This document provides guidelines for call center licensing in Bangladesh. It defines key terms related to call centers and sets forth licensing requirements. Call centers are required to be licensed and must meet technical requirements regarding connectivity and record keeping. The guidelines cover both domestic and international call centers as well as hosted call center service providers. Revenue sharing requirements are also outlined.
RF Planning and Optimization in GSM and UMTS NetworksApurv Agrawal
The report covers various aspects involved in improving the network coverage as well as the parameters used in planning of new network sites for GSM and UMTS networks.
This document provides an overview of telecommunication networks and technologies. It begins with an acknowledgement and certificate, then introduces concepts like leased lines, intranets, corporate networks, and wireless technologies. Leased lines provide dedicated bandwidth between two points and are important for businesses. Managed leased line networks allow for centralized monitoring and control. Intranets allow internal sharing of information over a local area network. Corporate networks connect dispersed local networks and enable secure communication and resource sharing. Wireless technologies discussed include WiFi, WiMAX and GSM for mobile communication.
The document discusses various logical channels used in GSM networks such as broadcast control channel (BCCH), common control channels (CCCH), dedicated control channels (DCCH), and traffic channels (TCH). It describes the purpose and usage of different channel types including stand-alone dedicated control channel (SDCCH), slow associated control channel (SACCH), and fast associated control channel (FACCH). The document also covers topics like burst structure, mapping of logical channels to physical channels, and usage of SDCCH in GSM networks.
The document discusses the Session Initiation Protocol (SIP) architecture. SIP is a signaling protocol used to initiate, maintain, and terminate real-time sessions for voice, video and messaging applications over Internet Protocol (IP) networks. It uses the Internet architecture and TCP/IP protocol suite. The document describes how SIP works, the various network elements involved like user agents, proxy servers, registrars, and gateways. It also discusses BSNL's deployment of SIP trunk services in India as an alternative to ISDN PRI and analog trunks.
This curriculum vitae outlines C. Vimal Kumar's professional experience and qualifications. He has over 6 years of experience in the telecom field, working for companies such as Reliance Jio, Tata Communications, Qatar Telecom, and Airtel. His roles have included fiber network planning and design, operations and maintenance, and managing fiber installation projects. He holds a Bachelor of Engineering degree in Electrical and Electronics Engineering from SA Engineering College in Chennai, India.
This document discusses capacity planning for GSM networks. It covers topics like trunking, traffic theory including traffic intensity, grade of service, busy hour, and request rate. It describes how to dimension traffic channels and SDCCH channels based on factors like traffic intensity and grade of service. It also discusses connectivity planning between network elements like MSC, BSC, transcoder, and BTS. It provides details on air interface, Abis interface between BSC and BTS, and different LAPD modes for signaling concentration over Abis. The objective is to estimate the optimal number of resources needed to meet performance requirements based on traffic analysis and engineering principles.
Telecoms spectrum licensing - regulation of radiofrequency spectrumMartyn Taylor
Presentation on the regulation of radiofrequency spectrum used for mobile telecommunications. What is spectrum ? How is it regulated ? What are the key commercial issues ?
RF Planning and Optimization in GSM and UMTS NetworksApurv Agrawal
The report covers various aspects involved in improving the network coverage as well as the parameters used in planning of new network sites for GSM and UMTS networks.
This document provides an overview of telecommunication networks and technologies. It begins with an acknowledgement and certificate, then introduces concepts like leased lines, intranets, corporate networks, and wireless technologies. Leased lines provide dedicated bandwidth between two points and are important for businesses. Managed leased line networks allow for centralized monitoring and control. Intranets allow internal sharing of information over a local area network. Corporate networks connect dispersed local networks and enable secure communication and resource sharing. Wireless technologies discussed include WiFi, WiMAX and GSM for mobile communication.
The document discusses various logical channels used in GSM networks such as broadcast control channel (BCCH), common control channels (CCCH), dedicated control channels (DCCH), and traffic channels (TCH). It describes the purpose and usage of different channel types including stand-alone dedicated control channel (SDCCH), slow associated control channel (SACCH), and fast associated control channel (FACCH). The document also covers topics like burst structure, mapping of logical channels to physical channels, and usage of SDCCH in GSM networks.
The document discusses the Session Initiation Protocol (SIP) architecture. SIP is a signaling protocol used to initiate, maintain, and terminate real-time sessions for voice, video and messaging applications over Internet Protocol (IP) networks. It uses the Internet architecture and TCP/IP protocol suite. The document describes how SIP works, the various network elements involved like user agents, proxy servers, registrars, and gateways. It also discusses BSNL's deployment of SIP trunk services in India as an alternative to ISDN PRI and analog trunks.
This curriculum vitae outlines C. Vimal Kumar's professional experience and qualifications. He has over 6 years of experience in the telecom field, working for companies such as Reliance Jio, Tata Communications, Qatar Telecom, and Airtel. His roles have included fiber network planning and design, operations and maintenance, and managing fiber installation projects. He holds a Bachelor of Engineering degree in Electrical and Electronics Engineering from SA Engineering College in Chennai, India.
This document discusses capacity planning for GSM networks. It covers topics like trunking, traffic theory including traffic intensity, grade of service, busy hour, and request rate. It describes how to dimension traffic channels and SDCCH channels based on factors like traffic intensity and grade of service. It also discusses connectivity planning between network elements like MSC, BSC, transcoder, and BTS. It provides details on air interface, Abis interface between BSC and BTS, and different LAPD modes for signaling concentration over Abis. The objective is to estimate the optimal number of resources needed to meet performance requirements based on traffic analysis and engineering principles.
Telecoms spectrum licensing - regulation of radiofrequency spectrumMartyn Taylor
Presentation on the regulation of radiofrequency spectrum used for mobile telecommunications. What is spectrum ? How is it regulated ? What are the key commercial issues ?
Este documento describe los elementos clave de las redes telefónicas. Explica que una central telefónica es necesaria para conectar un número elevado de aparatos y es responsable de funciones como los tonos de usuario. Describe dos tipos de redes telefónicas: de enlace, que unen centrales telefónicas, y de abonados, que unen desde el cliente hasta la central. También incluye tareas para representar esquemáticamente estas redes y sus elementos.
Huawe 2 g&3g drive test training v1.3AK Rahman
Dokumen tersebut memberikan panduan lengkap tentang penggunaan perangkat lunak TEMS Investigation untuk melakukan analisis jaringan seluler 2G/3G melalui uji coba perjalanan (drivetest). Dokumen tersebut menjelaskan tentang persiapan perangkat keras dan perangkat lunak, pengumpulan data, analisis rute, penanganan logfile, dan analisis kinerja jaringan 2G/3G.
