SlideShare a Scribd company logo
1 of 5
Download to read offline
Solution Guide
Cross IndustryIBM Commerce
IBM Commerce Service
Offering Summary
Deliver a seamless and consistent buying experience
across all channels
Digital commerce is no longer simply about selling online. It’s about
delivering a personalized, more compelling, more engaging buying
experience—an experience that extends beyond the web to multiple
channels, including mobile, social, call center and in store. As
technology plays a bigger role with on and off line shopping,
consumers have become more informed and knowledgeable by gaining
access to ever-increasing sources of information. This represents a new
set of challenges to managing brands both online and offline. Which
increases the need for customer convenience and nothing short of a
delightful experience is acceptable. Now with leading technologies
companies can deliver a consistent, integrated experience as they cross
channels and interact at different touch points, facilitating a more
personalized and seamless customer buying experience.
IBM Commerce Service
IBM Commerce Service is a powerful and agile customer engagement
platform for omni-channel commerce, that helps deliver seamless and
consistent brand experiences. With powerful capabilities for
personalized customer engagement and easy-to-use business user tools,
IBM Commerce Service offers reliability and flexibility that can scale to
address digital selling requirements—in virtually every industry,
company size or selling model. Brands can easily build and manage
online stores and enable business users to manage catalogs, content,
and merchandise products without IT involvement.
Solution Details
IBM Commerce Service offers a starter store to help B2C and B2B
brands get to market quickly. There are pre-built integration
capabilities to selected third-party vendors, as well as an open
architecture so you have the flexibility to easily integrate with other
ISV solutions for added capabilities. This provides for an end-to-end
web store process. The solution also includes business user tools to
manage product catalog and online merchandising activities.
Benefits:
•	 A single customer engagement
platform making it easier for both B2B
and B2C buyers to do business
•	 Deliver an engaging omni-channel
experience and accelerate time to
market
•	 Empower business users with easy to
use tools for more control over content,
product catalogs, price lists and
promotions.
Solution Guide
Cross Industry
2
IBM Commerce
The application is delivered under the SaaS model which
includes: a branded online store that presents products and
categories in an organized and compelling way along with the
ability to navigate, filter and search so shoppers can easily find
the products they are most interested in. The online store is
also the place where transactions for an online business occur
with an easy to use and navigate checkout process.
Additionally, business users have access to IBM Management
Center, a suite of tools that support catalog management,
merchandising and marketing tasks for business users. The
application also offers the flexibility to easily customize the
storefront to fit unique needs and connect with a multitude of
payment, tax, social and email solutions within prescribed
limits to manage optimal performance. You also have the
option to further integrate the application with external back
end systems such as order management, fulfillment and
financial systems. Integration capabilities are provided for
IBM Order Management, IBM Digital Analytics and
BazzarVoice for ratings and reviews.
The following section describes various aspects of the solution
in more detail:
Web storefront
The web store for IBM Commerce Service offers a full set of
B2C and B2B e-commerce features, including:
•	 Multiple starter stores for B2C and B2B
•	 Catalog browsing and searching
•	 Registration and account management
•	 Shopping cart
•	 Checkout and order functions
•	 Marketing and promotions
•	 Search engine optimization
•	 Contracts and Entitlements
Management Center tools
Management Center is a web-based application that provides
your company with a suite of tools for managing your store.
For example, you can manage your catalog, create
promotions, schedule ads to run on your store pages, add
custom content pages, and upload product and marketing
images.
Workspace Management tool – Used to organize, schedule,
and publish changes to the store. You can track the progress
of store changes, and ensure that the changes go through the
required checkpoints before being published to the live store.
Catalogs tool – Used to manage master and sales catalogs and
all the products they contain.
Promotions tool – Used to create and manage promotions for
orders, categories, and products. Includes support for
promotion code and coupon promotions.
Marketing tool – Used to create and manage activities that
support the store’s marketing campaigns. You can use the
tool’s extensive precision marketing features to deliver
targeted marketing messages to customers on store pages,
create customer segments, and fine-tune search results.
Assets tool – Used to upload product images, marketing ads,
and other files to Management Center so that the files can be
used on the storefront.
Solution Guide
Cross Industry
3
IBM Commerce
Solution Standards
IBM Commerce Service provides powerful capabilities packaged to ensure optimal performance and adequate scalability. To
ensure high quality and consistent performance the offering has predefined standards for store design, business logic, and external
system integrations. Examples of the standards are shown here:
A comprehensive list of the offering standards can be provided upon request.
The Commerce Service Subscription Includes:
Environments
Category Standard Offering Includes
Business user changes Changes that are made on the authoring instance for the production environment are propagated
to the live instance and site once per day.
Page design and layout CSS Changes and new page templates are allowed, page elements can be repositioned.
Mobile support Support for mobile web applications and offer a responsive web store.
Fixes and upgrades Upgrades are installed on IBM timetable to ensure all customers are on same version. By adopting
the Externalized Customizations (xC) programming model, clients are guaranteed compatibility with
upcoming fixes and releases.
Upgrade Schedule Minor releases with 30 day notice, major releases with 90 day notice.
Order History Guest Carts kept for 7 days, Registered User Carts for 30 days, Order History kept for 2 years.
Integration with back-end systems Flexibility to integrate with select back-end systems via pre-defined integration patterns and formats.
For Catalog, Pricing, Orders Out, Order Update In, Inventory Updates.
Change management Operational changes via Management Center tools are supported; changes requiring code
modifications will require implementation services.
Category Standard Offering Includes
Production environment • An environment where the final application is deployed and service is made available to the end user
• This environment has 24 x 7 IBM Support
Disaster Recovery environment • An environment that takes production traffic in the unlikely event of a irreversible incident within the
primary production environment
• Available with different RTO and RPO options:
- 48-hour RTO and 24 hour RPO
- 4-hour RTO and 2-hour RPO
Pre-Production environment • An environment where the IBM Commerce on Cloud Operations team or System Integrator does a
final validation before deployment to production
QA environment • An environment where you and your implementation team perform QA testing and user acceptance
testing (“UAT”)
• Additionally, you and your implementation team perform integration and scalability tests in this
environment
Integration test environment • An environment where your implementation team installs SaaS Extensions through self-service
tooling and executes module testing
• Supports developer integration testing
Security
The Service is hosted in a secured data center and operated in
compliance with ISO-27001 standards, compliant with EU
Privacy Law and Attestation of Compliance for PCI. The
Service is operated with Data-in-Motion-Encryption (DIME)
 Data-at-Rest-Encryption (DARE). The Service does not
store sensitive personal information (SPI) or PCI data. If
customer payments collection is required your implementation
