The document summarizes the training provided by the South African Butler Academy. It trains butlers for private households, hotels, cruise liners, and other luxury establishments. The training covers both traditional and modern butler skills and etiquette over several practical and theoretical sessions. Some of the topics covered include household management, staff management, event planning, dining service, wine service, cooking, housekeeping, and more. Graduates receive an international certificate and many find employment in top establishments around the world.
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
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Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
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Front Office Accounting
Basics of Front Office Accounting
Types of Accounts
Types of Folios
Types of Postings
Types of Vouchers
Accounting Terminologies
Accounting System
Credit Monitoring
Floor Limit
Credit Limit
House Limit
Front Office Accounting Cycle
Stages of Settlement
Internal Audit
Handling Cash Float
Types of Transactions
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
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Front Office Accounting
Basics of Front Office Accounting
Types of Accounts
Types of Folios
Types of Postings
Types of Vouchers
Accounting Terminologies
Accounting System
Credit Monitoring
Floor Limit
Credit Limit
House Limit
Front Office Accounting Cycle
Stages of Settlement
Internal Audit
Handling Cash Float
Types of Transactions
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4. A Butler is trained for Private Households, Estates, Hotels,
Cruise Liners, Jets, and Luxury Establishments where
attention to detail; intelligently executed, anticipatory, and
almost invisible service are expected and appreciated:
The South African Butlers Academy Training essentially
encompasses superb butler theory in conjunction with
each practical session.
Our Trainers - certified by the SA Butlers Guild - are
recognized by Leading Resorts, Hotels , Private Airlines and
Superior Private Homes across the world!
More recently by British Petroleum South Africa as a Butler
training institute who is one of the leading Butler
Academies worldwide.
The Butler Academy travels the world - training Resorts and
Hotels establishing the best relationship between SABA and
the international hospitality.
5. At the South African Butler Academy we pride ourselves
in combining traditional butler etiquette with modern
training methods.
This of course depends on your position, but being a
Butler nowadays is very much a managerial, almost
executive occupation.
After all, the Butler is responsible for just about everything
that is happening (or not happening) in and around the
house.
You could be hiring, training and instructing personnel.
Strictly speaking the Butler is not responsible for the
gardener(s) and the chauffeur(s), but more often than
not, they are also his responsibility.
Usually the Butler is not in charge of nannies. Most Butlers
consider this a perk.
The Butler manages and administers the household
budget. He or she takes care of any house guests and
also might prepare the guest room with flowers, towels,
fruit, drinks or whatever.
The Butler deals with contractors or any other outside
personnel, supervising their work.
6. The South African Butler Academy provides some of the worlds
grandest employment opportunities to our Butlers. Our success
depends on gaining a thorough understanding of the culture,
needs and goals of the household.
We then tailor job – descriptions with our clients that are true,
honest effective and marketable. Our goal is to attract the
cream of the private employment market.
Training is just as important as Employment; we at the South
African Butler Academy strive for the highest placement rates in
order to offer an all inclusive package to you as our new SABA
Student.
Once training is completed and you are employed we offer
and open door policy at the Butler Academy we become your
new “Butler Family”.
Our commitment is to help clients and candidates navigate
successfully through periods of employment and training.
The Butler Academy sits on the board of executive companies
in South Africa making decisions on ways to better the
hospitality industry for guests travelling to South Africa.
The South African Butler Academy hosts a course dedicated to
the “True Art of Service” In South Africa we can offer more and
give “Excellent Service” to all our students and clients.
7. SABA welcomes students of all ages, from 18 – 60+,
both Locally & Internationally, all Cultures, Religions
& Nationalities. SABA is a member of FEDHASA and
an Internationally Affiliation for Butler Training.
Matric Certificate or equivalent
No Criminal Record
Medically fit
Passion for “service excellence”
The South African Butler Academy credential is an
ABTI, Advance Butler Training International
Certificate. Excellent Training awaits you with a
assurance of success!
The SABA team comprises of the world’s most
experienced and exceptional Butlers. Who
themselves have received the highest level of
international training, have lived extraordinary
Butling lives and who are now more than capable
of handing down their extensive knowledge and
expertise to a diverse group of Butler Trainees.
The Butler Academy Team comprises of
international trainers and real working Butlers who
share their expertise with you! Training is
conducted both at the Academy and properties
across South Africa as well as Yachts and Luxury
Jets.
8. The Butler Academy provides a customized Butler Training Program for Resorts, Lodges & Hotels.
Recently the Butler Academy trained the prestigious Regent Bali, Kempinsky Saudi Arabia, The One & Only Maldives,
Fancourt South Africa and Table Bay Hotel Cape Town.
9. All subjects are related to Butler Training & Resort Butlers
Internationally affiliated and Member of FEDHASA
Upon completion you will receive International recognition as a Qualified Butler
10. Newton Cross
Founding member and Principal; SABA Trainer and
International Hotel Butler Trainer. With his extensive resume
Newton Cross has travelled the world obtaining international
Butler experience and trained in England as a professional
Butler.
As the esteemed Principal of the South African Butler
Academy, Newton Cross is the model exemplary of grace and
style, with a wholehearted passion for service excellence.
Being a Butler is not only what he is… it is WHO he is! As a highly
qualified, widely travelled and vastly experienced Celebrity
Butler, Newton has only the best of personal and professional
attributes to contribute and instill in his trainee Butlers.
Newton’s enthusiastic manner with students, staff, exclusive
establishment and elite clients alike have earned him
renowned acclaim and respect both locally and
internationally.
He is most certainly a proud ambassador for service who
promotes and celebrates the world of Butling in all that he
does and to all whom he encounters.Newton was the Butler to
Ms. Uma Thurman, President Clinton, Carly Simon, John Cleese,
Oprah Winfrey, Shania Twain, Michael Schumacher, Nelson
Mandela , Thabo Mbeki and President Bush Sr. among others.
11. In order to maintain modern standards the latest technology and software
training is provided and updated continuously.
The Art of Butler Service
The multifaceted role of the Butler, both traditional and modern
Hotel Butler
Bush Butler
Household Management
Staff Management
Interviewing skills
Etiquette and International Protocol
Personal presentation
Attention to detail
Anticipation / Arrival /Departure
Valet skills including packing of suitcases, concierge and the world
of travel
Event planning
The Dining Room and the laying of tables, The Art of Table Service,
The Ballet of Service, Setting the Stage, Event Planning, Tray Service,
Dining Diplomats & Important guests.
Silver Service
Wine and Champagne Service
Plating / Garnishing / Napkin Folds
Purchasing, storage and inventories of Wines
Cooking – Chef’s night off
Food and Beverage Service, preparing Meals and beverages
Flowers and Table arrangements
Cigars, Cognacs and Expensive Wines
Technical / electronic expertise
Housekeeping skills, laundry care
Inventory and stock control
Cleaning of silver, glass and fine artifacts
Chauffeuring
The above is only but a few as we keep our training methods a trade secret!
12. For further information on the South African Butler Academy on the
next courses please contact the Academy for more details and
assistance.
Join us at any of our ‘open evenings’ (TBA)
(T) 0027 21 551 3272 (E) info@butleracademy.co.za
Sable Square outlet shopping Village (Block C)
Corner of Ratanga Road and Bosmansdam Road, Milnerton 7441
www.thebutlerschool.com
Butler Academy Featured on E News Central Africa, Kwela DST and Expresso Morning Show
You can find our YouTube Channel on our website