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August, 2014 Byan for Research and Consultancy Company Profile Cairo, Egypt 
CONFIDENTIAL | www.byan.co 
Byan [ba-yaan] to explain; emphasize; illustrate; express and clarify.
CONFIDENTIAL | www.byan.co | 2 
BYAN 
Overview 
•BYAN is a young firm founded early 2013 by a distinguished group of partners with diverse backgrounds in fields of research, strategy and operations management consulting. 
•BYAN specializes in offering wide range of research and advisory services serving four main distinct sectors namely FMCG, ICT & Media, Finance & banking and Healthcare; focusing on four core business aspects which are Business Strategy, Commercial/Marketing Management, Operations Management and Business Improvement. 
•Our approach to research is about creating knowledge rather than providing data. We offer full range of research solutions designed to guide our clients through all development stages. 
•We provide strategic and operational consultancy services to businesses, organizations and portfolio holders to help improve their performance or seek new business opportunities. 
•Unique approach to consulting services based on a combination of strategic advice and a hands-on pragmatic approach 
BYAN offers full range advisory services designed to address all your strategic and operational needs 
Introduction to BYAN
CONFIDENTIAL | www.byan.co | 3 
BYAN 
Real-estate developers 
1 Client references refer to personal client relationships of Byan’s team members, including those established with previous employers 
Telecoms 
FMCG, Electronics & Retail 
Financial Institutions 
Automotive 
NON EXHAUSTIVE 
Our Clients 
1 
Introduction to BYAN
CONFIDENTIAL | www.byan.co | 4 
BYAN 
Others 
FMCG 
Electronics & Retail 
Byan Clients 
Introduction to BYAN
CONFIDENTIAL | www.byan.co | 5 
BYAN 
Clients Testimonials 
Introduction to BYAN 
•“Byan has reflected the highest commitment to the project regarding meeting the required and expected Quality , It was our first co-operation and definitely not the last one, it is a beginning of a long term partnership” - Alaa Jamal – Senior Research Executive - Kantar Health 
•“We appreciate the work that was done and see our partnership with Byan in this project is successful and useful. I appreciate sense of responsibility and belonging as we feel you are one of El Araby group trying to add value, do more analysis, enhance the report and take several steps further. I really see that you have done very good job and achieved successful results” - Omneya Youssef – Marketing Research Manager – El-Araby Group 
•“Through my work with Byan– I found them highly responsive, accurate and provide insightful findings” – Shaimaa Moharam – Brand Manager – SCIB Paints
CONFIDENTIAL | www.byan.co | 6 
BYAN 
Our offering covers wide range of services and industries 
Byan Services Industry practices 
Telecoms 
FMCG 
Retail 
Banking 
Real estate 
Automotive 
Health Care 
Strategy Consulting 
Commercial Consulting 
Operations Consulting 
Research 
Training 
OD Consulting 
PMO 
Introduction to BYAN
CONFIDENTIAL | www.byan.co | 7 
BYAN 
Help our clients maximize their enterprise value … 
… by seeking new business opportunities 
… by exploiting new business lines and models 
… by superior commercial management 
… by achieving operational excellence 
M&A & Start ups 
Strategy and Business Development 
Branding & Marketing 
Sales & Distribution 
Product Development 
Business Model development 
Business improvement 
Transformation Program Management 
1 
2 
3 
4 
5 
6 
7 
8 
Our Consultancy Services 
BYAN focuses on generating and maximizing value to our clients through a pragmatic and result-oriented approach
CONFIDENTIAL | www.byan.co | 8 
BYAN 
BYAN team have a significant track record in establishing new businesses as well as in exploiting new business opportunities 
Help our clients maximize their enterprise value … 
… by seeking new business opportunities 
… by exploiting new business lines and models 
M&A & Start ups 
Strategy & Business Development 
Product Development 
Business Model development 
•M&A strategies and opportunities identification 
•Financial and operational evaluations 
•Bid applications for licenses 
•Commercial and technical due diligences 
•Business planning 
•Business valuations 
•Full start ups management 
M&A & Start ups 
Strategy & BD 
Product Development 
Business Model development 
•Advisory to the Board 
•Corporate strategies and strategic plans 
•Market entry, expansion and partnership strategies 
•New business models definition and strategies 
•Product lifecycle management strategies 
•Wholesale strategy 
•Product strategy 
•Detailed product marketing review including target segmentation, pricing, distribution and promotional activities 
•Evaluating corporate or unit business model and profitability 
•Alternative strategies to turn around business. 