team should use a punch-out payment or iFrame based
mechanism where IBM Payments Gateway or any other PCI
compliant payment server provider for processing payments
and storing payment data. Tokens referencing the payments
can be held within your IBM Commerce on Cloud service.
Backup and Disaster Recovery
A daily backup of the production environment is retained off
site. Non-production environments are backed-up at your
control as are retained off site. The Service provides disaster
recovery to restore the production environment from a
catastrophic failure.
Monitoring
The Service is monitored to ensure up time of the
infrastructure and the application. IBM treats any detected
production application unavailability as a Severity 1 support
case and then triage the issue.
Maintenance windows
The Service has a weekly scheduled maintenance window that
is taken as needed for any infrastructure and application
updates. There are additional windows for customer use, also
taken as needed, available for new business release updates to
the solution. A daily processing window is available for
processing larger customer specific data feeds during periods
of low activity on the solution.
Infrastructure and Support
The Service provides case management for support requests.
IBM Commerce on Cloud Software Support engages the
appropriate implementation team for any issues with
customizations.
Updates and Availability
The Service provides monthly security patches and quarterly
feature enhancements. The service provides guaranteed
backward compatibility of your extensions with upcoming fixes
and releases, if your extensions are built according to the
Externalized Customizations (xC) Programming Model. The
Service provides an uptime SLA of 99.9%.
IBM Client Success Manager
The Client Success Manager (“CSM”) is a named IBM
resource with this service that provides post implementation
relationship management, with a focus on helping you meet
your business goals. The CSM’s primary goal is to ensure your
client experience is consistent and rewarding.
The IBM CSM develops a deep understanding of your
environment, business objectives, operational metrics and stays
with you throughout your lifecycle as a client, helping you
improve product usage and successfully grow your business.
Other solution features /
Add on components
IBM Commerce Insights
IBM Commerce Insights empowers merchandisers, product
managers and marketers with powerful ecommerce analytics
to deliver customer and market insights right where it’s
needed: on your site, embedded with your products and
categories. Business users can then take direct action on the
page, making informed online merchandising decisions to win
business, build customer loyalty and drive profits.
IBM Call Center for Commerce Service
Customer Service for WebSphere Commerce offers better
customer service and support experience. The Customer
Service Representative (CSR) can utilize the same buying
experience that customers use to provide assistance with site
activities, for example, assist customers to manage their cart
content and assist with the checkout process. As a part of the
buying experience, the CSR can look up customer accounts and
orders, and help customers with their account management.
IBM Payments Gateway
IBM Payments Gateway is a cloud consumer payments
acceptance solution for merchants, billers and acquiring
banks. Enabling organizations to accept hundreds of payment
types in a security-rich environment in nearly 100 countries.
IBM Payments Gateway provides:
•	 Global payment acceptance that allows you to accept any
payment with a deployment-ready software as a service
(SaaS) device.
•	 A security-rich, consistent retail shopping experience across
channels and devices; it takes all payment credentials,
alleviating your business from onerous, expensive compliance
responsibilities.
•	 A single view of settlement and accounts by automating
settlement of payment transactions, resulting in a
straightforward data feed with no settlement burden.
Use of IBM Payments Gateway is an optional add-on and
requires a separate contract.
Solution Guide
IBM Business Unit Identifier Cross Industry
4
ZZO12534USEN-00
© Copyright IBM Corporation 2016
IBM Global Services
Route 100
Somers, NY 10589
U.S.A.
Produced in the United States of America
July 2016
All Rights Reserved
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks
of International Business Machines Corporation in the United States,
other countries, or both. If these and other IBM trademarked terms are
marked on their first occurrence in this information with a trademark
symbol (® or ™), these symbols indicate U.S. registered or common law
trademarks owned by IBM at the time this information was published.
Such trademarks may also be registered or common law trademarks in
other countries. A current list of IBM trademarks is available on the Web
at “Copyright and trademark information” at: ibm.com/legal/copytrade.
shtml. Other product, company or service names may be trademarks or
service marks of others.
References in this publication to IBM products or services do not
imply that IBM intends to make them available in all countries in which
IBM operates.
Please Recycle
Integration with order management
IBM Commerce Service is capable of connecting to customers
preferred order management systems. Specifically, IBM
Commerce Service includes the capability to integrate with
IBM Order Management. IBM Order Management provides
robust cross-channel functionality that can intelligently
broker orders across many disparate systems and provide a
global view of all inventory across the supply chain. IBM
Order Management would require a separate contract or
additional subscription fees.
IBM Digital Analytics
IBM Digital Analytics is a platform for near real-time digital
analytics, data monitoring and comparative benchmarking. It
analyzes and reports on your visitors’ digital journeys—across
marketing touch points and channels—to provide customer
insights that help marketers deliver more personalized,
relevant and effective marketing. You can expand the IBM
Digital Analytics platform with options to analyze multiple
sites, offline customer behavior, ad relevancy, impression
attribution and social media channels. IBM Digital Analytics
is not included in the base offering and requires a separate
contract.
IBM Digital Experience
IBM Digital Experience solutions empower users with instant
access to the information they need — when they need it.
Accessibility is based on the user profile and is supported by all
device types. The digital experience yields greater overall
organizational efficiencies from target marketing, to
anticipating customer issues, to breaking down communication
barriers, and more. IBM Digital Experience is not included in
the base offering and requires a separate contract.
Akamai
Akamai provides edge-caching services for dynamic content to
improve storefront performance. The customer is required to
contract with Akamai to ensure optimal performance of the
storefront.
Other Third-party integrations
IBM Commerce Service is flexible to enable external
integrations with various payment, tax, social commerce,
email, fraud check and other ISV solutions. You can also
choose to integrate with other external back end systems like
an ERP or fulfillment systems and front end solutions such as
a call center. The integrations must follow certain standards.
IBM reviews and provides recommendations on the
implementation specifications as part of our Solution
Assurance Review process prior to implementation.
Implementation Services
You have the option to engage with either IBM Services or an
IBM Business Partner for implementation assistance. The
offering implementation outlines a sequence of well-defined
and prescriptive steps to easily design, create, and launch an
ecommerce offering. The implementation activities are
performed by IBM Services or an IBM Business Partner via a
statement of work. The key implementation activities include:
•	 Requirements gathering  design
•	 Store branding
•	 Data and Content loading
•	 Configure and Customize store
•	 Customize third-party integrations
•	 Testing and deployment
•	 Training
•	 Store launch
•	 Upgrade deployment and testing including modification of
customizations
For more information
To learn more about the IBM Commerce Service Offering,
contact your IBM sales representative or visit: ibm.com/
marketplace/cloud/commerce-on-cloud/us/en-us.

