Still debating the benefits of a Field Service Management Solution? Look through this SlideShare to visualize your service organization’s potential return on investment.
8th annual Field Service Management Summit 2016 - agenda Erika Aligno
Now in its 8th year, the premier and best-attended FSM Summit continues to deliver the most valuable information sharing and networking event in the FSM industry in Australasia.
Checklist for setting up a productivity - Oriented Call CenterEVoiP Store
Handling customer management in the most efficient way and bringing productivity to the business, a call center is certainly a huge investment and commitment towards the company.
8th annual Field Service Management Summit 2016 - agenda Erika Aligno
Now in its 8th year, the premier and best-attended FSM Summit continues to deliver the most valuable information sharing and networking event in the FSM industry in Australasia.
Checklist for setting up a productivity - Oriented Call CenterEVoiP Store
Handling customer management in the most efficient way and bringing productivity to the business, a call center is certainly a huge investment and commitment towards the company.
Maximizing Responsiveness for Manufacturing Field Services with Mobility Catavolt, Inc.
Manufacturing organizations are challenged with providing better responsiveness to customers, without disrupting their operations. With paper processes still in place at many organizations, they are challenged with completing request and on-site field projects in an efficient, reliable and productive manner, without human error. Mobility provides manufacturing organizations with the opportunity to improve their current field service processes with automated systems for field technicians, that immediately capture inventory levels and key information quickly. Mobile apps improve documentation accuracy, and increase business responsiveness and work-flow efficiency.
SAP Business One for Service & MaintenanceKevin Kuttappa
SAP Business One for Service & Maintenance is the ideal choice for companies with maintenance, repair and overhaul (MRO) operations. SAP Business One for Service & Maintenance provides essential functions for preventative and corrective maintenance, including comprehensive service orders combined with job scheduling, capacity planning and flexible invoicing.
Fusion Global Business Solutions has over 20 years of combined expertise in Rapid Task Automation, with a skilled staff that understands how to leverage the technologies to address the desired business outcomes using our own maturity-based service practice and methodologies.
Data-led Approach
Using our unique AI capability to analyse and prioritise self-service and automation candidates, coupled with the world leading Robotic Process Automation provider and BMC’s Digital Workplace self-service, we have worked with many global enterprises across the banking, telco, central government, health, and retail sectors, delivering significant value.
Outcome Based Service Methodology
Using our Outcomes Based Services methodology we expedite the delivery of the desired business outcomes; we use proven techniques that adapt to the level of process maturity required to improve service quality and customer satisfaction while reducing costs.
While retailers have been swift to adopt mobile technology to satisfy the always-on consumer, they have been much slower to embrace mobility for their workforce. With more than 80 million millennials rapidly emerging as the face of the retail workforce, retailers must adapt and evolve their management practices to stay relevant to this challenging generation. Mobility, and technology in general, will play a critical role in the retail evolution.
A recent survey of more than 100 retailers revealed how retailers are prioritizing workforce technology, scheduling, mobility and management strategies. In this webinar, you will learn how to build a smarter and more efficient workforce with next-generation technology and mobility to ensure better staffing, productivity, compliance and employee satisfaction. To learn more, register for the webinar, titled: Workforce in Motion: Recruiting, Retaining and Engaging the Millennial Workforce.
View this webinar on-demand: http://www.retailtouchpoints.com/workforce-in-motion
How to deliver better, leaner field serviceKelly Services
Recalls, product upgrades, government mandates and scheduled quality checks or repairs all take significant resources to staff and project manage. As compliance requirements and product complexity increase, so too does the task of properly installing and maintaining the medical devices that millions of patients rely upon each year across the US.
There is a better, leaner way to manage this growing task.
Here are the six key benefits to outsourcing the field service task in the medical device industry.
Maximizing Responsiveness for Manufacturing Field Services with Mobility Catavolt, Inc.
Manufacturing organizations are challenged with providing better responsiveness to customers, without disrupting their operations. With paper processes still in place at many organizations, they are challenged with completing request and on-site field projects in an efficient, reliable and productive manner, without human error. Mobility provides manufacturing organizations with the opportunity to improve their current field service processes with automated systems for field technicians, that immediately capture inventory levels and key information quickly. Mobile apps improve documentation accuracy, and increase business responsiveness and work-flow efficiency.
SAP Business One for Service & MaintenanceKevin Kuttappa
SAP Business One for Service & Maintenance is the ideal choice for companies with maintenance, repair and overhaul (MRO) operations. SAP Business One for Service & Maintenance provides essential functions for preventative and corrective maintenance, including comprehensive service orders combined with job scheduling, capacity planning and flexible invoicing.