1 
2 
3 
4 
1 
3 
2 
4 
Our Consultancy Services
CONFIDENTIAL | www.byan.co | 9 
BYAN 
We help our clients optimize and transform their organization to become leaner and more profitable 
Help our clients maximize their enterprise value … 
… by superior commercial management 
… by achieving operational excellence 
Sales & Distribution 
Branding & Marketing 
Program Management 
Business improvement 
•Branding & communication 
•Analytical marketing and VBM 
-Revenue stimulation 
-Up and cross-selling 
•Value proposition redesign 
•Pricing strategies 
•Customer experience design 
•Loyalty programs 
Marketing 
Sales & Distribution 
Business improvement 
Program Management 
•Routes to market strategies 
•Distribution models 
•Channel management and compensation 
•Sales & Distribution revamp 
•Channel strategy and set-up for new services 
•Performance improvement programs 
•Business model transformation 
•Revenue assurance 
•Innovative sourcing 
•Managed services 
•Vendor management 
•Program management / launch offices 
•Portfolio management 
•Transformation program offices 
•Organization structure and governance model re-definition 
5 
6 
7 
8 
5 
7 
6 
8 
Our Consultancy Services
CONFIDENTIAL | www.byan.co | 10 
BYAN 
A unique approach to advisory services 
•We develop deep understanding of the industry, the only way to be true partners and deliver value to our C-level clients 
•Our focus is on realizing the results, not just leaving our clients with the good ideas, hence we work on developing a lasting partnership with our clients 
•Our team is mainly comes from multinational and consultancy backgrounds to provide true value for money 
•Unique combination of senior advice with hands-on experience that drive the implementation to true results 
Industry understanding 
Lasting partnerships 
Knowledgeable teams 
Strategists & implementers 
Research excellence 
How we deliver the difference 
•We create knowledge rather than providing data, our approach is to provide the analytical insights not just the numbers and trends to support decision making 
Our Consultancy Services
CONFIDENTIAL | www.byan.co | 11 
BYAN 
Why Byan Research? 4 compelling reasons 
Our Research Services 
1 
Quality research using state of art tools and techniques 
Quality 
2 
Speed and scalability in research execution 
Speed 
3 
Top-notch team balancing category understanding and deep research expertise 
Experience 
4 
Best value for your research budget 
Value
CONFIDENTIAL | www.byan.co | 12 
BYAN 
Quality research using state of art tools and techniques 
We believe that quality of fieldwork is the foundation of a high quality research, hence we focus on accuracy in implementing the research methodology as planned with experienced interviewers, back-checkers and operations across the different methodologies Paper and Pencil Interviews Computer Aided Telephonic Interviews. 
Our Research Services 
1 
We employ strict quality checking approach: 
1.For all types of studies: Prior to fieldwork we do extensive field brief training, mock calls and pilot testing. 
2.For Face to Face interviews: 
•50% back check for all the questionnaires (vs ESOMAR standards of 30%), along with 10% accompanying interviewers. 
•Regional back checkers ensuring daily checks for best quality. 
•100% scrutinized questionnaires 
3.For Mystery Shopper: 
•Supervisors accompany the interviewers at least 50% of their visits 
•Cards/ photos/ receipts are attached with Mystery shoppers questionnaires 
•Random visits are done by supervisors / back-checkers for a sample of stores’ visits done by the Mystery Shoppers in the same day to ensure high accuracy 
4. For Computer Aided Telephonic Interviews: 
•Phone calls are recorded for later quality checks. 
•Supervisors listen to most of the interviews done by the interviewers live to provide feedback. 
We apply advanced analysis to provide insights not just numbers, for example: Multivariate analysis allowing for in-depth understanding the relations between the variables yielding the optimum results. Examples include Principal component analysis, regression analysis, correspondence analysis, among others. 
We apply sensory analysis tools such as Penalty Analysis, TURF analysis, among others. 
A. Fieldwork quality 
C. Quality Checking Approach 
B. State of art tools and techniques
CONFIDENTIAL | www.byan.co | 13 
BYAN 
Speed and scalability in research execution 
We have flexible and easily scalable workforce and facilities: 
•For CATI: we have an access to extra call center facilities that can go up to 15 extra seats based on urgency of ad- hoc research needs. 
•For Face-to-Face interviews and mystery shoppers: we have up to 20 experienced field work interviewers and a number of supervisors and quality checkers. Regional field work teams enabling any large scale regional on timely manner. 
Our Research Services 
2 
Top-notch team balancing robust category understanding and deep research expertise 
Extensive research experience covering primary and secondary data allowing for efficient tackling of the business challenge. 
Our fieldwork team has extensive years of experience working with different global research firms, handling ongoing complicated trackers nationwide across different industries. 
3 
Best value for your research budget 
Given local and international tough market conditions, research budgets are being challenged to offer the best value at lowest costs. We understand this challenge, and we are structured to offer the best value. We have minimal overheads ensuring low administration costs for any contracted research. 
With out compromising on quality, we enable you to do more with your research budget. 
4
CONFIDENTIAL | www.byan.co | 14 
BYAN 
Our Regional Footprint 
•We have a full operating research office in Egypt and we conduct research through contacted field offices in MENA region. 
•Given our experience and relationship with these field offices, we can guarantee high quality of fieldwork, competitive time and cost in these countries. 
