Business communication assignment. The art of communication. Conversation guidliness

1. Business Etiquettes and
Communication Practices in
Australia.
By,
Sadiah
Sadaf Sultana
Vivek Srivastava
Shahbaz Jamal
Zaid Khan

3. ● Country Background
● Business Etiquettes
● Punctuality
● Business Dress code
● Meeting Protocol
● Dining etiquettes
● Alcohol in a Business Setting
● Communication
● Physical Greeting
● Verbal Greeting
● Conversation guidelines
● Major Australian Countries

4. ● Capital : Canberra
● Language : English
● Population : 22.8 million
● Currency : Australian Dollar (AUD)
- ER : 1 AUD = 0.71 USD
● Consists of :
- 5 mainland states
- 1 island state
- 1 mainland territory
- 6 external territories
● Largest city : Sydney

5. Business Etiquettes
● Regular working hours are from 9:00 am to 5:00 pm with an
hour lunch break.
● The work week consists of five working days, Monday to
Friday.
● Working overtime is not uncommon.
● Deadlines are made to be kept in Australia.
● Aussies are usually very punctual with business
appointments.
● Being casually late will not be accepted.

6. Business Dress code
● Business dress is conservative in Melbourne and
Sydney.
● A dark coloured, conservative business suit is
considered suitable for men.
● Women can wear a smart dress or a business suit.

7. Meeting protocol
● Make sure you take an appointment well in advance.
● Meetings are generally relaxed however serious work is accomplished during the
meetings.
● Keep your presentations short and effective.
● Australians do not find it hard to say "no", so the
answer will be clear and straightforward.
● If an Australian has a different view to yours they will
tell you about it.

8. Dining Etiquette
● You might get quite a few invitations to an Aussie home for a BBQ a.k.a.
'barbie' in Australia.
● Fork in the left hand and knife in the right hand is how food is eaten there. So
unless you are required to eat by hand follow the 'rule'.
● Laying your knife and fork parallel on your
plate with the handles facing to the right
indicates that you are finished with your
meal.
● Elbows off the table and hands above the
table is a good table etiquette.

9. Alcohol in the Business setting
● Alcohol at the office is acceptable for special occasion.
- Ex. Holiday parties, Anniversaries, etc
● Drinking is allowed at the social gatherings but you
should follow the hosts lead.
● You are not obligated to drink after meal, like other
cultures so do as you please.
● If you are under the legal limit of 18,it is forbidden.

10. The Art of Communication
● Both men and women shake hands.
● You also should shake hands when leaving
● Women sometimes kiss one another on the
cheek.
● A kiss on the cheek is less professional.
● Upon greeting introduce yourself.

11. Appropriate Verbal greeting
● Upon greeting always introduce yourself.
● Use your full name.
● If someone introduces themselves by their first name, feel
free to refer to them as that.
● If you don't know the name of someone, refer to them as Sir
or Madam
● Be subtle and polite.

12. Conversation guidelines
❌ Don't go in depth about anything unrelated to business
✔️ Making small talk is acceptable
✔️ Patience is required and appreciated
✔️ Speak directly rather than indirectly
❌ Don't take anything to personally

13. Major Australian Companies

14. Conclusion
● Australia is one of the best places to work and
explore.
● Australians are generally interested and accepting of
others culture.
● No two Australians are exactly the same despite
raised in the same national
● This also applies in the business settings

15. “I often see Australian employees taking the
time to talk to the security guard, the cleaner
and the tea lady, much more than you would in
my country!
Even top management will make sure they ask
about families and get involved if there is an
issue.”
Dinesh
Indian Student

16. “I was raised in India where it was
unacceptable to question the directions of
someone more senior. It was normal to
follow directions without question. It’s very
different here.”
Nitesh
Indian Migrant

18. References
● https://en.wikipedia.org/wiki/Australia
● https://www.todaytranslations.com/doing-business-in-australia
● http://www.indiaeducation.net/studyabroad/australia/manners-in-australia.aspx
● https://www.justlanded.com/english/Australia/Australia-Guide/Business/Business-
etiquette