1-NSA Basical Precedure Introduction -trainning 5G RADIO FREQUENCY EMERSON E...EMERSON EDUARDO RODRIGUES
1. The document discusses NSA (non-standalone) architecture and mobility procedures, including SgNB addition, change, and release.
2. It describes the NSA anchoring feature which aims to keep UEs anchored to preferred anchor points as much as possible to improve user experience.
3. Key aspects of EN-DC carrier management and mobility are explained, such as independent anchor selection in both idle and connected modes.
This document discusses cell coverage and ranges for LTE networks. Key points include:
- LTE aims to support cell radii up to 5 km while still enabling coverage of 100km or more, to support high-speed rail and wide-area deployments.
- Cell sizes in LTE can range from a few meters across in indoor environments to radii of 100km or more for large rural cells.
- The random access preamble formats and timing advance mechanisms in LTE are designed to support the maximum cell size of 100km radius to accommodate the largest expected propagation delays.
- A guard period duration of 700 μs supports one-way propagation delays of around 100km, allowing LTE to potentially support cell
This document provides an overview and specifications for the RRU5508 radio unit. It describes the physical appearance and ports of the unit. It also provides extensive technical specifications for the unit, including supported frequency bands, capacity, receiver sensitivity, typical output power for various frequency band combinations, power consumption, input power requirements, and environmental specifications.
The Avaya Aura Suite Licensing consists of 3 packages - Foundation, Mobility, and Collaboration suites - that simplify UC licensing. Customers can mix and match licenses in any quantity or combination. The Foundation Suite provides core telephony and messaging with desktop clients. The Mobility Suite adds mobility applications and messaging access. The Collaboration Suite includes all previous features plus video and audio/web conferencing.
in these slides you will learn what is roaming and how it is work in simple way also with some signaling to show how the operators work together and how call & SMS routed , billing ,agreement ,
for any information plz contact me (rawand.ali@hotmail.com)
Tel: +9647701105935
Industrial training report on GSM Techology at BSNLAnshul Joshi
This document is an industrial report submitted by Anshul Joshi towards the partial fulfillment of requirements for a Bachelor of Technology degree in Electronics and Communication Engineering. It provides an acknowledgment, declaration, table of contents, and begins discussing the introduction and basic concepts of GSM technology, including definitions, the evolution of mobile telephone systems, and specifications of GSM. It also provides figures and discusses growth in cellular subscribers worldwide.
The document provides information on the history and technology of BSNL, the Indian state-run telecommunications company. It was formed in 1985 when the Department of Post and Telegraph was separated into the Department of Post and Department of Telegraph. The document then describes how a telephone subscriber is connected to an exchange, going through the handset, rosette, window, distribution point, and main distribution frame. It also provides brief summaries of WiMAX technology and applications, broadband policy and subscribers in India, and optical fiber and GSM network architecture.
Microwave backhaul plays an important role in providing a good user experience and overall network performance. The backhaul capacity needed per base station differs substantially, depending on target data rates and population density.
Microwave backhaul technology is able to handle 100 percent of all radio access sites’ capacity needs. This is true for today as well as in 2020, when it will evolve to support multi-gigabit capacities in traditional frequency bands and beyond 10 gigabits in the millimeter wave.
This document describes the state transition functionality in WCDMA RAN networks. It discusses the various state transitions a UE can undergo, such as D2F (CELL_DCH to CELL_FACH), F2P (CELL_FACH to CELL_PCH) and D2D (between different CELL_DCH configurations). The triggers, timers and thresholds involved in each state transition are defined. Low activity state and always online functionality are also covered. State transition allows the network to dynamically adjust the UE state according to traffic volume and activity level to improve resource utilization.
Presentation from SIEPON Seminar on 20 April in Czech Republic, sponsored by IEEE-SA & CAG. Opinions presented by the speakers in this presentation are their own, and not necessarily those of their employers or of IEEE.
This documents will help to understand the details procedure of GSM IDLE Mode Behavior. GSM Idle mode behavior starting from PLMN selection, GSM Cell Camp, Cell Selection, Cell Reselection, Location Update, Paging, System Information to Measurements procedures have been captured in this document.
Geography and History of Sweden
Sweden is the fourth largest European country with a total area of 450,295 sq. kms. It is
physically located to the east of the Scandinavian Peninsula. Sweden slopes to the east and South
from Kjolen Mountains, bordering Norway with Kebnekaise as its highest point (about 2,123m).
Mountains and lakes characterize Northern Sweden while southern and eastern regions have
lowlands, with plains and fertile forestry valleys.
- See more at: http://www.customwritingservice.org/blog/academic-research-paper-on-sweden
Elder Gordon B. Hinckley counseled believers to be grateful, smart, involved, clean, true, positive, humble, still, and prayerful. He encouraged living a life of thankfulness, wisdom, service, purity, integrity, optimism, modesty, calmness, and spirituality.
According to studies, almanac world’s most ethical corporations are listed by the Ethisphere Institute. The listed corporations go beyond making declaration based on morally doing business; they undertake the translation of the statements made into actions. The world’s most ethical companies institute (honorees), agitates ethical practices and values within, and it also surpasses permissible acquiescence smidgens (Boone, 2009). This assists in the determination of the future industry values through the establishment of finest practices recently. Learn more in this post.
- See original at: http://www.customwritingservice.org/blog/worlds-most-ethical-companies/
Sophia Sideris is seeking a position that allows her to foster positive relationships and a safe academic environment for students. She has a Master's degree in School Counseling and over 15 years of experience as a computer teacher, technology coordinator, and school counselor intern. Her resume outlines her educational background and qualifications, including fluency in English and Greek, technology skills, and counseling experience working with students in grades K-8.
This document discusses manual transmissions and transaxles. It begins with the history and purpose of manual transmissions and describes the development of improved designs. It then discusses different types of gears such as spur gears and helical gears, along with their advantages and disadvantages. The document outlines types of gear meshing and explains how gear ratios and trains work. It describes the main components of manual transmissions and transaxles and compares the differences between rear-wheel drive and front-wheel drive systems.
Este documento describe los elementos clave de las redes telefónicas. Explica que una central telefónica es necesaria para conectar un número elevado de aparatos y es responsable de funciones como los tonos de usuario. Describe dos tipos de redes telefónicas: de enlace, que unen centrales telefónicas, y de abonados, que unen desde el cliente hasta la central. También incluye tareas para representar esquemáticamente estas redes y sus elementos.
