As leaders, creating equity and connecting our people to purpose is one of our most important responsibilities. In this talk, I share the impact that career progression ladders have and some guiding principles on developing one for your organization.
Marta Perez: How to generate high quality ideas: A synthesised idea generatio...Service Design Network
In a world where the competitiveness among organisations is so ferocious and the access to data is so similar, it is the Quality of Ideas organisations are able to generate what represents a key trigger to deliver business impact, differentiate from competitors and succeed in the market. However, contrary to what would be expected, most organisations still lack an understanding of what constitutes a quality idea and what is needed to generate one so the objective of this study is to unpack the constructs needed to generate high quality ideas. It maps state-of-the-art research along with practical case studies with multinational organisations in order to establish the importance of stimulating, supporting and implementing a structured idea generation process to deliver business impact.
The document discusses ways to improve graduate development programs. It suggests refocusing the traditional 70/20/10 model, where 70% of learning is on-the-job, 20% is formal training, and 10% is social learning. The presentation advocates increasing on-the-job learning and involvement of managers to support development. It also addresses engaging graduates by incorporating principles from gaming to measure participation and progress. Data-driven measurement of return on investment in graduate programs is another key topic.
This document discusses employee experience (EX) and provides an overview of Livework, a company that helps improve EX. It contains the following key points:
- Livework has been operating for 18 years and aims to positively impact how people live and work through human-centered and collaborative service design.
- 51% of HR leaders considered EX a key priority in 2019, showing its growing importance. EX can improve productivity, morale, skills and stimulate healthy competition among employees.
- Livework helps companies assess and improve the employee experience at different stages of the employee lifecycle from starting a new role to career development, to maximize benefits for both employees and employers.
Service Branding
Designing for distinction
Abstract:
Designing human-centric is a wonderful thing, but leads in similar situation to similar results. However, especially large scale services need to be distinct to stick out in the competitor field. This presentation features a framework and applied case studies on Service Branding – how to create a signature experience through the process of combining service design and branding – leaving customers with a unique story they can experience first-hand.
Innovation:
Uniting two different fields that are closely related but yet in practical terms are rarely collaborating: The field of marketing communication and branding with a need for image, differentiation and preference („shaping expectation“), and the field of service design and human centered design with a need for utility, usefulness and desirability („shaping experiences“). In this unique combination, Service Design and its methods become even more relevant in a broader business context.
Managing the Modern Workforce: Make Your Onboarding Inclusive & EngagingShelley Reece
Webinar recording available: https://www.humanresourcestoday.com/frs/8466476/make-your-onboarding-inclusive---engaging/download
Assimilating new hires into your culture is straightforward when the employees work in a central location. However, what happens when the new hires work remotely, either at a global location or home office, or the employee works on a different schedule? Can an organization engage and train new hires during onboarding, regardless of location and circumstance?
What can we expect to happen to services and design in the next 10 years? In this presentation, our head of Insight, Marzia Arico, explores four drivers of change that will significantly impact services and design in the future. #SDGC17
One common problem in e-learning projects is to establish a common “language” with the client. Even this part is not usually referred in the e-Learning literature as a problem, but my experience says that it is! And a major one if you do not have the experience to identify it and resolve it quickly and efficiently by establishing channels of “trust” with the client!
As leaders, creating equity and connecting our people to purpose is one of our most important responsibilities. In this talk, I share the impact that career progression ladders have and some guiding principles on developing one for your organization.
Marta Perez: How to generate high quality ideas: A synthesised idea generatio...Service Design Network
In a world where the competitiveness among organisations is so ferocious and the access to data is so similar, it is the Quality of Ideas organisations are able to generate what represents a key trigger to deliver business impact, differentiate from competitors and succeed in the market. However, contrary to what would be expected, most organisations still lack an understanding of what constitutes a quality idea and what is needed to generate one so the objective of this study is to unpack the constructs needed to generate high quality ideas. It maps state-of-the-art research along with practical case studies with multinational organisations in order to establish the importance of stimulating, supporting and implementing a structured idea generation process to deliver business impact.
The document discusses ways to improve graduate development programs. It suggests refocusing the traditional 70/20/10 model, where 70% of learning is on-the-job, 20% is formal training, and 10% is social learning. The presentation advocates increasing on-the-job learning and involvement of managers to support development. It also addresses engaging graduates by incorporating principles from gaming to measure participation and progress. Data-driven measurement of return on investment in graduate programs is another key topic.
This document discusses employee experience (EX) and provides an overview of Livework, a company that helps improve EX. It contains the following key points:
- Livework has been operating for 18 years and aims to positively impact how people live and work through human-centered and collaborative service design.
- 51% of HR leaders considered EX a key priority in 2019, showing its growing importance. EX can improve productivity, morale, skills and stimulate healthy competition among employees.
- Livework helps companies assess and improve the employee experience at different stages of the employee lifecycle from starting a new role to career development, to maximize benefits for both employees and employers.
Service Branding
Designing for distinction
Abstract:
Designing human-centric is a wonderful thing, but leads in similar situation to similar results. However, especially large scale services need to be distinct to stick out in the competitor field. This presentation features a framework and applied case studies on Service Branding – how to create a signature experience through the process of combining service design and branding – leaving customers with a unique story they can experience first-hand.
Innovation:
Uniting two different fields that are closely related but yet in practical terms are rarely collaborating: The field of marketing communication and branding with a need for image, differentiation and preference („shaping expectation“), and the field of service design and human centered design with a need for utility, usefulness and desirability („shaping experiences“). In this unique combination, Service Design and its methods become even more relevant in a broader business context.
