Salesforce.com Lacks Key Sales Management Features <ul><li>The sales rep cannot create estimates or quotes within the system </li></ul><ul><li>The sales rep cannot create sales orders within the system </li></ul><ul><li>There is no workflow to get managerial approvals for quotes, discounts, etc. </li></ul><ul><li>There is no ability to manage multiple quotes or forecasts </li></ul><ul><li>The system cannot manage volume discounts or pricing schedules </li></ul><ul><li>There are no pre-configured dashboards for business intelligence. In Salesforce.com, users have to create them themselves. </li></ul><ul><li>There is no automated support for cross-selling and up-selling. </li></ul><ul><li>Incentive management (commissions) can only be accommodated through a third party, bolted-on product, adding expense and complexity. </li></ul><ul><li>There is no complete audit trail nor system notes showing all changes made to customer records. Salesforce.com shows only the most recent change. </li></ul><ul><li>Forecast vs. actual reports are unreliable. Salesforce.com does not automatically update actual results when quotes are revised. The sales rep must remember to do it manually. </li></ul>
Salesforce.com’s “Bolt-Together” Approach Is Much More Expensive & Cumbersome Than an Integrated CRM Solution <ul><li>As a silo CRM solution with no back office functionality of its own, Salesforce.com forces companies to either leave their CRM system disconnected from accounting/back office applications or try to glue separate applications together. </li></ul><ul><li>Salesforce.com integrations with accounting/ERP don’t work well... </li></ul><ul><ul><li>Integration is complex. It’s only simple in marketing collateral. Buyer beware. </li></ul></ul><ul><ul><li>Integration is limited. You can’t see all the back-office information you want. You can’t create consolidated, cross-application reports. Process integration isn’t seamless. </li></ul></ul><ul><ul><li>Integration and maintenance are expensive. Initial costs can be high. And when software changes, re-integration may be required with each new release. </li></ul></ul><ul><ul><li>When integration connectors break — who are you going to call? </li></ul></ul><ul><ul><li>The fact is that only a very small fraction of Salesforce.com customers have integrated Salesforce.com with their accounting/ERP application – even though the vast majority of businesses say they want this kind of integration. Bottom line, if these accounting integrations worked well, the majority of Salesforce.com customers would use them. </li></ul></ul>
Salesforce.com Is Less Customizable than NetSuite <ul><li>NetSuite provides role-based Dashboards that are more productive to users than those of Salesforce.com. </li></ul><ul><li>NetSuite’s real-time Dashboards come with 15 prepackaged roles, point-and-click content selection, and unique drag-and-drop layout capabilities, giving each employee within your company access to just the right information and tools. </li></ul><ul><li>Salesforce.com’s dashboards have limited visibility, aren’t role-based, and are locked down thus preventing personalization and limiting productivity of users. Salesforce.com has a tab called “dashboard” that is solely a page of drill-able graphical reports. It basically refreshes reports created through “saved search.” It is not the home destination page for the user, and has nothing beyond graphics from saved searches. </li></ul><ul><li>The Salesforce.com dashboards have to be created from scratch. The administrator has to create all the item areas on the Salesforce.com dashboard. Any customization or even simple personalization can only be done with permission. </li></ul>Continued..
Salesforce.com Cannot Run Your Whole Business <ul><li>Salesforce.com does not support a 360° view of the customer. Because sales and service reps can’t see invoices, order status, package tracking, etc., and have no visibility into ecommerce transactions, Salesforce.com gives you far less than a 360° view of the customer. </li></ul><ul><li>NetSuite provides a true 360° view of all customer data and customer interactions across sales, marketing and support…throughout the back office and online with complete visibility into ecommerce. All this in one system, out-of-the-box. </li></ul><ul><li>Salesforce.com has major shortcomings for companies that sell products. Salesforce.com is severely limited for product companies. It fails to provide reps with inventory visibility/available-to-promise, discount management, volume pricing, order commitment, sales tax and landed cost, order status, backorders, shipment tracking, returns management, issue management, or upsell/cross-sell automation. </li></ul><ul><li>NetSuite, with seamless back-office integration, provides real-time visibility and end-to-end business processes critical to product companies. </li></ul>Continued..
Salesforce.com Cannot Run Your Whole Business <ul><li>Salesforce.com has major drawbacks for companies that sell services. Salesforce.com fails to provide core functionality for service companies: project assignment, project status, time tracking, issue management, project staffing, billing and account management. Without a service history, Salesforce.com lacks information critical to the lifeblood of services companies: selling additional services. </li></ul><ul><li>NetSuite manages the entire client relationship lifecycle from campaign through service delivery. This is critical for service-providing companies because the true relationship with the customer begins after the deal is closed. </li></ul><ul><li>Salesforce.com lacks back office functionality. Because Salesforce.com has no accounting, inventory management, or order fulfillment functionality, Salesforce.com cannot run your entire business. </li></ul><ul><li>NetSuite includes complete back office functionality without the need to integrate with any other applications. </li></ul>… Continued Continued..
Salesforce.com Cannot Run Your Whole Business <ul><li>Salesforce.com lacks ecommerce functionality. The internet has become customers’ channel of choice — so that true 360° view of the customer must also extend online. Salesforce.com does not provide website or web store functionality. Over 2,000 companies run their web store or website on NetSuite. </li></ul>… Continued
Net Suite Sales Force Automation, Marketing Automation, Customer Service & Support, Employee Management, Real-time Dashboards, Order Management, Incentive Management, Project Tracking, Website & Analytics, Partner Management $79/user/month
Salesforce.com Sales force Automation, Marketing Automation, Document Management, Contract Management, Customer Service & Support, Analytics, Mobile CRM, AppExchange $65/user/month
Sales Force Vs Net Suite A Comparison Study - Ends Thank You