This document provides an overview and table of contents for the 2011 U.S. Patient Access Study. It includes sections on study participant profiles by geographic location, title, and bed size. Additional sections analyze market adoption, vendor market share, and opportunities for various patient access solutions like eligibility, bill estimation, propensity to pay, and others. Tables display participant data on locations, titles, and hospital bed size distributions. The document also describes CapSite as a healthcare technology research and advisory firm.

1. 2011 U.S. Patient Access Study
June 2011

2. Table of Contents
I. Study Participant Profile
I. By Geographic Location
II. By Participant Title
III. By Bed Size
II. Eligibility
I. Market Adoption
II. Vendor Market Share
III. Market Opportunity
IV. Vendor Mind Share
V. Expected Timeframe for Replacement
VI. Adoption Rate by Market Segment
IV. Bill Estimation
I. Market Adoption
II. Vendor Market Share
III. Market Opportunity
IV. Vendor Mind Share
V. Expected Timeframe for Replacement
VI. Adoption Rate by Market Segment
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3. Table of Contents
V. Propensity to Pay
I. Market Adoption
II. Vendor Market Share
III. Market Opportunity
IV. Vendor Mind Share
V. Expected Timeframe for Replacement
VI. Adoption Rate by Market Segment
VI. Address Validation
I. Market Adoption
II. Vendor Market Share
III. Market Opportunity
IV. Vendor Mind Share
V. Expected Timeframe for Replacement
VI. Adoption Rate by Market Segment
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4. Table of Contents
VI. Charity Screening
I. Market Adoption
II. Vendor Market Share
III. Market Opportunity
IV. Vendor Mind Share
V. Expected Timeframe for Replacement
VI. Adoption Rate by Market Segment
VIII. eCashiering
I. Market Adoption
II. Vendor Market Share
III. Market Opportunity
IV. Vendor Mind Share
V. Expected Timeframe for Replacement
VI. Adoption Rate by Market Segment
IX. Voice of Customer (VOC)
X. Patient Access Key Reporting Indicators (KPI) Ranking
XI. Patient Access Adoption Levels – All Solutions
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5. Study Participant Profile by Geographic Location (n=513)
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6. Study Participant Profile by Title
Other
7%
Director
40%
Manager / Admin
24%
CFO
29%
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7. Study Participant Profile by Market Segment / Number of Beds
Breakdown of Hospitals participating Distribution of All U.S.
in CapSite Study (n=513) Hospitals (n=5,223)
401+ 401+
Beds Beds
9% 11%
200-400 200-400
Beds Beds
23% 20% < 200
< 200 Beds
Beds 69%
68%
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8. About Us
CapSite™ is a healthcare technology research
and advisory firm
Our mission is to help our healthcare vendor and
provider clients make more informed strategic
decisions that enable them to accelerate the
growth of their business.
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9. Research Advisory Solutions
CapSite
Voice of Strategic Diagnostic
CapSite
Customer Industry Benchmarking
Database
(VOC) Reports Win / Loss
Align your Optimize your Competitive
Landscape Proven framework
messaging with pricing to to improve your
your customers maximize your Market Size
perception of value revenue and profit win rate
Market Opportunity
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10. CapSite™ Database
• EHR
• Revenue Cycle
Positioning HIT • HIE
• Professional
Services
• CT
Imaging •
•
MR
DR / CR
CapSite™ Equipment • Mammography
• Ultrasound
Pricing Packaging
Medical • Patient Monitors
• Smart Pumps
Devices
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11. Strategic Industry Reports
2011 Ambulatory EHR 2011 Transcription Services 2011 PACS Replacement
2011 Teleradiology 2011 Professional Services 2010 Vendor Neutral
Archive (VNA)
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12. Strategic Industry Reports
2010 Revenue Cycle 2010 Health Information
Management (RCM) Management (HIM) 2010 Cardiology IT
2010 Ambulatory EHR & PM 2010 Remote Radiology 2010 EHR Certification
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13. Strategic Industry Reports
2010 Claims Management 2010 PACS / Imaging IT 2010 Ambulatory EHR
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14. CapSite ™ Database
The CapSite database is the trusted, easy-to-use
online database, providing critical knowledge and
evidence-based information on healthcare
technology purchases.
CapSite provides detailed transparency on healthcare
technology pricing, packaging and positioning.
When it comes to healthcare technology research, it
helps to see all the details. Those details are now
available with CapSite.
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15. CapSite
www.CapSite.com
802.383.0675
reports@capsite.com
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