The document outlines how field service management software can enhance efficiency and customer service by automating processes and providing essential tools such as mobile applications and visual schedulers. It emphasizes the importance of measuring return on investment (ROI) through cost reduction and increased revenue opportunities. A practical example of a company's ROI metrics illustrates the financial benefits of implementing this software.

1. Understanding ROI Calculations for
Field Service Management Software
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2. What You’ll Find Inside
I. Bridging the Field Force Execution Gap
II. Investing in Technology
III. Knowing What to Look for
IV. Measuring the Return on Investment
V. Concrete ROI Example
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3. Today’s field service organizations need
to transform old business processes into
efficient, cost effective, and customer
centric practices.
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4. But some organizations struggle to
bridge the field force execution gap.
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5. In order to bridge the gap…
Businesses must automate these
processes with field service management
software.
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6. {Software for the Workforce on the Move}

7. Field Service Management
Software finds the balance
between old businesses
processes and informing
stakeholders.
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Old Business
Practices
(i.e. scheduling,
inventory)
Informing
Stakeholders
(i.e. service managers
communicating with
technicians)

8. By automating old
business processes, you’ll
gain a greater Return on
Investment.
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ROI

9. Invest in Technology!
These are the key tools
you NEED to bridge the
field force execution gap.
- Enterprise
Management
Solution
- Visual Scheduler
- Mobile Application
- Stakeholder Web
Portals
- Alerts & Escalation
Workflows
- GPS Technology
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10. 1. Enterprise Field
Management System
Handles service management
functions like:
-Call center
-Work order management
-Spare parts inventory
-Reporting capabilities
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11. 2. Visual Scheduler
Dispatchers can create, assign, dispatch,
update and reassign work orders based
on technician skill sets, availability and
location.
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12. 3. Mobile Application
Simplifies common tasks like site
surveys and assessments by
combining all data in one location.
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13. 4. Stakeholder Web
Portals
Allow key stakeholders access to service
data through web portals. Guide better
business decisions.
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14. 5. Alerts and
Escalation Workflows
Program system to watch out and notify you
of certain conditions when they occur.
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15. 6. GPS Technology
Track vehicles and improve your service
response times and accuracy.
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16. The more of these tools you find
in your solution, the better your
results will be.
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17. Here are some steps you can take to
measure the return of a field service
software investment.
1. Review your current steps.
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18. {Software for the Workforce on the Move}
2. Identify opportunities to reduce
costs, increase revenue, or increase
customer satisfaction.

19. 3. Compare existing process to
proposed process and quantify
the benefit of updating your
process.
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20. {Software for the Workforce on the Move}
Let’s look at an example:

21. ABC Company sells and services
industrial equipment.
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22. The company has 20
field technicians and 10
in service centers.
The company also has a
service manager and
two dispatchers.
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Avg. pay $55,000
Avg. pay $75,000

23. {Software for the Workforce on the Move}
The company has…
60% Service Technician Utilization Rate
70% First Time Fix Rate
80% Customer Retention Rate

24. Keeping in mind these facts and
that ABC Company just
implemented a field service
software, let’s look at part of
their ROI chart.
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25. {Software for the Workforce on the Move}
Cost Savings Revenue Increase
Customer
Experience
Call Taking/Scheduling and Dispatch
Reduce the time to take calls, pass info to
dispatch, and record call info by 5 minutes
per call. (company receives 10,000 service
calls per year)
$15,225
Field Work
Better accountability and control over
technician time with mobile time reporting
and GPS tracking will impact unbilled tie.
Reduce unbilled/unaccounted for time from
5% to 2%.
$78,750
Back Office
Reduced administrative time to prepare
customer quotations for service from
inspection reports with quotation
generation integrated with electronic
inspection. (Assuming 50% of inspections
result in a quotation and quotations take 30
minutes each.)
$27,400
Example ROI Table for ABC’S Field Service Management Software

26. Want to see a
complete example?
Download the full
report now!
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