Our Research Service Portfolio 
We provide quantitative and qualitative research services covering most of the MENA region 
•Qualitative Research: 
–Focus Groups Discussions (Regular and Extended) 
–In-Depth Interviews for consumer, traders and business customers 
–Home visits 
•Quantitative Research 
–Paper and Pencil Interviews 
–Computer Aided Telephonic Interviews 
Our Research Services 
Covered Segments 
•Consumers 
•Business to Business 
•Traders
CONFIDENTIAL | www.byan.co | 15 
BYAN 
Sample studies under the mentioned category 
Customer Understanding 
Marketing Studies 
Political Researches 
Distribution Studies 
Market Research 
We cover a wide range of research studies delivering insights into every aspect of our client’s business 
Our Research Services 
•Customer satisfaction studies 
•Demand Estimation studies 
•Category Usage and Attitude Studies 
•Market information and trends 
•Market sizing and entry strategy 
•Market risk analysis and mitigation 
•Brand equity and association studies 
•Concept/Product testing 
•Pricing Studies 
•Trade mystery shopping 
•Trade audits 
•Geo mapping studies 
•Public opinion polling 
•Political parties brand tracking 
•Customer segmentation and analytics 
•Buyer motivation and expectations 
•Loyalty studies 
•Advertising Researches and trackers 
•Positioning studies 
•Product testing 
1 
2 
3 
4 
5
CONFIDENTIAL | www.byan.co | 16 
BYAN 
Customer Understanding: Customer satisfaction studies 
Our Research Services 
1 
Satisfaction Studies types 
Importance Performance analysis 
Satisfaction Studies 
Consumers 
Partners/ Traders 
Employees 
•It is easier to RETAIN than to gain a new customer 
•It costs you five times more to gain a new customers than retaining a customer 
• Satisfied customers tend to be loyal who engage in positive word of mouth reinforcing your brand and strengthening it 
WHY? 
Importance/Performance Analysis 
Importance Level 
Performance Level 
Potential Opportunity 
High performance attributes that currently consumers don’t realize their importance. Must raise consumer’s awareness. 
Ideal Situation 
You are performing well in the significant attributes” – Keep up the good work. 
Secondary Focus 
De-prioritize 
Area of Action 
You are not performing well in the significant attributes.
CONFIDENTIAL | www.byan.co | 17 
BYAN 
Market Research: Market Scanning 
Our Research Services 
2 
Example: Market scanning For Real Estate Prices 
Example: Market Scanning for Competition and client Brands 
Source : Primary Data – Mystery Shopper and Scanning 
Illustrative Example 
Source : Primary Data – Mystery Shopper and Scanning 
Illustrative Example
CONFIDENTIAL | www.byan.co | 18 
BYAN 
Marketing Studies: Brand Equity 
Our Research Services 
3 
Brand’s Presence within the category 
What does the Brand stand for? (Knowledge and impressions associated with the brand) 
Behaviour & Attitude towards the brand (Consideration – Trial) 
Being Connected to the Brand 
Continue / Increase Using it Positive word of mouth 
50% 
55% 
40% 
12% 
16% 
11% 
26% 
54% 
34% 
34% 
34% 
34% 
0% 
20% 
40% 
60% 
80% 
100% 
Attribute 1 
Attribute 2 
Attribute 3 
Attribute 4 
Share of Endorsement 
Brand 1 
Brand 2 
Brand 3 
59 
53 
58 
Brand 1 
Brand 2 
Brand 3 
Ever Bought / Sell 
Currently Used 
49 
48 
41 
Most Often Used 
35 
33 
32 
Illustrative Example 
Sample brand equity research approach 
Example: Competitive brand study
CONFIDENTIAL | www.byan.co | 19 
BYAN 
Marketing Studies: Category Usage and Attitude Studies 
Our Research Services 
3 
Illustrative Example 
Example: Mapping market opportunities and need gaps approach 
Example: Usage and buying habits 
“WHY” Needs for consumption and usage 
“What is used” Details about usage 
“When” Occasions of consumption/ usage 
Who are the category users 
Decision Making process 
Brands Dynamics 
Purchase / Subscription/ Activation Behavior 
Where it is used 
46 
60 
35 
45 
45 
38 
34 
47 
24 
35 
35 
25 
7.32 
7.9 
6.3 
5.0 
6.0 
8.0 
0 
3 
6 
9 
12 
15 
0 
20 
40 
60 
80 
100 
All 
Region 1 
Region 2 
15-24 yrs 
25-34 yrs 
35+ yrs 
Penetration (L12M) 
Current Usage (L30D) 
15% 
10% 
25% 
50% 
Weekly Buying 
Biweekly buying 
Monthly Stocking 
Upon Need 
Occasions of Buying
BYAN C O N F I D E N T I A L | w w w . b y a n . c o | 20 
Marketing Studies: Concept and Product testing 
Our Research Services 
3 
Illustrative Example 
Example: Testing Cycle approach Example: Concept testing approach 
Idea Generation 
Concept 
Testing 
Product 
Testing 
We study: 
• Appeal Level 
• Comprehension 
• Relevance of Concept for the consumers’ needs 
• Uniqueness versus the current offerings 
• Key message / benefit communicated in the concept? 
