SlideShare a Scribd company logo
S 09
          S   II
     SE
CA
Slight
Shift
“The Bottleneck is at the
          Top of the Bottle”

“Where are you likely to find people with
  the least diversity of experience, the
 largest investment in the past, and the
greatest reverence for industry dogma?

              At the top!”

      — Gary Hamel/“Strategy or
 Revolution”/Harvard Business Review
Children guessed (but only a
few) and down they forgot as up
they grew….

- e. e. cummings
Words = Worlds
“ I have a dream ”


“ I have a list of
measurable
objectives ”
“ Every organization has to
prepare for the abandonment
of almost everything it does.”

                 Peter Drucker
                 ( 1910 – 2005 )
Tried and True

Tried and So Over
Humongous Society--$50,000


Yup I Give Club--$25,000
                             77%

Society Society--$10,000


The Whatever Club--$249
93% would most likely give next
time asked if they are thanked
quickly and personally, in addition
they would also like a follow up
regarding what their money is
accomplishing…
Satisfaction
Annual Report
Maybe if we just had a better case for support!
Relationships?




Donor
Retention
Best Practices/Benchmarking




  Achieve


If it works, it’s obsolete.”

—Marshall McLuhan

                                    Mediocrity
90%     3 Markets



  10%
             0%
0%
     10%

           90%
“Ninety percent of what
  we call ‘management’
  consists of making it
 difficult for people to
    get things done.”
        – Peter Drucker
Who is this
guy?
$
Relationships by the numbers
Build a
                                                                                           measurement
                                                                                             system




        The Friendship
         Performance                          Design
           System                           tasks and
                                          timelines to                 Identify
                                           meet goals               personnel to
             Create
                                                                     accomplish
             Vision                                                                             # of
                                                                        tasks
                                                                                             contacts
                                                                                            per month


   Build               Develop
Friendship            key goals
Excellence               and                  Need them to
                      objectives             give me stuff in
                                               the next 12                                   How much
                                                                          Develop job
                                                 months                                      stuff have
                                                                          descriptions
                                                                                             they given
                                                                                               to me




                         Get friends to
                                                 I need furniture            Formalize
                         give me stuff
                                                   for my room            review process        How many
                                                  and a vacation                                 friends
                                                                                                have given
                                                                                                 me stuff
Who Asks

car
“Psychologists tell us that the mind is
under a continual bombardment of ideas,
all of which are trying to make an
impression on it. The prospect, therefore,
does not sit around with a blank mind,
calmly waiting for someone or something
to capture his attention without a
struggle.”

  Modern Business, Copyright 1918
ASK   ASK
Heisenberg’s Theory




       =$             =$
“We have a
‘strategic’ plan.
It’s called doing
 things.”— Herb Kelleher
The Plan
“A year from now
   you may wish
     You had
 started today.”
     —Karen Lamb
“Life is not a journey to the
    grave with the intention of
  arriving safely in a pretty and
well-preserved body—but rather
 a skid in broadside, thoroughly
  used up, totally worn out, and
loudly proclaiming, ‘Wow, what
           a ride!’ ” —anon.

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CASE SIIS

  • 1. S 09 S II SE CA
  • 2.
  • 3.
  • 5.
  • 6.
  • 7. “The Bottleneck is at the Top of the Bottle” “Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma? At the top!” — Gary Hamel/“Strategy or Revolution”/Harvard Business Review
  • 8. Children guessed (but only a few) and down they forgot as up they grew…. - e. e. cummings
  • 9.
  • 11. “ I have a dream ” “ I have a list of measurable objectives ”
  • 12. “ Every organization has to prepare for the abandonment of almost everything it does.” Peter Drucker ( 1910 – 2005 )
  • 13. Tried and True Tried and So Over
  • 14. Humongous Society--$50,000 Yup I Give Club--$25,000 77% Society Society--$10,000 The Whatever Club--$249
  • 15. 93% would most likely give next time asked if they are thanked quickly and personally, in addition they would also like a follow up regarding what their money is accomplishing…
  • 18. Maybe if we just had a better case for support!
  • 20.
  • 21. Best Practices/Benchmarking Achieve If it works, it’s obsolete.” —Marshall McLuhan Mediocrity
  • 22.
  • 23. 90% 3 Markets 10% 0%
  • 24. 0% 10% 90%
  • 25. “Ninety percent of what we call ‘management’ consists of making it difficult for people to get things done.” – Peter Drucker
  • 28. Build a measurement system The Friendship Performance Design System tasks and timelines to Identify meet goals personnel to Create accomplish Vision # of tasks contacts per month Build Develop Friendship key goals Excellence and Need them to objectives give me stuff in the next 12 How much Develop job months stuff have descriptions they given to me Get friends to I need furniture Formalize give me stuff for my room review process How many and a vacation friends have given me stuff
  • 30. “Psychologists tell us that the mind is under a continual bombardment of ideas, all of which are trying to make an impression on it. The prospect, therefore, does not sit around with a blank mind, calmly waiting for someone or something to capture his attention without a struggle.” Modern Business, Copyright 1918
  • 31.
  • 32.
  • 33. ASK ASK
  • 34.
  • 36.
  • 37. “We have a ‘strategic’ plan. It’s called doing things.”— Herb Kelleher
  • 39. “A year from now you may wish You had started today.” —Karen Lamb
  • 40.
  • 41.
  • 42. “Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body—but rather a skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, ‘Wow, what a ride!’ ” —anon.