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Can mutual microinsurance improve the living standard of the marginalized groups? Presented by: Sabbir PatelSenior Vice-President, Emerging Markets, ICMIFAOA Seminar23-25thAugust, 2014
Overview of presentation 
•Where is the cooperative/mutual insurance market? 
•Where is the mutual insurance market of tomorrow? 
•Potential for mutual microinsurance 
•Opportunities for takaful/microtakaful 
•ICMIF Development Program
Where is the cooperative/mutual insurance market?
Regional split of insurance in 2012 
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% EuropeNorth AmericaAsia & OceaniaLatin AmericaAfrica
Regional split of mutual insurance in 2012 
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% EuropeNorth AmericaAsia & OceaniaLatin AmericaAfrica
Growth in insurance market share by region (2007-2012) 
-20.0% 0.0% 20.0% 40.0% 60.0% 80.0% 100.0% EuropeNorth AmericaAsia & OceaniaLatin AmericaAfrica
Growth in mutual market share by region (2007-2012)
Global Mutual Market (2012) 
Source: Global Mutual Market Share 2012
The Global mutual market 
Source: Global Mutual Market Share 2012
Number of members/ policyholders 
Source: Global Mutual Market Share 2012 
811 million 
in total
The Top ten mutual insurance markets (2012) 
2012 Rank 
Country 
2012 Mutual Market Share 
1 
Australia 
61.6% 
2 
Netherlands 
53.4% 
3 
Slovakia 
45.1% 
4 
Denmark 
45.0% 
5 
Germany 
43.3% 
6 
Norway 
42.5% 
7 
Romania 
42.1% 
8 
Japan 
41.7% 
9 
France 
40.8% 
10 
Hungary 
38.5% 
Source: Global market share 2012, ICMIF; 
Swiss Re Sigma No3/2014
Where is the future for cooperative/mutual insurance?
Top ten largest insurance markets in the world 
Source: Global Mutual Market Share 2012 
* Global Rank as per Swiss Re, World insurance in 2012, statistical appendix updated January 2014 
Global Rank* 
Country 
2012 Mutual Market Share 
1 
USA 
34.5% 
2 
Japan 
41.7% 
3 
UK 
8.0% 
4 
China 
0.3% 
5 
France 
40.8% 
6 
Germany 
43.3% 
7 
Republic of Korea 
10.4% 
8 
Italy 
20.3% 
9 
Canada 
19.6% 
10 
Netherlands 
53.4%
Top ten largest insurance markets in the emerging world 
Source: Global Mutual Market Share 2012; *Swiss Re Sigma No. 3/2014 
* Global Rank as per Swiss Re, World insurance in 2012, statistical appendix updated January 2014 
Global rank* 
Country 
2012 Mutual Market Share 
4 
China 
0.30% 
13 
Brazil 
7.70% 
15 
India 
0.60% 
17 
South Africa 
1.10% 
24 
Russia 
0.90% 
27 
Mexico 
4.80% 
31 
Thailand 
1.20% 
32 
Indonesia 
0.00% 
33 
Argentina 
26.40% 
34 
Malaysia 
13.70%
The uninsured population is in emerging markets 
Continent 
Insurance premiums in 2012 (USD) 
Insurance penetration (% of GDP in 2013) 
Population (in millions) 
Europe 
1,532,149,228 
6.8 
742 
North America 
1,396,642,000 
7.4 
355 
Asia & Oceania 
1,423,585,651 
5.3 
4,336 
Latin America 
164,290,048 
3.2 
615 
Africa 
64,114,000 
3.5 
1,110 
Source: Swiss Re Sigma No. 3/2014
ICMIF members in emerging markets 
•73* members in 35 emerging market countries 
•Premiums in 2012 was USD 6.7 billion, representing 1% of total insurance market premiums 
•Premiums 2012 up 14% on 2011 
•Asian members up 12% 
•Latin American members up 19% 
•Assets USD17bn -2011, USD 8.1bn –2007 
*providing insurance
Potential for mutual microinsurancein emerging markets
Overview of the microinsurance sector 
Insurance penetration: 
Insurance premium as a % of GDP (1) 
Microinsurance market potential (coverage): 
Number of 50 largest commercial insurers offering microinsurance products(3) 
(1)Swiss Re Sigma, “World insurance in 2012.” (2013) 
(3)Microinsurance innovation facility (2012) 
Microinsurance growth: 
Number of people covered by microinsurance 2007 -2011(2) 
5.4times more policy holders 
(2)ILO ,Munich Re, “Protecting the poor: A microinsurance compendium Volume II.” (2012) 
= 100 million policy holders 
2011: Cca. 500m policy holders 
2007: 78m policy holders
Microinsuranceis untapped in emerging markets 
•About 4-5 billion peoplelive on less than $8 a day 
•Potential consumers of microinsuranceservices estimated to be about 2.3 billion 
•Potential market estimated to be 3-4 billion policies 
•Between $30 and $50 billion premium revenueexpected annually 
•Total demand growing in excess of 10% a year, with premium increases outstripping those in developed markets. 