Huawe 2 g&3g drive test training v1.3AK Rahman
Dokumen tersebut memberikan panduan lengkap tentang penggunaan perangkat lunak TEMS Investigation untuk melakukan analisis jaringan seluler 2G/3G melalui uji coba perjalanan (drivetest). Dokumen tersebut menjelaskan tentang persiapan perangkat keras dan perangkat lunak, pengumpulan data, analisis rute, penanganan logfile, dan analisis kinerja jaringan 2G/3G.
1-NSA Basical Precedure Introduction -trainning 5G RADIO FREQUENCY EMERSON E...EMERSON EDUARDO RODRIGUES
1. The document discusses NSA (non-standalone) architecture and mobility procedures, including SgNB addition, change, and release.
2. It describes the NSA anchoring feature which aims to keep UEs anchored to preferred anchor points as much as possible to improve user experience.
3. Key aspects of EN-DC carrier management and mobility are explained, such as independent anchor selection in both idle and connected modes.
This document discusses cell coverage and ranges for LTE networks. Key points include:
- LTE aims to support cell radii up to 5 km while still enabling coverage of 100km or more, to support high-speed rail and wide-area deployments.
- Cell sizes in LTE can range from a few meters across in indoor environments to radii of 100km or more for large rural cells.
- The random access preamble formats and timing advance mechanisms in LTE are designed to support the maximum cell size of 100km radius to accommodate the largest expected propagation delays.
- A guard period duration of 700 μs supports one-way propagation delays of around 100km, allowing LTE to potentially support cell
This document provides an overview and specifications for the RRU5508 radio unit. It describes the physical appearance and ports of the unit. It also provides extensive technical specifications for the unit, including supported frequency bands, capacity, receiver sensitivity, typical output power for various frequency band combinations, power consumption, input power requirements, and environmental specifications.
The Avaya Aura Suite Licensing consists of 3 packages - Foundation, Mobility, and Collaboration suites - that simplify UC licensing. Customers can mix and match licenses in any quantity or combination. The Foundation Suite provides core telephony and messaging with desktop clients. The Mobility Suite adds mobility applications and messaging access. The Collaboration Suite includes all previous features plus video and audio/web conferencing.
in these slides you will learn what is roaming and how it is work in simple way also with some signaling to show how the operators work together and how call & SMS routed , billing ,agreement ,
for any information plz contact me (rawand.ali@hotmail.com)
Tel: +9647701105935
Industrial training report on GSM Techology at BSNLAnshul Joshi
This document is an industrial report submitted by Anshul Joshi towards the partial fulfillment of requirements for a Bachelor of Technology degree in Electronics and Communication Engineering. It provides an acknowledgment, declaration, table of contents, and begins discussing the introduction and basic concepts of GSM technology, including definitions, the evolution of mobile telephone systems, and specifications of GSM. It also provides figures and discusses growth in cellular subscribers worldwide.
The document provides information on the history and technology of BSNL, the Indian state-run telecommunications company. It was formed in 1985 when the Department of Post and Telegraph was separated into the Department of Post and Department of Telegraph. The document then describes how a telephone subscriber is connected to an exchange, going through the handset, rosette, window, distribution point, and main distribution frame. It also provides brief summaries of WiMAX technology and applications, broadband policy and subscribers in India, and optical fiber and GSM network architecture.
Microwave backhaul plays an important role in providing a good user experience and overall network performance. The backhaul capacity needed per base station differs substantially, depending on target data rates and population density.
Microwave backhaul technology is able to handle 100 percent of all radio access sites’ capacity needs. This is true for today as well as in 2020, when it will evolve to support multi-gigabit capacities in traditional frequency bands and beyond 10 gigabits in the millimeter wave.
This document describes the state transition functionality in WCDMA RAN networks. It discusses the various state transitions a UE can undergo, such as D2F (CELL_DCH to CELL_FACH), F2P (CELL_FACH to CELL_PCH) and D2D (between different CELL_DCH configurations). The triggers, timers and thresholds involved in each state transition are defined. Low activity state and always online functionality are also covered. State transition allows the network to dynamically adjust the UE state according to traffic volume and activity level to improve resource utilization.
Presentation from SIEPON Seminar on 20 April in Czech Republic, sponsored by IEEE-SA & CAG. Opinions presented by the speakers in this presentation are their own, and not necessarily those of their employers or of IEEE.
This documents will help to understand the details procedure of GSM IDLE Mode Behavior. GSM Idle mode behavior starting from PLMN selection, GSM Cell Camp, Cell Selection, Cell Reselection, Location Update, Paging, System Information to Measurements procedures have been captured in this document.
Geography and History of Sweden
Sweden is the fourth largest European country with a total area of 450,295 sq. kms. It is
physically located to the east of the Scandinavian Peninsula. Sweden slopes to the east and South
from Kjolen Mountains, bordering Norway with Kebnekaise as its highest point (about 2,123m).
Mountains and lakes characterize Northern Sweden while southern and eastern regions have
lowlands, with plains and fertile forestry valleys.
- See more at: http://www.customwritingservice.org/blog/academic-research-paper-on-sweden
Elder Gordon B. Hinckley counseled believers to be grateful, smart, involved, clean, true, positive, humble, still, and prayerful. He encouraged living a life of thankfulness, wisdom, service, purity, integrity, optimism, modesty, calmness, and spirituality.
According to studies, almanac world’s most ethical corporations are listed by the Ethisphere Institute. The listed corporations go beyond making declaration based on morally doing business; they undertake the translation of the statements made into actions. The world’s most ethical companies institute (honorees), agitates ethical practices and values within, and it also surpasses permissible acquiescence smidgens (Boone, 2009). This assists in the determination of the future industry values through the establishment of finest practices recently. Learn more in this post.
- See original at: http://www.customwritingservice.org/blog/worlds-most-ethical-companies/
Sophia Sideris is seeking a position that allows her to foster positive relationships and a safe academic environment for students. She has a Master's degree in School Counseling and over 15 years of experience as a computer teacher, technology coordinator, and school counselor intern. Her resume outlines her educational background and qualifications, including fluency in English and Greek, technology skills, and counseling experience working with students in grades K-8.
This document discusses manual transmissions and transaxles. It begins with the history and purpose of manual transmissions and describes the development of improved designs. It then discusses different types of gears such as spur gears and helical gears, along with their advantages and disadvantages. The document outlines types of gear meshing and explains how gear ratios and trains work. It describes the main components of manual transmissions and transaxles and compares the differences between rear-wheel drive and front-wheel drive systems.