• Reasons to Believe for the claimed message and benefit 
To be able to answer: 
• Does your new product generate the required level of 
appeal? 
• Does the new product meet the consumers’ needs? 
• Is it unique than the remaining offerings in the market? 
• What are the sensory attributes which need to be modified 
? 
Concepts / Products Testing 
Monadic Sequential 
Monadic 
Paired 
Comparison 
1.0 
1.5 
2.0 
2.5 
3.0 
3.5 
4.0 
4.5 
5.0 
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 5.5 6.0 6.5 7.0 
Overall Rating 
Purchasing Intention 
Concept A 
Concept B
CONFIDENTIAL | www.byan.co | 21 
BYAN 
Marketing Studies: TURF and Penalty analysis studies 
Our Research Services 
3 
Illustrative Example 
Example: TURF analysis 
Example: Penalty analysis 
Penalty Analysis Application Example 
Just right 
Too Strong 
6.0 
If we are testing a sensory attribute – and we need to measure the penalty of not scoring “Just Right” in this attribute for the overall product evaluation.… 
Too Weak 
Penalty 
Mean Scores 
6.5 
4.8 
-0.5 
-1.7 
Based on the above – we can recommend to strengthen the attribute 
TURF Application Example 
% of Respondents Willing to Buy Different Flavors (Multiple Answers) 
Flavor A 
50% 
Flavor B 
40% 
Flavor C 
30% 
Using TURF analysis – we can measure the maximum reach of different flavors combinations post removing the possible duplication of respondents between different flavors:- 
•Flavors A & B: 60% 
•Flavors A &C: 75% 
•Flavors B &C: 65% 
Looking at the table – obvious results is to recommend to launch favors A & B.. But TURF reveals something different … 
Hence through TURF we can recommend to launch flavors A&C. 
Illustrative Example
BYAN C O N F I D E N T I A L | w w w . b y a n . c o | 22 
Marketing Studies: Pricing Research 
Our Research Services 
3 
Example: Pricing Studies approach 
Pricing Techniques 
Price Sensitivity Meter 
0 
10 
20 
30 
40 
50 
60 
70 
80 
90 
100 
<30 30 40 50 60 70 80 90 100 110 120 130 >130 
Price (EGP.) 
% Responses 
Cheap Expensive Too Expensive Too Cheap 
• Respondents answer four questions regarding the price 
points where products are considered: 
• Too cheap – Bargain – Expensive – Too expensive to 
buy 
• Identifying the price point which generates 
optimum revenue. 
• Calculates the extent of demand elasticity 
with price change 
Gabor Granger
CONFIDENTIAL | www.byan.co | 23 
BYAN 
Marketing Studies: Advertising Researches 
Our Research Services 
3 
Illustrative Example 
Example: Advertising Research types 
Example: Ad enjoyment and recall 
Advertisement Researches 
Story Board 
Animatic Copy 
Finished Copy 
DIAGNOSTICS 
•Is the copy enjoyable and engaging enough to capture attention? 
•Comprehension Level 
•Persuasion Level 
•Key message captured 
REACH & RECALL 
•Extent of reach of the copy 
•The recall of story elements 
•The recall of the brand , logo and slogan. 
•Advertising message recall 
50% 
20% 
10% 
10% 
10% 
0% 
20% 
40% 
60% 
80% 
100% 
Enjoyment Level 
Extremely enjoyed warching it 
Somehow enjoyed watching it 
Neutral 
Somehow didn’t enjoy it 
Didn’t enjoy it at all 
T2B: 70% 
Scene 1: Introductory Scene 
25% 
Scene 2: 
(60%) 
Branding Elements Scene (75%) 
Scene 4:(30%) 
Ending Scene (10%) 
Slogan 
(5%) 
The Song / The Music (80%) 
Story Recall Across All respondents
CONFIDENTIAL | www.byan.co | 24 
BYAN 
Distribution Studies: Geographic Mapping Surveys 
35% 
37% 
39% 
38% 
40% 
42% 
40% 
45% 
46% 
43% 
33% 
30% 
50% 
Wave 1 
Wave 2 
Wave 3 
Wave 4 
Regional Product Recommendation 
Total 
Cairo 
Alex 
Delta 
40% 
50% 
60% 
70% 
70% 
40% 
30% 
30% 
35% 
50% 
55% 
W1 
W2 
W3 
W4 
Recommendation by Brands 
Cairo Region 
Brand 1 
Brand 2 
Brand 3 
Regional Dashboard – Drill down to Qism Level 
90% 
50% 
60% 
70% 
Illustrative Example 
10% 
50% 
60% 
70% 
40% 
50% 
60% 
70% 
Recommendation by Qism 
Qism 1 
Qism 2 
Qism 3 
Our Research Services 
4 
Illustrative Example 
Product Recommendation Before & After implementing dealers’ schemes. 