Source: Succeeding at Microinsurancethrough differentiation innovation and partnership-Accenture, 2012.
Opportunity for mutual microinsurance 
The benefits of mutual and cooperative microinsurance 
Born from the grassroots 
Affinity 
Trust 
Cooperating 
For the people, by the people 
Client centred 
Member owned 
Transparency and ethics 
Community 
Know-how 
Scale 
Empowerment 
MUTUALITY
Benefits of mutuality in microinsurance 
We can’t have a long-term sustainable proposition for microinsurance if clients are not getting value. 
You have to be committed, this is not something you can come into for a year or two, there are lessons to be learnt, a lot has been done in the past ten to fifteen years, and even 100 years ago, those lessons are there to be learnt. 
Michael McCord, President, Microinsurance Centre -A.M. Best webinar, 2012 
The United Nations Conference on Trade and Development (UNCTAD) endorses that cooperative insurance, complimenting other forms of insurance, has a special role to play in the overall development process 
UNCTAD, 1977 
Mutuals have some key advantages in microinsurance due to their proximity to members, which gives them a better understanding of members’ needs, facilitates claims settlements with better controls for fraud, and tends to engender significant trust from policyholders. 
Dirk Reinhard, Vice Chair of Munich Re Foundation 
Munich Re Foundation Annual Report 2011
Opportunities for Takaful/Microtakaful
Muslim population by region 
Continent 
Insurance premiums in 2012 (USD) 
Insurance penetration (% of GDP in 2013) 
Population (in millions) 
Muslim population (in millions) 
Europe 
1,532,149,228 
6.8 
742 
56 
North America 
1,396,642,000 
7.4 
355 
8 
Asia & Oceania 
1,423,585,651 
5.3 
4,336 
1,391 
Latin America 
164,290,048 
3.2 
615 
2 
Africa 
64,114,000 
3.5 
1,110 
581 
Source: Swiss Re Sigma No. 3/2014; www.muslimpopulation.com
Source: www.muslimpopulation.com 
7.6% 32% 0.4% 52.4% 1.5%1.8% Percentage of Muslim populationEuropeAsia & Middle EastLatin America andCarribeanAfricaOceaniaNorth America
The lack of insurance penetration in Muslim countries 
Source: Human Development Report 2011 & Sigma (2011) World Insurance in 2010
Potential Takaful markets 
Source: The World Takaful Report 2012, Ernst & Young
Can Takaful impact the take up of microinsurance? 