Fusion Global Business Solutions has over 20 years of combined expertise in Rapid Task Automation, with a skilled staff that understands how to leverage the technologies to address the desired business outcomes using our own maturity-based service practice and methodologies.
Data-led Approach
Using our unique AI capability to analyse and prioritise self-service and automation candidates, coupled with the world leading Robotic Process Automation provider and BMC’s Digital Workplace self-service, we have worked with many global enterprises across the banking, telco, central government, health, and retail sectors, delivering significant value.
Outcome Based Service Methodology
Using our Outcomes Based Services methodology we expedite the delivery of the desired business outcomes; we use proven techniques that adapt to the level of process maturity required to improve service quality and customer satisfaction while reducing costs.
While retailers have been swift to adopt mobile technology to satisfy the always-on consumer, they have been much slower to embrace mobility for their workforce. With more than 80 million millennials rapidly emerging as the face of the retail workforce, retailers must adapt and evolve their management practices to stay relevant to this challenging generation. Mobility, and technology in general, will play a critical role in the retail evolution.
A recent survey of more than 100 retailers revealed how retailers are prioritizing workforce technology, scheduling, mobility and management strategies. In this webinar, you will learn how to build a smarter and more efficient workforce with next-generation technology and mobility to ensure better staffing, productivity, compliance and employee satisfaction. To learn more, register for the webinar, titled: Workforce in Motion: Recruiting, Retaining and Engaging the Millennial Workforce.
View this webinar on-demand: http://www.retailtouchpoints.com/workforce-in-motion
How to deliver better, leaner field serviceKelly Services
Recalls, product upgrades, government mandates and scheduled quality checks or repairs all take significant resources to staff and project manage. As compliance requirements and product complexity increase, so too does the task of properly installing and maintaining the medical devices that millions of patients rely upon each year across the US.
There is a better, leaner way to manage this growing task.
Here are the six key benefits to outsourcing the field service task in the medical device industry.
An introduction and resource guide for HR staff and organizations to use in exploring, anticipating and tailoring talent management strategies to leverage strengths of an aging workforce.
As competition continues to heat among store operators, merchants must find innovative, creative and efficient ways to improve customer engagement and improve long-term loyalty. Along with pressure to hold the line on expenses, store operations executives are faced with an uphill battle.
Additionally, advances in mobile and tablet technology have created the opportunity to hire, train and retain employees more efficiently.
In its first Store Operations Superstar Awards, Retail TouchPoints is recognizing 8 companies that have implemented the most innovative, successful store operations strategies in 4 categories.
Winners range from smaller to large retailers and hail from a variety of industry segments. Winning strategies run the gamut from mobile workforce management and a new mobile rebate program to video analytics and a chain-wide RFID implementation.
The categories and corresponding winners are as follows:
WORKFORCE MANAGEMENT
Gold – Aeropostale
Silver – Dollar General
INVENTORY MANAGEMENT/MERCHANDISING
Gold – Macy’s
Silver – LuLulemon
CUSTOMER ENGAGEMENT
Gold – Lowe’s
Silver – Cole Haan
LOSS PREVENTION
Gold – BOB’s Stores
Silver – American Apparel
Linear Programming is a vital section of Mathematics which allows you to obtain the optimal solution (i.e Maximum Profit or Lowest Cost) of a mathematical model where the requirements of the problem are given by linear relationships.
In addition to its vast number of real world applications, Linear Programming can also be used to determine the optimal number of workers that should be used in a given instance. Here, we have been asked to determine the workforce scheduling roster of a nursing staff so as to minimize the cost of labor (while adhering to constraints)
This presentation gives an insight on how Linear Programming techniques can be used to achieve our goal.
What metrics do you use for Maintenance Planning and Scheduling? Check out the metrics in this maturity matrix and see how they compare. This is Maturity Matrix 1 of 2 for Maintenance Planning and Scheduling.
Effective Maintenance Planning and Scheduling is a requirement not an option if one wants to optimize the effectiveness and efficiency of their maintenance workforce. Yes, identifying the right work is key however without effective maintenance planning and scheduling work execution will not be as effective and efficient.
Maintenance Wrench time is directly impacted by the effectiveness of maintenance planning and scheduling (Wrench time is the amount of time a maintenance person has their "hands on tools". World Class ranges from 55-65%)
Maintenance Planning and Scheduling are key elements that influence the true success of any organization. Many times we have a planner or planner/scheduler, but do not know how to use him or her effectively or efficiently.
