Business Research Approach
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This document presents research on identifying problems between employees and customers in the hotel industry. The objective is to provide clean and welcoming surroundings for customers. Variables that will be examined include employees and customers. Descriptive research like questionnaires and interviews will gather data from customers on their problems and from employees on difficulties in the workplace. Analytical research will analyze the collected data to identify issues. Applied research solutions could include redesigning systems, increasing employee numbers, purchasing new equipment, and allowing new methods.
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Performance appraisal
The document discusses performance appraisal of Bharti Airtel. It describes performance appraisal as evaluating employee performance, sharing that information with employees, and identifying ways to improve performance. The purposes of performance appraisal for Bharti Airtel are to provide feedback, identify training needs, determine compensation, and facilitate employee development and communication. Common appraisal methods discussed include rating scales, essays, rankings, paired comparisons, assessment centers, and 360-degree feedback.
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Scotland is a country located in the northern part of the island of Great Britain. The official currency is the British pound and languages spoken include Gaelic, Brythonic, and English. When doing business in Scotland, be mindful of personal space and avoid excessive touching or hugging without familiarity. Speak at a moderate volume in public settings to avoid embarrassment. Gestures should be minimal and eye contact paid close attention to build trust. Punctuality is highly valued in meetings and small gifts may be appropriate if a business relationship has been established for some time.
Questionnaire
The document discusses different types of questionnaires used in research. It defines a questionnaire as a set of predetermined questions used to collect factual information in surveys. There are four main types of questionnaires: open-ended, close-ended, combination, and pictorial. Open-ended questions allow respondents to freely express views, close-ended restrict answers to stated options like yes/no, and combination uses both open and closed questions. Pictorial questionnaires rarely include pictures. The rest of the document contains an example emergency department questionnaire with closed questions on wait times and patient experience.
Amitabh bachchan
MR. AMITABH BACHCHAN
Amitabh Bachchan is a legendary Indian actor, producer, singer and television presenter. He was born in 1942 in Allahabad, Uttar Pradesh and had his breakthrough role in 1973 with the film Zanjeer, which established his persona of the "angry young man" of Bollywood. Some of his major hits include Deewar, Sholay, and Don. He is admired for his dedication to his work, humility, and ability to adapt to changes in the industry over his decades-long career. At over 60 years old, he remains one of the biggest icons in Bollywood.
Function & component of a theory
This document discusses educational theory and its application to educational administration. It defines theory as a set of concepts, assumptions, and generalizations that systematically describe and explain behavior. The key functions of theory are to provide explanations of phenomena, guide empirical research, enable cumulative research, and guide practical decision-making. Components of theory include concepts, assumptions, and generalizations. The document argues that theory can help educational administrators understand how schools work as organizations and inform their practices around leadership, change management, and balancing formal and informal power structures.
Research question
This document discusses research questions, defining them as questions researchers aim to answer. It notes the importance of research questions is that they help refine broad topics into specific, researchable variables. The document also outlines characteristics of good research questions, such as being relevant, interesting, focused, and able to be researched. It provides examples of how broad topics can be narrowed into more defined research questions.
Research questions
In this lecture you will learn about the importance of research questions, how they related to research problems, the properties of good research questions, and the differences between quantitative and qualitative research questions.
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Performance appraisal
The document discusses performance appraisal of Bharti Airtel. It describes performance appraisal as evaluating employee performance, sharing that information with employees, and identifying ways to improve performance. The purposes of performance appraisal for Bharti Airtel are to provide feedback, identify training needs, determine compensation, and facilitate employee development and communication. Common appraisal methods discussed include rating scales, essays, rankings, paired comparisons, assessment centers, and 360-degree feedback.
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Scotland is a country located in the northern part of the island of Great Britain. The official currency is the British pound and languages spoken include Gaelic, Brythonic, and English. When doing business in Scotland, be mindful of personal space and avoid excessive touching or hugging without familiarity. Speak at a moderate volume in public settings to avoid embarrassment. Gestures should be minimal and eye contact paid close attention to build trust. Punctuality is highly valued in meetings and small gifts may be appropriate if a business relationship has been established for some time.
Questionnaire
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MR. AMITABH BACHCHAN
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Research question
This document discusses research questions, defining them as questions researchers aim to answer. It notes the importance of research questions is that they help refine broad topics into specific, researchable variables. The document also outlines characteristics of good research questions, such as being relevant, interesting, focused, and able to be researched. It provides examples of how broad topics can be narrowed into more defined research questions.
Research questions
In this lecture you will learn about the importance of research questions, how they related to research problems, the properties of good research questions, and the differences between quantitative and qualitative research questions.
