This document discusses marketing ethics and social responsibility. It explains that ethics provides moral principles to guide decisions, especially when facing difficult situations. Business decisions are increasingly judged publicly by diverse groups with varying values. Societal culture and norms influence business practices regarding intellectual property. There are three types of social responsibility in marketing: profit responsibility to maximize shareholder value, stakeholder responsibility to constituencies like customers and employees, and societal responsibility to preserve the environment and public welfare. Green marketing and cause-related marketing are examples of socially responsible marketing practices.

1. Guided by : Prof.SwapnaliKulkarni MARKETING ETHICS AND SOCIAL RESPONSIBILITY

2. Ethics Moral principles and values that govern the actions and decisions of an individual or group. guidelines on how to act rightly and justly faced with moral difficuities.

3. Possible reasons of perceived business ethical conduct is at its present level: Increased pressure on businesspeople to make decisions in a society characterized by diverse value systems. Growing tendency for business decisions to be judged publicly by groups with different values and interests. The public's expectations of business ethical behavior has increased. Ethical business conduct may have declined.

5. Societal Culture and Norms Culture refers to the set of values, ideas, and attitudes of a homogeneous group of people that are transmitted from one generation to the next. Culture also serves as a socializing force that dictates what is morally right and just. It is common to observe different ethical views in different countries. Societal values affect business practices regarding the use of another’s ideas, copyright, trademark, or patent. These are viewed as intellectual property, and unauthorized use is deemed unethical and illegal in the.

6. UNDERSTANDING SOCIAL RESPONSIBILITY IN MARKETING Social responsibility means that Organizations are part of a larger society Are accountable to that society for their actions.

8. 1. Profit Responsibility Companies have a duty to maximize profits for their owners or stockholders. 2. Stakeholder Responsibility Focuses on the obligations an organization has to those who can affect achievement of its objectives. These constituencies include customers, employees, suppliers distributors.

9. 3. Societal Responsibility Societal responsibility refers to obligations that organizations have to the preservation of the ecological environment and general public. Companies have responded to this concern with two marketing practices that reflect socially responsible behavior Green marketing Marketing efforts to produce, promote, and reclaim environmentally sensitive products. Cause-related marketing Charitable contributions of a firm are tied directly to the customer revenues produced through the promotion of one of its products.

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