The document provides guidance on best practices for writing effective business emails. Some key points include:
1. Keep subject lines short and specific to summarize the email's content.
2. Structure emails clearly and provide context for any attachments or previous discussions.
3. Use proper grammar, spelling, and punctuation and avoid slang, shouting, or assumptions.
4. Reply to emails promptly while allowing time for responses and acknowledge receipt of messages.
5. Consider the recipient and provide all necessary information in a clear, anticipatory manner.
Electronic mail, or email, allows users to compose messages on one computer that can be read on another computer when the recipient logs in. Key etiquette points for emails include using the "To:" and "Cc:" fields appropriately, writing clear and concise subject lines, proofreading for spelling and grammar mistakes, using appropriate language without abbreviations or emoticons, and structuring emails with shorter paragraphs and sentences for readability. Proper email etiquette helps ensure messages are effective and professional.
A quality blog post is determined by its number of clicks and a higher traffic rate. And to keep the viewer intact, the blog should have a well-thought-out design. An informative post always helps the reader and it mainly depends on the quality of the content. See the following slides to find the attributes of a quality blog.
The document provides tips for writing effective emails. It recommends keeping emails concise by using short paragraphs and sentences. Important details should be at the top of the email. Proper formatting, such as numbering points, helps ensure all information is read. Writers should proofread for errors and use appropriate language without abbreviations or emoticons. The "To:" and "Cc:" fields should be used correctly to identify who needs to respond.
Netiquette, or internet etiquette, provides guidelines for effective email communication. Following netiquette rules helps ensure messages are professional, efficient, and protect the sender and company from legal issues. The subject line is the most important part of an email, as it determines whether a recipient opens the message. Effective subject lines are specific, descriptive, and concise to attract readers' attention in 25-35 characters. Creative subject lines can also increase open rates when contacting unfamiliar recipients.
The document summarizes a presentation given by Angela Bartels of Mailgun and Kelly Kenney of Sendwithus on integrating Mailgun and Sendwithus to improve transactional emails. They demonstrate how to create consistent branding across emails and websites. Examples of good transactional emails from companies like Facebook, Twitter, and Uber are shown, as well as poor examples from other companies. The concept of "dead-end emails" that lack a clear call to action is defined and examples are provided. Ways to identify and improve dead-end emails through A/B testing are discussed.
ABA English is an application for learning English on smartphones. It uses a natural learning system to improve English skills like speaking, listening, writing, vocabulary, and grammar. The app has several features - speaking exercises to practice pronunciation; interpreting conversations to improve fluency; writing activities to enhance writing and listening; vocabulary lessons with audio; assignment questions to test comprehension; English videos with subtitles; and assessments to measure progress. The application makes English learning convenient for busy students and helps develop different language abilities through interactive activities with native English tutors and automated feedback.
Emerging Leaders Program, Session 5: Written CommunicationPeak Support
Peak Support's Emerging Leaders Program is an 8-session mini-MBA for new team leads or aspiring leaders. You can find the full curriculum at https://www.peaksupport.io/e-books/.
Business Writing & Proper Email CommunicationEmily Swisher
This document provides 10 tips for effective business email communication:
1) Get to the point quickly and keep the email professional and concise.
2) Use a professional tone without being overly formal, and avoid casual language or emoticons.
3) Be specific and answer the key questions of who, what, when, where and why to provide the requested information.
4) Consider your audience and their titles, roles, and preferences for detail when writing.
Electronic mail, or email, allows users to compose messages on one computer that can be read on another computer when the recipient logs in. Key etiquette points for emails include using the "To:" and "Cc:" fields appropriately, writing clear and concise subject lines, proofreading for spelling and grammar mistakes, using appropriate language without abbreviations or emoticons, and structuring emails with shorter paragraphs and sentences for readability. Proper email etiquette helps ensure messages are effective and professional.
A quality blog post is determined by its number of clicks and a higher traffic rate. And to keep the viewer intact, the blog should have a well-thought-out design. An informative post always helps the reader and it mainly depends on the quality of the content. See the following slides to find the attributes of a quality blog.
The document provides tips for writing effective emails. It recommends keeping emails concise by using short paragraphs and sentences. Important details should be at the top of the email. Proper formatting, such as numbering points, helps ensure all information is read. Writers should proofread for errors and use appropriate language without abbreviations or emoticons. The "To:" and "Cc:" fields should be used correctly to identify who needs to respond.
