2. “93% of CEOs say
that their organisation’s
strategy is dependent
on innovation for its
long-term success.”
Accenture
Trends are being driven by
organisations with fresh ideas and
the energy to drive change. Social
media and technology are playing a
huge role in this shift with significant
benefits. New technologies and
ways of thinking mean that relying
on traditional business models could
be holding your organisation back.
How can you adopt new
technologies and business
models to drive innovation?
DRIVING
INNOVATION IN
YOUR BUSINESS
New technologies provide the
opportunity to change business
models so that you can improve
business outcomes: optimise your
operations; continually meet your
customers’ expectations; and as
a result, grow your business.
This requires innovation – new
ways of thinking to adapt the
technology to deliver results.
At SMS we recognise that to
innovate you need to look at your
business critically and decide:
ææ What do I need to be doing?
ææ What do I need to be doing
differently?
ææ What do I need to stop doing?
The SMS Strategy and Advisory
group helps clients understand their
businesses better so that they can
answer these questions and take
the next steps.
Envision the future
Innovation requires vision – what
does the future look like? SMS can
help you build your vision, and with
our expertise in process efficiency
and customer experience,
deliver the solution.
Our Conceptual Design solution
shows you how you can realise
your vision. We then work with you
to establish the new processes and
relationships that will define your
new business model.
Lead and capture insights
At SMS we understand the key to
innovation is being unbiased and
open to new thinking. We bring
a different point of view around
capturing interdependencies
between activities to avoid overlap
or conflict.
Your organisation moves quickly to adapt to market changes and respond to
customers. Your staff are engaged and adept at applying technologies in new ways
to optimise and grow your business. Business innovation is a way of life.
SMS Business Innovation 2
3. With our Enterprise Control Room
concept, we provide a visualisation
of your organisation’s strategy
and the supporting portfolio of
programs. At a glance you can
see how all the programs of work
are delivering against the goals
and objectives.
By visualising your strategy, we
can help ensure that you have
the insights to support adaptive
decision making, enabling you to
respond quickly to customers
and employees.
Real insights that lead decision
making are key to being nimble
and innovative as an organisation.
Engage and connect
People are an essential ingredient
in innovation. By having a strong
vision and equally strong processes,
organisations can get results, but
many businesses overlook the fact
that they need to take people on the
journey with them.
SMS builds Learning Innovation in
your organisation that allows you
to build momentum and excitement
around business changes.
Using the SMS Compass framework,
we apply consultation, planning,
and effective project and change
management to ensure that the
business changes necessary to
enable innovation deliver all the
desired outcomes. At the same time
we help your organisation build a
culture around innovative thinking.
SMS has the capability and
the experience to help you
capitalise on new technology
and business models to grow
and optimise your business.
Let SMS help you be a
business innovator.
OUR APPROACH
SMS takes an end-to-end approach
to business innovation, having the
capability to work with clients at a
strategic level through to building
and integrating a solution which
maximises outcomes.
We empower our clients to own
and manage their own processes
and systems, and maintain our
relationship with them based on
learning and constant improvement.
SMS Business Innovation 3
Strategic
Vision...
Delivered
People
Process
Technology
4. SMS Business Innovation 4
Joining New Industries
When our major Telecommunications
client wanted to transform itself and
become a content provider in the
digital media industry, SMS was its
chosen delivery partner.
We knew that we had to engage
the right people in-house with the
vision to realise the potential of this
new product. By painting a visionary
picture for the vendors of what the
future could hold, SMS was able
to form solid commercial sourcing
relationships on behalf of our client
that exist to this day.
Our client led the way in online
delivery of digital media content
to Australia’s consumer market.
Managing a spend of nearly $5
million, SMS assisted our client
in becoming a major player in
the consumer media market and
transforming their business for the
21st century.
Business Transformation
When our client, an international
airline, sought to implement a
large-scale technology solution
that fundamentally changed the
way it operated, SMS was the key
delivery partner.
The solution adopting new
technologies redefined the
business models across the
client’s ticketing, airline inventory,
reservation and departure control
businesses.
Leveraging the full breadth and
depth of SMS expertise, we
helped the client define over 650
processes and deliver a Business
Process Blueprint for staff.
Rapid and Innovative Learning
Solutions
A large public sector client was
going through a sales transformation
involving 400 geographically
dispersed sales people.
Leveraging the capability of our
Customer Relationship Management,
Change Management and
Operational Learning teams, SMS
was able to provide an innovative
and cost effective eLearning solution.
A digital avatar led the users learning
journey, a first for the client.
SMS delivered training with multi-
device compatibility, enabling the
staff to access content on the go,
where and when they need it.
Using new technologies SMS
was able to transform the client’s
training delivery model.
OUR EXPERIENCE
5. SMS Business Innovation 5
WHY SMS?
We’re effective
We respond in a timely manner,
and provide solutions for our clients’
problems. Even the ones they don’t
know they have.
We’re knowledgeable
Our expertise is second to none;
we are always one step ahead,
and ready to provide answers that
speak specifically to our clients and
their concerns.
We’re innovative
We’re innovative and proactive.
We see things differently to
everyone else, and that’s why
we’re good at what we do. It’s
our job to make our clients’ lives
easier; to make them feel secure
and confident. We’re about solving
problems, not creating them.
We’re committed
A job is never over. We see
things through from strategy to
implementation, and we’re always
around to ensure things continue
running smoothly
ABOUT SMS
Established in 1986, SMS
Management Technology
[ASX:SMX] is a leading Asia Pacific
consulting, technology and systems
integration company. We employ
in excess of 1,700 permanent and
contract staff in offices throughout
Australia and in Hong Kong,
Vietnam and Singapore.
We provide end-to-end solutions
and consulting services for business.
We build foundations, structures,
and processes, from conception
through to implementation.
We have the experience and
the industry expertise to affect
real, measurable and profitable
outcomes for business.
SMS... ‘your vision. Delivered.’
WHAT MAKES
US DIFFERENT?
SMS Management Technology
differentiates by:
ææ Providing targeted, end-to-end
management and technology
services
ææ ‘Delivering Excellence’
and services designed to
improve business performance
ææ Providing the scale of
international firms while
operating with the flexibility and
responsiveness only seen in a
local provider
ææ Providing a comprehensive range
of services, breadth of resources,
intellectual capital, infrastructure
and financial strengths not
typically seen in a local firm
ææ Supporting a client’s technology
preferences, while maintaining
vendor independence
ææ Collaborating with our clients to
deliver practical outcomes
ææ Employing experienced and
multi-disciplined professionals
working within a culture that
focuses on client success
6. Victoria (Head Office)
Level 41
140 William Street
Melbourne VIC 3000
T 1300 842 767
New South Wales
Level 26
20 Bond Street
Sydney NSW 2000
T+61 2 9259 8888
Queensland
Level 18
175 Eagle Street
Brisbane QLD 4000
T +61 7 3215 7200
Australian Capital Territory
Ground Floor, 8 Brindabella Circuit
Canberra Airport ACT 2609
T +61 2 6279 7100
South Australia
Level 29, Westpac House
91 King William Street
Adelaide SA 5000
T +61 8 7123 3100
Western Australia
1 Howard Street
Perth WA 6000
T +61 8 9322 2808
Hong Kong
4911, The Center,
99 Queens Road
Central Hong Kong, Hong Kong
T +852 3441 2500
Vietnam
Level 18, The Flemington Tower
182 Le Dai Hanh Street, Ward 15
District 11, Ho Chi Minh City, Vietnam
T +84 8 396 21281
Singapore
Level 24
1 Raffles Place
Singapore 048616
T +65 6408 0642