“Cultural and religious values (also) affect the demand for microinsurancein Africa. When people believe that their fortunes are in God’s hands, they might not realize how insurance can help them take control of their lives” 
(Landscape study of Microinsurancein Africa, 2010) 
“ One reason for the low insurance penetration among Muslim population is that Shariahforbids conventional insurance and people are often not aware that a Shariah-compliant alternative exists in the form of Takaful. “ 
(Islamic Insurance Revisited, Swiss Re, 2011)
Microtakaful–the opportunity 
•Large sectors of poverty in many Muslim countries 
•Low penetration of insurance -High economic growth 
•Religion plays a fundamental role in the lives of the poor 
•Not secluded for Muslims only 
•Mutual values at the heart of Takaful 
•Islamic microfinance growing
The ICMIF Development ProgramTime to step up and realize our potential
Key Challenges for mutual/takafulinsurers in emerging markets 
•Changes in legislation/regulation 
•Strict licensing requirements 
•Lack of working capital 
•Shortage of technological systems 
•Lack of technical assistance 
•Product dissemination and education 
•Reinsurance of high risk microinsuranceproducts 
•Low insurance penetration 
•Unstable economic conditions/ political instability 
Source: AllNationsSurvey 2013, ICMIF
ICMIF Development Program for inclusive insurance 
Objectives: 
•Strengthen mutual organizations in emerging markets 
•Increase the availability and accessibility of simple, affordable, efficient and effective insurance for the poor 
•Raise awareness and support for mutual model from external stakeholders 
•Develop the fledging industry of microtakaful
ICMIF Development Program 
ICMIF Development Committee 
Advocacy Working Group 
Microtakaful Working Group 
Research Working Group 
Technical Assistance Working Group 
ICMIF Development Fund
Research Working Group 
Facilitator: Kumar Shailabh, Uplift Mutuals, India 
Objectives: 
•Understand and demonstrate key characteristics of mutuality in Microinsurance 
•Identify reasons for growth/ failure 
•Member needs assessment 
•“Mutual magic” repository of information 
•Standardised tools, benchmarks and templates 
•Comprehensive picture of mutual insurance in emerging markets 
•Empower members to address concerns/biases of external stakeholders 
Year One: 
•Academic Steering Committee 
•High level snapshot of mutualsin emerging markets 
•In-depth field visits to 5 member countries 
•Overview on how mutualsare regulated 
•Growing network of Universities and researchers 
Year Two: 
•Publication on innovations by mutuals 
•Case studies on impact of regulation 
•Online information exchange platform 
•Standards and parameters for mutuals 
Year Three Activities: 
•Impact focused publications 
•Comprehensive data on mutuals 
•Landscape on informal insurance market 
•Curriculum on mutual microinsurance 
•Mutual management course
Technical Assistance Working Group 
Facilitator: Bert Opdebeeck, BRS, Belgium 
Objectives: 
•Technical assistance from established members and donors to developing companies 
•Support to MEM invested companies 
•Pipeline of investments for MEM 
•Develop Tools, standards and best practices 
•Provide direct training and technical solutions 
•Improvement of access to quality and affordable mutual microinsurance 
Year One: 
•Infrastructure for delivering technical assistance to members 
•Guide on “how best to deliver technical assistance” 
•Snapshot on common challenges facing mutual insurers in emerging countries 
Year Two: 
•Create a technical support group 
•Software to “automate” the match making function 
•3 pilot projects for technical assistance 
Year Three: 
•Develop training courses 
•Undertake ten technical assistance projects
Advocacy Working Group 
Facilitator: Arman Oza, VimoSEWA, India 
Objectives: 
•Promote concept and practice of mutual microinsurance 
•Engage with regulators and other stakeholders 
•Create a network of ambassadors from members 
•Develop a communication mechanism 
Year One: 
•Three-year communication strategy 
•Social media and websites 
•Build a network of communication partners 
•Increase representation at International forums 
•Oversee internal and external messaging 
Year Two: 
•Engage supervisors in emerging markets 
•Raise awareness amongst established members 
•Ensure message is heard and included in external discussion and working groups 
•Raise awareness and participation of the MicroinsuranceSimulation 
Year Three: 
•Disseminate relevant publications from other working groups 
•Create partnerships with other external organizations working with the low-income sector
Microtakaful Working Group 
Facilitator: Hassan Bashir, TIA, Kenya 
Objectives: 
•Increase access to affordable Islamic insurance 
•Develop an internal resource centre 
•Raise awareness of Microtakaful 
•Understand current practices and schemes 
•Build linkages and deliver support to current providers 
•Develop tools and standards 
Year One: 
•Desk based research on poverty levels 
•Landscape of insured and uninsured Muslim population. 
•Network of potential partners. 
•Information on practices, experiences and challenges. 
•Three pilot projects for in depth study 
Year Two: 
•Identify potential financial and technical supporters 
•Templates and guidelines for establishing microtakaful. 
•Dialogue with regulators and takafuloperators. 
•Work with members to establish microtakafulschemes 
.