This presentation describes the importance of detecting and responding to users emotion while they work with online environments. Emotion is vital to learning and using technology to recognize users’ emotion has led to powerful performance results. First, we describe how to detect emotion, using sensors (camera, wrist band, pressure mouse, seat sensors). Computational tutors dynamically collected data streams of students’ physiological activity and self-reports of emotions. Summaries of student physiological activity helped predict more than 80% of the variance of students’ emotional states. Second, we describe responses or interventions that we used once emotion was detected, i.e., we evaluated the impact of animated embodied agents on user motivation and achievement. Results showed that women and students with disabilities, while using agents reported increased math value, self-concept and mastery orientation and reduced frustration. Third, we describe the integration of computer vision techniques to improve detection of emotion.
Case Study: Vivo Automated IT Capacity Management to Optimize Usage of its Cr...CA Technologies
Learn how Vivo used CA Capacity Management to monitor current capacity and assure the optimized usage of their critical infrastructure environments, enabling them to dispose of manual procedures and spreadsheets and achieve increased time to value and high speed.
For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqX
This is a comprehensive solution which can help you to improve yield management effectively in Ones rental business. The solution is build on top of Microsoft Dynamics NAV.
Modernizing Field Service Technicians with Mobility Solutions - Whitepaper by...RapidValue
We tend to juggle multiple activities during the day by placing high expectations on ourselves. To complete
all daily tasks, we constantly focus on improving our productivity. The situation is similar with service
organizations. Service organizations are constantly looking for ways to make their staff more efficient,provide better service to their customers and improve profitability.
More recently, service organizations have begun to recognize the importance of integrating mobility solutions
into their corporate strategy. From the head of operations to sales personnel, mobility benefits everyone by
extending productivity beyond the confinement of the office. According to Gartner, by 2018, 70% of mobile
workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that
63% of leading service organizations will invest in mobile tools as a key strategy to improve field service
performance.
Mobility helps service organizations resolve issues faster, enabling them to attend to service requests
immediately and fix faulty parts on time for their customers. This prompt response has a high impact across
the ecosystem of the organization - from field service technicians to service managers, business managers,
executives and customers. An effective mobility solution can improve overall productivity by 30-40%, and
profitability by 20-25% for the service organization.
This paper addresses the significance of field service mobility, drawing upon RapidValue’s experience helping
companies succeed in the rapidly evolving mobile landscape. It first examines the life of a service technician
without mobility, including the challenges technicians face on-site and problems customers face due to
delayed service. It then describes the critical features that should be part of your field service mobile
application, and factors to consider when making a decision. The paper also examines a real-life scenario
that puts the concepts described here into practice.
PwC’s Software Robotics Solution uses smart software
to replicate tasks and processes that are performed by
humans.
This has become popular for transformational
programmes because of the following reasons:
• Non-Invasive: The software is deployed on the
existing technology architecture so underlying
systems/applications remain unchanged
• Rapid deployment: time to implement is
“weeks” and not “months”
• Early payback: Return on investment is
typically 1 to 2 years (sometimes sooner)
depending on type of process and volumes –
which is fast when compared t
Located in Tysons Corner, VA, NeoSystems Corp is an expert implementation and integration consulting partner for Netsuite. Our core mission is to enable our clients to grow and scale. We specialize in NetSuite implementations for the Software, and Professional Services industries, and the Nonprofit Community. and As a NetSuite implementation partner as well as a provider of Business Process Outsourcing (BPO) services and Business Process as a Service (BPaaS), we are the only NetSuite Solution Provider and BPO/BPaaS Partner capable of enabling fundamental, yet seamless back-office alignment for our clients, in the areas of Accounting and Finance, Human Resources and IT infrastructure.
In a rapidly changing business climate, Workday Extend helps you stay agile by building apps that run alongside your existing Workday applications. This slide deck features updates and demos from Workday product experts, along with testimonials from Workday Extend customers IBM, KONE, and Sun Life Financial.
Field workforce management – opportunities and challengesTrackoneapp
TrackOne field service mobile app provides solution to help organizations improve the efficiency of their field workforce and meet critical KPIs. For more http://trackoneapp.com
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
ServiceNow® IT Service Management (ITSM) provides a modern service management solution in the cloud. ServiceNow’s system of action allows you to consolidate tools, transform the way you deliver services, and improve the customer experience.
The ServiceNow platform enables enterprises to move from infrastructure-centric to service-centric businesses. They can use
ServiceNow as a single system of records for IT, automate manual tasks, standardize processes, consolidate legacy systems,
create custom applications and evolve the IT service model to service domains inside and outside the enterprise.