Managing the Modern Workforce: Make Your Onboarding Inclusive & EngagingShelley Reece
Webinar recording available: https://www.humanresourcestoday.com/frs/8466476/make-your-onboarding-inclusive---engaging/download
Assimilating new hires into your culture is straightforward when the employees work in a central location. However, what happens when the new hires work remotely, either at a global location or home office, or the employee works on a different schedule? Can an organization engage and train new hires during onboarding, regardless of location and circumstance?
What can we expect to happen to services and design in the next 10 years? In this presentation, our head of Insight, Marzia Arico, explores four drivers of change that will significantly impact services and design in the future. #SDGC17
One common problem in e-learning projects is to establish a common “language” with the client. Even this part is not usually referred in the e-Learning literature as a problem, but my experience says that it is! And a major one if you do not have the experience to identify it and resolve it quickly and efficiently by establishing channels of “trust” with the client!
Larry Keeley: Finding the future first – Frontiers of sophisticated service i...Service Design Network
The document discusses innovation and service design. It provides examples of how companies like Amazon, Airbnb, Google, and Facebook have innovated through platforms, ecosystems, and by integrating multiple types of innovation at once. The document advocates for innovation that is bold, cuts across markets, and leverages open source tools. It also discusses the responsibilities of service designers to create compelling yet ethical designs and addresses concerns about large tech companies.
Service Design vs Experience Design: Chicken & Egg or Wild GooseBen Melbourne
Experience design (XD) focuses on the quality of the user experience and culturally relevant solutions, with less emphasis on functionality. Service design plans and organizes all aspects of a service to improve quality and the customer experience. Some argue that service designers can only set the stage for customer experiences but cannot design the experience itself. There is a blurring distinction between products and services as products become more connected, and the role of a user experience designer in service design is an emerging area.
Shaping and implementing a DesignOps functionMatt Gottschalk
Matt Gottschalk and Ben Franck, both UX & DesignOps Managers at Centrica, will share the journey they have been on since setting up their DesignOps function at the beginning of 2018. They will discuss the types of problems that come with managing and supporting a de-centralised design team of 40+ User Experience designers, how they defined the role and how having a design operations function enabled them to streamline processes and drive efficiency and consistency.
Break-Out: Transform Employees Into Gladiators with Employee Experience & Tec...SocialHRCamp
How do your employees show up at work? Do they walk through the company’s doors and log time at their workstations while counting down the hours until the end of the workday? Or, do they arrive energized, engaged, and ready to take on the tasks and challenges of the day ahead? The difference between these scenarios and their impact on performance and innovation can make all the difference between a company’s success, or lack thereof. Employee experience is an underlying factor. In this session, we’ll explore the power of employee experience, the benefits of an intentional and well-designed employee experience program, and the role of technology.
How I Learned to Stop Worrying and Give Service Design AwayJamin Hegeman
It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. This presentation was given at the SX Conference in San Francisco and the Service Design Global Conference in Madrid. It maps the journey of democratizing service design at scale within Capital One's Financial Services division, highlights the lessons, and provides advice for scaling service design within your organization.
The 2013 ICCO Summit presentation by Fred Cook, Global CEO of GolinHarris. In this presentation Fred describes how they restructured GolinHarris to address the changing nature of the business. Delivered on 10th October as part of the "Agency of the Future" panel.
Design for Systemic Change: Towards a Design Society - Christian Bason, Danis...Service Design Network
This document discusses the changing role of design and possibilities for its future direction. It explores how design is transforming rapidly as its practice creates value for businesses and society. It considers whether design will consolidate into certain approaches, like expert or diffuse design, or continue expanding and splintering into new areas like service design. It also examines how changing design policies and leadership can shape the future of design, focusing on how organizations like the Danish Design Centre are working to make design a top competitive factor for businesses and catalyze learning about design's value.
Design driven goal portfolio management webinar 09 2021Intersection Group
This document discusses goal portfolio management as an alternative to traditional project portfolio management. It proposes that companies strategically invest in well-designed goals that guide enterprise design, rather than focusing only on projects and outputs. Goals should be aligned with the identity and strategy of the organization and categorized based on who benefits. The document provides examples of goal categories and outlines benefits of managing goals and outcomes over just projects and outputs. It suggests mapping projects to goals and evaluating investments based on goal portfolios rather than just individual projects.
PECB Webinar: Aligning ITIL/ISO 20000 Service Design and TOGAF Enterprise Arc...PECB
This document discusses aligning ITIL Service Design with TOGAF Enterprise Architecture. ITIL Service Design provides guidance for designing IT services and capabilities, while TOGAF provides a framework for developing enterprise architecture. The document outlines the key processes and principles of ITIL Service Design and TOGAF, including the Architecture Development Method. It emphasizes that organizations should ensure IT Design is aligned with and supports the overall Enterprise Architecture.
Level Up Your Roadmap: How to Sell Your Product Roadmap to Your Leadership te...Shelley Reece
A product roadmap needs to both capture your product’s strategy and outline your execution plan. Because these documents are such an essential component of your job as product manager, you also need to strategize your roadmap presentation. In other words, you need to speak your executive suite’s language. In this webinar, Brett Truka, CEO of Devetry, shares his experiences and advice on how to successfully sell your roadmap to your leadership team.
This document outlines the evolution of service design from 1995 to present day. It begins with early projects and exhibitions in 1995 and the first formal definition of service design in 2003 focusing on the customer perspective. Methods and tools were developed throughout the 2000s. In the 2010s, demand grew for in-house service design teams within organizations and for measuring the impact of service design projects. The document envisions continued growth in specialized sector knowledge, differentiated capabilities within service design, and the establishment of in-house innovation labs.