Netiquette, or internet etiquette, provides guidelines for effective email communication. Following netiquette rules helps ensure messages are professional, efficient, and protect the sender and company from legal issues. The subject line is the most important part of an email, as it determines whether a recipient opens the message. Effective subject lines are specific, descriptive, and concise to attract readers' attention in 25-35 characters. Creative subject lines can also increase open rates when contacting unfamiliar recipients.
The document summarizes a presentation given by Angela Bartels of Mailgun and Kelly Kenney of Sendwithus on integrating Mailgun and Sendwithus to improve transactional emails. They demonstrate how to create consistent branding across emails and websites. Examples of good transactional emails from companies like Facebook, Twitter, and Uber are shown, as well as poor examples from other companies. The concept of "dead-end emails" that lack a clear call to action is defined and examples are provided. Ways to identify and improve dead-end emails through A/B testing are discussed.
ABA English is an application for learning English on smartphones. It uses a natural learning system to improve English skills like speaking, listening, writing, vocabulary, and grammar. The app has several features - speaking exercises to practice pronunciation; interpreting conversations to improve fluency; writing activities to enhance writing and listening; vocabulary lessons with audio; assignment questions to test comprehension; English videos with subtitles; and assessments to measure progress. The application makes English learning convenient for busy students and helps develop different language abilities through interactive activities with native English tutors and automated feedback.
Emerging Leaders Program, Session 5: Written CommunicationPeak Support
Peak Support's Emerging Leaders Program is an 8-session mini-MBA for new team leads or aspiring leaders. You can find the full curriculum at https://www.peaksupport.io/e-books/.
Business Writing & Proper Email CommunicationEmily Swisher
This document provides 10 tips for effective business email communication:
1) Get to the point quickly and keep the email professional and concise.
2) Use a professional tone without being overly formal, and avoid casual language or emoticons.
3) Be specific and answer the key questions of who, what, when, where and why to provide the requested information.
4) Consider your audience and their titles, roles, and preferences for detail when writing.
This document discusses email etiquette and its importance for professionalism, efficiency, and liability protection. It provides tips for proper email etiquette such as being concise, answering all questions, using proper grammar and punctuation, making emails personal, using templates for common responses, responding swiftly, avoiding unnecessary attachments, and using a clear structure and layout. The document also recommends enforcing email etiquette through a written policy, training employees, and monitoring adherence using email management software.
4 Cold Email Subject Lines That Get OpenedAlex Berman
This presentation goes over 4 different subject lines you can use to get your emails opened.
Need more leads for your SaaS startup or agency? Check out http://inspirebeats.com
The document provides guidelines for effective email etiquette and management. It discusses the importance of clarity, conciseness, correctness, completeness, consideration, courtesy, construction, and common tips when writing emails. Specific tips include using short sentences, examples, proper spelling and punctuation, answering all questions asked, being respectful in tone, using a descriptive subject line, and avoiding sensitive topics or angry responses. The document emphasizes writing emails that are clear, direct, and professional.
My dream translation project manager is someone who...Nora Torres
The document outlines 10 characteristics of an ideal project manager from the perspective of a translation professional. An ideal project manager 1) does not consistently ask for rush jobs or rate reductions at the last minute, 2) provides clear instructions and materials in a timely manner, 3) addresses translators by name in communications, and 4) supports translators' work rather than immediately taking clients' complaints at face value without the translator's input.
This document provides guidance on proper email etiquette and best practices for writing effective emails. It discusses important elements like greetings, subject lines, body text, closings and tone. Specific tips include keeping messages concise, using proper grammar, answering all questions, and maintaining an appropriate level of formality for the intended audience. The goal is to communicate clearly and respectfully through email.
In business and private life we have to write email every single day. This form of communication has become one of the most important ways of communcation. Well-written mails can be a door opener, but badly formulated messages can be harmful for your career. But we have good news for all of you who are not into email writing that much: there are some great (and free) email writing apps that help you improve your mails...
Do you want to write great User Stories that provide the vehicle for conversation and confirmation that we build the right thing? Do you struggle with splitting stories so that they still provide business value but can be accomplished within a fraction of your iteration? We will do a quick refresher on User Story formatting to include Acceptance Criteria. Additionally we will learn techniques for splitting stories in this interactive workshop.