More Related Content

What's hot

Oracle RightNow Customer Portal Migration
Oracle RightNow Customer Portal MigrationOracle RightNow Customer Portal Migration
Oracle RightNow Customer Portal MigrationCRMIT
 
Enabling Digital Transformation in the Retail Industry
Enabling Digital Transformation in the Retail IndustryEnabling Digital Transformation in the Retail Industry
Enabling Digital Transformation in the Retail IndustryIsha Shah
 
In Mind Cloud - Product Release - 2102
In Mind Cloud - Product Release - 2102In Mind Cloud - Product Release - 2102
In Mind Cloud - Product Release - 2102In Mind Cloud
 
In Mind Cloud - Product Release - 2011
In Mind Cloud - Product Release - 2011In Mind Cloud - Product Release - 2011
In Mind Cloud - Product Release - 2011In Mind Cloud
 
IBM Sterling Distributed Order Management
IBM Sterling Distributed Order ManagementIBM Sterling Distributed Order Management
IBM Sterling Distributed Order ManagementLightwell
 
STEP (Stibo Enterprise Platform) Trailblazer
STEP (Stibo Enterprise Platform) TrailblazerSTEP (Stibo Enterprise Platform) Trailblazer
STEP (Stibo Enterprise Platform) TrailblazerStibo Systems
 
Baryons iretail suite product presentation
Baryons iretail suite product presentationBaryons iretail suite product presentation
Baryons iretail suite product presentationbaryonsadmin
 
Livesku - a secondary sales management software
Livesku - a secondary sales management software Livesku - a secondary sales management software
Livesku - a secondary sales management software Rebaca Technologies
 
Sales force turning opportunity into profit
Sales force turning opportunity into profitSales force turning opportunity into profit
Sales force turning opportunity into profitCecilie Burleson
 
IBM WebSphere Commerce Product Overview
IBM WebSphere Commerce Product OverviewIBM WebSphere Commerce Product Overview
IBM WebSphere Commerce Product Overviewebuerger
 
Shipping and Storage: A New Approach
Shipping and Storage: A New ApproachShipping and Storage: A New Approach
Shipping and Storage: A New ApproachUpendra Sengar
 
CRM++ Quote Management
CRM++ Quote ManagementCRM++ Quote Management
CRM++ Quote ManagementCRMIT
 
2i solutions overview march18
2i solutions overview march182i solutions overview march18
2i solutions overview march18Virendra Rai, PMP
 
Four51 OrderCloud Case Studies for Manufacturers & Distributors
Four51 OrderCloud Case Studies for Manufacturers & DistributorsFour51 OrderCloud Case Studies for Manufacturers & Distributors
Four51 OrderCloud Case Studies for Manufacturers & DistributorsFour51, Inc.
 
