Unique Voice of Customer (VOC) insight from more than 360 US hospitals.

1. 2012 Revenue Cycle Mgmt. Study
June 2012

2. Disclaimer: This report and its contents are provided under copyright by CapSite™ and are intended
solely for your organization. Any other organization, consultant, investment company or vendor gaining
unauthorized access to this report will be liable to compensate CapSite™ for the full price of the report.
© 2012 CapSite

3. Table of Contents
I. Key Research Findings
II. Study Participant Profile by
i. Geographic Location
ii. Market Segment
iii. Role
III. Vendor Market Share
i. Scheduling
I. By Market Segment
ii. Registration / ADT
I. By Market Segment
iii. Patient Accounting
I. By Market Segment
iv. Clearinghouse
I. By Market Segment
IV. Market Opportunity
i. Plans to Replace Core RCM Solution
ii. Plans to Replace by
I. Market Segment
II. Decision Drivers

4. Table of Contents
IV. Market Opportunity Continued
iii. Plans to Replace Trending: 2010 vs. 2012
iv. Purchase Timeframe
I. By Market Segment
v. Plans to Upgrade current Core RCM Solution
I. By Market Segment
vi. Will there be a need for Bolt-On RCM Solutions after upgrading or replacing core
RCM?
I. By Market Segment
II. Trending: 2010 vs. 2012
vii. Purchasing Plans: Top Bolt-On RCM Solutions
I. By Patient Access / Front Office
II. By Market Segment
III. By Back Office
IV. By Market Segment
V. Trending: 2010 Plans to Invest in RCM Bolt-On Solution
VI. Primary Drivers Behind Planned Purchase of Bolt-On Solution
i. By Market Segment

5. Table of Contents
IV. Market Opportunity Continued
VIII. Importance of Using Single Vendor for EHR and RCM Solutions
I. By Market Segment
II. Trending: 2010 vs. 2012
V. Regulatory Impact on RCM Solutions Investment
i. Delayed ICD-10 Transition
I. By Market Segment
ii. Meaningful Use (MU)
I. By Market Segment
iii. Assessment of HIPAA 5010 Migration
I. By Market Segment
VI. Voice of Customer (VOC)
i. Confidence in Vendor Preparedness for ICD-10
I. By RCM / Clearinghouse Vendor
II. By Market Segment
ii. Top IT Strategic Priorities
I. By Market Segment
II. Trending: 2010 vs. 2012

6. Table of Contents
VI. Voice of Customer (VOC) Continued
iii. Top Challenges Negatively Impacting Financial Performance
I. By Market Segment
II. Trending: 2010 vs. 2012
VII. Appendix

7. Study Participant Profile by Geographic Location (n = 390)
7

8. Study Participant Profile by Market Segment
390 Respondents at
362 Unique Organizations
8

9. Study Participant Profile by Market Segment
350
300
250
Number of Respondents
200
150
100
50
0
< 200 beds 200 - 400 beds > 400 beds
9

10. APPENDIX
10

11. About Us
CapSite is a healthcare technology research and advisory firm.
Our mission is to help our healthcare vendor and provider
clients make more informed strategic decisions that enable
them to accelerate the growth of their business.
11

12. Research and Advisory Solutions
Strategic Voice of Diagnostic
CapSite
Industry Customer Benchmarking
Database
Reports (VOC) Win / Loss
Optimize your pricing Competitive Landscape Align your messaging Proven framework to
to maximize your Market Size with your customers improve your
revenue and profit Market Opportunity perception of value win rate
12

13. Database
The CapSite Database is the trusted, easy-to-use online
database, providing critical knowledge and evidence-
based information on healthcare technology purchases.
CapSite provides detailed transparency on healthcare
technology pricing, packaging and positioning.
When it comes to healthcare technology
research, it helps to see all the details.
Those details are now available with
13

14. Database
• EHR
• Revenue Cycle
Health IT • HIE Positioning
• Professional
Services
• CT
• MR
Imaging • DR / CR
Equipment • Mammography
• Ultrasound
Pricing Packaging
Medical • Patient Monitors
• Smart Pumps
Devices
14

15. Strategic Industry Reports
Published Reports 2010-2012*
 2012 Reports  2010 Reports
 Laboratory IS  Ambulatory EHR and PM
 Beds & Stretchers  Ambulatory EHR Certification
 Smart Infusion Pump  Ambulatory EHR
 Cardiology IT
 2011 Reports  Claims Management
 Ambulatory EHR & PM  Health Information Management
 Emergency Department Info  Imaging IT
Systems (EDIS)
 Remote Radiology
 Health Information Exchange
 Revenue Cycle Management
 PACS Replacement (RCM)
 Patient Access  Vendor Neutral Archive (VNA)
 Professional Services
 Radiology Information System * CapSite also creates customized strategic
 Teleradiology industry reports based on the individual
needs of its clients
 Transcription Services
15

16. For more information about our services, or to
order a report, please call, email, or click:
802.383.0675
reports@capsite.com
www.CapSite.com