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1. Adopt a purpose-led approach – embed an Agile work environment and build-in quality upfront
2. Develop cost-to-serve models – target key improvement areas and tackle the barriers to growth
3. Design a set of balanced scorecards – measuring performance against your stakeholders’ needs
4. Optimise service delivery – categorise demand, improve capability of response, eliminate waste,
automate processes, and anticipate the potential impacts of new products, processes, and systems
5. Engage with your customers – involve them in product designs and empower them to self-serve
6. Build a flexible resourcing model – to cater for all your peaks and troughs
7. Establish the right structure – create a team of specialists, not generalists
8. Grow your own – promote from within, but fill any skills gaps with new hires
9. Create shared context – help your people to understand the bigger picture
10. Stimulate ideation – encourage everyone to walk the end-to-end processes
Business Transformation – getting ready to scale and polish!
Jon Stephenson
https://uk.linkedin.com/in/stephensonjon

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Business Transformation - getting ready to scale and polish!.pptx

  • 1. 1. Adopt a purpose-led approach – embed an Agile work environment and build-in quality upfront 2. Develop cost-to-serve models – target key improvement areas and tackle the barriers to growth 3. Design a set of balanced scorecards – measuring performance against your stakeholders’ needs 4. Optimise service delivery – categorise demand, improve capability of response, eliminate waste, automate processes, and anticipate the potential impacts of new products, processes, and systems 5. Engage with your customers – involve them in product designs and empower them to self-serve 6. Build a flexible resourcing model – to cater for all your peaks and troughs 7. Establish the right structure – create a team of specialists, not generalists 8. Grow your own – promote from within, but fill any skills gaps with new hires 9. Create shared context – help your people to understand the bigger picture 10. Stimulate ideation – encourage everyone to walk the end-to-end processes Business Transformation – getting ready to scale and polish! Jon Stephenson https://uk.linkedin.com/in/stephensonjon