Strategy for Implementation 
Country by country approach 
2.Country 
Diagnostic 
1. Identification 
of country 
3. Needs identification 
4. Country 
program 
Advocacy, 
Takaful, 
Technical Assistance 
5. Implementation with 
partners
Critical Success Factors 
•Commitment of ICMIF Development Committee 
•Cooperation of ICMIF members in emerging countries 
•Collection of credible data 
•Support from ICMIF established members 
•Funding from development agencies and donors
Proposed impact 
Desired outcome: 
The global expansion and growth of front line mutual/cooperative organizations in emerging countries 
Target: 
20% growth in mutual policyholders in emerging markets over 5 years
ICMIF Development ProgramInsurance for the People, By the People 
Thank you

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Can mutual microinsurance improve the living standard of the marginalized groups?

  • 1. Can mutual microinsurance improve the living standard of the marginalized groups? Presented by: Sabbir PatelSenior Vice-President, Emerging Markets, ICMIFAOA Seminar23-25thAugust, 2014
  • 2. Overview of presentation •Where is the cooperative/mutual insurance market? •Where is the mutual insurance market of tomorrow? •Potential for mutual microinsurance •Opportunities for takaful/microtakaful •ICMIF Development Program
  • 3. Where is the cooperative/mutual insurance market?
  • 4. Regional split of insurance in 2012 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% EuropeNorth AmericaAsia & OceaniaLatin AmericaAfrica
  • 5. Regional split of mutual insurance in 2012 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% EuropeNorth AmericaAsia & OceaniaLatin AmericaAfrica
  • 6. Growth in insurance market share by region (2007-2012) -20.0% 0.0% 20.0% 40.0% 60.0% 80.0% 100.0% EuropeNorth AmericaAsia & OceaniaLatin AmericaAfrica
  • 7. Growth in mutual market share by region (2007-2012)
  • 8. Global Mutual Market (2012) Source: Global Mutual Market Share 2012
  • 9. The Global mutual market Source: Global Mutual Market Share 2012
  • 10. Number of members/ policyholders Source: Global Mutual Market Share 2012 811 million in total
  • 11. The Top ten mutual insurance markets (2012) 2012 Rank Country 2012 Mutual Market Share 1 Australia 61.6% 2 Netherlands 53.4% 3 Slovakia 45.1% 4 Denmark 45.0% 5 Germany 43.3% 6 Norway 42.5% 7 Romania 42.1% 8 Japan 41.7% 9 France 40.8% 10 Hungary 38.5% Source: Global market share 2012, ICMIF; Swiss Re Sigma No3/2014
  • 12. Where is the future for cooperative/mutual insurance?
  • 13. Top ten largest insurance markets in the world Source: Global Mutual Market Share 2012 * Global Rank as per Swiss Re, World insurance in 2012, statistical appendix updated January 2014 Global Rank* Country 2012 Mutual Market Share 1 USA 34.5% 2 Japan 41.7% 3 UK 8.0% 4 China 0.3% 5 France 40.8% 6 Germany 43.3% 7 Republic of Korea 10.4% 8 Italy 20.3% 9 Canada 19.6% 10 Netherlands 53.4%
  • 14. Top ten largest insurance markets in the emerging world Source: Global Mutual Market Share 2012; *Swiss Re Sigma No. 3/2014 * Global Rank as per Swiss Re, World insurance in 2012, statistical appendix updated January 2014 Global rank* Country 2012 Mutual Market Share 4 China 0.30% 13 Brazil 7.70% 15 India 0.60% 17 South Africa 1.10% 24 Russia 0.90% 27 Mexico 4.80% 31 Thailand 1.20% 32 Indonesia 0.00% 33 Argentina 26.40% 34 Malaysia 13.70%
  • 15. The uninsured population is in emerging markets Continent Insurance premiums in 2012 (USD) Insurance penetration (% of GDP in 2013) Population (in millions) Europe 1,532,149,228 6.8 742 North America 1,396,642,000 7.4 355 Asia & Oceania 1,423,585,651 5.3 4,336 Latin America 164,290,048 3.2 615 Africa 64,114,000 3.5 1,110 Source: Swiss Re Sigma No. 3/2014
  • 16. ICMIF members in emerging markets •73* members in 35 emerging market countries •Premiums in 2012 was USD 6.7 billion, representing 1% of total insurance market premiums •Premiums 2012 up 14% on 2011 •Asian members up 12% •Latin American members up 19% •Assets USD17bn -2011, USD 8.1bn –2007 *providing insurance
  • 17. Potential for mutual microinsurancein emerging markets
  • 18. Overview of the microinsurance sector Insurance penetration: Insurance premium as a % of GDP (1) Microinsurance market potential (coverage): Number of 50 largest commercial insurers offering microinsurance products(3) (1)Swiss Re Sigma, “World insurance in 2012.” (2013) (3)Microinsurance innovation facility (2012) Microinsurance growth: Number of people covered by microinsurance 2007 -2011(2) 5.4times more policy holders (2)ILO ,Munich Re, “Protecting the poor: A microinsurance compendium Volume II.” (2012) = 100 million policy holders 2011: Cca. 500m policy holders 2007: 78m policy holders
  • 19. Microinsuranceis untapped in emerging markets •About 4-5 billion peoplelive on less than $8 a day •Potential consumers of microinsuranceservices estimated to be about 2.3 billion •Potential market estimated to be 3-4 billion policies •Between $30 and $50 billion premium revenueexpected annually •Total demand growing in excess of 10% a year, with premium increases outstripping those in developed markets. Source: Succeeding at Microinsurancethrough differentiation innovation and partnership-Accenture, 2012.