Here is a rewrite of the email using short sentences:
I think the criteria the search committee developed for selecting the new director are excellent. The emphasis on a finance background is good. However, I question needing "experience in operations research." The committee may be going too far on that one. Nancy Drew also asked me to draw up a list of items needed to equip the new data processing room in the finance department. See the attached list. Dilbert, the sales agent at Wang, indicated we could get a discount on electronic equipment. Let's discuss this next week.
This document provides guidance on writing professional emails for different cultural contexts. It discusses preferences and conventions in the United States, Turkey, and New Zealand.
In the US, emails should be concise and to the point, with the main point in the first sentence. Grammar, punctuation and spelling should not be overlooked. In Turkey, emails are not preferred for business proposals; relationships are built through in-person communication and introductions should be brief. In New Zealand, business and personal lives are kept separate; emails should be formal, direct, and responses should be quick to avoid appearing unreliable. Color, graphics, emoticons and slang should be avoided.
Effective BUSINESS EMAIL and MEMO.pptxssuserbb990c
The document provides guidance on proper business email writing. It discusses common faults in emails such as being too long, using email when another form of communication is better, poor layout, and lack of sufficient information. It also discusses selecting the appropriate communication method based on the situation. The document provides tips for email etiquette including taking time before sending, using reply instead of reply all when possible, keeping emails short and properly formatted, writing clear subject lines, and cleaning up emails before forwarding. It emphasizes keeping business emails and memos short, simple, and clear.
The document provides information on different types of reports and guidelines for writing reports in plain English. It discusses informational, analytical, and persuasive reports. It also covers using active verbs instead of passive verbs, addressing the reader directly, using understandable language, replacing nominalizations with verbs, keeping sentences short, and cutting unnecessary words. The guidelines are intended to help write reports that are clear, concise, and easy for the reader to understand.
The document provides tips for writing better support emails. It begins by explaining that many support teams are overwhelmed by large volumes of support tickets. It then provides examples of bad support emails and improved versions that are more personal, solve problems directly when possible, and provide helpful information to customers. Throughout, it emphasizes writing support emails that customers will appreciate receiving.
This document provides tips for writing effective business emails. It discusses how email is the most common form of written communication in business. It recommends keeping emails clear, brief, and polite. The tips include having a clear subject line and point, focusing on benefits, using simple language, personalizing the email, and thoroughly editing emails before sending. The overall message is that emails should be concise and easy to read in order to respect the recipient's time.
This document discusses the importance of business emails and provides tips for effective email writing. It notes that professionals now spend around 2.5-3 hours per day on email. Well-written emails are important for first impressions, maintaining relationships, and conveying information professionally. The document outlines common email mistakes and challenges non-native speakers may face. It then describes what can be learned in an email writing course, including email etiquette, templates, grammar, and developing confidence and skills. The course contents include introduction to business email writing, grammar, different email types, and case studies. The document concludes with tips for delivering bad news over email in a considerate manner.
Here are the key steps to attach a cover letter and resume to an email:
1. Create your cover letter and resume as separate documents. Save them with descriptive file names like "Your Name Resume" and "Your Name Cover Letter."
2. Open the email you want to send. In the body, briefly introduce yourself and the purpose of your email (e.g. applying for a job).
3. Attach your files by clicking the "Attach" or paperclip icon. Select the files from your computer and click "Open" or "Send."
4. Double check that the correct files are attached before sending. You may want to send a test email to yourself to confirm.
5.
This document provides guidelines for effective email etiquette. It discusses formatting emails concisely with descriptive subject lines. Proper greetings and signatures are recommended. When responding to emails, it is best to address one topic per email and specify the expected response. Long emails should include an executive summary and table of contents. Appropriate tone and avoiding unnecessary attachments are also covered.
Expert advice from our project manager Tamara Glass about how communicate efficiently and clearly both internally as well as with customers. Intrepid is a mobile app developer based in Cambridge, MA.
This document provides guidance on email etiquette and best practices for writing professional emails. It covers topics like the five C's of email writing (complete, clear, correct, concise, courteous), important email terms like To, CC, BCC, formatting elements like subject lines, greetings, introductions, bodies, calls to action, and signatures. It also includes examples of email topics and common acronyms used in business emails. The document aims to teach readers how to properly structure emails and communicate effectively and appropriately via this channel.
Effective communication is essential for getting work done, building respect among colleagues, and creating a positive work environment. The document provides tips for crafting clear email communications, including using descriptive subject lines, limiting each email to a single topic, specifying the desired response, and responding to emails in a timely manner. Good communication skills can positively influence work performance and career advancement.