Example: Automotive Industry – Lubricants market leader 
Example: Mystery Shopper – FMCG sector 
Linking Geo-mapping by regions
CONFIDENTIAL | www.byan.co | 25 
BYAN 
Political Studies: Political party trackers 
Our Research Services 
5 
Illustrative Example 
27% 
20% 
18% 
15% 
20% 
21% 
25% 
20% 
20% 
14% 
0% 
5% 
10% 
15% 
20% 
25% 
30% 
FJP 
Masr El- 
Kaweya 
Dostour 
Wasat 
Misr 
Wave 1 
Wave 2 
60% 
70% 
50% 
40% 
0% 
10% 
20% 
30% 
40% 
50% 
60% 
70% 
80% 
TV 
Radio 
Newspapers 
Internet websites 
TV 
Radio 
Newspapers 
Internet websites 
Preference for Political Parties 
Sources of Information for the Political Parties 
Political Party Preference
Contact us 
info@byan.co

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Byan Research and Consultancy credentials

  • 1. August, 2014 Byan for Research and Consultancy Company Profile Cairo, Egypt CONFIDENTIAL | www.byan.co Byan [ba-yaan] to explain; emphasize; illustrate; express and clarify.
  • 2. CONFIDENTIAL | www.byan.co | 2 BYAN Overview •BYAN is a young firm founded early 2013 by a distinguished group of partners with diverse backgrounds in fields of research, strategy and operations management consulting. •BYAN specializes in offering wide range of research and advisory services serving four main distinct sectors namely FMCG, ICT & Media, Finance & banking and Healthcare; focusing on four core business aspects which are Business Strategy, Commercial/Marketing Management, Operations Management and Business Improvement. •Our approach to research is about creating knowledge rather than providing data. We offer full range of research solutions designed to guide our clients through all development stages. •We provide strategic and operational consultancy services to businesses, organizations and portfolio holders to help improve their performance or seek new business opportunities. •Unique approach to consulting services based on a combination of strategic advice and a hands-on pragmatic approach BYAN offers full range advisory services designed to address all your strategic and operational needs Introduction to BYAN
  • 3. CONFIDENTIAL | www.byan.co | 3 BYAN Real-estate developers 1 Client references refer to personal client relationships of Byan’s team members, including those established with previous employers Telecoms FMCG, Electronics & Retail Financial Institutions Automotive NON EXHAUSTIVE Our Clients 1 Introduction to BYAN
  • 4. CONFIDENTIAL | www.byan.co | 4 BYAN Others FMCG Electronics & Retail Byan Clients Introduction to BYAN
  • 5. CONFIDENTIAL | www.byan.co | 5 BYAN Clients Testimonials Introduction to BYAN •“Byan has reflected the highest commitment to the project regarding meeting the required and expected Quality , It was our first co-operation and definitely not the last one, it is a beginning of a long term partnership” - Alaa Jamal – Senior Research Executive - Kantar Health •“We appreciate the work that was done and see our partnership with Byan in this project is successful and useful. I appreciate sense of responsibility and belonging as we feel you are one of El Araby group trying to add value, do more analysis, enhance the report and take several steps further. I really see that you have done very good job and achieved successful results” - Omneya Youssef – Marketing Research Manager – El-Araby Group •“Through my work with Byan– I found them highly responsive, accurate and provide insightful findings” – Shaimaa Moharam – Brand Manager – SCIB Paints
  • 6. CONFIDENTIAL | www.byan.co | 6 BYAN Our offering covers wide range of services and industries Byan Services Industry practices Telecoms FMCG Retail Banking Real estate Automotive Health Care Strategy Consulting Commercial Consulting Operations Consulting Research Training OD Consulting PMO Introduction to BYAN
  • 7. CONFIDENTIAL | www.byan.co | 7 BYAN Help our clients maximize their enterprise value … … by seeking new business opportunities … by exploiting new business lines and models … by superior commercial management … by achieving operational excellence M&A & Start ups Strategy and Business Development Branding & Marketing Sales & Distribution Product Development Business Model development Business improvement Transformation Program Management 1 2 3 4 5 6 7 8 Our Consultancy Services BYAN focuses on generating and maximizing value to our clients through a pragmatic and result-oriented approach
  • 8. CONFIDENTIAL | www.byan.co | 8 BYAN BYAN team have a significant track record in establishing new businesses as well as in exploiting new business opportunities Help our clients maximize their enterprise value … … by seeking new business opportunities … by exploiting new business lines and models M&A & Start ups Strategy & Business Development Product Development Business Model development •M&A strategies and opportunities identification •Financial and operational evaluations •Bid applications for licenses •Commercial and technical due diligences •Business planning •Business valuations •Full start ups management M&A & Start ups Strategy & BD Product Development Business Model development •Advisory to the Board •Corporate strategies and strategic plans •Market entry, expansion and partnership strategies •New business models definition and strategies •Product lifecycle management strategies •Wholesale strategy •Product strategy •Detailed product marketing review including target segmentation, pricing, distribution and promotional activities •Evaluating corporate or unit business model and profitability •Alternative strategies to turn around business. 1 2 3 4 1 3 2 4 Our Consultancy Services
