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CAROL DORSEY
| C: 323-652-7225 | caroladorsey@gmail.com
Executive Profile
Executive Management with companyoversight,committed to cost-effective management of
resources and quality performance.Also a Visionarywith solid experience managingall levels of
multiple projects including budgeting and administration. Offering outstanding clerical,
communication and cross-culturalteam management plus administrative skills. High-energy,
results-oriented leader with an entrepreneurialattitude.
Skill Highlights
Small business development Team Player
Project management Accuracy
Leadership/communication skills Attention to detail
Negotiations expert Proper phone etiquette
Employee relations Dependability
Event Management OrganizationalSkills
Sales and Marketing Communication Skills
Budgeting expertise Contract Negotiations
Account reconciliations Customer Relations
Peachtree proficiency Problem resolution
Excellent managerialtechniques Deadline-oriented
QuickBooks Managing database
Marketing& Promotion Microsoft Office
Schedule management Microsoft Excel
Traveladministration Microsof Word
Employee relations Planning
Customer Service Energetic
Bookkeeping Excellent managerialtechniques
Written Communications Time management
Leasing & Rent Collection 15 years of management
Scheduling 23 years of office experience
Core Accomplishments
Project Management:
Initiated Chopper City Records, LLC which resulted in Million Plus in retail sales.
Increased sales by 70% by taking on additional projects. Decreased costs by 30% by negotiating
pricing with Retailersregarding wholesale billing and marketing procedures. Formally recognized
for playingan instrumental role in the implementation of cost savings measures.
Professional Experience
Office Manager/Property Manager Jan 2011 to Current
Garrett Property Management - Detroit, Michigan
*Monitored and documented all income, includingdelinquencies.
*Handled customer complaints personally to verify theywere properly handled.
*Managed allday-to-day activities involving tenants, subcontractors and property management.
*Wrote clear and concise owner's reports based on findings from quarterly financialstatements.
*Prepare balance sheet reports income vs expense
*Answered phones calls
*Paid bills for office and property
*Prepared financialstatements for Accountant yearly
*Performed filing,data management,drafting and editingshort office memos
*Assisted with allother office administrative duties
Chief Operational Officer Jan 2002 to Jan 2010
Chopper City Records, LLC - New Orleans,Louisiana
*Spearheaded 7 Projects under Chopper City Records, resulting in a 70% increase in revenue.
*Created new revenue streams through MarketingPlans
*Generated new business through Chopper City Records, LLC from all the sales increase from
each project marketed and distributed out to retail stores on a national level.
*Managed team of 6 of professionals.
*Strengthened company's business by leading implementation of all projects put out for
sale
*Developed and directed strategy for the launch of a new product that became #5 in the
marketplace 11 months after launch.
Assistant Unit Controller/HostessTrainer Aug 1993 to Oct 2001
Copeland's Of New Orleans - New Orleans,Louisiana
* Posting allcash receipts, discounts, allowances, price differences,credits and other charge backs
to customers credit cards timely and accurately
* Ensured and maintained returns beingprocessed the restaurant and made sure the charge back
amount does not exceed the totalauthorized amount
* Process adjustments
* Perform other accountingduties as requested
* Research and negotiated charge back claims
* Reconciliation of accounts
* Follow established procedures for processing receipts, cash,etc.
* Prepare bank deposits
* Hostess Trainer: Trained hostesses to supervise and coordinate activities ofdining room personnel
to provide fast and courteous service to patrons;to schedule dining reservations and arrange
parties or special services for quests; greet guests,escort them to tables and provide menus;
including how to inspect service stations for neatness and cleanliness.