Establishing a service design practice in large organisations Livework Studio
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level.
Team Prowler proposes an annual project to give business students a new perspective on management. The project would have students interact with and work for innovative small companies in their fields of interest. Working collaboratively, students would help develop smart solutions for their project companies. Most importantly, through this experience students would learn to value sustainability and changing business realities. Team Prowler is asking for votes to support implementing this proposed student project.
1. The document describes the typical structure of industries and how digital disruption transforms them. Most industries traditionally have upstream suppliers of raw materials, a middle layer of large oligopoly businesses capturing most value through intermediary activities, and downstream retailers that act as pass-through selling to customers under the rules of upstream businesses.
2. Startups begin offering more personalized and evolving services, contrasting with traditional players and allowing customers to realize there are alternatives. However, these new products and services are still immature.
3. As differentiating startups become significant players affecting industries, traditional corporations can no longer be indifferent to digital transition signs and launch initiatives to reassure themselves, but domination may be changing hands as customers elevate
The Bank of Queensland has embarked on a transformation journey with the vision of becoming the 5th largest bank in Australia within 3 to 5 years. Capgemini's transformation framework focuses on the main drivers, targets, risks, and factors for success. It identifies five key elements - envisioning the future, energizing people, expediting growth, enhancing competitiveness, and establishing key capabilities - and takes a three phase approach to transformation: co-creation, concept and design, and ongoing results delivery. The transformation journey connects and provides entry points for these key areas through a continuous process.
The Wealthfront Equity Plan (Stanford GSB, March 2016)Adam Nash
This document outlines Wealthfront's equity plan to attract and retain employees. It discusses using equity incentives for new hires, promotions, performance bonuses, and evergreen grants. For new hires, it provides examples of equity budgets based on job role and market rates. It also discusses granting additional equity for promotions, using equity to reward top performers, and implementing evergreen grants to encourage long-term retention. The total estimated dilution for this example company is 3.945% per year, which is within the generally acceptable range of 3-5% dilution.
Liveworker Jan Koenders presented at the Delft University of Technology to introduce the students to what it means to be a service designer. He elaborated on Livework, our thinking, his recent work at Livework and potential career paths.
Sample Report: Approach to
1. Assessment of IT Process
2. Assessment of Architecture Function, Enterprise Architecture, TDA (Design Authority)
3. IT Strategy, Technology Strategy Management
Delivering good products and services has long been thought to create loyal, repurchasing customers. Adding a loyalty program or two and customers should be even more satisfied, right? Wrong. Products and services are merely the basis of commercial exchange. For organisations to build valuable, long lasting relationships with their customers they should enable two-way, mutual interactions. Livework has collaborated with the Delft University of Technology and SiR – a research partner on service integrated relationships – to develop a framework and tooling to design for relationships. Find the slides of ServDes 2018 presentation here.
The top 5 international tourism markets for Australia in 2013-14 were China, the UK, New Zealand, Japan, and the US, with China contributing the most total spend. Domestically, there were 165.2 million day trips and $18.2 billion in domestic tourism spend. Tourism contributed $42.3 billion to Australia's GDP and supported 543,600 jobs directly and 4.7% of total employment.
Branding Bootcamp: Developing an Authentic Brand That Connects With Your Cust...Stone Soup Creative
The document appears to be from a branding bootcamp presentation. It includes a brand awareness quiz, discussions of what makes branding work, defining brand values and personality, and a case study on branding a fitness studio called O'Day Studios. The case study walks through assessing the current situation, defining the studio's values and personality, developing positioning and messaging, and providing customer feedback to help strengthen the brand.
Larry Keeley: Finding the future first – Frontiers of sophisticated service i...Service Design Network
The document discusses innovation and service design. It provides examples of how companies like Amazon, Airbnb, Google, and Facebook have innovated through platforms, ecosystems, and by integrating multiple types of innovation at once. The document advocates for innovation that is bold, cuts across markets, and leverages open source tools. It also discusses the responsibilities of service designers to create compelling yet ethical designs and addresses concerns about large tech companies.
Service Design vs Experience Design: Chicken & Egg or Wild GooseBen Melbourne
Experience design (XD) focuses on the quality of the user experience and culturally relevant solutions, with less emphasis on functionality. Service design plans and organizes all aspects of a service to improve quality and the customer experience. Some argue that service designers can only set the stage for customer experiences but cannot design the experience itself. There is a blurring distinction between products and services as products become more connected, and the role of a user experience designer in service design is an emerging area.
Shaping and implementing a DesignOps functionMatt Gottschalk
Matt Gottschalk and Ben Franck, both UX & DesignOps Managers at Centrica, will share the journey they have been on since setting up their DesignOps function at the beginning of 2018. They will discuss the types of problems that come with managing and supporting a de-centralised design team of 40+ User Experience designers, how they defined the role and how having a design operations function enabled them to streamline processes and drive efficiency and consistency.
Break-Out: Transform Employees Into Gladiators with Employee Experience & Tec...SocialHRCamp
How do your employees show up at work? Do they walk through the company’s doors and log time at their workstations while counting down the hours until the end of the workday? Or, do they arrive energized, engaged, and ready to take on the tasks and challenges of the day ahead? The difference between these scenarios and their impact on performance and innovation can make all the difference between a company’s success, or lack thereof. Employee experience is an underlying factor. In this session, we’ll explore the power of employee experience, the benefits of an intentional and well-designed employee experience program, and the role of technology.
How I Learned to Stop Worrying and Give Service Design AwayJamin Hegeman
It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. This presentation was given at the SX Conference in San Francisco and the Service Design Global Conference in Madrid. It maps the journey of democratizing service design at scale within Capital One's Financial Services division, highlights the lessons, and provides advice for scaling service design within your organization.