Similar to Understanding ROI Calculations for Field Service Management Software (20)
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Optimize your online presence as an interior designer in Delhi with tailored SEO strategies. Elevate visibility on search engines, ensuring your design prowess reaches the right audience. Craft engaging content that resonates with local clientele, incorporating relevant keywords and metadata. Harness the power of local SEO techniques to dominate search results, driving organic traffic and inquiries. Stay ahead in Delhi's competitive market by fine-tuning your digital footprint with effective SEO practices.
Comprehensive Water Damage Restoration Serviceskleenupdisaster
Find out how Disaster Kleenup's professional water damage restoration services can quickly and efficiently restore your property. Find more about our advanced techniques and quick action plans. Visit here: https://iddk.com/disaster-cleanup-services/flood-damage/
Sustainable Solutions for Chemical Waste Disposal by Summerland Environmental...Summerland Environmental
Welcome to the presentation on Sustainable Solutions for Chemical Waste Disposal by Summerland Environmental. We will explore innovative methods and technologies for eco-friendly waste management.
DOJO Training Center - Empowering Workforce ExcellenceHimanshu
The document delves into DOJO training, an immersive offline training concept designed to educate both new hires and existing staff. This method follows an organized eight-step process within a simulated work setting. The steps encompass safety protocols, behavioral coaching, product familiarity, production guidelines, and procedural understanding. Trainees acquire skills through hands-on simulations and rehearsal prior to transitioning to actual shop floor duties under supervision. The primary aim is to minimize accidents and defects by ensuring employees undergo comprehensive training, preparing them effectively for their job roles.
Stay updated on Siddhivinayak Temple events and timings in Houston, TX. Join our spiritual and community gatherings. Visit us now! gaurisiddhivinayak.org
Best steel industrial company LLC in UAEalafnanmetals
AL Afnan Steel Industrial Company LLC is a distinguished steel manufacturer and supplier, celebrated for its high-quality products and outstanding customer service. With a diverse portfolio that includes structural steel, and custom fabrications, AL Afnan meets a wide array of industrial demands. We are dedicated to using advanced technologies and sustainable methods to ensure excellence and reliability in every product, serving both local and international markets with efficiency.
Emmanuel Katto Uganda - A PhilanthropistMarina Costa
Emmanuel Katto is a well-known businessman from Uganda who is improving his town via his charitable work and commercial endeavors. The Emka Foundation is a non-profit organization that focuses on empowering adolescents through education, business, and skill development. He is the founder and CEO of this organization. His philanthropic journey is deeply personal, driven by a calling to make a positive difference in his home country. Check out the slides to more about his social work.
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier. Come to our Trophy Shop today and check out all our variety of Trophies available. We have the widest range of Trophies in Malaysia. Our team is always ready to greet your needs and discuss with you on your custom Trophy for your event. Rest assured, you will be with the best Trophy Supplier in Malaysia. The official Trophy Malaysia. Thank you for your support.
This PDF offers clear and concise instructions on wearing and placing medals and ribbons on U.S. Coast Guard uniforms. It provides detailed guidelines to ensure adherence to official standards, helping service members maintain a professional and regulation-compliant appearance. Perfect for quick reference, this guide is an essential resource for all Coast Guard personnel.
Bridging the Language Gap The Power of Simultaneous Interpretation in RwandaKasuku Translation Ltd
Rwanda is a nation on the rise, fostering international partnerships and economic growth. With this progress comes a growing need for seamless communication across languages. Simultaneous interpretation emerges as a vital tool in this ever-evolving landscape. When seeking the best simultaneous interpretation in Rwanda, Kasuku Translation stands out as a premier choice.
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Gujar Industries India Pvt. Ltd is a leading manufacturer of X-ray baggage scanners in India. With a strong focus on innovation and quality, the company has established itself as a trusted provider of security solutions for various industries. Their X-ray baggage scanners are designed to meet the highest standards of safety and efficiency, making them ideal for use in airports, government buildings, and other high-security environments. Gujar Industries India Pvt. Ltd is committed to providing cutting-edge technology and reliable products to ensure the safety and security of their customers.
Discover How Long Do Aluminum Gutters Last?SteveRiddle8
Many people wonder how long aluminum gutters last. In this ppt, we will cover the lifetime of aluminum gutters, appropriate maintenance procedures, and the advantages of using this material for gutter installation.
Merchants from high-risk industries face significant challenges due to their industry reputation, chargeback, and refund rates. These industries include sectors like gambling, adult entertainment, and CBD products, which often struggle to secure merchant accounts due to increased risks of chargebacks and fraud.
To overcome these difficulties, it is necessary to improve credit scores, reduce chargeback rates, and provide detailed business information to high-risk merchant account providers to enhance credibility.