  • 20. Opportunity for mutual microinsurance The benefits of mutual and cooperative microinsurance Born from the grassroots Affinity Trust Cooperating For the people, by the people Client centred Member owned Transparency and ethics Community Know-how Scale Empowerment MUTUALITY
  • 21. Benefits of mutuality in microinsurance We can’t have a long-term sustainable proposition for microinsurance if clients are not getting value. You have to be committed, this is not something you can come into for a year or two, there are lessons to be learnt, a lot has been done in the past ten to fifteen years, and even 100 years ago, those lessons are there to be learnt. Michael McCord, President, Microinsurance Centre -A.M. Best webinar, 2012 The United Nations Conference on Trade and Development (UNCTAD) endorses that cooperative insurance, complimenting other forms of insurance, has a special role to play in the overall development process UNCTAD, 1977 Mutuals have some key advantages in microinsurance due to their proximity to members, which gives them a better understanding of members’ needs, facilitates claims settlements with better controls for fraud, and tends to engender significant trust from policyholders. Dirk Reinhard, Vice Chair of Munich Re Foundation Munich Re Foundation Annual Report 2011
  • 23. Muslim population by region Continent Insurance premiums in 2012 (USD) Insurance penetration (% of GDP in 2013) Population (in millions) Muslim population (in millions) Europe 1,532,149,228 6.8 742 56 North America 1,396,642,000 7.4 355 8 Asia & Oceania 1,423,585,651 5.3 4,336 1,391 Latin America 164,290,048 3.2 615 2 Africa 64,114,000 3.5 1,110 581 Source: Swiss Re Sigma No. 3/2014; www.muslimpopulation.com
  • 24. Source: www.muslimpopulation.com 7.6% 32% 0.4% 52.4% 1.5%1.8% Percentage of Muslim populationEuropeAsia & Middle EastLatin America andCarribeanAfricaOceaniaNorth America
  • 25. The lack of insurance penetration in Muslim countries Source: Human Development Report 2011 & Sigma (2011) World Insurance in 2010
  • 26. Potential Takaful markets Source: The World Takaful Report 2012, Ernst & Young
  • 27. Can Takaful impact the take up of microinsurance? “Cultural and religious values (also) affect the demand for microinsurancein Africa. When people believe that their fortunes are in God’s hands, they might not realize how insurance can help them take control of their lives” (Landscape study of Microinsurancein Africa, 2010) “ One reason for the low insurance penetration among Muslim population is that Shariahforbids conventional insurance and people are often not aware that a Shariah-compliant alternative exists in the form of Takaful. “ (Islamic Insurance Revisited, Swiss Re, 2011)
  • 28. Microtakaful–the opportunity •Large sectors of poverty in many Muslim countries •Low penetration of insurance -High economic growth •Religion plays a fundamental role in the lives of the poor •Not secluded for Muslims only •Mutual values at the heart of Takaful •Islamic microfinance growing
  • 29. The ICMIF Development ProgramTime to step up and realize our potential
  • 30. Key Challenges for mutual/takafulinsurers in emerging markets •Changes in legislation/regulation •Strict licensing requirements •Lack of working capital •Shortage of technological systems •Lack of technical assistance •Product dissemination and education •Reinsurance of high risk microinsuranceproducts •Low insurance penetration •Unstable economic conditions/ political instability Source: AllNationsSurvey 2013, ICMIF
  • 31. ICMIF Development Program for inclusive insurance Objectives: •Strengthen mutual organizations in emerging markets •Increase the availability and accessibility of simple, affordable, efficient and effective insurance for the poor •Raise awareness and support for mutual model from external stakeholders •Develop the fledging industry of microtakaful
  • 32. ICMIF Development Program ICMIF Development Committee Advocacy Working Group Microtakaful Working Group Research Working Group Technical Assistance Working Group ICMIF Development Fund
