SlideShare a Scribd company logo
@INFLUITIVE@INFLUITIVE
Advocates =
Business Fuel
December 15th, 2017
Mark Organ
Founder & CEO, Influitive
@markorgan
@INFLUITIVE
A little about me … a serial category creating founder
Current gig: Influitive helps B2B companies accelerate revenue
by mobilizing their army of advocates.
Amazon best-selling author Two-time founder/CEO
125+
Employees
around the world
$50M
Capital raised
@INFLUITIVE
How would your job change if your
customers knew the best way to go
to market?
And could execute better than you?
@INFLUITIVE
@INFLUITIVE
@INFLUITIVE
Advocacy
A non financial
investment in
your company
6
@INFLUITIVE
Advocates can drive value
across your business
SALES
Generate more trusted
referrals
Increase access to
references
Develop cross-sell
opportunities
MARKETING
Surround prospects with
customer proof and
content
Improve live events,
ABM campaigns, &
product launches
Increase customer
sharing to their trusted
networks
CUSTOMER
SUCCESS
Guide the customer
journey
Develop up-sell
opportunities
Increase customer
interconnections
PRODUC
T
Rapidly access
customer insights
Build local user groups
Run beta programs
@INFLUITIVE@INFLUITIVE
Advocate
Motivation Model
Meaningful Impact Social Capital
Exclusive Tribe
@INFLUITIVE9
Exclusive Tribe
@INFLUITIVE10
Meaningful Impact
@INFLUITIVE11
Social Capital
Michael Beahm, Blackbaud
Liz Pedro, Five9
Kim Ellis, BMC
@INFLUITIVE
DISCOVER, NURTURE AND MOBILIZE ADVOCATES
WITH A DEDICATED COMMUNITY
Hello Influvians, the
Product team is
looking for feedback in
order to make
Product feedback
Hello Influvians, the
Product team is looking
for feedback in order to
make
Product feedback
@INFLUITIVE@INFLUITIVE
Community-
driven
product
launches
13 @MARKORGAN
@INFLUITIVE
@INFLUITIVE
@INFLUITIVE
@INFLUITIVE
“It’s not about the
fact that this group
is large, but this
group cares.”
- Carl Pei
@INFLUITIVE@INFLUITIVE
Community-
driven
product
messaging
18
@INFLUITIVE
@INFLUITIVE
@INFLUITIVE
The HR Director
notices your
Namely coffee
mug and asks:
What’s Namely?
What would you
say?
@INFLUITIVE22
7
@INFLUITIVE
An advocate-sourced
business book
@INFLUITIVE24
@INFLUITIVE@INFLUITIVE25 @MARKORGAN
Community-
driven
product
insights
@INFLUITIVE26
@INFLUITIVE
Which best maximizes
UX, scalability and value?
Model 1: Number of joined
advocates
Model 2: Number of
engaged advocates AND
activities.
@INFLUITIVE28
@INFLUITIVE
@INFLUITIVE
Community-driven PMM:
1) Product launches
2) Product messaging
3) Product insights
@INFLUITIVE
Thank you! Questions?
MARK ORGAN, @markorgan
INFLUITIVE, @influitive

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