid, unencumbered communication.
To date, there is not a lot of literature examining the effectiveness of mental health case
management through social media. However, a Canadian study in 2012 has demonstrated that there is a
desire for online mental health counseling services (Bender, et al., 2012). This study involved testicular
cancer survivors, who were recruited through the Princess Margaret Hospital. Of the participants who
used social media, more than half (60%) expressed a desire to engage in online supports (Bender, et al.,
2012). Furthermore, 26% of the social media using participants admitted to using online communities for
support related to testicular cancer (Bender, et al., 2012). Thus, individuals were using the Internet to
supplement their treatment process. By reaching out through social networking, testicular cancer
survivors were able to satisfy psychosocial needs.
7. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 7
Social media can also serve as an effective tool to communicate public mental health information.
For example, in post-911 New York, mental health services were provided to deal with disaster-related
distress. There was an aggressive media campaign promoting the availability of free counseling, public
education, and referral services (Frank, et al., 2006). By advertising through electronic media, mental
health services were able to overcome the barriers of stigma and lack of information (Frank, et al., 2006)
. It was found that electronic media may be effective in encouraging help-seeking behaviour (Frank, et al.,
2006). When incorporating electronic media into public mental health campaigns, individuals were more
apt to seek treatment.
Success has also been documented among suicide prevention centers in the United States
(Estrine, Hettenbach, Arthur, & Messina, 2011). Within the United States, a few suicide prevention
centers are providing crisis services online (Estrine, Hettenbach, Arthur, & Messina, 2011). Online
services have been provided through the use of chat room communication. There has been a great deal of
criticism regarding effectiveness, but these centers have been very successful. These online crisis centers
have reported that individuals who reach out are able to openly express themselves in online venues
(Estrine, Hettenbach, Arthur, & Messina, 2011). This is likely a result of the online dis-inhibition effect,
which refers to the tendency of people to open up more and say more about themselves online than in
telephone or face to face interactions (Estrine, Hettenbach, Arthur, & Messina, 2011). The success of
online crisis intervention demonstrates the importance of online mental health services. If mental health
services were able to interact with individuals through social media, this would increase the availability
and mobility of mental health support.
Conclusion
In conclusion, our current mental health system presents clear treatment barriers. This literature
review discussed the growing use of social media, especially within the healthcare field. Overall, social
media can be used to help overcome treatment barriers. Diminishing treatment barriers can positively
affect an individual and how they relate to their community. Within the mental health field, social media
8. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 8
use can make a significant difference for patients. The following case studies demonstrate effective
mental health case management and intervention through social media. The names of the studied
individuals have been changed to maintain confidentiality.
Case Study 1: Joe
History
Joe is a homeless male, approximately 50 years old. He is schizophrenic and exhibits symptoms
of severe paranoia. He also presents with persecutory delusions. Consequently, Joe exhibits very reclusive
behaviour and is mistrustful of others. This makes it very difficult to establish a clinical relationship. Joe
does not take any prescribed medication. Rather, he attempts to self-medicate with the use of marijuana.
However, the use of marijuana seems to intensify his delusions. In rare circumstances, he exhibits a
potential for violence.
Interventions
He presented himself to Toronto Police Headquarters on June 26, 2010. Upon his arrival, Joe
exhibited aggressive behaviour. More specifically, he was yelling loudly and threatening police officers.
Due to the G-20 summit taking place in Toronto at this time, Joe’s outburst was occurring in the midst of
a heavy police presence. In order to prevent further conflict, Cst. Scott Mills calmly approached Joe and
offered him something to eat. Through this, Mills was able to quietly remove him from the situation.
After this event, Mills continued to meet regularly with Joe and a trusting relationship was
formed. From this point, Mills contacted his colleague Anne Marie Batten. Batten was a crisis outreach
nurse who was able to provide Joe with additional support. In order to establish a clinical relationship, it
was important for Batten to meet with Joe independently. However, Mills and Batten case managed Joe
collaboratively.
9. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 9
Collaborative case management was achieved through the use of social media. For the most part,
communication regarding Joe occurred through the use of Twitter. In order to communicate more
effectively, the hashtag #Homeless Joe was created. This alias was selected by Joe himself.
From following the hastag #HomelessJoe, Joe was provided with a lot of unanticipated
community support. Many individuals on twitter began following #HomelessJoe. #HomelessJoe was
followed by journalists, police officers, and many other caring community members. As a result,
#HomelessJoe could be used for both communication and intervention purposes.