Dokumen ini berisi susunan pengurus Badan Eksekutif Mahasiswa Fakultas Teknik Sipil dan Perencanaan ITS untuk masa bakti 2014-2015. Terdiri dari Badan Pengurus Harian, 7 departemen, 1 badan semi otonom, dan 1 badan koordinasi pemandu beserta struktur dan personilnya.
Insider Tips: How to Measure & Improve Customer SatisfactionErica Marois
This document summarizes a Twitter discussion on measuring and improving customer satisfaction. Participants discussed defining customer satisfaction versus delight, common metrics like CSAT, interpreting satisfaction data to improve experience, components of good surveys, and non-traditional survey questions. Building a customer-centric culture involves treating employees well so they want customers to be happy too, empowering agents, and sharing good customer service stories.
This document discusses using data to drive content marketing strategies. It recommends analyzing metrics like goals, links, traffic, content type and social data to identify patterns. The data should then be graphed to inform content topics and strategies. Case studies show how analyzing search volume led to identifying opportunities and changing a company's strategy. The document encourages experimenting with different content types, with most being safe topics, some riskier, and a small amount potentially game-changing.
How is The Internet of Things Impacting the Contact Center?Erica Marois
As we head toward the final stretch of 2016, we're ready to look ahead. What's next for the contact center of 2017? 2020? 2025? What impact will connected devices and ever-evolving technology have on the contact center? This week during #ICMIchat we spent some time discussing the ways emerging technology is already impacting the contact center, and exploring future impacts. Click through this presentation for opinions from industry thought leaders.
resolution no 142 2011, issuance of access deficit contribution guidelinetraoman
This document provides guidelines for applications made by Oman Telecommunication Company for access deficit contributions. It establishes the following:
- Access deficit is the difference between the costs and revenues of providing fixed line access services. Qualified licensees can apply for contributions to cover deficits.
- Applications must include audited documentation showing the access deficit net of contributions from other profitable services. They are limited to deficits that cannot be covered by other sources.
- Applications can be made for deficits between 2011-2012. TRA will determine approved deficits within 60 days and notify all licensees of required contribution rates based on international call volumes.
- Licensees must provide traffic data and dispute any rates within 30 days. Approved contributions will
This document outlines the rules and conditions for a Class II license to provide additional public telecommunication services in Oman. It includes definitions of key terms, general provisions, license fees and durations, and specific conditions regarding quality of service, customer obligations, tariffs, and more. The license allows the provision of additional services, subject to approval by Oman's telecommunications regulatory authority, and is granted for an initial period of five years, renewable according to regulations.
This document outlines the rules and conditions for a Class II license to provide additional public telecommunication services in Oman. It includes definitions of key terms, the scope of services permitted under the license, general guidelines for licensees, fees and royalty payments, license duration and renewal processes, conditions for modification or termination of the license, and various operational conditions for licensees regarding quality of service, customer obligations, numbering, privacy, billing and more. The license allows providers to offer additional telecom services through basic public fixed or mobile networks, but prohibits the provision of other core services like basic voice, public data or satellite services.
This document outlines draft regulations for local loop unbundling that would require telecommunications providers in the country that have significant market power and offer broadband services to their own subscribers to also offer wholesale broadband services to other licensees. It defines key terms and establishes requirements for non-discrimination, backhaul transmission services, ordering processes, procedures to address unauthorized switching of subscribers, reporting of service statistics, and penalties for failure to meet service delivery timelines. The regulations are intended to facilitate competition in the provision of broadband internet access services.
Public consultation on access deficit contributiontraoman
The document is a consultation paper from the Telecommunications Regulatory Authority (TRA) of Oman regarding a draft decision on Access Deficit Contribution (ADC). The draft decision outlines a regulatory process for international gateway operators and operators requesting ADC to follow. It defines key terms and sets rules for qualified licensees to annually apply for ADC based on audited accounts and traffic data. Applications must include documentation and an auditor's certificate to justify ADC calculations. ADC will be limited to the portion of access deficit not funded by other economic profits and calculated based on schedules provided. The TRA will notify approved provisional ADC rates and parties must settle differences between provisional and final ADC charges.
This document summarizes the invitation for proposals from eligible Bangladeshi entities for licenses to provide international gateway services (IGW) and interconnection exchange (ICX) services in Bangladesh. Key details include:
- The Bangladesh Telecommunication Regulatory Commission (BTRC) will issue 3 IGW licenses and invites proposals by November 21, 2007.
- Licensing guidelines and application forms can be obtained from BTRC for 50,000 Taka. Proposals must follow all terms and conditions.
- BTRC will also issue licenses for other services like international internet gateway and one entity can apply for multiple licenses but will only receive one.
- A pre-bid meeting will be held on November 4, 2007 for
This document outlines a Technical Quality of Service and Key Performance Indicators Regulation issued by the Telecommunications Regulatory Authority of Lebanon. It establishes mandatory minimum quality of service standards for service providers designated as having significant market power. The regulation defines key terms, outlines service provider obligations around quality of service and network outage reporting, and establishes compliance and penalty provisions to ensure adherence to the standards. It includes appendices defining technical quality of service principles, specifying the quality of service parameters and target levels, and providing a template for network outage reports.
The document provides an overview of Malaysia's regulatory framework for 3G mobile virtual network operators (MVNOs). It defines an MVNO and outlines proposals from Telekom Malaysia and UMTS to provide 3G airtime capacity to MVNOs through various partnership models. Telekom Malaysia proposed four MVNO models with different levels of control over branding, billing and services. UMTS committed to sharing wholesale capacity with innovative MVNOs and outlined principles for assessing potential partners. The framework aims to lower barriers to entry and increase competition through service-based operators.
This document provides a regulatory framework for mobile virtual network operators (MVNOs) in Malaysia. It defines MVNOs and outlines four business models for MVNOs - full MVNO, enhanced service provider, enhanced reseller, and reseller. It discusses proposals from Telekom Malaysia and UMTS to provide airtime capacity to MVNOs. The document also covers licensing requirements, numbering allocation, and the MCMC's limited regulatory intervention approach to ensure MVNO sustainability and competitiveness.
Request for Proposal (RFP) For Deployment of Video ...Videoguy
This document is a Request for Proposal from Housing & Urban Development Corporation Limited for the deployment of a video conferencing solution. It outlines the bid details, introduction, existing network design, bidder eligibility criteria, scope of work, and instructions to bidders. The RFP seeks proposals to establish video conferencing between HUDCO's head office in New Delhi and 8 regional offices across India. Bidders must meet the eligibility criteria and the scope of work includes supplying, installing, and managing video conferencing equipment for 3 years along with training.