The 2013 ICCO Summit presentation by Fred Cook, Global CEO of GolinHarris. In this presentation Fred describes how they restructured GolinHarris to address the changing nature of the business. Delivered on 10th October as part of the "Agency of the Future" panel.
Design for Systemic Change: Towards a Design Society - Christian Bason, Danis...Service Design Network
This document discusses the changing role of design and possibilities for its future direction. It explores how design is transforming rapidly as its practice creates value for businesses and society. It considers whether design will consolidate into certain approaches, like expert or diffuse design, or continue expanding and splintering into new areas like service design. It also examines how changing design policies and leadership can shape the future of design, focusing on how organizations like the Danish Design Centre are working to make design a top competitive factor for businesses and catalyze learning about design's value.
Design driven goal portfolio management webinar 09 2021Intersection Group
This document discusses goal portfolio management as an alternative to traditional project portfolio management. It proposes that companies strategically invest in well-designed goals that guide enterprise design, rather than focusing only on projects and outputs. Goals should be aligned with the identity and strategy of the organization and categorized based on who benefits. The document provides examples of goal categories and outlines benefits of managing goals and outcomes over just projects and outputs. It suggests mapping projects to goals and evaluating investments based on goal portfolios rather than just individual projects.
PECB Webinar: Aligning ITIL/ISO 20000 Service Design and TOGAF Enterprise Arc...PECB
This document discusses aligning ITIL Service Design with TOGAF Enterprise Architecture. ITIL Service Design provides guidance for designing IT services and capabilities, while TOGAF provides a framework for developing enterprise architecture. The document outlines the key processes and principles of ITIL Service Design and TOGAF, including the Architecture Development Method. It emphasizes that organizations should ensure IT Design is aligned with and supports the overall Enterprise Architecture.
Level Up Your Roadmap: How to Sell Your Product Roadmap to Your Leadership te...Shelley Reece
A product roadmap needs to both capture your product’s strategy and outline your execution plan. Because these documents are such an essential component of your job as product manager, you also need to strategize your roadmap presentation. In other words, you need to speak your executive suite’s language. In this webinar, Brett Truka, CEO of Devetry, shares his experiences and advice on how to successfully sell your roadmap to your leadership team.
This document outlines the evolution of service design from 1995 to present day. It begins with early projects and exhibitions in 1995 and the first formal definition of service design in 2003 focusing on the customer perspective. Methods and tools were developed throughout the 2000s. In the 2010s, demand grew for in-house service design teams within organizations and for measuring the impact of service design projects. The document envisions continued growth in specialized sector knowledge, differentiated capabilities within service design, and the establishment of in-house innovation labs.
Establishing a service design practice in large organisations Livework Studio
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level.
Team Prowler proposes an annual project to give business students a new perspective on management. The project would have students interact with and work for innovative small companies in their fields of interest. Working collaboratively, students would help develop smart solutions for their project companies. Most importantly, through this experience students would learn to value sustainability and changing business realities. Team Prowler is asking for votes to support implementing this proposed student project.
1. The document describes the typical structure of industries and how digital disruption transforms them. Most industries traditionally have upstream suppliers of raw materials, a middle layer of large oligopoly businesses capturing most value through intermediary activities, and downstream retailers that act as pass-through selling to customers under the rules of upstream businesses.
2. Startups begin offering more personalized and evolving services, contrasting with traditional players and allowing customers to realize there are alternatives. However, these new products and services are still immature.
3. As differentiating startups become significant players affecting industries, traditional corporations can no longer be indifferent to digital transition signs and launch initiatives to reassure themselves, but domination may be changing hands as customers elevate
The Bank of Queensland has embarked on a transformation journey with the vision of becoming the 5th largest bank in Australia within 3 to 5 years. Capgemini's transformation framework focuses on the main drivers, targets, risks, and factors for success. It identifies five key elements - envisioning the future, energizing people, expediting growth, enhancing competitiveness, and establishing key capabilities - and takes a three phase approach to transformation: co-creation, concept and design, and ongoing results delivery. The transformation journey connects and provides entry points for these key areas through a continuous process.
The Wealthfront Equity Plan (Stanford GSB, March 2016)Adam Nash
This document outlines Wealthfront's equity plan to attract and retain employees. It discusses using equity incentives for new hires, promotions, performance bonuses, and evergreen grants. For new hires, it provides examples of equity budgets based on job role and market rates. It also discusses granting additional equity for promotions, using equity to reward top performers, and implementing evergreen grants to encourage long-term retention. The total estimated dilution for this example company is 3.945% per year, which is within the generally acceptable range of 3-5% dilution.
Liveworker Jan Koenders presented at the Delft University of Technology to introduce the students to what it means to be a service designer. He elaborated on Livework, our thinking, his recent work at Livework and potential career paths.
Sample Report: Approach to
1. Assessment of IT Process
2. Assessment of Architecture Function, Enterprise Architecture, TDA (Design Authority)
3. IT Strategy, Technology Strategy Management
Delivering good products and services has long been thought to create loyal, repurchasing customers. Adding a loyalty program or two and customers should be even more satisfied, right? Wrong. Products and services are merely the basis of commercial exchange. For organisations to build valuable, long lasting relationships with their customers they should enable two-way, mutual interactions. Livework has collaborated with the Delft University of Technology and SiR – a research partner on service integrated relationships – to develop a framework and tooling to design for relationships. Find the slides of ServDes 2018 presentation here.