Order management system ppt.004
Order management system  ppt.004Order management system  ppt.004
Order management system ppt.004BRILLIANT WMS
 

What's hot (19)

Oracle RightNow Customer Portal Migration
Oracle RightNow Customer Portal MigrationOracle RightNow Customer Portal Migration
Oracle RightNow Customer Portal Migration
 
Brilliant wms-broucher-
Brilliant wms-broucher-Brilliant wms-broucher-
Brilliant wms-broucher-
 
Enabling Digital Transformation in the Retail Industry
Enabling Digital Transformation in the Retail IndustryEnabling Digital Transformation in the Retail Industry
Enabling Digital Transformation in the Retail Industry
 
In Mind Cloud - Product Release - 2102
In Mind Cloud - Product Release - 2102In Mind Cloud - Product Release - 2102
In Mind Cloud - Product Release - 2102
 
In Mind Cloud - Product Release - 2011
In Mind Cloud - Product Release - 2011In Mind Cloud - Product Release - 2011
In Mind Cloud - Product Release - 2011
 
IBM Sterling Distributed Order Management
IBM Sterling Distributed Order ManagementIBM Sterling Distributed Order Management
IBM Sterling Distributed Order Management
 
STEP (Stibo Enterprise Platform) Trailblazer
STEP (Stibo Enterprise Platform) TrailblazerSTEP (Stibo Enterprise Platform) Trailblazer
STEP (Stibo Enterprise Platform) Trailblazer
 
Baryons iretail suite product presentation
Baryons iretail suite product presentationBaryons iretail suite product presentation
Baryons iretail suite product presentation
 
Livesku - a secondary sales management software
Livesku - a secondary sales management software Livesku - a secondary sales management software
Livesku - a secondary sales management software
 
Oracle CRM
Oracle CRMOracle CRM
Oracle CRM
 
Apresentação Millennium
Apresentação MillenniumApresentação Millennium
Apresentação Millennium
 
Sales force turning opportunity into profit
Sales force turning opportunity into profitSales force turning opportunity into profit
Sales force turning opportunity into profit
 
RRD_BRO_FBG1_web (1)
RRD_BRO_FBG1_web (1)RRD_BRO_FBG1_web (1)
RRD_BRO_FBG1_web (1)
 
IBM WebSphere Commerce Product Overview
IBM WebSphere Commerce Product OverviewIBM WebSphere Commerce Product Overview
IBM WebSphere Commerce Product Overview
 
Shipping and Storage: A New Approach
Shipping and Storage: A New ApproachShipping and Storage: A New Approach
Shipping and Storage: A New Approach
 
CRM++ Quote Management
CRM++ Quote ManagementCRM++ Quote Management
CRM++ Quote Management
 
2i solutions overview march18
2i solutions overview march182i solutions overview march18
2i solutions overview march18
 
Four51 OrderCloud Case Studies for Manufacturers & Distributors
Four51 OrderCloud Case Studies for Manufacturers & DistributorsFour51 OrderCloud Case Studies for Manufacturers & Distributors
Four51 OrderCloud Case Studies for Manufacturers & Distributors
 
Order management system ppt.004
Order management system  ppt.004Order management system  ppt.004
Order management system ppt.004
 

Similar to Deliver Seamless Experiences with IBM Commerce Service

Robust product and ecommerce application programming interface for leading ho...
Robust product and ecommerce application programming interface for leading ho...Robust product and ecommerce application programming interface for leading ho...
Robust product and ecommerce application programming interface for leading ho...Mindtree Ltd.
 
IBM+Coremetrics+Web+Analytics+Datasheet
IBM+Coremetrics+Web+Analytics+DatasheetIBM+Coremetrics+Web+Analytics+Datasheet
IBM+Coremetrics+Web+Analytics+DatasheetChris Martiniak
 
microsoft-dynamics-365-for-operations-whats-new
microsoft-dynamics-365-for-operations-whats-newmicrosoft-dynamics-365-for-operations-whats-new
microsoft-dynamics-365-for-operations-whats-newDeneys Minne
 
Products and Services
Products and ServicesProducts and Services
Products and ServicesRajbir Saini
 
Adobe Commerce BI for Your E-commerce Business.
Adobe Commerce BI for Your E-commerce Business.Adobe Commerce BI for Your E-commerce Business.
Adobe Commerce BI for Your E-commerce Business.EVRIG Solutions
 
Top 10 helpdesk software in 2022
Top 10 helpdesk software in 2022Top 10 helpdesk software in 2022
Top 10 helpdesk software in 2022DeskXpand
 
ZIRA COMPANY PROFILE 2011
ZIRA COMPANY PROFILE 2011ZIRA COMPANY PROFILE 2011
ZIRA COMPANY PROFILE 2011edinr
 
iPuzzlebiz Presentation
iPuzzlebiz PresentationiPuzzlebiz Presentation
iPuzzlebiz Presentationipuzzlebiz
 
Gale tech solutions pptshow
Gale tech solutions pptshowGale tech solutions pptshow
Gale tech solutions pptshowssentp47
 
Magneto implementation by synoptek
Magneto implementation by synoptekMagneto implementation by synoptek
Magneto implementation by synoptekNandita Nityanandam
 
Oracle Commerce Using ATG & Endeca - Do It Yourself Series
Oracle Commerce Using ATG & Endeca - Do It Yourself SeriesOracle Commerce Using ATG & Endeca - Do It Yourself Series
Oracle Commerce Using ATG & Endeca - Do It Yourself SeriesKeyur Shah
 
An Introduction to Demandware
An Introduction to DemandwareAn Introduction to Demandware
An Introduction to DemandwareThomas Roider
 
All-in-one-brochure
All-in-one-brochureAll-in-one-brochure
All-in-one-brochureBob Barker
 
Odoo erp warehouse management
Odoo erp warehouse managementOdoo erp warehouse management
Odoo erp warehouse managementRishi Pujara
 
Magento ppt.pdf
Magento ppt.pdfMagento ppt.pdf
Magento ppt.pdfWiserBrand
 
Voucherify - capability statement
Voucherify - capability statementVoucherify - capability statement
Voucherify - capability statementVoucherify
 
Superior Web-based fulfillment system for electronic design automation leader.
Superior Web-based fulfillment system for electronic design automation leader.Superior Web-based fulfillment system for electronic design automation leader.
Superior Web-based fulfillment system for electronic design automation leader.Mindtree Ltd.
 

