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Super 
Healthy. 
An enabling service to 
empower patients. 
UNISINOS 
UNISINOS DESIS Lab 
Brazil 
Karine de Mello Freire, Luisa Diebold.
Promoter(s). 
UNISINOS e 
Sistema de Saúde Mãe 
de Deus
Context. 
Brazilian public 
healthcare system is not 
prepared to assist chronic 
patients mainly because it 
is based on a value chain 
model where different 
experts contribute to 
patient wellbeing in a 
restrict manner. The 
project was developed in 
a low-income community 
where one thousand 
families are registered in 
healthcare facility. 43 
patients had type II 
diabetes.
The project. 
A participatory model of 
healthcare to empower 
patients through 
knowledge and true 
understanding of their 
condition and actions 
needed to deal with it. 
The designer worked on 
the development of a new 
service for patients with 
diabetes. The concept 
that guided the new 
service development was 
“education as a 
cornerstone for the self-management 
of diabetes”.
The design 
process. 
The designer used the 
Design Council Double 
Diamond method that 
recommends passing 
through 4 main phases: 
| discover 
| define 
| develop 
| deliver
Activism and Civic Participation 
empowerment 
The new service would encourage greater community participation, and not focus only on the Basic Health 
Centre. The project development involved two service designers, four healthcare employees and seven patients 
in co-design workshops, thus allowing horizontal relations and interactions and strengthening empathy among
empathy 
Social Interactions and Relations 
The new service would foster different attitudes. Actually, it would stimulated people who interact with diabetic 
patients in service delivery to be empathetic and caring; to have a respectful and ethical professional attitude; 
and especially, should know how to listen the patients and to teach them by theirs good example.
make ideas tangible 
Storytelling and Visualisation 
treatment visualization 
The designer created conditions for the system to evolve by providing tools for co-creation, helping the users 
visualize their treatment and making interfaces coherent and easy to navigate inside the system.
kmfreire@unisinos.br 
UNISINOS 
UNISINOS DESIS Lab 
Brazil
kmfreire@unisinos.br 
UNISINOS 
UNISINOS DESIS Lab 
Brazil

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2014 UNISINOS Case 1 super healthy

  • 1. Super Healthy. An enabling service to empower patients. UNISINOS UNISINOS DESIS Lab Brazil Karine de Mello Freire, Luisa Diebold.
  • 2. Promoter(s). UNISINOS e Sistema de Saúde Mãe de Deus
  • 3. Context. Brazilian public healthcare system is not prepared to assist chronic patients mainly because it is based on a value chain model where different experts contribute to patient wellbeing in a restrict manner. The project was developed in a low-income community where one thousand families are registered in healthcare facility. 43 patients had type II diabetes.
  • 4. The project. A participatory model of healthcare to empower patients through knowledge and true understanding of their condition and actions needed to deal with it. The designer worked on the development of a new service for patients with diabetes. The concept that guided the new service development was “education as a cornerstone for the self-management of diabetes”.
  • 5. The design process. The designer used the Design Council Double Diamond method that recommends passing through 4 main phases: | discover | define | develop | deliver
  • 6. Activism and Civic Participation empowerment The new service would encourage greater community participation, and not focus only on the Basic Health Centre. The project development involved two service designers, four healthcare employees and seven patients in co-design workshops, thus allowing horizontal relations and interactions and strengthening empathy among
  • 7. empathy Social Interactions and Relations The new service would foster different attitudes. Actually, it would stimulated people who interact with diabetic patients in service delivery to be empathetic and caring; to have a respectful and ethical professional attitude; and especially, should know how to listen the patients and to teach them by theirs good example.
  • 8. make ideas tangible Storytelling and Visualisation treatment visualization The designer created conditions for the system to evolve by providing tools for co-creation, helping the users visualize their treatment and making interfaces coherent and easy to navigate inside the system.