The top 5 international tourism markets for Australia in 2013-14 were China, the UK, New Zealand, Japan, and the US, with China contributing the most total spend. Domestically, there were 165.2 million day trips and $18.2 billion in domestic tourism spend. Tourism contributed $42.3 billion to Australia's GDP and supported 543,600 jobs directly and 4.7% of total employment.
Branding Bootcamp: Developing an Authentic Brand That Connects With Your Cust...Stone Soup Creative
The document appears to be from a branding bootcamp presentation. It includes a brand awareness quiz, discussions of what makes branding work, defining brand values and personality, and a case study on branding a fitness studio called O'Day Studios. The case study walks through assessing the current situation, defining the studio's values and personality, developing positioning and messaging, and providing customer feedback to help strengthen the brand.
This document provides information about Agustín F. Carbó Lugo, including his role as Chairman of the Puerto Rico Energy Commission. It outlines his educational and professional background working in environmental engineering and law. It also describes some of his accomplishments in establishing climate change policies while at the Solid Waste Management Authority and his work on energy projects in Puerto Rico.
The document provides an overview of global warming and climate change topics, including:
- The causes and dangers of global warming from greenhouse gas emissions
- International efforts to address climate change through the UNFCCC, IPCC, Kyoto Protocol, and other agreements
- Market-based mechanisms to reduce emissions like carbon credits, carbon trading, clean development mechanism, and joint implementation projects
- Examples of emissions trading programs and their effectiveness in reducing pollution
The document provides 13 tips for giving a terrible presentation, suggesting behaviors to avoid such as overusing text and data without images, wearing inappropriate costumes, excessive and distracting movements, not preparing in advance, and not seeking help from a presentation coach. The tips are intended to scare the audience rather than engage or inform them.
El documento describe cómo un joven llamado Caleth Martínez aprendió a descargar música de Internet gracias a la ayuda de su amigo Neider Mora. Neider le mostró a Caleth cómo encontrar música en la página web Redvolución y cómo descargarla desde youtube-mp3.org. Caleth expresó su agradecimiento a Neider por enseñarle estas habilidades que ahora puede usar de forma independiente.
Liz Dalton is an architect located in Oakland, CA. Her MA thesis project was a mixed-use building of micro-apartments and retail shops celebrating small spaces. It received an excellence award and was a semi-finalist for another award. Her goal for a flagship store design was to reflect the client's identity through custom lighting solutions like color-changing displays. She also designed a jazz club incorporating Art Deco forms and artifacts into contemporary geometric planes. Additionally, she designed an academic building for a university including classrooms and a cafe, using flexible learning spaces and Steelcase furnishings as part of a student design competition.
We Are Museums 2016 workshop: Introduction to usability testingTiana Tasich
This document discusses usability testing and provides guidance on how to conduct usability tests. It defines usability testing as a method to assess the usability of user interfaces with real users. The document outlines the steps to conduct usability testing, including defining target users, writing a research brief, planning test sessions and tasks, conducting testing, analyzing findings, and making changes. It emphasizes the importance of testing with real users and observing how they interact rather than just what they say. The overall goal of usability testing is to improve the interface based on user feedback.
Lookout iOS developer Stephanie Shupe presented at the Grace Hopper Celebration of Women in Computing on October 10, 2014. She explains the processes that Lookout has used to successfully scale its mobile app.
This document describes a project called ZoneIDAProc that aims to provide an interface for accessing internal process states. It discusses related work, the problem statement, design, implementation details, examples, and conclusions. The key points are that ZoneIDAProc will export a Linux proc-like interface to allow querying and manipulating a process's internal states through code instrumentation and a virtual file system without requiring debug symbols. It provides examples of basic read/write access, monitoring a main thread with a spy thread, exploring process symbols, and fully instrumenting and accessing a target program.
This document provides an overview and analysis of the 2016 US elections that were held on November 8, 2016. It summarizes the key races and metrics heading into election day. For the presidency, national polls showed Hillary Clinton with a small lead over Donald Trump. For control of Congress, Republicans led in the House while races for the Senate were very close with some key battleground states that could determine party control. Overall voter dissatisfaction with the direction of the country was high according to polls.
In boardrooms around the world, senior executives are discussing a common dilemma: how to create transformative experiences and business models that improve their customers’ lives, drive growth, and boost profitability and efficiency. Now is the time for leaders to reflect and consider the fundamentals of value creation in the business – to go beyond the immediate, incremental change.
In this 200-page book, we explore how CEOs, boards and executives should compete in the digital age with a combination of experience, management consulting and technology expertise.
Editor: Hilding Anderson
This document provides summaries of articles in a PR magazine. It discusses how design thinking processes can be applied to PR to foster innovation. It also discusses how thinking like an entrepreneur can help PR embrace opportunities. Additionally, it provides tips on using video in PR to engage audiences, such as through storytelling and testimonials. The magazine issue also previews an upcoming PR festival and provides an overview of the annual West End Festival in Scotland.
The document summarizes biographies of several women who have reinvented their careers through innovation and technology. It discusses:
1) Christine Adzich who transitioned from high tech consultant to television producer.
2) Sheryl Chamberlain who has reinvented her career multiple times and helps others transform through leadership programs.
3) Megan Fitzgerald who coaches expatriates on personal branding and building careers through social media.
4) Nance Wheeler who is undergoing her fifth major career transition from engineering to public speaking and internet networking.
This document discusses implementing strategic design across an organization. It begins by noting that design is rarely used beyond creative departments. The presenter then outlines the benefits of strategic design, which puts design first in all initiatives. Key objectives of strategic design are discussed, such as establishing a design culture and embracing failure. Finance case studies show how other companies have launched design studios and trained staff. The document concludes by providing steps to implement strategic design, such as treating it like a new business and expanding via collaboration.