Similar to Deliver Seamless Experiences with IBM Commerce Service (20)

Larry OConnor resume
Larry OConnor resume Larry OConnor resume
Larry OConnor resume
 
Robust product and ecommerce application programming interface for leading ho...
Robust product and ecommerce application programming interface for leading ho...Robust product and ecommerce application programming interface for leading ho...
Robust product and ecommerce application programming interface for leading ho...
 
IBM+Coremetrics+Web+Analytics+Datasheet
IBM+Coremetrics+Web+Analytics+DatasheetIBM+Coremetrics+Web+Analytics+Datasheet
IBM+Coremetrics+Web+Analytics+Datasheet
 
microsoft-dynamics-365-for-operations-whats-new
microsoft-dynamics-365-for-operations-whats-newmicrosoft-dynamics-365-for-operations-whats-new
microsoft-dynamics-365-for-operations-whats-new
 
Products and Services
Products and ServicesProducts and Services
Products and Services
 
Adobe Commerce BI for Your E-commerce Business.
Adobe Commerce BI for Your E-commerce Business.Adobe Commerce BI for Your E-commerce Business.
Adobe Commerce BI for Your E-commerce Business.
 
Top 10 helpdesk software in 2022
Top 10 helpdesk software in 2022Top 10 helpdesk software in 2022
Top 10 helpdesk software in 2022
 
ZIRA COMPANY PROFILE 2011
ZIRA COMPANY PROFILE 2011ZIRA COMPANY PROFILE 2011
ZIRA COMPANY PROFILE 2011
 
Sankalp Ecommerce Application Development Solution
Sankalp Ecommerce Application Development SolutionSankalp Ecommerce Application Development Solution
Sankalp Ecommerce Application Development Solution
 
iPuzzlebiz Presentation
iPuzzlebiz PresentationiPuzzlebiz Presentation
iPuzzlebiz Presentation
 
Gale tech solutions pptshow
Gale tech solutions pptshowGale tech solutions pptshow
Gale tech solutions pptshow
 
Magneto implementation by synoptek
Magneto implementation by synoptekMagneto implementation by synoptek
Magneto implementation by synoptek
 
Oracle Commerce Using ATG & Endeca - Do It Yourself Series
Oracle Commerce Using ATG & Endeca - Do It Yourself SeriesOracle Commerce Using ATG & Endeca - Do It Yourself Series
Oracle Commerce Using ATG & Endeca - Do It Yourself Series
 
An Introduction to Demandware
An Introduction to DemandwareAn Introduction to Demandware
An Introduction to Demandware
 
All-in-one-brochure
All-in-one-brochureAll-in-one-brochure
All-in-one-brochure
 
Odoo erp warehouse management
Odoo erp warehouse managementOdoo erp warehouse management
Odoo erp warehouse management
 
Magento ppt.pdf
Magento ppt.pdfMagento ppt.pdf
Magento ppt.pdf
 
Voucherify - capability statement
Voucherify - capability statementVoucherify - capability statement
Voucherify - capability statement
 
Sales App for an Enterprise
Sales App for an EnterpriseSales App for an Enterprise
Sales App for an Enterprise
 
Superior Web-based fulfillment system for electronic design automation leader.
Superior Web-based fulfillment system for electronic design automation leader.Superior Web-based fulfillment system for electronic design automation leader.
Superior Web-based fulfillment system for electronic design automation leader.
 

More from Caroline Boscher

The new era of supply chain begins now
The new era of supply chain begins nowThe new era of supply chain begins now
The new era of supply chain begins nowCaroline Boscher
 
The new era of marketing begins now
The new era of marketing begins nowThe new era of marketing begins now
The new era of marketing begins nowCaroline Boscher
 
All you need to know about Data Management
All you need to know about Data ManagementAll you need to know about Data Management
All you need to know about Data ManagementCaroline Boscher
 
L'e-Paiment a l'heure de l'expérience client
L'e-Paiment a l'heure de l'expérience clientL'e-Paiment a l'heure de l'expérience client
L'e-Paiment a l'heure de l'expérience clientCaroline Boscher
 
Les push notifications, mode d’emploi 2015
Les push notifications, mode d’emploi 2015Les push notifications, mode d’emploi 2015
Les push notifications, mode d’emploi 2015Caroline Boscher
 
Les données de vente B2B de Mapa et Spontex transitent dans le cloud avec ...
Les données de vente  B2B de Mapa et Spontex  transitent dans le cloud  avec ...Les données de vente  B2B de Mapa et Spontex  transitent dans le cloud  avec ...
Les données de vente B2B de Mapa et Spontex transitent dans le cloud avec ...Caroline Boscher
 

More from Caroline Boscher (8)