  • 9. CONFIDENTIAL | www.byan.co | 9 BYAN We help our clients optimize and transform their organization to become leaner and more profitable Help our clients maximize their enterprise value … … by superior commercial management … by achieving operational excellence Sales & Distribution Branding & Marketing Program Management Business improvement •Branding & communication •Analytical marketing and VBM -Revenue stimulation -Up and cross-selling •Value proposition redesign •Pricing strategies •Customer experience design •Loyalty programs Marketing Sales & Distribution Business improvement Program Management •Routes to market strategies •Distribution models •Channel management and compensation •Sales & Distribution revamp •Channel strategy and set-up for new services •Performance improvement programs •Business model transformation •Revenue assurance •Innovative sourcing •Managed services •Vendor management •Program management / launch offices •Portfolio management •Transformation program offices •Organization structure and governance model re-definition 5 6 7 8 5 7 6 8 Our Consultancy Services
  • 10. CONFIDENTIAL | www.byan.co | 10 BYAN A unique approach to advisory services •We develop deep understanding of the industry, the only way to be true partners and deliver value to our C-level clients •Our focus is on realizing the results, not just leaving our clients with the good ideas, hence we work on developing a lasting partnership with our clients •Our team is mainly comes from multinational and consultancy backgrounds to provide true value for money •Unique combination of senior advice with hands-on experience that drive the implementation to true results Industry understanding Lasting partnerships Knowledgeable teams Strategists & implementers Research excellence How we deliver the difference •We create knowledge rather than providing data, our approach is to provide the analytical insights not just the numbers and trends to support decision making Our Consultancy Services
  • 11. CONFIDENTIAL | www.byan.co | 11 BYAN Why Byan Research? 4 compelling reasons Our Research Services 1 Quality research using state of art tools and techniques Quality 2 Speed and scalability in research execution Speed 3 Top-notch team balancing category understanding and deep research expertise Experience 4 Best value for your research budget Value
  • 12. CONFIDENTIAL | www.byan.co | 12 BYAN Quality research using state of art tools and techniques We believe that quality of fieldwork is the foundation of a high quality research, hence we focus on accuracy in implementing the research methodology as planned with experienced interviewers, back-checkers and operations across the different methodologies Paper and Pencil Interviews Computer Aided Telephonic Interviews. Our Research Services 1 We employ strict quality checking approach: 1.For all types of studies: Prior to fieldwork we do extensive field brief training, mock calls and pilot testing. 2.For Face to Face interviews: •50% back check for all the questionnaires (vs ESOMAR standards of 30%), along with 10% accompanying interviewers. •Regional back checkers ensuring daily checks for best quality. •100% scrutinized questionnaires 3.For Mystery Shopper: •Supervisors accompany the interviewers at least 50% of their visits •Cards/ photos/ receipts are attached with Mystery shoppers questionnaires •Random visits are done by supervisors / back-checkers for a sample of stores’ visits done by the Mystery Shoppers in the same day to ensure high accuracy 4. For Computer Aided Telephonic Interviews: •Phone calls are recorded for later quality checks. •Supervisors listen to most of the interviews done by the interviewers live to provide feedback. We apply advanced analysis to provide insights not just numbers, for example: Multivariate analysis allowing for in-depth understanding the relations between the variables yielding the optimum results. Examples include Principal component analysis, regression analysis, correspondence analysis, among others. We apply sensory analysis tools such as Penalty Analysis, TURF analysis, among others. A. Fieldwork quality C. Quality Checking Approach B. State of art tools and techniques