Client Vs Good design - strategies for avoiding conflict (brought to you fresh from the field)
At some point it’s inevitable: you will be working on a great project when you are asked for changes which can potentially turn a great project into an OK one. Being a good UX’er or designer makes you care about the design outcome, so this kind of situation might present some challenges.
In this talk I present some strategies for keeping designs good, techniques for conflict avoidance, and why your “soft skills” and not just your design skills matter.
This document discusses email etiquette and its importance for professionalism, efficiency, and liability protection. It provides tips for proper email etiquette such as being concise, answering all questions, using proper grammar and punctuation, making emails personal, using templates for common responses, responding swiftly, avoiding unnecessary attachments, and using a clear structure and layout. The document also recommends enforcing email etiquette through a written policy, training employees, and monitoring adherence using email management software.
4 Cold Email Subject Lines That Get OpenedAlex Berman
This presentation goes over 4 different subject lines you can use to get your emails opened.
Need more leads for your SaaS startup or agency? Check out http://inspirebeats.com
The document provides guidelines for effective email etiquette and management. It discusses the importance of clarity, conciseness, correctness, completeness, consideration, courtesy, construction, and common tips when writing emails. Specific tips include using short sentences, examples, proper spelling and punctuation, answering all questions asked, being respectful in tone, using a descriptive subject line, and avoiding sensitive topics or angry responses. The document emphasizes writing emails that are clear, direct, and professional.
My dream translation project manager is someone who...Nora Torres
The document outlines 10 characteristics of an ideal project manager from the perspective of a translation professional. An ideal project manager 1) does not consistently ask for rush jobs or rate reductions at the last minute, 2) provides clear instructions and materials in a timely manner, 3) addresses translators by name in communications, and 4) supports translators' work rather than immediately taking clients' complaints at face value without the translator's input.
This document provides guidance on proper email etiquette and best practices for writing effective emails. It discusses important elements like greetings, subject lines, body text, closings and tone. Specific tips include keeping messages concise, using proper grammar, answering all questions, and maintaining an appropriate level of formality for the intended audience. The goal is to communicate clearly and respectfully through email.
In business and private life we have to write email every single day. This form of communication has become one of the most important ways of communcation. Well-written mails can be a door opener, but badly formulated messages can be harmful for your career. But we have good news for all of you who are not into email writing that much: there are some great (and free) email writing apps that help you improve your mails...
Do you want to write great User Stories that provide the vehicle for conversation and confirmation that we build the right thing? Do you struggle with splitting stories so that they still provide business value but can be accomplished within a fraction of your iteration? We will do a quick refresher on User Story formatting to include Acceptance Criteria. Additionally we will learn techniques for splitting stories in this interactive workshop.
Here is a rewrite of the email using short sentences:
I think the criteria the search committee developed for selecting the new director are excellent. The emphasis on a finance background is good. However, I question needing "experience in operations research." The committee may be going too far on that one. Nancy Drew also asked me to draw up a list of items needed to equip the new data processing room in the finance department. See the attached list. Dilbert, the sales agent at Wang, indicated we could get a discount on electronic equipment. Let's discuss this next week.
This document provides guidance on writing professional emails for different cultural contexts. It discusses preferences and conventions in the United States, Turkey, and New Zealand.
In the US, emails should be concise and to the point, with the main point in the first sentence. Grammar, punctuation and spelling should not be overlooked. In Turkey, emails are not preferred for business proposals; relationships are built through in-person communication and introductions should be brief. In New Zealand, business and personal lives are kept separate; emails should be formal, direct, and responses should be quick to avoid appearing unreliable. Color, graphics, emoticons and slang should be avoided.
Effective BUSINESS EMAIL and MEMO.pptxssuserbb990c
The document provides guidance on proper business email writing. It discusses common faults in emails such as being too long, using email when another form of communication is better, poor layout, and lack of sufficient information. It also discusses selecting the appropriate communication method based on the situation. The document provides tips for email etiquette including taking time before sending, using reply instead of reply all when possible, keeping emails short and properly formatted, writing clear subject lines, and cleaning up emails before forwarding. It emphasizes keeping business emails and memos short, simple, and clear.
The document provides information on different types of reports and guidelines for writing reports in plain English. It discusses informational, analytical, and persuasive reports. It also covers using active verbs instead of passive verbs, addressing the reader directly, using understandable language, replacing nominalizations with verbs, keeping sentences short, and cutting unnecessary words. The guidelines are intended to help write reports that are clear, concise, and easy for the reader to understand.