Introduction to research design
Research design and research approach are often used interchangeably but have distinct meanings. Research design provides the overall plan for conducting a research study, including key elements like the research approach, variables, sampling, data collection methods, and analysis. The research approach, such as qualitative or quantitative, is an important component that governs the research design. An effective research design considers factors like the nature of the research problem, resources, participants, ethics, and controls extraneous variables. It allows the researcher to systematically answer research questions or test hypotheses.
Research design
The document discusses research design, which is a framework that specifies the procedures needed to structure and solve a research problem. It defines the information required and outlines measurement, sampling, data collection, and analysis plans. The document compares exploratory, descriptive, and causal research designs and cross-sectional vs longitudinal studies. Key factors like objectives, characteristics, findings, and outcomes are contrasted for different design types. Common errors in research are also outlined.
Research Design
The document discusses different aspects of research design including what research design is, its key components, and types of research design. It defines research design as the arrangement of conditions for collecting and analyzing data to combine relevance to the research purpose with efficient procedures. The main components of research design discussed are sampling design, observational design, statistical design, and operational design. It also outlines features of a good research design and key concepts like dependent and independent variables, extraneous variables, control, and research hypotheses. Finally, it discusses research design for exploratory, descriptive, diagnostic, and hypothesis-testing research studies.
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Cause of injury: Fell at home while intoxicated, cut his arm.
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Introduction to research design
Research design and research approach are often used interchangeably but have distinct meanings. Research design provides the overall plan for conducting a research study, including key elements like the research approach, variables, sampling, data collection methods, and analysis. The research approach, such as qualitative or quantitative, is an important component that governs the research design. An effective research design considers factors like the nature of the research problem, resources, participants, ethics, and controls extraneous variables. It allows the researcher to systematically answer research questions or test hypotheses.
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The document discusses research design, which is a framework that specifies the procedures needed to structure and solve a research problem. It defines the information required and outlines measurement, sampling, data collection, and analysis plans. The document compares exploratory, descriptive, and causal research designs and cross-sectional vs longitudinal studies. Key factors like objectives, characteristics, findings, and outcomes are contrasted for different design types. Common errors in research are also outlined.
Research Design
The document discusses different aspects of research design including what research design is, its key components, and types of research design. It defines research design as the arrangement of conditions for collecting and analyzing data to combine relevance to the research purpose with efficient procedures. The main components of research design discussed are sampling design, observational design, statistical design, and operational design. It also outlines features of a good research design and key concepts like dependent and independent variables, extraneous variables, control, and research hypotheses. Finally, it discusses research design for exploratory, descriptive, diagnostic, and hypothesis-testing research studies.
Mi presentacion
Samantha Ildefonso García tiene doce años y vive en Tlatlauquitepec, Puebla. Estudia en la escuela Telesecundaria Elvira Cabañez de Flores. Le gustan los colores negro y morado, pasar tiempo con sus amigas, el melón, el mango y la manzana. No le gusta el pollo ni las verduras, pero sí los chocolates, dulces y su escuela.
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ASSIGNMENT 1
Stage 2
Coursework Assessment
An Investigation into the Provision of Accommodation, Food and Beverage
Handout date: 6th February 2017
Hand in date: 31st March 2017
Word count: 1500 words
Aim
To introduce the operational factors involved in the provision of food and beverage and accommodation.
Scenario
As part of this module you will be
visiting two hospitality outlets. You are required to submit a report based on your observations and any further independent research.
1. Discuss the strategies used by each outlet to promote a customer focused culture to both staff and customers.
2. Evaluate the effectiveness of the food and beverage operation, e.g. why it works well, what are the benefits to the customer? Consider:
· Style of food production e.g. fresh, sous vide cook chill
· Style of food service e.g. silver, family, plated ,buffet
· The design of the menu e.g. use of fresh/prepared foods’ use of local products/ centralized purchasing
· The impact that changes in consumer demand have had on the food and beverage operation
3. Describe the activities undertaken by front of house and housekeeping at the hotel and explain how they contribute to the overall guest/ customer experience and to the success of the business.
4. Briefly identify the impact one development in technology is having on each outlet.
Your report must be completed using the outlets visited as part of this unit.
Grading Criteria
Subject knowledge and understanding
A clear understanding of the topic is demonstrated
30 marks
Intellectual skills - including analysis, evaluation, and critical judgement
Has analysed a range of information using appropriate techniques of evaluation. Has demonstrated ability to determine relevance and to be selective to support a logical and well-structured discussion.