The 10 Most Influential Leaders In Tech To Follow, January 2023 - CIO LookCIO Look Magazine
This edition features a handful of "The 10 Most Influential Leaders In Tech To Follow January 2023" across several sectors that are at the forefront of leading us into a digital future.
Design Thinking Certification - MIT ID InnovationPankaj Deshpande
The document discusses design thinking certification courses offered by MIT Innovation Design. It explains that design thinking is a human-centered problem solving approach that focuses on understanding user needs. Companies that use design thinking see higher revenues and returns. The certification course covers concept development, creativity, prototyping and experimentation. Design thinking helps develop problem solving and boosts collaboration and innovation. It helps identify the right problems and creates roadmaps for the future. Companies are seeking design thinking skills for creativity and innovation.
WHAT BASIC KNOWLEDGE YOU NEED TO START A BUSINESS
When you are going to start your business you will find yourself asking either of these questions:
• "How much experience do I need to start this business?"
• "Do I have enough experience to start this business?"
Here I can advise you that go ahead and wish for the best, or go slowly studying every single step.
One of the video distribution industry when she started BigKidsVideo.com to distribute independently produced children's videos were the Tamara Carlisle has no knowledge in this business.
One of the important personal traits of an entrepreneur is the willingness to explore new horizons and accept risks. You need to have self-motivation or the characteristic that gets you going and keep you moving when you are in business for yourself. It is the trait that will push you to continue despite drawbacks, such as minimal capital, lack of education or limited experience. Knowledge and experience are important. In fact, studies show that lack of business experience is one of the primary reasons for the failure of a business.
You can also opt to get an on-the-job training to give you some hands-on experience in the field you are interested in. Starting a new small business is the dream of many people ...starting that business converts your dream into reality. But there is a gap between your dream and reality that can only be filled with careful planning. As a business owner, you will need a plan to avoid pitfalls, to achieve your goals and to build a profitable business.
These are some of the advantages and pleasures of starting and operating your own business. If you have employees, you must meet a payroll week after week. You must always have money to pay creditors - the man who sells you goods or materials, the dealer who furnishes fixtures and equipment, the landlord if you rent, the mortgage holder if you are buying your place of business, the publisher running your advertisements, the tax collector, and many others. All of these must be paid before you can consider the "profits" yours.
HOW FEASIBILITY STUDY/REPORT IS IMPORTANT TO AVOID LOSSES FOR NEW ENTREPRENEURSguide2entrepreneurs
HOW FEASIBILITY STUDY/REPORT IS IMPORTANT TO AVOID LOSSES FOR NEW ENTREPRENEURS
Feasibility study is the tool for business owners to evaluate and change in their business. This change may involve in developing a new product in your business, improve the existing product, changing the market strategy by expanding.
An entrepreneur has other ideas such as allowing the family members to join hands for the new expanding of his/her business. If the feasibility analysis indicates that the goal cannot be met in this business the entrepreneur can stop the idea investing much in his new business. A change in your business always involves risk and through feasibility study identifies to contribute the risk, this effect gives the business opportunity for the entrepreneur.
The feasibility study gives each stage to the business planner to do two things:
• Set goal or criteria by which you business will or will not proceed to the next planning phase.
• Try to make decision for proceeding to the next stage or stop the idea at that point.
These steps involve in starting the new business at the beginning.
If the entrepreneur sets a goal to make profit of Rs.100,000 per year, and the profit must increase at least Rs.50,000 or it is a bad idea for proceeding. But for the business the market shows the business is more to get Rs.10,000 extra for the new business idea so the entrepreneur decides not to involve in this project, looking for new opportunity.
Before looking the new opportunity for the business the entrepreneur should involve the methods to obtain the results. Here are the questions to get the results.
• Were the techniques involved in getting accurate results?
• Did your marketing people survey accurately what the customer needs?
• Do this cost of our products is accurate for the production and distribution?
World’s Most Transformational Leaders Changing the Face of Business, 2024Worlds Leaders Magazine
Adonis Lockett, Principal at LNH Capital, graced the cover of World’s Leaders Magazine as one of the Worlds Most Transformational Leaders Changing the Face of Business, 2024
Future of Design in Start-Ups Survey 2017 Albert Lee
We launched the Future of Design in Start-Ups survey last year to set a baseline for how design operates in the tech ecosystem and also to begin to track what value is created by design in fast growing companies.
This year, we asked some of the same questions from 2016 to create a trailing data set. We also wanted to dig into the nitty gritty of design teams (structures, salaries, etc.) and squint at where design might be going within start-ups in the future (new skills, new mediums, etc.).
We heard responses from over 350+ companies and this is a summary of what was shared. A sincere thank you to all those that responded!
Empowering and engaging through co-creation webinarJane Vita
Through collaboration with customers, employees, and other stakeholders, co-creation involves developing products and services. As consumer roles and expectations have changed, with people having more information access and a global view, the value of services is no longer company-centric but based on individual-centered co-creation between consumers and companies. Service design is a way to break down silos between different parts of an organization and enhance customer participation to improve services and identify new opportunities through techniques like journey mapping, prototyping, and developing scenarios.
This edition of The SoDA Report On… explores the creative agency’s perspective on the state of agency workflow management, processes and tools. Created in partnership with Deltek, the findings of the research highlight key issues that agencies face, the challenges they need to address, and delivers valuable insight into the current state of workflow management. In addition to the research component, the Report includes original articles by the industry's finest minds.