The document provides tips for writing better support emails. It begins by explaining that many support teams are overwhelmed by large volumes of support tickets. It then provides examples of bad support emails and improved versions that are more personal, solve problems directly when possible, and provide helpful information to customers. Throughout, it emphasizes writing support emails that customers will appreciate receiving.
This document provides tips for writing effective business emails. It discusses how email is the most common form of written communication in business. It recommends keeping emails clear, brief, and polite. The tips include having a clear subject line and point, focusing on benefits, using simple language, personalizing the email, and thoroughly editing emails before sending. The overall message is that emails should be concise and easy to read in order to respect the recipient's time.
This document discusses the importance of business emails and provides tips for effective email writing. It notes that professionals now spend around 2.5-3 hours per day on email. Well-written emails are important for first impressions, maintaining relationships, and conveying information professionally. The document outlines common email mistakes and challenges non-native speakers may face. It then describes what can be learned in an email writing course, including email etiquette, templates, grammar, and developing confidence and skills. The course contents include introduction to business email writing, grammar, different email types, and case studies. The document concludes with tips for delivering bad news over email in a considerate manner.
Here are the key steps to attach a cover letter and resume to an email:
1. Create your cover letter and resume as separate documents. Save them with descriptive file names like "Your Name Resume" and "Your Name Cover Letter."
2. Open the email you want to send. In the body, briefly introduce yourself and the purpose of your email (e.g. applying for a job).
3. Attach your files by clicking the "Attach" or paperclip icon. Select the files from your computer and click "Open" or "Send."
4. Double check that the correct files are attached before sending. You may want to send a test email to yourself to confirm.
5.
This document provides guidelines for effective email etiquette. It discusses formatting emails concisely with descriptive subject lines. Proper greetings and signatures are recommended. When responding to emails, it is best to address one topic per email and specify the expected response. Long emails should include an executive summary and table of contents. Appropriate tone and avoiding unnecessary attachments are also covered.
Expert advice from our project manager Tamara Glass about how communicate efficiently and clearly both internally as well as with customers. Intrepid is a mobile app developer based in Cambridge, MA.
This document provides guidance on email etiquette and best practices for writing professional emails. It covers topics like the five C's of email writing (complete, clear, correct, concise, courteous), important email terms like To, CC, BCC, formatting elements like subject lines, greetings, introductions, bodies, calls to action, and signatures. It also includes examples of email topics and common acronyms used in business emails. The document aims to teach readers how to properly structure emails and communicate effectively and appropriately via this channel.
Effective communication is essential for getting work done, building respect among colleagues, and creating a positive work environment. The document provides tips for crafting clear email communications, including using descriptive subject lines, limiting each email to a single topic, specifying the desired response, and responding to emails in a timely manner. Good communication skills can positively influence work performance and career advancement.
Client Vs Good design - strategies for avoiding conflict (brought to you fresh from the field)
At some point it’s inevitable: you will be working on a great project when you are asked for changes which can potentially turn a great project into an OK one. Being a good UX’er or designer makes you care about the design outcome, so this kind of situation might present some challenges.
In this talk I present some strategies for keeping designs good, techniques for conflict avoidance, and why your “soft skills” and not just your design skills matter.
E2LOGY- Effective email communication- Leadership Training SeriesE2LOGY
This document provides tips for effective email communication. It discusses making sure emails get read and acted upon by noting that emails are permanent records that should not be sent in anger. It emphasizes using your real name in the "from" field, crafting informative subject lines that summarize the email, and placing the most important points at the top of the email. The document also addresses using an appropriate tone, giving bad news sensitively, avoiding flaming emails, and closing communication loops to be more efficient. Overall, the tips are meant to ensure emails are clearly written and more likely to achieve their intended purpose.
Email Writing : An email is the method of composing, sending, storing and receiving messages over electronic communication system. ... Email stands for electronic mail.It is the most preferred means of communication because it is cheaper and faster.
How to improve the open rates of your emails?Abhishek Mitra
Improving the open rates of your emails are crucial for successful email campaigns. In this presentation, I have described the multiple ways by which you can increase the open rate of your emails. The methods described have been tested and found to be worthwhile.