  • 13. CONFIDENTIAL | www.byan.co | 13 BYAN Speed and scalability in research execution We have flexible and easily scalable workforce and facilities: •For CATI: we have an access to extra call center facilities that can go up to 15 extra seats based on urgency of ad- hoc research needs. •For Face-to-Face interviews and mystery shoppers: we have up to 20 experienced field work interviewers and a number of supervisors and quality checkers. Regional field work teams enabling any large scale regional on timely manner. Our Research Services 2 Top-notch team balancing robust category understanding and deep research expertise Extensive research experience covering primary and secondary data allowing for efficient tackling of the business challenge. Our fieldwork team has extensive years of experience working with different global research firms, handling ongoing complicated trackers nationwide across different industries. 3 Best value for your research budget Given local and international tough market conditions, research budgets are being challenged to offer the best value at lowest costs. We understand this challenge, and we are structured to offer the best value. We have minimal overheads ensuring low administration costs for any contracted research. With out compromising on quality, we enable you to do more with your research budget. 4
  • 14. CONFIDENTIAL | www.byan.co | 14 BYAN Our Regional Footprint •We have a full operating research office in Egypt and we conduct research through contacted field offices in MENA region. •Given our experience and relationship with these field offices, we can guarantee high quality of fieldwork, competitive time and cost in these countries. Our Research Service Portfolio We provide quantitative and qualitative research services covering most of the MENA region •Qualitative Research: –Focus Groups Discussions (Regular and Extended) –In-Depth Interviews for consumer, traders and business customers –Home visits •Quantitative Research –Paper and Pencil Interviews –Computer Aided Telephonic Interviews Our Research Services Covered Segments •Consumers •Business to Business •Traders
  • 15. CONFIDENTIAL | www.byan.co | 15 BYAN Sample studies under the mentioned category Customer Understanding Marketing Studies Political Researches Distribution Studies Market Research We cover a wide range of research studies delivering insights into every aspect of our client’s business Our Research Services •Customer satisfaction studies •Demand Estimation studies •Category Usage and Attitude Studies •Market information and trends •Market sizing and entry strategy •Market risk analysis and mitigation •Brand equity and association studies •Concept/Product testing •Pricing Studies •Trade mystery shopping •Trade audits •Geo mapping studies •Public opinion polling •Political parties brand tracking •Customer segmentation and analytics •Buyer motivation and expectations •Loyalty studies •Advertising Researches and trackers •Positioning studies •Product testing 1 2 3 4 5
  • 16. CONFIDENTIAL | www.byan.co | 16 BYAN Customer Understanding: Customer satisfaction studies Our Research Services 1 Satisfaction Studies types Importance Performance analysis Satisfaction Studies Consumers Partners/ Traders Employees •It is easier to RETAIN than to gain a new customer •It costs you five times more to gain a new customers than retaining a customer • Satisfied customers tend to be loyal who engage in positive word of mouth reinforcing your brand and strengthening it WHY? Importance/Performance Analysis Importance Level Performance Level Potential Opportunity High performance attributes that currently consumers don’t realize their importance. Must raise consumer’s awareness. Ideal Situation You are performing well in the significant attributes” – Keep up the good work. Secondary Focus De-prioritize Area of Action You are not performing well in the significant attributes.
  • 17. CONFIDENTIAL | www.byan.co | 17 BYAN Market Research: Market Scanning Our Research Services 2 Example: Market scanning For Real Estate Prices Example: Market Scanning for Competition and client Brands Source : Primary Data – Mystery Shopper and Scanning Illustrative Example Source : Primary Data – Mystery Shopper and Scanning Illustrative Example
  • 18. CONFIDENTIAL | www.byan.co | 18 BYAN Marketing Studies: Brand Equity Our Research Services 3 Brand’s Presence within the category What does the Brand stand for? (Knowledge and impressions associated with the brand) Behaviour & Attitude towards the brand (Consideration – Trial) Being Connected to the Brand Continue / Increase Using it Positive word of mouth 50% 55% 40% 12% 16% 11% 26% 54% 34% 34% 34% 34% 0% 20% 40% 60% 80% 100% Attribute 1 Attribute 2 Attribute 3 Attribute 4 Share of Endorsement Brand 1 Brand 2 Brand 3 59 53 58 Brand 1 Brand 2 Brand 3 Ever Bought / Sell Currently Used 49 48 41 Most Often Used 35 33 32 Illustrative Example Sample brand equity research approach Example: Competitive brand study
  • 19. CONFIDENTIAL | www.byan.co | 19 BYAN Marketing Studies: Category Usage and Attitude Studies Our Research Services 3 Illustrative Example Example: Mapping market opportunities and need gaps approach Example: Usage and buying habits “WHY” Needs for consumption and usage “What is used” Details about usage “When” Occasions of consumption/ usage Who are the category users Decision Making process Brands Dynamics Purchase / Subscription/ Activation Behavior Where it is used 46 60 35 45 45 38 34 47 24 35 35 25 7.32 7.9 6.3 5.0 6.0 8.0 0 3 6 9 12 15 0 20 40 60 80 100 All Region 1 Region 2 15-24 yrs 25-34 yrs 35+ yrs Penetration (L12M) Current Usage (L30D) 15% 10% 25% 50% Weekly Buying Biweekly buying Monthly Stocking Upon Need Occasions of Buying
