Presentation delivered at the 14th Annual Supervisor and Team Leader Conference, Wellington, New Zealand, April 2015.

1. Photo by Bob Jagendorf - Creative Commons Attribution License https://www.flickr.com/photos/20801313@N00 Created with Haiku Deck

2. Photo by Kalexanderson - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/45940879@N04 Created with Haiku Deck

3. Photo by akk_rus - Creative Commons Attribution License http://www.flickr.com/photos/8414198@N04 Created with Haiku Deck

5. Photo by Nina Matthews Photography - Creative Commons Attribution License http://www.flickr.com/photos/21560098@N06 Created with Haiku Deck

7. Photo by mugley - Creative Commons Attribution-ShareAlike License https://www.flickr.com/photos/91256982@N00 Created with Haiku Deck

8. Photo by Bob Jagendorf - Creative Commons Attribution License https://www.flickr.com/photos/20801313@N00 Created with Haiku Deck

9. Photo by Lara Cores - Creative Commons Attribution License https://www.flickr.com/photos/57375589@N05 Created with Haiku Deck

11. Photo by Alyssa L. Miller - Creative Commons Attribution License http://www.flickr.com/photos/34701044@N06 Created with Haiku Deck

13. Photo by kevin dooley - Creative Commons Attribution License http://www.flickr.com/photos/12836528@N00 Created with Haiku Deck

14. Photo by SteFou! - Creative Commons Attribution License http://www.flickr.com/photos/41614647@N04 Created with Haiku Deck

15. Photo by Wolfgang Staudt - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/53074617@N00 Created with Haiku Deck

16. Photo by TheBigTouffe - Creative Commons Attribution License http://www.flickr.com/photos/23924262@N04 Created with Haiku Deck

18. Photo by Cinetics - Creative Commons Attribution License http://www.flickr.com/photos/68033373@N04 Created with Haiku Deck

20. Photo by Phil Roeder - Creative Commons Attribution License https://www.flickr.com/photos/88876166@N00 Created with Haiku Deck

22. Photo by malias - Creative Commons Attribution License http://www.flickr.com/photos/62752875@N00 Created with Haiku Deck

23. Photo by komor - Creative Commons Attribution-ShareAlike License http://www.flickr.com/photos/83227052@N00 Created with Haiku Deck

24. ADKAR: A Model for Change
Jeffrey M. Hiatt

25. Photo by WarzauWynn - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/94246031@N00 Created with Haiku Deck

26. Photo by Robert S. Donovan - Creative Commons Attribution License https://www.flickr.com/photos/10687935@N04 Created with Haiku Deck

27. ADKAR: A Model for Change
Jeffrey M. Hiatt

28. Photo by smbuckley23 - Creative Commons Attribution License http://www.flickr.com/photos/17207222@N02 Created with Haiku Deck

29. ADKAR: A Model for Change
Jeffrey M. Hiatt

30. Photo by ZombyLuvr - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/95913958@N06 Created with Haiku Deck

31. ADKAR: A Model for Change
Jeffrey M. Hiatt

32. Photo by medically_irrelevant - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/16941958@N02 Created with Haiku Deck

33. ADKAR: A Model for Change
Jeffrey M. Hiatt

34. Photo by ryanmilani - Creative Commons Attribution License https://www.flickr.com/photos/51029297@N00 Created with Haiku Deck

35. Photo by Patrick Brosset - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/96544444@N00 Created with Haiku Deck

37. Photo by Benurs - Learning and learning... - Creative Commons Attribution-ShareAlike License http://www.flickr.com/photos/43903644@N07 Created with Haiku Deck

39. Top 10 Tips
1. Talk less. Listen more.
2. Connection: people, strategy, relationships.
3. Not working? Ask why.
4. Create environments. Not rules.
5. Culture and commonsense.
6. It’s about feelings. Not facts.
7. Comms: simple, timely, true.
8. Influence vs. command-and-control.

40. Photo by Austin & Zak - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/48600108451@N01 Created with Haiku Deck

41. www.blackbirdsthree.co.nz