The document provides guidelines for effective email usage, including using clear subject lines, writing concisely, reducing unnecessary emails, and communicating professionally. Some key recommendations include using specific subject line tags to indicate urgency or required actions, writing the key points in the first 1-3 lines, and addressing overuse of reply-all or lengthy email threads. The guidelines aim to improve email effectiveness and reduce strain on systems and recipients.
We have been communicating since we were born. However, communication is a problem. Every individual, even myself, has faced problems communicating with someone or other. It is thus important to brush up our skills. Axe cuts faster if its sharper.
Communication is verbal & non verbal. Although non verbal communication conveys 80% of content that you want to express, international business communication is most of the time verbal. Be it tele calling, email communication, social media and Chat messenger.
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Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
3. Subject line
• Subject line must summarize the body of the e-
mail.
• Keep it short. Be specific.
• If your email comprises multiple topics, consider
breaking it into multiple messages.
• If your message requires the recipient's action, say
so; preferably with the first word.
BUT: At all times try to avoid “URGENT” or
“IMPORTANT” types of words in an
email or subject line. Only use this if it
is a really, really urgent or important
message.
4. Attachments
• Do not send large attachments
• Do not send more than 2-3 attachments
(unless it’s been specifically requested)
• Provide a logical name to the attached file(s)
5. Structure & layout
i’ve attached my resume i would be grateful if you could read it and get back to me at
your earliest convenience. i have all the experience you are looking for – i’ve worked in a
customer-facing environment for three years, i am competent with ms office and i enjoy
working as part of a team. thanks for your time
Dear Sir/Madam,
I’ve attached my resume. I would be grateful if you could read it and
get back to me at your earliest convenience. I have all the experience
you are looking for:
• I’ve worked in a customer-facing environment for three years
• I am competent with MS office
• I enjoy working as part of a team
Thanks for your time.
Yours faithfully,
Joe Bloggs
10. Don't assume the recipient
knows/remembers the background
“To give you a bit more Softjourn background
on some of the areas we discussed during
our phone conversation…”
For follow up
emails: “We look forward to receiving a description
of the new functionality that we talked
about: ………”
• Include the original message you are
replying to below (keep the thread)
When replying
to the email: • Do repeat, in as few words as
possible, questions you are answering
11. Answer swiftly ... but
allow time for a reply
Acknowledge ALL emails
– “I have received your email, will get back to
you as soon as possible.”
– “I understand.” or “Thank your for sending
this!” Waiting…
12. “Friendly reminder”
Hello John:
I just wanted to double check that you got the
document we sent a couple of weeks ago,
experience and some ideas of pricing?
We had talked about connecting again around this
time and talk about a possible proof of concept.
Thank you!
13. Reply / Reply All
Before we hit the send button on an email, we
think about:
- who needs to “take action” (TO)
- versus who needs to just be “kept in the loop”
(CC)
After all the TO’s and CC’s are assembled correctly
in the email, then we do our best keep hitting the
“reply all” button so the team stays together
throughout the various threads.
16. Example:
“it’s not our fault, you didn’t…”
Issue:
1. You provide client with a very rough estimate (guestimate)
2. Then you estimate the project, and it appears that initial fee
was underestimated
3. You send quote to the client, and receive an email:
“This is not what we have agreed for.”
19. Phrase to avoid:
“I don’t have time right now,” or
“I’m too busy.”
“I’d be happy to discuss this with you
after my morning meetings. May I ping
you in skype around 1pm?”
20. Think about the person
reading your note
Before hitting Send, slow down to consider:
• Did I give all the information needed?
• Will the reader understand my message?
• Is my point clear?
• Are the next steps obvious?
21. Anticipate questions
Your objective is to make it as easy as possible for
the Client to provide you with the answers that you
need.
Give him/her more information in order to help
eliminate so many back and forth emails.
22. When making a delivery…
What would you say to the client?
23. When making a delivery…
Tell the client:
- what exactly was delivered (detailed
description)
- what they need to be testing or focusing
on, etc.
24. When making a delivery…
And some part wasn’t 100% tested…
25. When client reports a bug…
When we let client know that a bug was
fixed, we need to explain why the bug
occurred, or what we did to fix it etc.
26. It’s Wednesday…
Let the client know:
• Looks like not case that X featuredelivered
it can be the all features will be won’t be
ready by Friday
on Friday…
• give a reason
27. Issue we see before the
deadline/delivery
Do NOT tell the client that we will do the
delivery tomorrow!
Add 2 days buffer to check the issue and
analyze why it occurred, it could be
complicated and take several days to fix.
