Customer Service is the service you provide to your customers before, during and after sales. Customer Service is considered to be one of the major factors in the business because it ensures the customer’s satisfaction and also encourages the customer to buy more. A good customer service is about retaining your loyal customers and ensuring customer satisfaction. A good customer service should just not be a department in the organisation, but should be the whole organisation.

1. What is Customer Service
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What is Customer Service?
Website: www.salesbabu.com Email: sales@salesbabu.com
Customer Service is the service you provide to your customers before, during and after sales.
Customer Service is considered to be one of the major factors in the business because it ensures
the customer’s satisfaction and also encourages the customer to buy more.
A good customer service is about retaining your loyal customers and ensuring customer
satisfaction. A good customer service should just not be a department in the organisation, but
should be the whole organisation.

3. Contact Us: M: +91 9611 171 345
What are the rules of customer service?
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1. Listen to your customers when they speak because they may stop telling when you are ready to
listen.
2. Answer their calls, mails and messages because an unreplied message can be annoying or termed
as ignored.
3. Be thankful and also helpful when necessary.
4. Deal with complaints because these complaints are a reason behind improvement.
5. Neither make false promises nor give fake solutions.
6. Implement a Service CRM software to manage your customer service automation with automated
features. Through the use of these customer service automation features, your customers will
observe the effort you are putting in.
7. Be open to customer feedback.

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Benefits of customer service
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● Increases sales
Sales are the prime factor that helps in the growth of the business. And a good customer service team can
help your company to increase sales by their interaction with the customer.
● Customer loyalty
Customer loyalty is also very necessary from the customer’s side. All are aware about the dominance of
social media in the present scenario. If you treat them well they may get you two more customers and may
also share their experience with ten more. But if they had a bad experience, the whole world may get the
information within seconds.
● Increases references
When you provide good customer service to your customers they tend to share their experience with
friends, relatives or relatives. Thus, these references generate money through sales.

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● Improves word of mouth
Word of mouth marketing is a form of marketing strategy where the customer shares information or say
the experience about a product with one another. This form of marketing is more powerful and effective
than any other marketing strategies like advertising, social media postings etc.
● Increases profitability
Increasing customer service improves the profitability of the business because it reduces the cost in the
business, reviews your awards or rewards, improves brand image etc.
● Keeps you ahead in the competition
Meeting customer expectations even after you sold your service is really necessary to make long term
business planning and for creating your brand. Always try to reach customers expectations. Improve your
customer service if you want to improve relations with the customers.

6. Contact Us: M: +91 9611 171 345
Types of customer service
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1. Email support
2. Social media support
3. Live chat support
4. Telecommunication support
5. Interactive voice responses
6. FAQ’s
7. Demo videos
8. On-site customer service
9. Annual Maintenance Contract (AMC)
10. Live answering services

7. Contact Us: M: +91 9611 171 345
Benefits of service management software
Website: www.salesbabu.com Email: sales@salesbabu.com
● Track details of Warranties / AMC opt by customer
● Increase revenue by AMC and Warranty renewals
● Complete complaint management
● Enhanced customer satisfaction
● Track spare parts consumption
● Manage spare parts warranties details

8. Contact Us: M: +91 9611 171 345
Thank you for Visiting Us
Our Address
SalesBabu Business Solutions Pvt. Ltd.
No.38/11, 3rd Cross, G Block, Sahakarnagar, Bangalore – 560092
Tel: +91 9611 171 345 ,
Mobile: +91 9341 323 571
E-mail: sales@salesbabu.com
Website: www.salesbabu.com
Read More
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● Cloud Computing & CRM – SalesBabu CRM
● Track After Sales Service Effectively With Service Management Software
● Best Ways to Manage Sales and Marketing
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