  • 33. Research Working Group Facilitator: Kumar Shailabh, Uplift Mutuals, India Objectives: •Understand and demonstrate key characteristics of mutuality in Microinsurance •Identify reasons for growth/ failure •Member needs assessment •“Mutual magic” repository of information •Standardised tools, benchmarks and templates •Comprehensive picture of mutual insurance in emerging markets •Empower members to address concerns/biases of external stakeholders Year One: •Academic Steering Committee •High level snapshot of mutualsin emerging markets •In-depth field visits to 5 member countries •Overview on how mutualsare regulated •Growing network of Universities and researchers Year Two: •Publication on innovations by mutuals •Case studies on impact of regulation •Online information exchange platform •Standards and parameters for mutuals Year Three Activities: •Impact focused publications •Comprehensive data on mutuals •Landscape on informal insurance market •Curriculum on mutual microinsurance •Mutual management course
  • 34. Technical Assistance Working Group Facilitator: Bert Opdebeeck, BRS, Belgium Objectives: •Technical assistance from established members and donors to developing companies •Support to MEM invested companies •Pipeline of investments for MEM •Develop Tools, standards and best practices •Provide direct training and technical solutions •Improvement of access to quality and affordable mutual microinsurance Year One: •Infrastructure for delivering technical assistance to members •Guide on “how best to deliver technical assistance” •Snapshot on common challenges facing mutual insurers in emerging countries Year Two: •Create a technical support group •Software to “automate” the match making function •3 pilot projects for technical assistance Year Three: •Develop training courses •Undertake ten technical assistance projects
  • 35. Advocacy Working Group Facilitator: Arman Oza, VimoSEWA, India Objectives: •Promote concept and practice of mutual microinsurance •Engage with regulators and other stakeholders •Create a network of ambassadors from members •Develop a communication mechanism Year One: •Three-year communication strategy •Social media and websites •Build a network of communication partners •Increase representation at International forums •Oversee internal and external messaging Year Two: •Engage supervisors in emerging markets •Raise awareness amongst established members •Ensure message is heard and included in external discussion and working groups •Raise awareness and participation of the MicroinsuranceSimulation Year Three: •Disseminate relevant publications from other working groups •Create partnerships with other external organizations working with the low-income sector
  • 36. Microtakaful Working Group Facilitator: Hassan Bashir, TIA, Kenya Objectives: •Increase access to affordable Islamic insurance •Develop an internal resource centre •Raise awareness of Microtakaful •Understand current practices and schemes •Build linkages and deliver support to current providers •Develop tools and standards Year One: •Desk based research on poverty levels •Landscape of insured and uninsured Muslim population. •Network of potential partners. •Information on practices, experiences and challenges. •Three pilot projects for in depth study Year Two: •Identify potential financial and technical supporters •Templates and guidelines for establishing microtakaful. •Dialogue with regulators and takafuloperators. •Work with members to establish microtakafulschemes .
  • 37. Strategy for Implementation Country by country approach 2.Country Diagnostic 1. Identification of country 3. Needs identification 4. Country program Advocacy, Takaful, Technical Assistance 5. Implementation with partners
  • 38. Critical Success Factors •Commitment of ICMIF Development Committee •Cooperation of ICMIF members in emerging countries •Collection of credible data •Support from ICMIF established members •Funding from development agencies and donors
  • 39. Proposed impact Desired outcome: The global expansion and growth of front line mutual/cooperative organizations in emerging countries Target: 20% growth in mutual policyholders in emerging markets over 5 years
  • 40. ICMIF Development ProgramInsurance for the People, By the People Thank you