For instance, in spring 2012, both Mills and Batten were unable to locate Joe. In response
to Batten’s concerns, she tweeted that she was unable to locate #HomelessJoe. As a result, several
members of the public began to search for Joe. Through social networking, Joe was eventually located
by a concerned community member. Once Joe was located, it was clear that he required hospitalization.
Thus, he was admitted to a Toronto treatment facility. For this admission, he was both accompanied and
supported by Batten.
Results
Due to Joe’s paranoid and persecutory symptoms, he would be labeled “difficult to serve” within
the traditional health care system. However, Batten and Mills were able to establish a clinical relationship
with Joe. This relationship was achieved by establishing a level of trust. Such a level of trust is difficult to
establish with a client of this nature. Through the use of Twitter, Joe received a level of support that is
unattainable within our traditional healthcare system.
As a result of his relationship with Mills and Batten, Joe became more receptive and trusting
within the community. Joe was able to engage with various community supports. For example, Joe was
able to secure both housing and disability insurance. Prior to the use of #HomelessJoe, this outcome
would not have been established.
Benefit of Social Media Engagement
10. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 10
Social media was used to increase awareness, maintain community safety, and to enhance Joe’s
quality of life. With regards to awareness, #HomelessJoe was the subject of news articles highlighting
gaps in the current mental health system. #HomelessJoe encouraged discussion regarding unconventional
approaches to mental health management. Through Twitter, Batten and Mills continue to advocate for
changes in the mental health system.
Also, in Joe’s case, the use of social media had a direct impact upon community safety. Through
the use of #HomelessJoe, Batten and Mills were able to maintain direct contact with Joe. This allowed
for a level of monitoring and intervention that cannot be provided by our conventional health system.
Through social media contact, Joe’s potential for violence was reduced. Through #HomelessJoe, Joe’s
behaviour was monitored. If needed, hostility diffusion and crisis support was administered. Batten and
Mills were able to use a proactive and preventative approach, which counteracted Joe’s violent outbursts.
Through the use of Twitter, Batten and Mills were able to engage with Joe and earn his trust.
Ultimately, this led to an increase in Joe’s quality of life. Through frequent contact and support, Joe was
connected to appropriate resources and housing was obtained. Overall, there is a direct link between
housing and health. Once Joe’s housing was secured, his health showed overall improvement. He
demonstrated improvement in the following areas: nutrition, personal hygiene, and sleeping patterns.
However, it is important to note that Joe remained un-medicated. Since Joe refused medication, he still
required monitoring and support. Currently, Batten and Mills continue to monitor Joe.
Case Study 2: Aaron
History
Aaron is male, approximately 20 years old. He has been diagnosed with bipolar disorder,
depression, and social anxiety. Aaron is prone to suicidal ideation. He lives independently in his own
apartment. An Assertive Community Treatment Team (ACTT) meets with Aaron and provides support.
On occasion, Aaron has required support from the Mobile Crisis Intervention Team (MCIT). MCIT is a
11. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 11
team comprised of both a police officer and a nurse.
Interventions
In February 2013, Cst. Scott Mills was contacted by a person who has required online support in
the past. This individual was concerned for Aaron’s safety. Aaron had been posting suicidal thoughts on
his Facebook account. This prompted the concerned third party to seek assistance on Aaron’s behalf. In
order to provide Aaron with support, Mills contacted his colleague Anne Marie Batten.
Anne Marie Batten reached out to Aaron on Facebook. She sent him a friend request and he
promptly accepted. She then initiated communication via private messaging. Batten was able to engage
Aaron in conversation, establish trust, and complete a risk assessment. After lengthy communication, it
was determined that Aaron was not an immediate safety risk. Overall, Batten was able to diffuse and de-
escalate Aaron through Facebook messaging.
Results
Aaron was co-operative and appreciative of Batten’s support. He did not require hospital
admission or police intervention. Currently, he maintains Facebook contact with Anne Marie Batten. In
addition, his community team provides ongoing support.
Benefit of Social Media Engagement
Through the use of social media, Aaron was able to receive support in a timely manner. Once
Aaron began posting suicidal thoughts on Facebook, he received assistance quickly. By responding to his
Facebook posts, Aaron’s safety was ensured. Batten and Mills were able to prevent Aaron’s symptoms
from worsening. Due to social media interventions, a police response was not required. In addition,
transfer to hospital was not required. Aaron was able to receive the necessary support before his condition
worsened, which prevented a negative outcome.