Education
High School Diploma, Business
Rabouin VocationalHigh School-New Orleans,Louisiana
Emphasis in Business Administration
Courseworkin Human Resource Management and Business Administration
Emphasis in Typing
Business/Accounting
Delgado Community College -New Orleans,Louisiana,USA
Continuingeducation courses focusing onAdvanced coursework in Business Administration
Coursework in Fundamentalin Accounting
Emphasis in Marketingand Advertising
Business Administration
University of Phoenix - Metairie,Louisiana,USA
Continuingeducation in Business Administration
Coursework includes Economics
Coursework includes EntrepreneurialManagement
Coursework includes OrganizationalBehavior
1998
2005

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Carol Dorsey Resume (7) (1)

  • 1. CAROL DORSEY | C: 323-652-7225 | caroladorsey@gmail.com Executive Profile Executive Management with companyoversight,committed to cost-effective management of resources and quality performance.Also a Visionarywith solid experience managingall levels of multiple projects including budgeting and administration. Offering outstanding clerical, communication and cross-culturalteam management plus administrative skills. High-energy, results-oriented leader with an entrepreneurialattitude. Skill Highlights Small business development Team Player Project management Accuracy Leadership/communication skills Attention to detail Negotiations expert Proper phone etiquette Employee relations Dependability Event Management OrganizationalSkills Sales and Marketing Communication Skills Budgeting expertise Contract Negotiations Account reconciliations Customer Relations Peachtree proficiency Problem resolution Excellent managerialtechniques Deadline-oriented QuickBooks Managing database Marketing& Promotion Microsoft Office Schedule management Microsoft Excel Traveladministration Microsof Word Employee relations Planning Customer Service Energetic Bookkeeping Excellent managerialtechniques Written Communications Time management Leasing & Rent Collection 15 years of management Scheduling 23 years of office experience Core Accomplishments Project Management: Initiated Chopper City Records, LLC which resulted in Million Plus in retail sales. Increased sales by 70% by taking on additional projects. Decreased costs by 30% by negotiating pricing with Retailersregarding wholesale billing and marketing procedures. Formally recognized for playingan instrumental role in the implementation of cost savings measures. Professional Experience
  • 2. Office Manager/Property Manager Jan 2011 to Current Garrett Property Management - Detroit, Michigan *Monitored and documented all income, includingdelinquencies. *Handled customer complaints personally to verify theywere properly handled. *Managed allday-to-day activities involving tenants, subcontractors and property management. *Wrote clear and concise owner's reports based on findings from quarterly financialstatements. *Prepare balance sheet reports income vs expense *Answered phones calls *Paid bills for office and property *Prepared financialstatements for Accountant yearly *Performed filing,data management,drafting and editingshort office memos *Assisted with allother office administrative duties Chief Operational Officer Jan 2002 to Jan 2010 Chopper City Records, LLC - New Orleans,Louisiana *Spearheaded 7 Projects under Chopper City Records, resulting in a 70% increase in revenue. *Created new revenue streams through MarketingPlans *Generated new business through Chopper City Records, LLC from all the sales increase from each project marketed and distributed out to retail stores on a national level. *Managed team of 6 of professionals. *Strengthened company's business by leading implementation of all projects put out for sale *Developed and directed strategy for the launch of a new product that became #5 in the marketplace 11 months after launch. Assistant Unit Controller/HostessTrainer Aug 1993 to Oct 2001 Copeland's Of New Orleans - New Orleans,Louisiana * Posting allcash receipts, discounts, allowances, price differences,credits and other charge backs to customers credit cards timely and accurately * Ensured and maintained returns beingprocessed the restaurant and made sure the charge back amount does not exceed the totalauthorized amount * Process adjustments * Perform other accountingduties as requested * Research and negotiated charge back claims * Reconciliation of accounts * Follow established procedures for processing receipts, cash,etc. * Prepare bank deposits * Hostess Trainer: Trained hostesses to supervise and coordinate activities ofdining room personnel to provide fast and courteous service to patrons;to schedule dining reservations and arrange parties or special services for quests; greet guests,escort them to tables and provide menus; including how to inspect service stations for neatness and cleanliness. Education High School Diploma, Business Rabouin VocationalHigh School-New Orleans,Louisiana
  • 3. Emphasis in Business Administration Courseworkin Human Resource Management and Business Administration Emphasis in Typing Business/Accounting Delgado Community College -New Orleans,Louisiana,USA Continuingeducation courses focusing onAdvanced coursework in Business Administration Coursework in Fundamentalin Accounting Emphasis in Marketingand Advertising Business Administration University of Phoenix - Metairie,Louisiana,USA Continuingeducation in Business Administration Coursework includes Economics Coursework includes EntrepreneurialManagement Coursework includes OrganizationalBehavior