YOU TO THE POWER OF IBM
YOU TO THE POWER OF IBMYOU TO THE POWER OF IBM
YOU TO THE POWER OF IBM
 
GDPR for Dummies
GDPR for DummiesGDPR for Dummies
GDPR for Dummies
 
The new era of supply chain begins now
The new era of supply chain begins nowThe new era of supply chain begins now
The new era of supply chain begins now
 
The new era of marketing begins now
The new era of marketing begins nowThe new era of marketing begins now
The new era of marketing begins now
 
All you need to know about Data Management
All you need to know about Data ManagementAll you need to know about Data Management
All you need to know about Data Management
 
L'e-Paiment a l'heure de l'expérience client
L'e-Paiment a l'heure de l'expérience clientL'e-Paiment a l'heure de l'expérience client
L'e-Paiment a l'heure de l'expérience client
 
Les push notifications, mode d’emploi 2015
Les push notifications, mode d’emploi 2015Les push notifications, mode d’emploi 2015
Les push notifications, mode d’emploi 2015
 
Les données de vente B2B de Mapa et Spontex transitent dans le cloud avec ...
Les données de vente  B2B de Mapa et Spontex  transitent dans le cloud  avec ...Les données de vente  B2B de Mapa et Spontex  transitent dans le cloud  avec ...
Les données de vente B2B de Mapa et Spontex transitent dans le cloud avec ...
 

Recently uploaded

[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality AssuranceInflectra
 
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security ObservabilityGlenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security Observabilityitnewsafrica
 
Generative Artificial Intelligence: How generative AI works.pdf
Generative Artificial Intelligence: How generative AI works.pdfGenerative Artificial Intelligence: How generative AI works.pdf
Generative Artificial Intelligence: How generative AI works.pdfIngrid Airi González
 
Deliver Latency Free Customer Experience
Deliver Latency Free Customer ExperienceDeliver Latency Free Customer Experience
Deliver Latency Free Customer ExperienceOpsTree solutions
 
Generative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptxGenerative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptxfnnc6jmgwh
 
Which standard is best for your content?
Which standard is best for your content?Which standard is best for your content?
Which standard is best for your content?Rustici Software
 
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesMuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesManik S Magar
 
Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...
Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...
Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...Nikki Chapple
 
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...panagenda
 
Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...
Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...
Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...BookNet Canada
 
Infrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platformsInfrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platformsYoss Cohen
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfpanagenda
 
Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Farhan Tariq
 
Landscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdfLandscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdfAarwolf Industries LLC
 
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)Mark Simos
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfNeo4j
 
Top 10 Hubspot Development Companies in 2024
Top 10 Hubspot Development Companies in 2024Top 10 Hubspot Development Companies in 2024
Top 10 Hubspot Development Companies in 2024TopCSSGallery
 
QMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdfQMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdfROWELL MARQUINA
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesKari Kakkonen
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Mark Goldstein
 

Recently uploaded (20)

[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance[Webinar] SpiraTest - Setting New Standards in Quality Assurance
[Webinar] SpiraTest - Setting New Standards in Quality Assurance
 
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security ObservabilityGlenn Lazarus- Why Your Observability Strategy Needs Security Observability
Glenn Lazarus- Why Your Observability Strategy Needs Security Observability
 
Generative Artificial Intelligence: How generative AI works.pdf
Generative Artificial Intelligence: How generative AI works.pdfGenerative Artificial Intelligence: How generative AI works.pdf
Generative Artificial Intelligence: How generative AI works.pdf
 
Deliver Latency Free Customer Experience
Deliver Latency Free Customer ExperienceDeliver Latency Free Customer Experience
Deliver Latency Free Customer Experience
 
Generative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptxGenerative AI - Gitex v1Generative AI - Gitex v1.pptx
Generative AI - Gitex v1Generative AI - Gitex v1.pptx
 
Which standard is best for your content?
Which standard is best for your content?Which standard is best for your content?
Which standard is best for your content?
 
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotesMuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
 
Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...
Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...
Microsoft 365 Copilot: How to boost your productivity with AI – Part two: Dat...
 
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
 
Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...
Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...
Transcript: New from BookNet Canada for 2024: BNC SalesData and LibraryData -...
 
Infrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platformsInfrared simulation and processing on Nvidia platforms
Infrared simulation and processing on Nvidia platforms
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
 
Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...Genislab builds better products and faster go-to-market with Lean project man...
Genislab builds better products and faster go-to-market with Lean project man...
 
Landscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdfLandscape Catalogue 2024 Australia-1.pdf
Landscape Catalogue 2024 Australia-1.pdf
 
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
Tampa BSides - The No BS SOC (slides from April 6, 2024 talk)
 
Connecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdfConnecting the Dots for Information Discovery.pdf
Connecting the Dots for Information Discovery.pdf
 
Top 10 Hubspot Development Companies in 2024
Top 10 Hubspot Development Companies in 2024Top 10 Hubspot Development Companies in 2024
Top 10 Hubspot Development Companies in 2024
 
QMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdfQMMS Lesson 2 - Using MS Excel Formula.pdf
QMMS Lesson 2 - Using MS Excel Formula.pdf
 
Testing tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examplesTesting tools and AI - ideas what to try with some tool examples
Testing tools and AI - ideas what to try with some tool examples
 