This document outlines carrier selection regulations for telecommunications operators in Oman. It defines carrier selection and related terms, and sets requirements for operators to offer both call-by-call carrier selection (CCS) and carrier pre-selection (CPS). Operators must cooperate to implement CCS within 4 months and CPS within 10 months of receiving an order. The regulations specify processes for ordering, charges, penalties for non-compliance, and reporting requirements.
The Telecom Regulatory Authority of India (TRAI) was established in 1997 to regulate the telecommunications sector in an independent manner. TRAI aims to enable quick growth of telecom in India through a transparent regulatory environment. Key functions of TRAI include regulating tariffs, interconnection issues, and protecting consumer interests. Some services regulated by TRAI include National Do Not Call registry to limit telemarketing calls, mobile number portability to allow retaining numbers when changing providers, and consumer protection regulations regarding mobile connections and complaint redressal. Statistical data presented shows declining telecom subscribers and tele-density in India over time. New services being introduced include 4G technology and mobile television.
This document is a translation of a telecommunications license granted to the Omani-Qatari Telecommunications Company (Nawras) to install and operate fixed public telecommunications systems and provide telecommunications services in Oman. The license contains standard definitions, general provisions regarding fees and obligations, conditions for services, interconnection, quality of service, and more. It grants Nawras the right to provide various telecom services, including basic voice, data, international, and broadband access using fixed and wireless networks, subject to regulations on interconnection, consumer protection, and other industry standards.
Mobile Number Portability completed its 8 months, investment of approximate Rs.10,000 Crore, & according to data from the telecommunications regulator, about 13 million subscribers changed their service providers until the end of June
Guidelines for uplinking from india(net report)Sudesh Kumar
The document provides guidelines for uplinking television channels from India. It outlines three types of licenses that can be obtained: 1) To set up an uplinking hub/teleport facility, 2) To uplink a specific TV channel, and 3) For Indian news agencies to have uplinking facilities. The guidelines describe eligibility criteria, license periods, basic obligations, and application procedures for each license type. Obligations include complying with broadcasting codes and obtaining security clearances.
This document is a license granted by the Telecommunications Regulatory Authority of Oman to Oman Telecommunications Company (Omantel) to install, operate, maintain and exploit a public mobile telecommunications system and provide telecommunications services in Oman for 15 years. It defines key terms, outlines Omantel's authority to connect to other systems, and specifies license fees and royalties. It also covers duration, modification, termination on expiration, and compliance requirements.
166/2007 On the regulation of Internet servicestraoman
This document outlines regulations for internet service provision in commercial outlets and public places in Oman as per Resolution No. 166/2007.
The key points are:
1) Internet service may not be offered in commercial outlets and public places without registration with the Telecommunications Regulatory Authority.
2) Only licensed Internet Service Providers can provide internet access.
3) Internet cafes must comply with regulations around notifying authorities of closures, installing antivirus software, informing users of prohibited content, preventing access to prohibited software/hardware, authenticating and logging user data.
4) Internet cafes are prohibited from allowing Voice Over IP calls and must enable officials to inspect premises and equipment for compliance
This document summarizes Muzammil Khan's summer training report at Bharat Sanchar Nigam Limited (BSNL) submitted for his Bachelor of Technology degree. It discusses his acknowledgments, an introduction to BSNL including its role in Indian telecommunications, and an overview of the basic functioning of telecom networks including call setup, electronic exchanges, carrier rooms, main distribution frames, and power plants. The report also provides brief introductions to topics like leased lines, intranets, corporate networks, Wi-Fi, WiMAX, and GSM that Muzammil learned about during his training at BSNL.
Call center application documents-new-en-2010kyawzay htet
This document outlines the application process and requirements for call centers in Lebanon. It details the 14 documents required in the application, including commercial documents, financial documents, real estate documents, and technical specifications. It describes the 5-step application procedure. It provides additional clarification requested from applicant companies regarding clearance, ownership, IDs, services, and customers. Binding and photocopy requirements are also specified.
Call pilot call center setup and operationkyawzay htet
This document provides instructions for setting up and operating a Nortel Networks call center using their Call Center and CallPilot software. It describes the different call center features, how to add agents and set up skillsets to route calls. The document also covers setting up and managing skillset mailboxes to handle calls not answered by agents.
This document describes the components and infrastructure of an international call center. It includes interactive voice responses, a CTI server, a management console, a switch, agent PCs, phones, a MUX and ACD, copper wire, a local leased line, an application server, a customer database server, and CDR records. Common abbreviations used are listed.
This document provides an overview of installing and setting up an IPSTAR user terminal. It discusses the components of the user terminal including the antenna, low noise block downconverter (LNB), block upconverter (BUC), feed assembly, orthogonal mode transducer (OMT), and transmit reject filter (TRF). It also covers topics like polarization, antenna patterns, the effects of mispointing an antenna, and checking for sun outage times. The proper assembly and setup of each component is important to ensure optimal performance and avoid interference issues.
Gsma mobile world congress 2012 barcelona (day 3)kyawzay htet
The document discusses the third day of the 2012 GSMA Mobile World Congress held in Barcelona. The conference brings together mobile operators and companies from across the world to showcase the latest developments and innovations in mobile technology. Key topics included the growing importance of apps and the potential of near field communication technology.
Gsma mobile world congress 2012 barcelona (day 2)kyawzay htet
The GSMA mobile world congress was held in Barcelona in 2012. On the second day of the conference, attendees participated in discussions and presentations about the mobile industry. New technologies and upcoming mobile devices were highlighted at the event.
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1. BANGLADESH TELECOMMUNICATION
REGULATORY COMMISSION
IEB Bhaban, Ramna, Dhaka-1000
No. BTRC/LL/Call Center/Licensing Procedure(268)/2008-491 Date:06-07-2009
AMENDED GUIDELINE
ON
CALL CENTER LICENSING
BANGLADESH TELECOMMUNICATION REGULATORY COMMISSION
(www.btrc.gov.bd)
July 2009
2. 2 of 12
ABBREVIATIONS
1. BTRC Bangladesh Telecommunication Regulatory
Commission.