"We at MentorKart are focussed on our mission to make youth of India future ready. As we see, there is a huge demand of mentoring among the youth and we believe that in the next few years, MentorKart will become true cart of mentoring for India's aspiring youth," said Ashish Khare, Founder, MentorKart.
www.mentorkart.com
The document discusses three key areas for growing a business: blogging, search engine optimization/search engine marketing (SEO/SEM), and social media like Twitter and Facebook. It notes that blogging frequency correlates with increased traffic and leads. It also states that creating more content leads to more traffic and leads, and that a business's social media reach correlates with increased traffic and leads.
SHOULD I DEVIATE FROM MY BUSINESS PLAN?
This can be a tricky line to tread, between being flexible enough to adapt your business plan and grow when new opportunities come along, and being careful not to spread yourself too thin were you should deviate from the business plan. You don’t want to commit to new projects for which you aren’t prepared and run the risk of the project not being profitable, or worse, not delivering on the project.
I encountered the same issue when you made contact with a potential client who had a massive project in the works. The project itself was outside of our core competencies at the time – it was something that we could do, but that we did not at that stage have the infrastructure in place to support.
Although I was sure tempted to try and quickly upscale the operations to take on the project, I decided in the end that it was best for new projects to let the project pass and to concentrate on growing organically. The client will appreciated the honesty and will stay in touch, and now, a few years down the line, we need to have the infrastructure in place and are talking again about taking on their project.
This was the experience – you need to say this will be the best choice in every scenario, but it holds true that the best thing you can do is to look realistically at both your capacity to complete a contract that may be outside your business plan, and the benefits of taking such a contract on.
If your service or product truly has a unique selling point, then you will always have a niche audience and can reduce the risk of being side-lined by not taking on contracts for which you’re not particularly suited. And while big money value contracts are of course the most tempting – and useful for your businesses’ growth – don’t discount the smaller contracts which may force your business to grow in unexpected ways that can be beneficial down the line.
The Soft Skills That Get You Paid | UX DesignLaith Wallace
The document discusses soft skills that are important for user experience (UX) designers to have in order to be successful. It states that technical skills are increasingly being outsourced, so soft skills help UX designers differentiate themselves. The key soft skills discussed are empathy, effective communication, confidence, problem-solving, collaboration, facilitation, time management, and self-awareness. Developing these soft skills, such as active listening and being flexible, can help indicate strong qualifications to employers during interviews. The document promotes learning soft skills to advance one's UX design career.
The document discusses various business ideas that teachers and government employees can pursue in their spare time to earn extra income. It provides examples like starting weekend camps for children, tuition classes for science experiments, and cooking classes. It then lists specific business types and models that are suitable for spare time, including becoming entrepreneurs, online business owners, freelancers, home business owners, investors, and consultants.
Similar to C7ce6e79 9653-42fb-9ee7-ac0cd1f8c1b5-150827185257-lva1-app6891 (20)
This document contains a list of 50 types of slides that can be used in presentations. It includes common chart types like bar charts and pie charts. It also lists types of slides for photos, infographics, text, important slides, figures, and more. The list was sourced from slideshare.net, a website where presentations can be uploaded and shared.
The document appears to list types of slides that can be used in presentations. It includes 50 types of slides organized under categories like CHARTS, PHOTO, INFOGRAPHICS, TEXT, IMPORTANT SLIDES, FIGURES. Common slide types listed include title slides, section slides, bar charts, photos, mind maps, and call to action slides. The source of the slides types is listed as slideshare.net.
The document lists 50 types of slides that can be used in presentations. It includes different types of charts, photos, infographics, text elements, important slides like title slides, figures, and other visual elements. The list provides high-level categories of visual elements that can be incorporated into presentations.
This document lists 50 different types of slides that can be used in presentations. Some of the highlighted slide types include charts (bar charts, histograms, scatter charts), photos (printscreen, photo of human and text, animals), infographics (visual metaphors, word clouds, timelines), text-based slides (quotes, lists, questions), and important structural slides (title slides, section slides, last slides). The document provides a high-level overview of different visual elements that can be incorporated into presentations.
The document lists 50 different types of slides that can be used in presentations. It includes charts, photos, infographics, text elements, important structural slides, figures, and other visual elements like timelines, processes, and coordinate systems. The source of the slides types is listed as slideshare.net.
This document contains a list of 50 different types of slides that can be used in presentations. It includes common chart types like bar charts and pie charts. It also lists other visual elements such as photos, infographics, mind maps, and timelines. The document categorizes the slides into sections like charts, photos, infographics, text, important slides, and figures. It indicates that the source of this list of slide types is slideshare.net.
This document lists 50 different types of slides that can be used in presentations. It includes various chart types like bar charts and histograms. It also includes slides with photos, infographics, different text elements, important slides like titles, sections and questions. The source of this list of slide types is cited as slideshare.net.
This document lists 50 different types of slides that can be used in presentations. It includes common chart types like bar charts and pie charts. It also includes slides for photos, infographics, text elements, important concepts, intro/outro slides, and more. The document provides a high-level overview of different slide options without descriptions of each type. It directs the reader to slideshare.net as the source for more information on the various slide types.
This document lists 50 different types of slides that can be used in presentations. It includes common chart types like bar charts and pie charts. It also includes slides with photos, infographics, text elements, important slides like title slides and thank you slides. The source of the slides types is listed as slideshare.net.
This document lists 50 different types of slides that can be used in presentations. It categorizes the slides into charts, photos, infographics, text, important slides, and figures. Some of the slide types included are bar charts, histograms, pie charts, photos of humans and text, word clouds, titles slides, questions slides, and call to action slides. The document notes that the source of the slides types is slideshare.net.