28. Anticipate questions
Put yourself in the Client’s place – What would you
think if you heard this?
“We are making the next delivery, here it is. We are
waiting for your feedback.”
OR
“The changes you requested are on the test server.”
29. Think about the person
reading your note
“The changes you requested are on the test server.”
• Does it give all the information needed?
• Will the reader understand the message?
• Is it clear?
• Are the next steps obvious?
30. Anticipate questions
“The changes you requested are on the test
server.”
“Now it Client know exactly here in UA. As soon as we
• Will is on our test server what is meant by “our
aretest server”?
finished testing, we will push it to US staging so
that you can look at it. I will let you know as soon as
.
• do that so you can do your own review.”
we Does this mean it is on the internal test server in
IF?
This tells exactly:
• If so, then there is nothing for Client to do
• what the status is
here, no action for him to take?
• that there is no action Client needs to take right now
• and it clearly informs what the next step needs to be.
31. What Clients have said about working with Softjourn
personnel! – Stuff to improve!
• “Let me know if I should expect any issues.”
• Forewarn about potential issues
• “I am not sure what I am going to get in the
• When in doubt, it “I am to say:
next delivery?” oris okay not sure when the
next delivery is going to be?”
• “Don’t wait until the last minute to let me
“I am not sure right now, let me check
knowon that and get back towill be delivered.”
that not everything you as soon as
possible”
Reflect the body: It’s called subject line for a reason – to give an indication of the main purpose of the email. Think of the subject line as a very short summary of the email. Reflecting the body is also important to build credibility in your readers’ eyes. Your subject line must match the message. Never open an old e-mail, hit Reply, and send a message that has nothing to do with the previous one. If there are a few things you plan to mention in the email (which are not related to each other), it’s better to send another email
provide a logical name. Unless it's been specifically requested, refrain from sending a message with more than two attachments. Also, give the attached file(s) a logical name so the recipient knows at a glance the subject and the sender.
Use proper structure & layout.Get straight to the point – don’t waste time waffling. Split your email into two to four short paragraphs, each one dealing with a single idea. Consider using bullet-points for extra clarity, perhaps if you are:Listing several questions for the recipient to answerSuggesting a number of alternative optionsExplaining the steps that you’ll be carrying outBe careful with formatting.Remember that when you use formatting in your emails, the sender might not be able to view formatting, or might see different fonts than you had intended. When using colors, use a color that is easy to read on the background.
Use proper spelling, grammar & punctuation.This is not only important because improper spelling, grammar and punctuation give a bad impression of your company, it is also important for conveying the message properly. E-mails with no full stops or commas are difficult to read and can sometimes even change the meaning of the text. And, if your program has a spell checking option, why not use it?
Do not write in CAPITALS.IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. This can be highly annoying and might trigger an unwanted response in the form of a flame mail. Therefore, try not to send any email text in capitals.
No slang. It’s not appropriate at formal communication. No “guys”, Yep, see ya etc.“You guys.”Reserve the phrase “you guys” for friendly casual conversations and avoid using it in business. “Referring to a group of people as ‘you guys’ is not only inaccurate if women are present, it is slang and lowers your level of professionalism,” Price explains. With fellow professionals such as your boss, co-workers and clients, substitute “you guys” with terms such as “your organization” or “your team” or simply “you.”
Use active instead of passive.Try to use the active voice of a verb wherever possible. For instance, 'We will process your order today', sounds better than 'Your order will be processed today'. The first sounds more personal, whereas the latter, especially when used frequently, sounds unnecessarily formal.
Include enough contextual information at the beginning of the e-mail for the recipient to know what the matter is about.When replying to an e-mail, use the reply option on the sidebar in your mail. This will keep the message in the "thread", and make it easier for the recipient to follow
Answer swiftly.Try to reply within 24 hours, less if possible. In fact, get in the habit of replying immediately -- it is the polite thing to do, and the recipient will appreciate a prompt reply. If the email is complicated, just send an email back saying that you have received it and that you will get back to them. This will put the customer's mind at rest and usually customers will then be very patient!
Allow time for a replyE-mail messages are not usually required to be answered immediately, though it is good practice if you do. Before sending a reminder, allow some time for a response, some times even a few days. Not everyone is online 24 hours a day.