2 CDR Call Data Records.
3. DRC Disaster Recovery Center.
4. HCC Hosted Call Center.
5. HCCSP Hosted Call Center Service Provider.
6. IPLC International Private Leased Circuit.
7. MRTG Multi Router Traffic Grapher.
8. NMC National Monitoring Center.
9. PCO Public Call Office.
10. PoP Point of Presence.
11. PSTN Public Switched Telephone Network.
12. VPN Virtual Private Network.
13. VSAT Very Small Aperture Terminal.
3. 3 of 12
DEFINITIONS AND INTERPRETATIONS
1. Unless the context otherwise requires, the different terms and expression used in the
guideline shall have the following meaning assigned to them. The headings are given
for the sake of convenience in the guideline and do not carry any special meaning.
2. “Commission” means Bangladesh Telecommunication Regulatory Commission
established under the Bangladesh Telecommunication Act, 2001(as amended).
3. “Call Detail Records (CDR)” is generated by all types of call centers in the form of
binary or any other form of file that includes all types of records of outgoing and
incoming calls such as caller and called party number, origin and destination of calls,
call duration, calling time, location, etc.
4. “Disaster Recovery Center (DRC)” means complete backup center which can be
used when the main center becomes inoperative for any reasons.
5. “Hosted Call Center (HCC)” means call center which does not have any
infrastructure other than call center agents. The infrastructural facility will be
provided from the Hosted Call Center Service Provider.
6. “Hosted Call Center Service provider (HCCSP)” means service provider who
provides the required infrastructure services to the Hosted Call Center operator.
7. “International Private Leased Circuit (IPLC)” means International point to point
Private Leased Circuit.
8. “Multi Router Traffic Grapher (MRTG)” is a free software for monitoring and
measuring the traffic load on network links. It allows the user to see traffic load on a
network over time in graphical form.
9. “Point of Presence (PoP)” is the client location at the foreign end where the telecom
traffic of the client is collected for the call center at Bangladesh end.
10. “Virtual Private Network (VPN)” means a private network which is composed of
leased resources of public network.
11. “Very Small Aperture Terminal (VSAT)” means a two-way satellite ground station
with a dish antenna that is smaller than 3 meters.
12. “Infrastructure” means the entire call center related equipment (Hardware and
Software).
4. 4 of 12
License Guidelines for Call Center, Hosted Call Center (HCC) and
Hosted Call Center Service Provider (HCCSP)
(International and Domestic)
1. GENERAL CONDITIONS
1.1 Call centers/HCC operators are not allowed to extend the services to other Call Center
operators. A call center/HCC will be a facility which will have at least 5 seats or
agents.
1.2 Interested parties willing to start Call Center/HCC or HCCSP business shall apply for
license to the Commission in prescribed form(BTRC:CC1) available in the website
www.btrc.gov.bd . The license shall be issued as per Licensing Procedure Regulations,
2004 (as amended) and shall be governed by the section 36 of Bangladesh
Telecommunication Act, 2001.
1.3 Any entity that itself operates „Call Center‟ for its customers within the country does
not require any license. This license is only applicable for services those are
outsourced to the Call Center / HCC Operators by another party.
1.4 Notwithstanding any contrary provisions of any other Regulatory and Licensing
Guidelines the license will be given to Individuals, partnerships or Companies/Joint
Venture Companies registered/formed under existing applicable laws of Bangladesh.
1.5 If any Telecommunication operator (Mobile, PSTN, ISP, DDCSP, IGW, ICX, IIG etc.)
desires to commence Call Center business, it will have to separate the Call Center
location from its existing premises.
1.6 For foreign investment, no fund can be raised locally from the financial institutions in
Bangladesh. Foreign investors must bring in equity financing from overseas.
1.7 The employment of foreign expatriates is limited to 10% after 1st year of operation.
Relevant Government rules and regulations regarding foreign personnel employment
have to be followed.
1.8 International and Domestic Call center services can be extended under single license
subject to terms and conditions contained in this guidelines.
1.9 HCCSPs would require separate license to operate Call Center / HCC on its own.
1.10 A licensee can have multiple centers under a single license. The locations with
number of agents and client details will have to be registered with the Commission
before operation.
1.11 The Call Center/HCC operators will inform the Commission in prescribed form
(BTRC:CC2, available in the website www.btrc.gov.bd) of any addition of call agents
in its existing call center or addition of Call Center/HCC before activation.
1.12 The HCCSP will inform the Commission in prescribed form (BTRC:CC2, available in
the website www.btrc.gov.bd) of any addition of HCC operator or HCC agents under
its domain before extending service.
5. 5 of 12
1.13 If the operator proposes to change the location of Call Center/HCC/HCCSP Center, it
will inform the Commission in prescribed form (BTRC:CC3, available in the website
www.btrc.gov.bd) before relocation and service commencement.
1.14 The operator can also set up „Disaster Recovery Center‟. The DRC can only be used
during any situation when the main Center, can not be used or becomes inoperative.
DRCs have to be situated inside Bangladesh.
1.15 License fee payable to the Commission:
Taka 5,000 (five thousand) only for each category of Call Center service License as
one time fee for initial term of 5 years.
1.16 Revenue Sharing with BTRC:
There will be no revenue sharing for the first 3 (three) years for Dhaka and
Chittagong Metropolitan areas and first 5 (five) years for the rest of the country. The
licensees shall share with the Commission 0.5% of its gross revenue earning on yearly
basis after this “Revenue sharing holidays”.
1.17 The validity of the license shall be for 5 (five) years. Upon expiry of 5 (five) years,
the license may be renewed for subsequent terms, each of 5 (five) years in duration.
The Licensee shall apply for renewal one month before expiry of license validity.
1.18 A Licensee shall inform the Commission of any change in the information furnished
within 15 days.
1.19 The Call Center or HCC or HCCSP centers must not be used as a transit point of any
sort.
1.20 Licensees shall not misuse the Telecommunication resources for any other activity
and shall be responsible for the same.
1.21 The Licensee shall commence operation within 6 months from issue of license.
Extension may be considered upon receipt of application from licensee stating reasons
thereof, otherwise it may be cancelled. However the licensee must commence
operation within 30 days of obtaining the international and/or domestic connectivity
with intimation to the Commission.
1.22 The Commission reserves the right to alter, change, modify or add any terms and
conditions of the license including applicable fees at any time in public and industry
interest as per Bangladesh Telecommunication Act, 2001.
2. TECHNICAL CONDITIONS FOR OPERATION OF CALL
CENTER/HCC/HCCSP CENTER
2.1 International Call Center/International Hosted Call Center:
2.1.1 The Call Center shall obtain the required connectivity including Satellite/VSAT
bandwidth from Service Providers duly licensed by the Commission.