Case Study 3: Nancy
History
12. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 12
Nancy is a female in her late-twenties. She has a history of anxiety, depression, and self-harm.
Nancy experiences frequent episodes of anxiety and difficulty coping. She lives in supportive housing.
However, her housing support is not sufficient. Since her needs are not met, she often seeks support
through social media. Nancy frequently tweets police officers. Using twitter, she often threatens self-
harm, which results in a police response.
Interventions
Due to the nature of her tweets, Cst. Scott Mills became involved with Nancy. Mills engaged
with Nancy through social media. Through the use of Twitter, Mills was able to earn Nancy’s trust.
Through online support, Mills encouraged Nancy to volunteer at community policing events.
Volunteering at events became a source of empowerment for Nancy.
Results
Once Mills established trust with Nancy, she was able to positively engage with other police
officers. She was also able to positively engage with Anne Marie Batten. Overall, Nancy’s quality of life
has significantly improved. She is less depressed and more trusting of others. Nancy is more confident
and shows an increased sense of self. When interacting with others, Nancy is much more comfortable in
social situations. As a result, she is engaging in less self-harm. To date, Nancy continues to be monitored
through social media.
Benefit of Social Media Engagement
Nancy has expressed that social media has enhanced her quality of life. When Nancy is
struggling, she is able to reach out through social media. Through Twitter, she receives assistance in a
timely manner. Overall, the use of social media provides Nancy with support and comfort. As mentioned
previously, Nancy is engaging in less self-harm. Since Batten and Mills have provided social media
support, Nancy has not required any hospital visits.
Case Study 4: Julie
13. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 13
History
Julie is a female in her mid-twenties. She has been diagnosed with autism. In addition, she
displays symptoms of borderline personality disorder. Julie is very demanding and attention-seeking. She
has court-ordered case management support. In May 2011, Julie was communicating ideas about suicide
through Twitter. It was believed that Julie was a risk to herself.
Interventions
In response to her suicide ideation, Mills initially established communication through Twitter.
Once contact was established, communication extended to Facebook and Twitter. He was able to create a
trusting relationship. Although Mills maintained contact with Julie through social media, her behaviour
continued to escalate. Julie began sending hostile messages to various police officers. Her behaviour was
very disruptive.
In March 2012, Julie’s tweets required further intervention. Julie was tweeting slanderous
information about various police officers. It is believed that this was a ploy for attention. In response to
her behaviour, Mills consulted Anne Marie Batten. Anne Marie began to engage with Julie via social
media, providing online support. Julie has a heightened aggression response and frequently lashes out.
Because of this, Batten had to apply various diffusion techniques. Overall, Julie’s behaviour involved
frequent monitoring and diffusion.
It is relevant to note that while Julie was communicating with Batten and Mills, she continued to
reach out to other community members through Twitter. Julie continued to communicate her suicide
ideation and occasionally threatened self-harm. Through this, Julie had effectively created an extensive
community of online support. As a result, Julie’s online behaviour was difficult to manage.
Through communication with Julie, Batten and Mills were able to obtain consent to speak with
Julie’s case manager. Julie’s case manager informed Batten that Julie had not been attending
appointments or programs. Julie had told her case manager that she was receiving mental health support
in another city. However, it was discovered that this was false. In reality, Julie had been relying on her
14. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 14
social media contacts to provide mental health support. This was problematic because Julie had been
court-ordered to receive mental health treatment.
Batten, Mills, and Julie’s case manager continued to communicate. In order to effectively treat
Julie, Julie’s contact with her online community needed to be diminished. Through collaboration with
Julie’s case manager, some of Julie’s Twitter and Facebook contacts were messaged. Whilst maintaining
confidentiality, they asked some of Julie’s contacts to lessen their communication with her. Julie was
instructed to resume her court-mandated mental health treatment.
Results
To date, Julie continues to see her case manager. In order to ensure that Julie receives proper
treatment, her social media use is restricted.
Benefit of Social Media Engagement
Julie’s case has identified a specific gap in mental health case management. Use of social media
is often overlooked during treatment. To date, patient’s social media activities are not monitored by their
mental health workers. In Julie’s case, her mental health worker recognized the importance of online
support. Currently, Julie’s mental health case manager is advocating for the use of social media within
social service agencies. Many agencies discourage social media use, often blocking popular sites. This
hinders relationship-building and communication. It is also a barrier to treatment.