Regarding security, implementing robust security measures such as secure payment gateways, two-factor authentication, and fraud detection software that utilizes machine learning systems is crucial.
Citizen Air Conditioning Services has offered its services to residential and commercial customers, including air conditioning systems inspections and repairs, boiler installations, mini-split systems, and other cost-effective heating solutions by factory-trained technicians. Other services offered include installation of indoor and outdoor fireplaces, patio and pool heaters, outside gaslighting and BBQs, as well as water system and plumbing services.
2. What You’ll Find Inside
I. Bridging the Field Force Execution Gap
II. Investing in Technology
III. Knowing What to Look for
IV. Measuring the Return on Investment
V. Concrete ROI Example
{Software for the Workforce on the Move}
3. Today’s field service organizations need
to transform old business processes into
efficient, cost effective, and customer
centric practices.
{Software for the Workforce on the Move}
4. But some organizations struggle to
bridge the field force execution gap.
{Software for the Workforce on the Move}
5. In order to bridge the gap…
Businesses must automate these
processes with field service management
software.
{Software for the Workforce on the Move}
7. Field Service Management
Software finds the balance
between old businesses
processes and informing
stakeholders.
{Software for the Workforce on the Move}
Old Business
Practices
(i.e. scheduling,
inventory)
Informing
Stakeholders
(i.e. service managers
communicating with
technicians)
8. By automating old
business processes, you’ll
gain a greater Return on
Investment.
{Software for the Workforce on the Move}
ROI
9. Invest in Technology!
These are the key tools
you NEED to bridge the
field force execution gap.
- Enterprise
Management
Solution
- Visual Scheduler
- Mobile Application
- Stakeholder Web
Portals
- Alerts & Escalation
Workflows
- GPS Technology
{Software for the Workforce on the Move}
10. 1. Enterprise Field
Management System
Handles service management
functions like:
-Call center
-Work order management
-Spare parts inventory
-Reporting capabilities
{Software for the Workforce on the Move}
11. 2. Visual Scheduler
Dispatchers can create, assign, dispatch,
update and reassign work orders based
on technician skill sets, availability and
location.
{Software for the Workforce on the Move}
12. 3. Mobile Application
Simplifies common tasks like site
surveys and assessments by
combining all data in one location.
{Software for the Workforce on the Move}
13. 4. Stakeholder Web
Portals
Allow key stakeholders access to service
data through web portals. Guide better
business decisions.
{Software for the Workforce on the Move}
14. 5. Alerts and
Escalation Workflows
Program system to watch out and notify you
of certain conditions when they occur.
{Software for the Workforce on the Move}
15. 6. GPS Technology
Track vehicles and improve your service
response times and accuracy.
{Software for the Workforce on the Move}
16. The more of these tools you find
in your solution, the better your
results will be.
{Software for the Workforce on the Move}
17. Here are some steps you can take to
measure the return of a field service
software investment.
1. Review your current steps.
{Software for the Workforce on the Move}
18. {Software for the Workforce on the Move}
2. Identify opportunities to reduce
costs, increase revenue, or increase
customer satisfaction.
19. 3. Compare existing process to
proposed process and quantify
the benefit of updating your
process.
{Software for the Workforce on the Move}
21. ABC Company sells and services
industrial equipment.
{Software for the Workforce on the Move}
22. The company has 20
field technicians and 10
in service centers.
The company also has a
service manager and
two dispatchers.
{Software for the Workforce on the Move}
Avg. pay $55,000
Avg. pay $75,000
23. {Software for the Workforce on the Move}
The company has…
60% Service Technician Utilization Rate
70% First Time Fix Rate
80% Customer Retention Rate
24. Keeping in mind these facts and
that ABC Company just
implemented a field service
software, let’s look at part of
their ROI chart.
{Software for the Workforce on the Move}
25. {Software for the Workforce on the Move}
Cost Savings Revenue Increase
Customer
Experience
Call Taking/Scheduling and Dispatch
Reduce the time to take calls, pass info to
dispatch, and record call info by 5 minutes
per call. (company receives 10,000 service
calls per year)
$15,225
Field Work
Better accountability and control over
technician time with mobile time reporting
and GPS tracking will impact unbilled tie.
Reduce unbilled/unaccounted for time from
5% to 2%.
$78,750
Back Office
Reduced administrative time to prepare
customer quotations for service from
inspection reports with quotation
generation integrated with electronic
inspection. (Assuming 50% of inspections
result in a quotation and quotations take 30
minutes each.)
$27,400
Example ROI Table for ABC’S Field Service Management Software
26. Want to see a
complete example?
Download the full
report now!
{Software for the Workforce on the Move}