2.1.2 HCC operators will use the services of infrastructure of licensed HCCSP.
6. 6 of 12
2.1.3 The connectivity between „Call Center‟ and overseas client(s) shall be through IPLC
(International Private Leased Circuit). IPLC connection is to be obtained from
authorized submarine cable operator(s). The amount of bandwidth should be in
proportion with the number of seats of the Call Center.
2.1.4 The primary connectivity would be through SEA-ME-WE 4 submarine cable or any
other submarine cable(s) when available. The operator may have backup route
through Satellite/VSAT until the availability of alternate submarine cable(s).
2.1.5 HCC operators can not have direct link with it‟s overseas client(s). HCCSP will
arrange required connectivity through IPLC.
2.1.6 The connectivity between HCCSP and HCC must be through local leased line. The
leased line could also be point to point wireless link subject to frequency availability
and allocation principles in force.
2.1.7 All Licensee must keep daily MRTG (Multi Router Traffic Grapher) records, for
monitoring and measuring traffic load of the link and for making the records available
to the commission.
2.1.8 No termination or connectivity is allowed to/from domestic PSTN, Cellular, Data or
any other type of network other than point to point leased line between HCCSP center
and HCC. Telecommunication network connectivity is allowed at foreign end through
overseas clients‟ PoP.
2.1.9 Both inbound and outbound international calls are permitted from the International
Call Centers for call center service purposes only.
2.1.10 Call Centers must have provision for recording and storing all detail call data records
(CDRs) for a minimum of 3 months.
2.1.11 Call Centers/HCCs operator shall ensure complete separation of local telephone lines
used purely for office purposes from the Call Center/HCC/HCCSP network.
2.1.12 Interconnection between Call Centers for same overseas client is permitted with prior
permission of the Commission for redundancy, backup and load balancing.
Interconnections between call centers for different clients are not permitted.
2.1.13 Interconnection between any Domestic Call Centre and International Call Center is
not permitted.
2.1.14 International and Domestic Call Center/HCC shall be located in separate premises.
2.1.15 Network Setup of the Call Center/HCC will not be extended by any means to another
location other than the specified location.
2.1.16 Call Center/HCC operators will not configure the equipment to support remote agents.
2.1.17 The Call Center operator may be permitted to create VPN or apply encryption either
by software or hardware. However, appropriate monitoring facilities are to be made
available to the Commission/NMC, if required.
7. 7 of 12
2.1.18 The Commission shall have the right to direct the telecommunication facility provider
to apply monitoring facility with suitable recording system on any service extended to
all types of Call Centers. Also, if directed, the Licensees, at their own cost, would be
required to install the monitoring facilities.
2.1.19 The Call Center operator is permitted to maintain “Disaster Recovery Center (DRC)”,
for the purpose of back up and working during disaster at the International Call Centre
location. Operators will intimate the Commission immediately about the nature of
disaster and will request the service provider to switch the connectivity to DRC.
Dedicated local leased line would be used for interconnection with main call center
only for backup purposes.
2.1.20 Call Center/HCC setup detail with proposed equipment, network diagram etc. would
have to be submitted to the Commission with application for license. Permission of
the Commission will be required for any change in setup. A sample of basic
international call center diagram is attached.
2.1.21 Licensees will be allowed to import only call center related equipments with prior
permission from the Commission. The Licensee is also required to inform the
Commission of any local procurement of Call Center equipment.
2.2 Domestic Call Center/Domestic Hosted Call Center:
2.2.1 The domestic Call Center operator shall obtain the required connectivity from
Telecommunication Service Providers duly licensed by the Commission.
2.2.2 HCC operators shall use the services of infrastructure of licensed domestic HCCSP.
2.2.3 Connectivity of HCC is not allowed to/from telephone network. HCC will have local
telephone connectivity through HCCSP only.
2.2.4 The list of telephones or other types of connectivity obtained for the Call Center has
to be submitted to the commission. The number of telephones or other types of
connectivity bandwidth should be in proportion with the number of seats of the Call
Center.
2.2.5 The connectivity between HCCSP and HCC must be through local leased line.
2.2.6 No termination or connectivity is allowed to/from international, internet or Data
network other than point to point leased line between HCCSP Center and HCC.
2.2.7 Call Center must have provision for recording and storing all detail Call Data Records
(CDRs) for a minimum of 2 months.
2.2.8 Interconnection between „Call Centers‟ of a same client is permitted with prior
permission of the Commission for redundancy, backup and load balancing.
Interconnections between call centers for different clients are not permitted.
2.2.9 Interconnection between any Domestic Call Centre and International Call Center is
not permitted.
2.2.10 International and domestic Call Center/HCC shall be located in separate premises.
2.2.11 Network Setup of the Call Center/HCC will not be extended by any means to another
location other than the specified location.
8. 8 of 12
2.2.12 Call Center/HCC operators will not configure the equipment to support remote agents.
2.2.13 The Commission shall have the right to direct the telecommunication facility provider
to apply monitoring facility with suitable recording system on any service extended to
Call Centers. Also, if directed, the Call Center operators, at its own cost, would be
required to install the monitoring facilities.
2.2.14 The Call Center is permitted to maintain and interconnect with the DRC, for the
purpose of back up and working during disaster at the domestic Call Centre location.
Operators will intimate the Commission immediately about the nature of disaster.
2.3 HCCSP Center (International & Domestic):
2.3.1 The HCCSP operators shall obtain the required connectivity including Satellite/VSAT
bandwidth from service providers duly licensed by the Commission.
2.3.2 The connectivity between International Call Center Service provider and overseas
client(s) of the Call Center(s) would be through IPLC. IPLC connectivity is to be
obtained from authorized submarine cable operator(s). HCCSPs shall arrange
adequate overseas connectivity for the HCCs. The amount of bandwidth should be in
proportion with the number of seats of the HCCs. The list of telephones or other types
of connectivity obtained for the Domestic HCCSP has to be submitted to the
commission. The number of telephones or other types of connectivity bandwidth
should be in proportion with the number of seats of the Domestic HCC.
2.3.3 The connectivity between HCCSP and HCC must be through local leased line.
2.3.4 The HCCSP center must keep daily MRTG records, for monitoring and measuring
traffic load of the links and for making the records available to the commission.
2.3.5 The primary connectivity would be through SEA-ME-WE 4 submarine cable or any
other submarine cable(s) when available. The operator may have backup route
through Satellite/VSAT until the availability of alternate submarine cable(s).