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
 

Deliver Seamless Experiences with IBM Commerce Service

  • 1. Solution Guide Cross IndustryIBM Commerce IBM Commerce Service Offering Summary Deliver a seamless and consistent buying experience across all channels Digital commerce is no longer simply about selling online. It’s about delivering a personalized, more compelling, more engaging buying experience—an experience that extends beyond the web to multiple channels, including mobile, social, call center and in store. As technology plays a bigger role with on and off line shopping, consumers have become more informed and knowledgeable by gaining access to ever-increasing sources of information. This represents a new set of challenges to managing brands both online and offline. Which increases the need for customer convenience and nothing short of a delightful experience is acceptable. Now with leading technologies companies can deliver a consistent, integrated experience as they cross channels and interact at different touch points, facilitating a more personalized and seamless customer buying experience. IBM Commerce Service IBM Commerce Service is a powerful and agile customer engagement platform for omni-channel commerce, that helps deliver seamless and consistent brand experiences. With powerful capabilities for personalized customer engagement and easy-to-use business user tools, IBM Commerce Service offers reliability and flexibility that can scale to address digital selling requirements—in virtually every industry, company size or selling model. Brands can easily build and manage online stores and enable business users to manage catalogs, content, and merchandise products without IT involvement. Solution Details IBM Commerce Service offers a starter store to help B2C and B2B brands get to market quickly. There are pre-built integration capabilities to selected third-party vendors, as well as an open architecture so you have the flexibility to easily integrate with other ISV solutions for added capabilities. This provides for an end-to-end web store process. The solution also includes business user tools to manage product catalog and online merchandising activities. Benefits: • A single customer engagement platform making it easier for both B2B and B2C buyers to do business • Deliver an engaging omni-channel experience and accelerate time to market • Empower business users with easy to use tools for more control over content, product catalogs, price lists and promotions.
  • 2. Solution Guide Cross Industry 2 IBM Commerce The application is delivered under the SaaS model which includes: a branded online store that presents products and categories in an organized and compelling way along with the ability to navigate, filter and search so shoppers can easily find the products they are most interested in. The online store is also the place where transactions for an online business occur with an easy to use and navigate checkout process. Additionally, business users have access to IBM Management Center, a suite of tools that support catalog management, merchandising and marketing tasks for business users. The application also offers the flexibility to easily customize the storefront to fit unique needs and connect with a multitude of payment, tax, social and email solutions within prescribed limits to manage optimal performance. You also have the option to further integrate the application with external back end systems such as order management, fulfillment and financial systems. Integration capabilities are provided for IBM Order Management, IBM Digital Analytics and BazzarVoice for ratings and reviews. The following section describes various aspects of the solution in more detail: Web storefront The web store for IBM Commerce Service offers a full set of B2C and B2B e-commerce features, including: • Multiple starter stores for B2C and B2B • Catalog browsing and searching • Registration and account management • Shopping cart • Checkout and order functions • Marketing and promotions • Search engine optimization • Contracts and Entitlements Management Center tools Management Center is a web-based application that provides your company with a suite of tools for managing your store. For example, you can manage your catalog, create promotions, schedule ads to run on your store pages, add custom content pages, and upload product and marketing images. Workspace Management tool – Used to organize, schedule, and publish changes to the store. You can track the progress of store changes, and ensure that the changes go through the required checkpoints before being published to the live store. Catalogs tool – Used to manage master and sales catalogs and all the products they contain. Promotions tool – Used to create and manage promotions for orders, categories, and products. Includes support for promotion code and coupon promotions. Marketing tool – Used to create and manage activities that support the store’s marketing campaigns. You can use the tool’s extensive precision marketing features to deliver targeted marketing messages to customers on store pages, create customer segments, and fine-tune search results. Assets tool – Used to upload product images, marketing ads, and other files to Management Center so that the files can be used on the storefront.
  • 3. Solution Guide Cross Industry 3 IBM Commerce Solution Standards IBM Commerce Service provides powerful capabilities packaged to ensure optimal performance and adequate scalability. To ensure high quality and consistent performance the offering has predefined standards for store design, business logic, and external system integrations. Examples of the standards are shown here: A comprehensive list of the offering standards can be provided upon request. The Commerce Service Subscription Includes: Environments Category Standard Offering Includes Business user changes Changes that are made on the authoring instance for the production environment are propagated to the live instance and site once per day. Page design and layout CSS Changes and new page templates are allowed, page elements can be repositioned. Mobile support Support for mobile web applications and offer a responsive web store. Fixes and upgrades Upgrades are installed on IBM timetable to ensure all customers are on same version. By adopting the Externalized Customizations (xC) programming model, clients are guaranteed compatibility with upcoming fixes and releases. Upgrade Schedule Minor releases with 30 day notice, major releases with 90 day notice. Order History Guest Carts kept for 7 days, Registered User Carts for 30 days, Order History kept for 2 years. Integration with back-end systems Flexibility to integrate with select back-end systems via pre-defined integration patterns and formats. For Catalog, Pricing, Orders Out, Order Update In, Inventory Updates. Change management Operational changes via Management Center tools are supported; changes requiring code modifications will require implementation services. Category Standard Offering Includes Production environment • An environment where the final application is deployed and service is made available to the end user • This environment has 24 x 7 IBM Support Disaster Recovery environment • An environment that takes production traffic in the unlikely event of a irreversible incident within the primary production environment • Available with different RTO and RPO options: - 48-hour RTO and 24 hour RPO - 4-hour RTO and 2-hour RPO Pre-Production environment • An environment where the IBM Commerce on Cloud Operations team or System Integrator does a final validation before deployment to production QA environment • An environment where you and your implementation team perform QA testing and user acceptance testing (“UAT”) • Additionally, you and your implementation team perform integration and scalability tests in this environment Integration test environment • An environment where your implementation team installs SaaS Extensions through self-service tooling and executes module testing • Supports developer integration testing
