Our annual review from 2018/19

1. For Everyone, for 80 years
ANNUAL GENERAL MEETING
Thursday 15th November 2019: 2.30 pm to 5pm
Weston Museum, Burlington St, WSM, BS23 1PR

2. For Everyone, for 80 years
ANNUAL GENERAL MEETING
Friday 15th November 2019: 2.30 pm to 5pm
Annual Report
Fiona Cope, Chief Officer

3. Who are we?
• Local Charity and member of a National Charity
• Advice Agency
• Volunteer Agency
• Training Agency
• Campaign Agency
• Equality & Diversity Champions
• Business and local employer
• Accredited and quality marked

4. Over the next 3 years we will …
• Be more accessible across multiple channels
• Have more influence within our communities
• Be sustainable & effective
• Continue to invest in our people
• Be a stronger equality champion

5. Our Services
Generalist Service
• Weston-super-Mare: Sovereign
Centre
• Clevedon: Old Village Hall
• Nailsea: Methodist Church
• Portishead: Folk Hall
Outreach Services
• Nailsea: 65 High Street
• Yatton
• Pill
• Winscombe
• Banwell
• Big Worle
In-reach Services and Projects
• Addaction
• Somewhere to Go
• Weston General Hospital
• Weston Court House – Housing
Possession Court Desk (Legal Aid)
• Housing Advice (Legal Aid)
• Debt Advice (MaPS)
• Welfare Rights Advice and Appeals
• #FirstSteps
• Help to Claim
• Hope Project
• WHAM
• Macmillan Cancer Support
• Settled Status
• Wessex Water – Foodbank
• Family Advice (GDASS)
• Virtual Law Centre (now ended)

6. Our locations
Weston-super-Mare
• Sovereign Centre
• The Town Hall (#FirstSteps)
• Weston Works (#FirstSteps)
• Addaction (in-reach)
• Somewhere to Go (in-reach)
• Jobcentre Plus (Help to Claim)
• Weston General Hospital (Macmillan)
• Weston Court House (Legal Aid)
Banwell
• Children’s Centre
Clevedon
• Old Village Hall
• Jobcentre Plus (Help to Claim)
Nailsea
• Methodist Church
• 65 High Street
Portishead
• The Folk Hall
• Alliance Homes (#FirstSteps)
Winscombe
• Parish Office
Yatton
• Library
Worle
• Big Worle Hub
• Castle Batch
Pill
• Resource Centre
Shirehampton
• Jobcentre Plus (Help to Claim)
21 Face to Face Locations

7. Standing up for Equality
At Citizens Advice North Somerset we believe that our common humanity makes us equal in worth, dignity and rights. We
value diversity, promote equality and challenge discrimination.
Our service is available to everyone living, working, or travelling through North
Somerset, regardless of race or nationality, gender, disability, sexual
orientation, religion, age or marital status. We want to make sure everyone
has access to our services. We are constantly reviewing how we can improve
what we do and how we do it, to reach all those people who need our help.
We will be a stronger champion for equality by:
• challenging discrimination through advice
• championing equality through research and campaigns
• valuing diversity as an employer and volunteer agency

8. 6,975 unique clients helped with around 20,034 issues
We cover the whole spectrum of advice
• Welfare Rights
• Money Advice
• Housing Advice
• Family Law
• Employment
£13.6 million benefits to individuals – income gained, debts
managed and consumer issues resolved.
Our Value in 2018-19
• Consumer Issues
• Law and Courts
• Health
• Immigration
• And anything else

9. Our Value to society
Fiscal Benefits
Savings to local
and national
Government and
public services
£2.3 million
Public Value Value to People
£12.5 million £13.6 million
Improvements in
health, well-
being,
participation and
productivity
Individual
financial
outcomes

10. Our Volunteers give their time, skill and
experience to enable us to reach as many
people as we do.
This year our volunteers gave £327,932
worth of volunteering hours
Value of volunteering

11. Premises

12. An Obituary
The Badger Centre

13. Thank you!

15. 39 Oxford Street,
Weston-super-Mare

16. We are 80!