2011 U.S. Professional Services Study. Includes Market Share, Market Opportunity and Mind Share

1. 2011 Professional Services Study

2. Study Participant Profile: by Geographic Location (n = 450)
2

3. Clinicals
3

4. Have you recently (2008 - 2010) engaged a Professional Services / Consulting firm
for a Clinical Transformation, System Implementation, and/or Vendor Selection?
Yes
No 44%
56%
4

5. If yes, which vendor did you engage: Breakdown of Non-HIT Software Vendor
Professional Services Firms used for Clinical Projects
Navigant CTG PHNS Kurt Salmon
3% 2% 2% (KSA)
2%
McKinsey
3%
Ingenix
3%
Deloitte
Accenture 18%
3%
InfoPartners
4%
ICE Tech. Dell /Perot
5% 16%
Navin Haffty
5% CSC
9%
Beacon Partners IBM
5% 6% PWC
ACS
9%
6%
5

6. Market Opportunity: Planning to Engage Firm Clinical
Project?
160
140
120
100
80
60
40
20
0
System Implementation Transformation Vendor Evaluation/Selection

7. Revenue Cycle Management
(RCM)
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8. Have you recently (2008 - 2010) engaged a Professional Services firm as part of RCM
Optimization, Staff Augmentation, Outsourcing, System Implementation or Vendor selection?
Yes
34%
No
66%
13

9. If yes, which firm did you engage:
Breakdown of Consulting firms used for Revenue Cycle Projects
Accretive McBee
3% VHA
3%
Kurt Salmon 3%
4% Ingenix Huron
4% 20%
Navigant
5%
ACS
6%
Deloitte
QHR 14%
5%
Accenture
6%
FTI PWC
6% 14%
Dell /Perot
9%
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10. Market Opportunity: Planning to Engage Firm RCM Project?
50
45
40
35
30
25
20
15
10
5
0
Optimization System Staff Outsourcing Vendor
Implementation Augmentation Evaluation /
Selection

11. Appendix
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12. About Us
CapSite™ is a healthcare technology research
and advisory firm
Our mission is to help our healthcare vendor and
provider clients make more informed strategic
decisions that enable them to accelerate the
growth of their business.
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13. CapSite ™ Database
The CapSite database is the trusted, easy-to-use
online database, providing critical knowledge and
evidence-based information on healthcare
technology purchases.
CapSite provides detailed transparency on healthcare
technology pricing, packaging and positioning.
When it comes to healthcare technology research, it
helps to see all the details. Those details are now
available with CapSite.
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14. Research Advisory Solutions
CapSite
Voice of Diagnostic
CapSite Market
Customer Benchmarking
Database Analysis
(VOC) Win / Loss
Align your Optimize your Competitive
Landscape Proven framework
messaging with pricing to to improve your
your customers maximize your Market Size
perception of value revenue and profit win rate
Market Opportunity
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15. CapSite™ Database
• EHR
• Revenue Cycle
Positioning HIT • HIE
• Professional
Services
• CT
Imaging • MR
CapSite™ Equipment •
•
DR / CR
Mammography
• Ultrasound
Pricing Packaging
• Patient Monitors
Medical • Smart Pumps
Devices
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16. Strategic Industry Reports
Cardiology IT Ambulatory EHR & PM Remote Radiology EHR Certification
Claims Management PACS / Imaging IT Ambulatory EHR
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17. CapSite
www.capsite.com
802.383.0675
reports@capsite.com
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