30 marks
Application Subject-specific skills - including applications and problem solving
Has demonstrated a sound ability to apply an appropriate and selective range of information to support an informed and balanced discussion.
30 marks
Transferable skills - including communication and presentation
The report is professionally produced and logically developed.
10 marks
Students are expected to consider the following
· The suitability of different methods of providing food, beverage and accommodation services in a range of hospitality outlets.
· The purpose of promoting a customer focused culture.
· Understanding of the relationship between hospitality operating systems and changing consumer demand and expectations.
· The impact on businesses, customers and employees of changing operating systems/developments in technology in hospitality
Clear and comprehensive review of the different operating systems within each outlet
Detailedexplanation of the factors influencing menu design and staffing in each outlet
Higher marks will be awarded for the inclusion of:
Thorough account of the various Technology used within the Hotels.
U ...
CUSTOMERS PERCEPTION TOWARDS THE LAUNDRY AND BAR SERVICES OFFERED IN STAR HOT...
CUSTOMERS PERCEPTION TOWARDS THE LAUNDRY AND BAR SERVICES OFFERED IN STAR HOT...International Journal of Integrative sciences, Innovation and Technology (IJIIT) - AGSI
Hotels which purely operate with a commercial business purpose consider the customer is the king!’ And, if we believe this it is also important to know how to make them happy. Recent days customers expect lot of good services more than their expectations Hence, it is mandatory that employees approach and interaction with the guests play a predominant role in the satisfaction and retention of them. The study focused on identifying the customers’ perception towards the laundry and bar services that are provided by the leading star hotels in Salem city, Tamilnadu, South India from the 300 customers who had stayed in the said hotels. Descriptive research design with exploratory approach and non-scientific sampling method with purposive sampling technique was used in this study to get the actual perception of the customers. Concrete suggestions and measures to be implemented are suggested.Innovation intro
This document provides an overview of the Amaté innovation management platform, including definitions and frameworks related to innovation. It discusses the relationship between business and innovation and analyzing applications in the tourism industry. The document is structured around key axes related to innovation context, methods/technologies, case studies, and evaluation metrics. It also includes sections on innovation definitions, typologies, processes, and drivers. Frameworks and models are presented, such as the four levels of innovation in tourism from customer expectations to provider resources.
Servicescape
This document summarizes a study on the impact of servicescape on customer satisfaction in the banking industry. The study examined how the tangible physical surroundings that customers interact with, including ambient conditions, space/function, and signs/symbols/artifacts, impact customer satisfaction. A survey was conducted of 150 banking customers using a questionnaire. The results showed a statistically significant correlation between servicescape and customer satisfaction. The regression analysis also indicated that servicescape positively impacts customer satisfaction. The study concludes that banks should focus on effective design of servicescape elements to improve customer satisfaction.
human resource
This document provides information about human resource management and job analysis. It discusses the purpose and process of job analysis, which is used to collect information about job duties, skills, and requirements. The document outlines the types of information gathered in job analysis, including work activities, equipment used, performance requirements, and personnel qualifications. It also describes common job analysis methods like observation, interviews, questionnaires, and reviewing records. The document provides steps for conducting job analysis and examples of its uses, such as creating job descriptions, performance evaluations, selection systems, and compensation plans.
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Business Research Approach
- 1. P R E S E N T E D B Y - H I M A N S H U
- 2. BACKGROUND: Hotels, multiplexes and theme parks The problems are complaints on house keeping and employee attitude is increasing Identifying the problems facing in management between employee & customer
- 3. OBJECTIVE Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance , upkeep of rooms, public areas, back areas and the surrounding. The aim is to provide their customers with clean, attractive, comfortable and welcoming surroundings that offer value for money. The work (such as cooking and cleaning) that is done in a house The things that must be done regularly to keep something working properly
- 5. RESEARCH APPROACHES Descriptive research is a study designed to depict the participants in an accurate way. Descriptive research is all about describing people who take part in the study. Analytical research is a specific type of research that involves critical thinking skills and the evaluation of facts and information relative to the research being conducted. Applied research is used to find solutions to everyday problems and develop innovative technologies.
- 6. DESCRIPTIVE RESEARCH Here we use questionnaire and interview Questionnaire is for customers regarding their problems Interview for employees by calling personally regarding their difficulties in work place Ex: senior coworkers are intimidating
- 7. ANALYTICAL RESEARCH a)Obtained data from descriptive method b)Technology not functioned(at any time) c)problems would be find out
- 8. APPLIED RESEARCH Redesigning the system Increasing employees Purchasing new equipment Allowing the new methods
- 9. THANK YOU