Annual review of Citizens Advice North Somerset for 2019/20

1. Annual General Meeting
Rebuilding for the Future
Thursday 12th November 2020: 2.30 pm
Online via Zoom

2. Annual General Meeting
Rebuilding for the Future
Annual Report
Fiona Cope, Chief Officer

3. Our Impact in 2019-20

4. Who are we?
• Local Charity and member of a National Charity
• Advice Agency
• Volunteer Agency
• Training Agency
• Campaign Agency
• Equality & Diversity Champions
• Business and local employer
• Accredited and quality marked

5. July 2019-Saying goodbye to the Badger Centre September 2019- 80th Birthday Celebrations
Setting up at the
Sovereign Centre
and the Food
Bank
2019-20

6. 39 Oxford Street, Weston-super-Mare
Conference room for up to 15 people
Purchased in July 2019 for
£193,000
A total of £350,000 has been
raised to purchase and renovate
the building.
We could not have done this
without our supporters and our
special thanks go to all who
donated.
Accessible ground floor
Central location close to the
Jobcentre, Town Hall and
transport links
6 dedicated interview rooms
24 staff workstations

7. The lady I spoke to was really
amazing, she was non-judgmental,
very patient, understanding and so
helpful and polite. I am grateful that
Citizens Advice exists. It is so
needed.

8. I’m just extremely grateful to
receive such amazing
assistance during a very
difficult time

9. I couldn’t have got where I am
without the support and
knowledge of CAB team, thank
you so much

10. Without the help of Citizens Advice I
would have been homeless now.
They have given me great strength
and empower me to go forward with
my life.

11. 10,674 unique clients helped with around 27,044 issues
We cover the whole spectrum of advice
• Welfare Rights
• Money Advice
• Housing Advice
• Family Law
• Employment
Our Value in 2019-20
• Consumer Issues
• Law and Courts
• Health
• Immigration
• And anything else
POLL53%

12. Our Value to society
Fiscal Benefits
Savings to local
and national
Government and
public services
£2.9 million
Public Value Value to People
£18.4 million £15.4 million
Improvements in
health, well-
being,
participation and
productivity
Individual
financial
outcomes

13. POLL137%
Increase