Caleb Grissom has worked in various roles at Commercial Bank & Trust Company since 2013, including as a bank teller, customer call center agent, bank secrecy act assistant, and wire operations clerk. He has experience performing duties such as cashing checks, accepting deposits, solving customer problems, reviewing accounts for suspicious activity, processing wire transfers, and providing support to front-line employees. Grissom possesses strong analytical, organizational, communication, and customer service skills.

1. Caleb Matthew Grissom
2049 Whitlock Rd • Paris TN • 38242
731 • 363 • 7869
Commercial Bank & Trust Company
101 North Poplar St • Paris TN • 38242
731 • 642 • 3341
Bank Teller – March 2013
 Main Office, Mineral Wells Branch, East Wood Branch, Reelfoot Branch, Mendenhall
Branch
 Performed the duties of a paying and receiving teller: cashed checks; accepted deposits,
loan payments, and safety deposit rent; sold Official Checks; let customers into safety
deposit boxes; scanned work for Branch Capture; took check orders; performed
Visa/Master Card cash advances for customers. Ran coin machine and handled return
checks. Transported vault cash from main office to branch offices.
 Handled account inquiries and solved customer problems at initial customer contact.
 Possessed a helpful attitude with co-workers and customers.
 Improved efficiency in work area through cost savings.
 Completed product knowledge training and cross training.
 Performed any task requested by supervisor related to the bank and its function.
Customer Call Center Agent – May 2014
 Paris Main Office
 Answered telephone promptly and professionally.
 Answered questions and solved problems for customers courteously.
 Processed any customer requests, followed procedures, and properly completed any
required paperwork.
 Identified each caller using proper security measures.
 Transferred callers to other employees, if needed, with an introduction.
 Handled and resolved any customer complaints.
 Recommended products/services to customers, enhancing their banking experience and
their relationship with Commercial Bank.
Current Positions

2. Bank Secrecy Act Assistant – August 2015
 Paris Main Office
 Reviewsandanalyzesweeklymoneylaunderingalertsforsuspiciousactivity.
 CompletesandfilesCurrencyTransaction Reports.
 Monitorsand recordsMonetary InstrumentLogs.
 Assistsinidentifyinghighriskaccountsandreviewingquarterly.
 Monitorsand tracks exceptionsrelatedtothe CustomerIdentificationProgram.
 Conductsand tracks the reviewof 314(a) searches.
 Conductsannual reviewof MoneyService Businesses.
 Conductsannual reviewof PrivatelyOwnedATMs.
 Conductsannual reviewof CTRexemptions.
 Possessesathoroughknowledge of the bank’sBankSecrecyActpolicy.
 Assistswithdepositcompliance relatedfunctions.
 Servesasback up to wire departmentandverifieswires.
 Possessesknowledgeof IRSrulesregardingIRA & HSA accounts and workswithOperationsto
assistfrontline staff.
Wire Operations Clerk – August 2015
 Paris Main Office
 Balance Official Checks and downloaded Travelers file daily and sent to Travelers
Express. Time Deposits settlement account, unposted account, Checks Payable account,
Mutual Fund account, and wire transfer clearing account balanced daily.
 Send checks and drafts for collection and handled incoming checks for collection.
 Process all incoming and outgoing wire transfers.
 Maintain correspondent bank accounts and Fed-Fund activity.
 Verify CD interest checks with CD register and makes proper entries.
 Provide the highest level of support to front-line employees and coworkers.
 Handle requests for foreign currency, drafts, or Travelers Checks.
 Verify 1099R and 5498.
 Maintain and oversee maintenance of CDs and IRAs.
 Sends Treasury Bonds and Municipal Bonds for collection.
 Verify all documents that have been scanned and indexed correctly into Synergy.
SKILLS

3.  Good analytical,organization,andcommunicationskills.
 Attentiontodetail.
 Proficientskillswith PC,MicrosoftWord,andExcel.
 Typing and use of calculator.
 Excellent math skills.
 Proper spelling and grammar.
 Excellent verbal and written communication.
 Great customer service.
 Tact and Public relations expertise.