The document discusses the importance of continuous professional development (CPD) and maintaining up-to-date skills and knowledge. It states that CPD ensures individuals can keep pace with current standards in their field, maintain and enhance their knowledge and skills to effectively serve customers and clients, and stay aware of changes. CPD helps people be more effective in their workplace and stay interested and interesting through ongoing learning and growth.

2.  ATTITUDE
 KNOWLEDGE
 SKILLS
 TIME
 A.K.S.T → T.A.S.K

3.  WHATEVER WE THINK
 OUR THOUGHTS BECOME YOUR WORDS
 OUR WORDS BECOME OUR ACTION
 OUR ACTION BECOME OUR HABBITS
 OUR HABBITS BECOME OUR CHARACTER
 OUR CHARACTER BECOME OUR DESTINY.
 SO WE SHOULD HAVE TO THINK POSITIVE
TOWARDS OUR SUCCESS.

4.  KNOW LEARNING KNOW EARNING
 NO LEARNING NO EARNING
 KNOWLEDGE MUST BE CHARGED
OTHERWISE WE WILL REMAIN BEHIND.
 ADAPT :- ACCEPT THE CHANGE
 ADOPT :- START CHANGING
 ADEPT :- CHANGED / BECOME EXPERT
ACCORDING TO ENVIRONMENT OR
TREND.

5.  CPD IS A COMBINATION OF
APPROACHES, IDEAS, AND TECHNIQUES
THAT WILL HELP YOU MANAGE OUR OWN
LEARNING AND GROWTH.

6.  CPD ENSURES OUR CAPABLITIES TO KEEP THE
PACE OF CURRENT STANDARDS WITH
OTHERS IN THE SAME FIELD.
 CPD ENSURES THAT WE MAINTAIN AND
ENHANCE OUR KNOWLEDGE AND SKILLS. WE
NEED TO DELIVER A PROFESSIONAL SERVICES
TO OUR CUSTOMERS CLIENTS AND THE
COMMUNITY
 CPD ENSURES THAT WE AND OUR
KNOWLEDGE SHOULD BE UP TO DATE. WE
ARE MORE AWARE OF THE CHANGES
SURROUNDING US.

7.  CPD HELPS TO MAKE MEANINGFUL US TO
OUR TEAM. WE BECOME MORE EFFECTIVE
IN YOUR WORK PLACE.
 IT HELPS TO STAY INTERESTED AND
INTERESTING. AS WE ALL KNOW
EXPERINCE IS GREAT TEACHER OF US.
 CPD CAN DELIVER UNDERSTANDING OF
WHAT IS MEANT TO BE PROFESSIONAL
ALONG WITH GREAT PERFORMER.

8.  CPD HELPS ADVANCE THE BODY OF
KNOWLEDGE AND TECHNOLOGY WITHIN
OUR PERFORMANCE.
 CPD INCREASES THE PUBLIC
CONFIDATION AS WELL AS INDIVIDUAL.
 CPD ENSURE WE SHOULD NOT BE
UNDERESTIMATED.

9.  COMMUNICATION IS RECEPTIVE.
 COMMUNICATION IS EFFECTIVE.
 INFORMATION…. :- WHAT IS GIVEN
OUT.
 COMMUNICATION…. :- GETTING
THROUGH
 FACE IS THE INDEX OF MIND
 EYES ARE THE WINDOW OF SOUL.

10. 1.VERBAL : 7%
2.VOCAL : 38%
3.VISUAL :- 55%

11.  LISTENING
 SPEAKING
 READING
 WRITING

12.  LISTENING IS AN INPUT SKILL.
 REACT :- REACTION
 RESPOND :- RESPONSIBILITY
 SPOKEN WORDS BELONGS HALF TO THE
SPEAKER AND HALF TO THE LISTENER.
 75% OF TIME HAS BEEN WASTED JUST
BECAUSE OF POOR COMMUNICATION.

13.  GIGO :- GO IN GO OUT.
 WHAT COMES OUT FROM MOUTH GOES
IN OUR MIND.
 ENUNCIATION :- THE WAY OF WORD IS TO
BE ENUNCIATE. WHAT WE HAVE LISTENED.

14.  D :- DICTIONARY :- WHICH GIVES S+SMS
 E :- ENCYCLOPEDIA
 A :- ATLAS / ALLUMNAC
 N :- NEWS PAPER
 WE GET HIRED FOR HIGHER SKILLS BUT WE
GET FIRED FOR OUR SOFTSKILLS.

15.  WHAT
 WHEN
 WHY
 WHERE
 WHOM
 HOW

16. S R
 ATTENTION MUST BE PAID.
 PRAISE THE FOOL
 PARADIGM SHIFT :- FUNDAMENTAL
CHANGE IN AN INDIVIDUAL’S OR A
SOCIETY’S VIEW OF HOW THINGS WORK
IN THE WORLD

17.  SLOW AND STEADY WINS THE RACE
 FAST AND CONSISTENT WILL ALWAYSBEAT
THE SLOW AND STEADY.
 FIRST IDENTIFY YOUR CORE COMPITENCY
AND THEN CHANGE THE PLAYING FIELD
TO SUIT YOUR CORE COMPITENCY.
 WHENEVER YOU FIND THAT NOT GETTING
THE RESULTS AFTER GIVING HARDWORK
CHANGE THE STRATEGY.

18.  TEAM…….
 T :- TOGETHER
 E :- EVERYONE
 A :- ACHIEVE
 M :- MORE
 IT IS GOOD TO BE INDIVIDUALLY BRILLIANT
AND TO HAVE CORE COMPITENCY. BUT
UNLESS YOU ARE NOT ABLE TO WORK IN A
TEAM HARMS EACH OTHER. (EXP. OF PEPSI)

19.  FORMING STRONG RELATIONSHIP WITH
CUSTOMER
 MAKE HIM FEEL SPECIAL
 MAKE THINGS ORDINORY THINGS
EXTRAORDINORY
 GOING BEYOND WHAT IS EXPECTED.
 ADDING VALUE TO EVERY INTERACTION
 BEING YOU BEST WITH EVERY CUSTOMER

20.  EXPECT TREAT OR INCENTIVES OR
SCHEMES.
 TRUST & FULFILLING PROMISES
 RESPONSIVENESS.
 WILLINGNESS TO HELP.
 EMPATHY :- HOW MUCH WE CARE
 ASSURANCE :- KNOWLEDGE AND
COURTESY YOU HAVE TO SHOW TO
CUSTOMER (ABILTY TO TRUST)

21.  PROVIDING QUALITY PRODUCTS
 SATISFYING THE NEEDS OR WHAT
CUSTOMER WANTS.
 RESULTING IN REPEAT CUSTOMER.

22.  CONTINUED SUCCESS
(TARGET/SALES)
 INCREASE IN PROFIT
 HIGHER JOB SATISFACTION
 IMPROVED COMPANY OR ORGNIZATION
MORALE.
 BETTER TEAMWORK
 MARKET EXPANSION OF
SERVICES/PRODUCTS

23.  DETEMINE THE REASON OF COMPLAINT
 CAUSE OF PROBLEM :- ROOT CAUSE OF
PROBLEM
 WHAT CAN I DO :- RECTIFICATIN
SITUATION
 WHAT CAN I SAY :- ACKNOWLEDGE THE
PROBLEM.

24.  ESTABLISHING RAPPO
 INTRACT POSITIVLY WITH CUSTOMER
 IDENTIFY CUSTOMER NEEDS.
 MAKING CUSTOMER FEEL VALUED.
 MAINTAINING ONGOING RELATION WITH
EXISTING CUSTOMERS