  • 20. BYAN C O N F I D E N T I A L | w w w . b y a n . c o | 20 Marketing Studies: Concept and Product testing Our Research Services 3 Illustrative Example Example: Testing Cycle approach Example: Concept testing approach Idea Generation Concept Testing Product Testing We study: • Appeal Level • Comprehension • Relevance of Concept for the consumers’ needs • Uniqueness versus the current offerings • Key message / benefit communicated in the concept? • Reasons to Believe for the claimed message and benefit To be able to answer: • Does your new product generate the required level of appeal? • Does the new product meet the consumers’ needs? • Is it unique than the remaining offerings in the market? • What are the sensory attributes which need to be modified ? Concepts / Products Testing Monadic Sequential Monadic Paired Comparison 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 5.5 6.0 6.5 7.0 Overall Rating Purchasing Intention Concept A Concept B
  • 21. CONFIDENTIAL | www.byan.co | 21 BYAN Marketing Studies: TURF and Penalty analysis studies Our Research Services 3 Illustrative Example Example: TURF analysis Example: Penalty analysis Penalty Analysis Application Example Just right Too Strong 6.0 If we are testing a sensory attribute – and we need to measure the penalty of not scoring “Just Right” in this attribute for the overall product evaluation.… Too Weak Penalty Mean Scores 6.5 4.8 -0.5 -1.7 Based on the above – we can recommend to strengthen the attribute TURF Application Example % of Respondents Willing to Buy Different Flavors (Multiple Answers) Flavor A 50% Flavor B 40% Flavor C 30% Using TURF analysis – we can measure the maximum reach of different flavors combinations post removing the possible duplication of respondents between different flavors:- •Flavors A & B: 60% •Flavors A &C: 75% •Flavors B &C: 65% Looking at the table – obvious results is to recommend to launch favors A & B.. But TURF reveals something different … Hence through TURF we can recommend to launch flavors A&C. Illustrative Example
  • 22. BYAN C O N F I D E N T I A L | w w w . b y a n . c o | 22 Marketing Studies: Pricing Research Our Research Services 3 Example: Pricing Studies approach Pricing Techniques Price Sensitivity Meter 0 10 20 30 40 50 60 70 80 90 100 <30 30 40 50 60 70 80 90 100 110 120 130 >130 Price (EGP.) % Responses Cheap Expensive Too Expensive Too Cheap • Respondents answer four questions regarding the price points where products are considered: • Too cheap – Bargain – Expensive – Too expensive to buy • Identifying the price point which generates optimum revenue. • Calculates the extent of demand elasticity with price change Gabor Granger
  • 23. CONFIDENTIAL | www.byan.co | 23 BYAN Marketing Studies: Advertising Researches Our Research Services 3 Illustrative Example Example: Advertising Research types Example: Ad enjoyment and recall Advertisement Researches Story Board Animatic Copy Finished Copy DIAGNOSTICS •Is the copy enjoyable and engaging enough to capture attention? •Comprehension Level •Persuasion Level •Key message captured REACH & RECALL •Extent of reach of the copy •The recall of story elements •The recall of the brand , logo and slogan. •Advertising message recall 50% 20% 10% 10% 10% 0% 20% 40% 60% 80% 100% Enjoyment Level Extremely enjoyed warching it Somehow enjoyed watching it Neutral Somehow didn’t enjoy it Didn’t enjoy it at all T2B: 70% Scene 1: Introductory Scene 25% Scene 2: (60%) Branding Elements Scene (75%) Scene 4:(30%) Ending Scene (10%) Slogan (5%) The Song / The Music (80%) Story Recall Across All respondents
  • 24. CONFIDENTIAL | www.byan.co | 24 BYAN Distribution Studies: Geographic Mapping Surveys 35% 37% 39% 38% 40% 42% 40% 45% 46% 43% 33% 30% 50% Wave 1 Wave 2 Wave 3 Wave 4 Regional Product Recommendation Total Cairo Alex Delta 40% 50% 60% 70% 70% 40% 30% 30% 35% 50% 55% W1 W2 W3 W4 Recommendation by Brands Cairo Region Brand 1 Brand 2 Brand 3 Regional Dashboard – Drill down to Qism Level 90% 50% 60% 70% Illustrative Example 10% 50% 60% 70% 40% 50% 60% 70% Recommendation by Qism Qism 1 Qism 2 Qism 3 Our Research Services 4 Illustrative Example Product Recommendation Before & After implementing dealers’ schemes. Example: Automotive Industry – Lubricants market leader Example: Mystery Shopper – FMCG sector Linking Geo-mapping by regions
  • 25. CONFIDENTIAL | www.byan.co | 25 BYAN Political Studies: Political party trackers Our Research Services 5 Illustrative Example 27% 20% 18% 15% 20% 21% 25% 20% 20% 14% 0% 5% 10% 15% 20% 25% 30% FJP Masr El- Kaweya Dostour Wasat Misr Wave 1 Wave 2 60% 70% 50% 40% 0% 10% 20% 30% 40% 50% 60% 70% 80% TV Radio Newspapers Internet websites TV Radio Newspapers Internet websites Preference for Political Parties Sources of Information for the Political Parties Political Party Preference