2.3.6 For International HCCSP center, no termination or connectivity is allowed to/from
domestic PSTN, Cellular, Data or any other type of network other than point to point
leased line with HCC and overseas connectivity. Telecommunication network
connectivity is allowed at foreign end through overseas client‟s PoP.
2.3.7 Domestic HCCSP Center will have local telephone network connectivity required by
its domestic HCC clients for call center services. But it will not have any internet or
overseas voice/data connectivity.
2.3.8 Both international inbound and outbound calls of connected international HCCs are
permitted through international HCCSP for call center service purposes only.
2.3.9 HCCSPs must have provision for recording and storing all call detail records (CDRs),
both international and domestic, separately for each connected HCC for a minimum
of 3 months.
2.3.10 HCCSP operators shall ensure complete separation of local telephone lines used
purely for office purposes from the network serving its HCCs.
9. 9 of 12
2.3.11 Interconnection between HCCSP centers is permitted with prior permission of the
Commission for redundancy, backup and load balancing. Interconnections between
HCC of different clients are not permitted to be set up through HCCSP.
2.3.12 Interconnection between any Domestic and International HCCSP center is not
permitted.
2.3.13 International and domestic HCCSP Call Center shall be located in separate premises.
2.3.14 Network Setup of the HCCSP Center will not be extended by any means to another
location other than the specified location.
2.3.15 HCCSP will not configure the equipment to support remote agents outside the country.
2.3.16 The HCCSP may be permitted to create VPN or apply encryption either by software
or hardware. However, appropriate monitoring facilities are to be made available to
the Commission/NMC if required.
2.3.17 The Commission shall have the right to direct the telecommunication facility
providers to apply monitoring facility with suitable recording system on any service
extended to HCCSP Centers. Also, if directed, the HCCSP, at its own cost, would be
required to install the monitoring facilities.
2.3.18 The HCCSP would provide remote monitoring facilities at the Commission/NMC
premises, if and when required.
2.3.19 The HCCSP is permitted to maintain and interconnect with the DRC, for the purpose
of back up and working during disaster at the HCCSP Centre location. The licensees
will intimate the Commission immediately about the nature of disaster and in case of
IPLC connectivity, will request the service provider to switch the IPLC to DRC.
Domestic and International DRC must be in separate locations.
3. REQUIREMENT TO FURNISH INFORMATION
3.1 The Commission or its authorized representative or any law enforcing authority will
have right of unrestricted access to the Licensees‟ premises for monitoring and
inspection, without prior notice or delay, for obtaining data/current configurations of
the equipment installed in the call center.
3.2 Call Center/HCC/HCCSP operators will ensure that their equipment installations do
not become a safety hazard and is not in contravention of any statute, rule or
regulation and public policy.
3.3 Call Center/HCC/HCCSP operators shall be required to provide the CDRs of all the
specified calls handled by the system at specified duration, as and when required by
the Commission/NMC.
3.4 Wherever considered appropriate, the Commission may conduct any inquiry either
suomoto or on complaint to determine whether there has been any breach in
compliance of the conditions by the Call Center/HCC/HCCSP and upon such inquiry
they shall extend all reasonable facilities without any hindrance.
3.5 Licensees shall furnish to the Commission, on demand in the manner and as per the
time frames such documents, accounts, estimates, returns, reports or other information
in accordance with the directives/orders as may be prescribed from time to time.
10. 10 of 12
3.6 Authorized Government law enforcing agencies will have the right to intercept the
traffic/data originated/terminated at the Call Centers/HCCSP for the purpose of
analysis and scrutiny.
4. RESTRICTIONS ON ‘TRANSFER OR ASSIGNMENTS’
Licensees shall not, without the prior written consent of the Commission, either
directly or indirectly, assign or transfer this license in any manner whatsoever to a
third party or enter into any agreement for sub-Leasing and/or partnership relating to
any subject matter of the License to any third party either in whole or in part i.e. no
subleasing/partnership/third party interest shall be created.
5. PROHIBITION OF CERTAIN ACTIVITIES BY THE CALL CENTER
OPERATOR
5.1 Licensees shall not engage on the strength of this License in the provision of any
service requiring separate License / permission.
5.2 Licensees shall take necessary measures to prevent objectionable, obscene,
unauthorized or any other content, messages or communications infringing copyright,
intellectual property etc., in any form, consistent with the established laws of the
country. Once specific instances of such infringement are reported to the operator by
the enforcement agencies, the operator shall ensure that the carriage of such material
is prevented immediately.
5.3 Licensees shall not infringe on the jurisdiction of Licensed Telecom Service Providers
and they shall neither provide switched telephony nor use telecom resources as Public
Call Office (PCO).
6. SUSPENSION OR TERMINATION OF LICENSE
6.1 The Commission reserves the right to suspend the operation of the License at any
time, if, in the opinion of the Commission, it is necessary or expedient to do so in
public interest or in the interest of the security of the country or for the proper conduct
of the Bangladesh Telecommunication Act, 2001.
6.2 License may be terminated for any failure to comply with the terms and conditions of
license.
6.3 The Commission may, on the happening of any events contrary to the terms and
conditions of the license, provisions of Bangladesh Telecommunication Act, 2001 or
any other relevant rules and regulations, suspend or cancel the license or impose fines.
In case of cancellation of license, the offender (company, share holders, individuals
etc.) will be debarred from obtaining new license for 5 years.
7. COMPLIANCE TO DIRECTIONS/ORDERS
7.1 The Call Center/HCC/HCCSP shall comply with:
7.1.1 Terms and conditions of license for Call Center/HCC/HCCSP.
7.1.2 Orders/Directives issued by the Commission from time to time.
7.1.3 Orders/Directives/Regulations issued by Govt. from time to time.
7.1.4 Relevant provisions of the laws and regulations in force in Bangladesh.
11. 11 of 12
8. MISCELLANEOUS
8.1 The commission and/or any other Govt. departments shall not be liable for any loss,
damage, claim, expense etc. which may be incurred as a result of or in relation to the
activities of the Licensee.
8.2 The licensee shall observe the requirements of any applicable international
conventions which imposes obligations on Bangladesh.
8.3 As the licensee may handle sensitive and/or confidential information of its client, it
will take adequate measures to protect the same.
8.4 All correspondence shall be in writing and shall be sent to the Licensee‟s registered
place of business/head office.
8.5 The licensee shall furnish to the commission, on demand, the copies of agreements
between the licensee and its foreign/local client(s).
8.6 The licensee shall follow the foreign currency earning and remittance rules and
procedures in force in Bangladesh.