This document contains a list of 50 types of slides that can be used in presentations. It includes different types of charts, photos, infographics, text elements, and other slides often used at important points in presentations like title slides, section slides, and last slides. The list contains items like bar charts, histograms, pie charts, photos, logos, icons, infographics, word clouds, timelines, and more. It does not provide any descriptions or details about the slides, only their type names.
The document lists 50 different types of slides that can be used in presentations. These include common chart types like bar charts and pie charts. It also includes slides with photos, infographics, text elements, important elements like titles and sections, and concluding slide types. The source of the slide types is listed as slideshare.net, a website where presentation slides can be shared.
This document lists 50 different types of slides that can be used in presentations. It includes common chart types like bar charts and pie charts. It also includes slides with photos, infographics, text elements, figures, and important slides like title slides and last slides. The source of this list of slide types is cited as slideshare.net.
The document lists 50 different types of slides that can be used in presentations. It includes charts, photos, infographics, text-based slides, important slides like titles and conclusions, figures, and more. The types of slides are organized into categories like charts, photos, info graphics, text, important slides, and figures. The source of the slides types is listed as slideshare.net.
The document lists 50 types of slides commonly used in presentations. These include various charts like bar charts, histograms and pie charts. It also includes photos, infographics, different text elements, important slides like title slides and last slides, figures, and time-based elements like timelines and processes. The source of this list of slide types is cited as slideshare.net.
This document lists 50 different types of slides that can be used in presentations. It includes common chart types like bar charts and pie charts. It also includes slides with photos, infographics, text elements, important elements like titles, sections and questions. The document provides a comprehensive list of slide types to consider when creating a presentation.
This document lists 50 different types of slides that can be used in presentations. It includes common chart types like bar charts and histograms. It also includes slides with photos, infographics, text elements, important concepts, figures, titles, and closing slides. The source of the slide types is listed as slideshare.net, which is a website where people share and discover presentation slides.
This document lists 50 different types of slides that can be used in presentations:
- It categorizes the slides into charts, photos, infographics, text, important slides, and figures.
- Some examples of slide types included are bar charts, histograms, pie charts, photos of humans/animals, word clouds, timelines, titles slides, and call to action slides.
- The source of the slide types is listed as slideshare.net, an online platform for sharing presentations.
This document lists 50 different types of slides that can be used in presentations, grouped into categories such as charts, photos, infographics, text, important slides, and figures. The slides include options like bar charts, histograms, pie charts, photos, mind maps, timelines, call to action slides, and title slides. The document notes that the source of the slides types is the website slideshare.net.
This document lists 50 different types of slides that can be used in presentations. It groups the slides into several categories including charts, photos, infographics, text, important slides, figures. The slides range from basic elements like titles, sections and questions to more advanced elements like mind maps, processes, comparisons and timelines. The source of the slides types is listed as slideshare.net.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
Thinking of getting a dog? Be aware that breeds like Pit Bulls, Rottweilers, and German Shepherds can be loyal and dangerous. Proper training and socialization are crucial to preventing aggressive behaviors. Ensure safety by understanding their needs and always supervising interactions. Stay safe, and enjoy your furry friends!
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...NelTorrente
In this research, it concludes that while the readiness of teachers in Caloocan City to implement the MATATAG Curriculum is generally positive, targeted efforts in professional development, resource distribution, support networks, and comprehensive preparation can address the existing gaps and ensure successful curriculum implementation.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
1. What is the
Value of
Jeneanne Rae
CEO, Motiv Strategies
McDonough School of Business
February 11, 2015
?
2. Confidential report provided courtesy of Peer Insight. Please do not copy or distribute.
SPECIALREPORT GET CREATIVE!
MEET THE
INNOVATION GURUSEpiphanies for hire: When it comes to out-of-the-box thinking,
these are the Magnificent Seven
BUSINESSWEEK
SPECIAL REPORT
THE COACH
Jeneanne Rae
Peer Insight,
Alexandria, Va.
J
ENEANNE RAE IS
the doyenne of service
innovation. With her
Harvard University MBA
and seven years at IDEO, the
Palo Alto (Calif.) design-strategy
powerhouse, Rae is carving out
a niche in showing service
companies how to innovate.
She co-founded Peer Insight
LLC, a service innovation con-
sortium, in which members pay
a fee for Rae to run innovation
audits. Using Peer Insight as a
confidential intermediary (it
alone knows the origin of
specific information), members then share in the successes
and failures of the group and benchmark their progress.
With Rae acting as an innovation coach, the goal is to help
service companies understand how to shape their con-
sumers’ experiences. She uses design principles to rethink
company strategies. Peer Insight so far has signed up seven
companies as charter members – Diebold, Hewlett-Packard,
MasterCard International, Siebel Systems, Siemens,
Starwood Hotels & Resorts,
and York International. Peer
Insight has also done innova-
tion research for 37 other
companies, from FedEx to
T-Mobile.
According to Rae, there is
little innovation in services.
Service companies have good
brand and marketing people,
she says, but there’s no one in
charge of innovation. “They’re
like tech companies,” adds
Rae. “They come up with
new things and just launch
them at consumers. They
don’t get that it’s all about
interacting with customers
first and then giving them
great experiences.” One
exception is Starwood, which
has a Chief Creative Officer.
Rae also serves as an adviser
to Procter & Gamble Co.’s Claudia Kotchka and other inno-
vation leaders. And her course, Developing New Products
and Services, at Georgetown University’s McDonough School
of Business, is hugely popular. Rae, along with most of
these gurus, will be a columnist for BusinessWeek’s online
Innovation & Design portal. There she will discuss the 17
disciplines that can be used as an innovation scorecard for
service companies.
August 1, 2005 | BusinessWeek | 79