Case Study 5: Susan
History
Susan is a female in her thirties. She has been diagnosed with PTSD and depression. She
frequently expresses suicide ideation. In addition, she struggles with substance abuse. More specifically,
she struggles with her use of alcohol and marijuana. She has been prescribed anti-depressants. Susan uses
15. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 15
her medication sporadically, which makes her substance abuse very problematic. When mixing alcohol
and anti-depressants, she often experiences adverse effects. Because of her suicidality, she has required
police escorts into mental health facilities. As a result, she’s very hostile towards police officers and often
lashes out towards them. Due to her heightened aggression response, she receives court-mandated mental
health support. Susan lives independently and works full-time.
Susan often communicates her suicidal thoughts via Twitter. On several occasions, she has
tweeted at the Toronto Police’s corporate Twitter account. These tweets expressed suicide ideation and
Susan was considered a safety risk. On three occasions, the Toronto Police Communications Department
contacted Twitter and had Twitter trace her IP address. This is a very labour intensive process. However,
such labour was necessary because Susan’s behaviour was considered hazardous. In all three cases, Susan
was found and effectively de-escalated. However, since Susan required substantial police resources, Cst.
Scott Mills collaborated with the Communications Department to provide assistance.
Interventions
Cst. Scott Mills established contact with Susan using Twitter. Mills engaged with Susan and
was able to build a relationship with her through social media. Mills encouraged Susan to volunteer
at community policing events. Often, community policing events have Twitter and Facebook pages.
Through a community policing event’s Twitter page, Mills referred Susan to Anne Marie Batten. Batten
communicated with Susan via social media and established a trusting relationship. While communicating,
Susan expressed anxiety regarding an upcoming court appearance. Because Susan was anxious, Batten
provided online court support through direct messaging.
Batten has been able to intervene with Susan on a regular basis. Due to Susan’s heightened
aggression response, she has required frequent diffusion. Batten has employed various diffusion
techniques through Twitter. During one episode where there was an acute safety risk, Batten required
police assistance. Police intervention was required to ensure Susan’s safety. In this case, Batten remained
16. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 16
online with Susan while police transported her back to her apartment. Since Susan had been effectively
de-escalated, medical intervention was not required.
To date, Batten maintains contact with Susan through social media. Batten and Susan
communicate on a daily basis. Through Twitter, Batten has been able to provide Susan with support
through her court ordered treatment.
Results
As mentioned previously, Anne Marie Batten was able to provide court support through social
media. In order to receive support, Susan used a smartphone to communicate with Batten. While Susan
was attending her court hearing, she was able to communicate with Batten through social media. Batten
was able to diffuse Susan through Twitter, which prevented Susan from lashing out. Batten was able to
effectively manage Susan’s anxiety and hostility through online court support. This allowed Susan to
behave in a calm and controlled manner.
Susan receives court-mandated mental health treatment. In order to ensure Susan’s mental health
treatment is not compromised, Batten maintains superficial contact with Susan. Through Twitter, Batten
helps Susan to manage her emotional outbursts. Overall, Susan lacks social supports. By providing Susan
with online support, Batten and Mills have been able to enhance her quality of life.
Susan has expressed that she feels more supported. She also demonstrates more control over
her emotions. Since Batten and Mills have intervened, Susan has experienced less depressive episodes
and rarely lashes out. It is also important to note that, after Batten and Mills intervened, Susan began
using her medication regularly. She regularly uses medication because of her court ordered treatment.
In addition, Susan now communicates with a nurse regularly. Although Susan consults with a nurse, she
still maintains regular contact with Batten and Mills. By providing online support, Batten and Mills have
supplemented Susan’s treatment.
Benefit of Social Media Engagement
17. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 17
Generally speaking, Susan requires rapid intervention because of chronic crisis. Because of
her chronic crisis, Susan’s PTSD symptoms rapidly surface. Mills and Batten have been able meet
Susan’s needs through social media. Using Twitter, Mills and Batten can engage in short but rapid
communication. In addition, Susan has a very busy schedule and attends multiple appointments. Because
she has access to mobile internet, she is able to communicate with Mills and Batten through social media.
By using mobile internet, Susan can manage around her busy schedule.
Case Study 6: Laura
History
Laura is a female in her mid-20s. As a child, Laura was diagnosed with ADD and exhibited
behavioural problems in school. She also suffers from panic attacks and depression. Behaviourally, Laura
exhibits impulse control issues and a lack of control over her emotions. Laura is very sensitive to power
dynamics and will shut down or lash out if she feels that she is not in control. She lives independently and
is attending a post-secondary institution. Outside of this post-secondary institution, Laura has no
community supports. Laura also has a lack of familial support; she has no contact with her immediate
family members.