When emailing external parties, it is a good idea to CC the other colleagues within your organization that may have an interest in the email. It can save timeGives the email more credibility if you have CC'd others in your organizationColleagues may correct your mistakesIn addition, I often see people replying only to the sender of the email, ignoring the fact that there were other persons included in the original email. Obviously the original sender intended to keep everyone in the loop, so it would be polite to CC everyone included on the original communication. The converse is true also - don't cc people unnecessarilyNothing is more frustrating that getting only some of the emails on a discussion because not everyone is remembering to hit “reply all” in the thread. Equally frustrating is not knowing whether you are supposed to respond or just observe because the sender cut-n-paste everyone in the “TO” line and you’re trying to figure out which tasks are yours. So the next time you hit “reply”, ask yourself if you should be hitting “reply all”. And the next time you start an email thread, ask yourself who is a TO and who is a CC and who does not belong yet.
Phrase 2: “I’ll Try”This phrase is laden with doubt. It gives the impression that you’ve already concluded that you will not be able to help them. Instead, consider using I will. If you aren’t positive that you can deliver on the promise, explain what you’ll do to achieve the goal. Then provide a few paths you will take as an alternative approach, if necessary.
Personally I have seen many situations where an error or mistake occurred at the fault of the client. In one particular instance a client did not send their completed order for a project. The order that they requested was completed, but unbeknownst to us, they wanted another order that they forgot to send. This error resulted in a late delivery for the “forgotten order”. It’s important to be professional and address any errors with a problem-solving attitude.Regardless of who is to blame, you should never point fingers. Take responsibility for the situation and move onIf the same error occurs repeatedly, maybe you need to delve deeper and work on preventing the problem, rather than fixing it. Ask yourself, “Why is this mistake being made?”
Emails are not for argumentsNever argue in email. Walk down the hall or get on the phone. I’ve learned this myself the hard way, thinking my brilliant use of the English language could somehow make a point better than I could with old-fashioned talk. It never does. Email almost never wins a point or stops an argument. It almost always makes things worse, not better.
“Don’t you think?” or “Okay?” These phrases are commonly known as hedging—seeking validation through the use of overly cautious or non-committal words, she says. “If you truly are seeking approval or looking for validation, these phrases may well apply. However, if your goal is to communicate a confident commanding message and persuade people to see it your way, instead of hedging make your statement or recommendation with certainty.”Imagine an investment banker saying, “This is a good way to invest your money, don’t you think? I’ll proceed, if that’s okay with you.” Instead, you’d probably want to hear something like: “This strategy is a wise investment that provides long-term benefits. With your approval, I’ll wire the money by 5pm today.”
“I don’t have time for this right now,” or “I’m too busy.”“Even if these statements are true, no one wants to feel less important than something or someone else,” Price says. To foster positive relations and convey empathy, say instead: I’d be happy to discuss this with you after my morning meetings. May I stop by your office around 1pm?”
Before hitting Send, slow down to consider
Before hitting Send, slow down to consider
Let the client know if some feature or some part was not 100% tested, or if you were not satisfied yet with all of the testing that was done to date. In that way they won’t be surprised if something does not quite work right. We must explain the customer what was fixedWhen we let client know about fixed bug, we need to explain why the bug occurred, or what we did to fix it etc.When application release date is comingSend check list for the client about required steps from his side. i.e. create Google Analitycs account, create email account for feedback, create other accounts for other servicesPostponed deliveries or releasesIf issue occurred just before the release and we are sending notification to the client, that we haven't made release. Do NOT tell them that we will do it tomorrow, tell them that we need 1-2 days more to figure out what the issue is and fix it property. Make 2 day buffer to figure out what the issue is and why it occurred, it could be complicated and take several days to fix.
Postponed deliveries or releasesIf issue occurred just before the release and we are sending notification to the client, that we haven't made release. Do NOT tell them that we will do it tomorrow, tell them that we need 1-2 days more to figure out what the issue is and fix it property. Make 2 day buffer to figure out what the issue is and why it occurred, it could be complicated and take several days to fix.
That way if Friday comes and it is not ready they won’t be surprised, and even better, if it is done they will be even more happy!
Postponed deliveries or releasesIf issue occurred just before the release and we are sending notification to the client, that we haven't made release. Do NOT tell them that we will do it tomorrow, tell them that we need 1-2 days more to figure out what the issue is and fix it property. Make 2 day buffer to figure out what the issue is and why it occurred, it could be complicated and take several days to fix.
Before hitting Send, slow down to consider
Before hitting Send, slow down to consider
When you hear “I was hardly working on the project” what comes to your mind?