Published on

Comparison Study

Published in: Technology, Business
1 Like
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide


  1. 1. Sales Force Vs Net Suite A Comparison Study
  2. 2. Lacks Key Sales Management Features <ul><li>The sales rep cannot create estimates or quotes within the system </li></ul><ul><li>The sales rep cannot create sales orders within the system </li></ul><ul><li>There is no workflow to get managerial approvals for quotes, discounts, etc. </li></ul><ul><li>There is no ability to manage multiple quotes or forecasts </li></ul><ul><li>The system cannot manage volume discounts or pricing schedules </li></ul><ul><li>There are no pre-configured dashboards for business intelligence. In, users have to create them themselves. </li></ul><ul><li>There is no automated support for cross-selling and up-selling. </li></ul><ul><li>Incentive management (commissions) can only be accommodated through a third party, bolted-on product, adding expense and complexity. </li></ul><ul><li>There is no complete audit trail nor system notes showing all changes made to customer records. shows only the most recent change. </li></ul><ul><li>Forecast vs. actual reports are unreliable. does not automatically update actual results when quotes are revised. The sales rep must remember to do it manually. </li></ul>
  3. 3.’s “Bolt-Together” Approach Is Much More Expensive & Cumbersome Than an Integrated CRM Solution <ul><li>As a silo CRM solution with no back office functionality of its own, forces companies to either leave their CRM system disconnected from accounting/back office applications or try to glue separate applications together. </li></ul><ul><li> integrations with accounting/ERP don’t work well... </li></ul><ul><ul><li>Integration is complex. It’s only simple in marketing collateral. Buyer beware. </li></ul></ul><ul><ul><li>Integration is limited. You can’t see all the back-office information you want. You can’t create consolidated, cross-application reports. Process integration isn’t seamless. </li></ul></ul><ul><ul><li>Integration and maintenance are expensive. Initial costs can be high. And when software changes, re-integration may be required with each new release. </li></ul></ul><ul><ul><li>When integration connectors break — who are you going to call? </li></ul></ul><ul><ul><li>The fact is that only a very small fraction of customers have integrated with their accounting/ERP application – even though the vast majority of businesses say they want this kind of integration. Bottom line, if these accounting integrations worked well, the majority of customers would use them. </li></ul></ul>
  4. 4. Is Less Customizable than NetSuite <ul><li>NetSuite provides role-based Dashboards that are more productive to users than those of </li></ul><ul><li>NetSuite’s real-time Dashboards come with 15 prepackaged roles, point-and-click content selection, and unique drag-and-drop layout capabilities, giving each employee within your company access to just the right information and tools. </li></ul><ul><li>’s dashboards have limited visibility, aren’t role-based, and are locked down thus preventing personalization and limiting productivity of users. has a tab called “dashboard” that is solely a page of drill-able graphical reports. It basically refreshes reports created through “saved search.” It is not the home destination page for the user, and has nothing beyond graphics from saved searches. </li></ul><ul><li>The dashboards have to be created from scratch. The administrator has to create all the item areas on the dashboard. Any customization or even simple personalization can only be done with permission. </li></ul>Continued..
  5. 5. Is Less Customizable than NetSuite <ul><li>NetSuite provides customization of business processes with the SuiteScript toolkit. There is no similar capability in SuiteScript, a toolset that supports business process customization, lets customers run their businesses the way they want to, by allowing them to customize their business processes to meet their particular needs. Built on industry standard JavaScript, SuiteScript provides customization of even the most complex processes. And, critical to businesses, SuiteScript customizations are automatically maintained when the application is upgraded. </li></ul><ul><li>NetSuite includes all custom fields, forms, and tables in search criteria. custom tables are invisible to search and reporting tools thus blinding you to critical data and limiting access for business intelligence. </li></ul>… Continued
  6. 6. Cannot Run Your Whole Business <ul><li> does not support a 360° view of the customer. Because sales and service reps can’t see invoices, order status, package tracking, etc., and have no visibility into ecommerce transactions, gives you far less than a 360° view of the customer. </li></ul><ul><li>NetSuite provides a true 360° view of all customer data and customer interactions across sales, marketing and support…throughout the back office and online with complete visibility into ecommerce. All this in one system, out-of-the-box. </li></ul><ul><li> has major shortcomings for companies that sell products. is severely limited for product companies. It fails to provide reps with inventory visibility/available-to-promise, discount management, volume pricing, order commitment, sales tax and landed cost, order status, backorders, shipment tracking, returns management, issue management, or upsell/cross-sell automation. </li></ul><ul><li>NetSuite, with seamless back-office integration, provides real-time visibility and end-to-end business processes critical to product companies. </li></ul>Continued..
  7. 7. Cannot Run Your Whole Business <ul><li> has major drawbacks for companies that sell services. fails to provide core functionality for service companies: project assignment, project status, time tracking, issue management, project staffing, billing and account management. Without a service history, lacks information critical to the lifeblood of services companies: selling additional services. </li></ul><ul><li>NetSuite manages the entire client relationship lifecycle from campaign through service delivery. This is critical for service-providing companies because the true relationship with the customer begins after the deal is closed. </li></ul><ul><li> lacks back office functionality. Because has no accounting, inventory management, or order fulfillment functionality, cannot run your entire business. </li></ul><ul><li>NetSuite includes complete back office functionality without the need to integrate with any other applications. </li></ul>… Continued Continued..
  8. 8. Cannot Run Your Whole Business <ul><li> lacks ecommerce functionality. The internet has become customers’ channel of choice — so that true 360° view of the customer must also extend online. does not provide website or web store functionality. Over 2,000 companies run their web store or website on NetSuite. </li></ul>… Continued
  9. 9. Net Suite Sales Force Automation, Marketing Automation, Customer Service & Support, Employee Management, Real-time Dashboards, Order Management, Incentive Management, Project Tracking, Website & Analytics, Partner Management $79/user/month
  10. 10. Sales force Automation, Marketing Automation, Document Management, Contract Management, Customer Service & Support, Analytics, Mobile CRM, AppExchange $65/user/month
  11. 11. Sales Force Vs Net Suite A Comparison Study - Ends Thank You