She has a heightened aggression response and frequently lashes out at police officers. In addition,
she threatens self-harm. Laura has a history of having police involvement for her behavioural problems.
On several occasions, Laura has made slanderous statements on the Toronto Police Service’s Facebook
page about specific police officers. More specifically, she has accused certain officers of encouraging her
suicide ideations. In response to Laura’s statements, the Issues Manager of the Toronto Police Department
contacted Batten. Batten was asked to engage with Laura and to provide assistance.
Interventions
Batten sent Laura a friend request on Facebook. In addition, Batten sent Laura a private message
on Facebook and introduced herself. Initially, Laura was very irate and thought that Batten was a police
18. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 18
officer. Through private messaging, Batten explained that she is a third party that helps the police with
individuals who are struggling and need support. Once Batten explained that she was a civilian, and not
an employee of the Toronto police, Laura became less hostile.
Batten was able to engage with Laura through private Facebook chatting. When chatting with
Batten, Laura openly discussed her past and her lack of social supports. Laura expressed a desire for
friendship and meaningful social connections. Overall, she expressed a need to be understood and
supported. Through Facebook chat, Batten was able to fulfill Laura’s need for social connection and
establish trust.
Results
Batten used Solution Focused Therapy techniques to connect with Laura. Rather than focusing
on the problems that required an individual to seek help, Solution Focused Therapy helps an individual
select outcomes and goals that they want to achieve. When Laura focuses on her past, she lashes out. By
encouraging Laura to focus her energy in a positive and constructive way, Batten was able to help Laura
regain control of her emotions.
Since Batten has intervened, Laura has been able to create a busy schedule for herself. Laura has
centered her efforts towards school work and other positive aspects of her life. Since Batten’s
involvement, Laura has not made any slanderous posts on the Toronto Police Service’s Facebook page.
Batten maintains contact with Laura, providing reassurance and empowerment. Batten also maintains
contact with the Toronto Police Issues Manager, informing them of Laura’s progress, status, and
behaviour.
Benefit of Social Media Engagement
Social media engagement was able to satisfy Laura’s need for meaningful social contacts. When
communicating with social media, there is no formality and no clinical environment. As a result, Laura
was more comfortable engaging with Batten. Batten was able to provide a non-threatening environment,
free of power dynamics and inequalities. As mentioned previously, Laura will lash out or shut down if
19. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 19
she is not in control. Because she is so sensitive to power dynamics, social media is an ideal form of
communication. Also, Laura was able to contact Batten on her own terms. If Laura wanted to
communicate, she had the power to send a message and receive a response.
Case Study 7: John
History
John is male and approximately 35 years old. He exhibits symptoms of anxiety and depression.
He lives independently and works full-time. Outside of work, John has no community supports. In
2012, John was arrested by the Toronto Police and charged with a minor offense. He had a very
negative experience with a Toronto Police officer. John was subjected to verbal abuse, characterized by
homophobic and derogatory comments. John was very upset by these remarks and turned to social media
for support. John began lashing out on Twitter. He was posting offensive and derogatory remarks about
the Toronto Police Service.
Interventions
Through the Toronto Police Twitter page, Cst. Scott Mills became aware of John’s comments.
Mills contacted John on Twitter and began to engage with him. Once Mills established contact with
John through the Toronto Police Service account, Mills decided to use his own account to relationship-
build. Thus, Mills began to interact with John using his individual police Twitter account. Mills was able
to build a trusting-relationship with John. Mills encouraged John to attend community policing events,
where John could interact with police officers in a comfortable environment. At a community policing
event, Mills introduced John to Anne Marie Batten. Batten began engaging with John on Twitter. John
maintained social media contact with Mills and Batten, as well as several police officers that attend
community events.
Results
20. SOCIAL MEDIA AND MENTAL HEALTH INTERVENTION 20
John was able to establish meaningful connections through social media. By forming
relationships with Toronto police officers, John was able to positively engage with the Toronto Police
Service. As a result, John became more trusting and stopped posting derogatory statements on Twitter.
Through Mills’ encouragement, John participated in an anti-bullying presentation. This was a source of
empowerment, as John was able to speak openly about his negative experience.
Benefit of Social Media Engagement
Mills was able to establish contact through social media. As a police officer, it would have been
difficult for Mills to interact with him face-to-face. John’s negative experience with the Toronto Police
resulted in significant trust issues. Twitter provided a non-threatening environment, where John could
speak openly about his experience.
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