  • 4. Security The Service is hosted in a secured data center and operated in compliance with ISO-27001 standards, compliant with EU Privacy Law and Attestation of Compliance for PCI. The Service is operated with Data-in-Motion-Encryption (DIME) Data-at-Rest-Encryption (DARE). The Service does not store sensitive personal information (SPI) or PCI data. If customer payments collection is required your implementation team should use a punch-out payment or iFrame based mechanism where IBM Payments Gateway or any other PCI compliant payment server provider for processing payments and storing payment data. Tokens referencing the payments can be held within your IBM Commerce on Cloud service. Backup and Disaster Recovery A daily backup of the production environment is retained off site. Non-production environments are backed-up at your control as are retained off site. The Service provides disaster recovery to restore the production environment from a catastrophic failure. Monitoring The Service is monitored to ensure up time of the infrastructure and the application. IBM treats any detected production application unavailability as a Severity 1 support case and then triage the issue. Maintenance windows The Service has a weekly scheduled maintenance window that is taken as needed for any infrastructure and application updates. There are additional windows for customer use, also taken as needed, available for new business release updates to the solution. A daily processing window is available for processing larger customer specific data feeds during periods of low activity on the solution. Infrastructure and Support The Service provides case management for support requests. IBM Commerce on Cloud Software Support engages the appropriate implementation team for any issues with customizations. Updates and Availability The Service provides monthly security patches and quarterly feature enhancements. The service provides guaranteed backward compatibility of your extensions with upcoming fixes and releases, if your extensions are built according to the Externalized Customizations (xC) Programming Model. The Service provides an uptime SLA of 99.9%. IBM Client Success Manager The Client Success Manager (“CSM”) is a named IBM resource with this service that provides post implementation relationship management, with a focus on helping you meet your business goals. The CSM’s primary goal is to ensure your client experience is consistent and rewarding. The IBM CSM develops a deep understanding of your environment, business objectives, operational metrics and stays with you throughout your lifecycle as a client, helping you improve product usage and successfully grow your business. Other solution features / Add on components IBM Commerce Insights IBM Commerce Insights empowers merchandisers, product managers and marketers with powerful ecommerce analytics to deliver customer and market insights right where it’s needed: on your site, embedded with your products and categories. Business users can then take direct action on the page, making informed online merchandising decisions to win business, build customer loyalty and drive profits. IBM Call Center for Commerce Service Customer Service for WebSphere Commerce offers better customer service and support experience. The Customer Service Representative (CSR) can utilize the same buying experience that customers use to provide assistance with site activities, for example, assist customers to manage their cart content and assist with the checkout process. As a part of the buying experience, the CSR can look up customer accounts and orders, and help customers with their account management. IBM Payments Gateway IBM Payments Gateway is a cloud consumer payments acceptance solution for merchants, billers and acquiring banks. Enabling organizations to accept hundreds of payment types in a security-rich environment in nearly 100 countries. IBM Payments Gateway provides: • Global payment acceptance that allows you to accept any payment with a deployment-ready software as a service (SaaS) device. • A security-rich, consistent retail shopping experience across channels and devices; it takes all payment credentials, alleviating your business from onerous, expensive compliance responsibilities. • A single view of settlement and accounts by automating settlement of payment transactions, resulting in a straightforward data feed with no settlement burden. Use of IBM Payments Gateway is an optional add-on and requires a separate contract. Solution Guide IBM Business Unit Identifier Cross Industry 4
  • 5. ZZO12534USEN-00 © Copyright IBM Corporation 2016 IBM Global Services Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America July 2016 All Rights Reserved IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at: ibm.com/legal/copytrade. shtml. Other product, company or service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. Please Recycle Integration with order management IBM Commerce Service is capable of connecting to customers preferred order management systems. Specifically, IBM Commerce Service includes the capability to integrate with IBM Order Management. IBM Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems and provide a global view of all inventory across the supply chain. IBM Order Management would require a separate contract or additional subscription fees. IBM Digital Analytics IBM Digital Analytics is a platform for near real-time digital analytics, data monitoring and comparative benchmarking. It analyzes and reports on your visitors’ digital journeys—across marketing touch points and channels—to provide customer insights that help marketers deliver more personalized, relevant and effective marketing. You can expand the IBM Digital Analytics platform with options to analyze multiple sites, offline customer behavior, ad relevancy, impression attribution and social media channels. IBM Digital Analytics is not included in the base offering and requires a separate contract. IBM Digital Experience IBM Digital Experience solutions empower users with instant access to the information they need — when they need it. Accessibility is based on the user profile and is supported by all device types. The digital experience yields greater overall organizational efficiencies from target marketing, to anticipating customer issues, to breaking down communication barriers, and more. IBM Digital Experience is not included in the base offering and requires a separate contract. Akamai Akamai provides edge-caching services for dynamic content to improve storefront performance. The customer is required to contract with Akamai to ensure optimal performance of the storefront. Other Third-party integrations IBM Commerce Service is flexible to enable external integrations with various payment, tax, social commerce, email, fraud check and other ISV solutions. You can also choose to integrate with other external back end systems like an ERP or fulfillment systems and front end solutions such as a call center. The integrations must follow certain standards. IBM reviews and provides recommendations on the implementation specifications as part of our Solution Assurance Review process prior to implementation. Implementation Services You have the option to engage with either IBM Services or an IBM Business Partner for implementation assistance. The offering implementation outlines a sequence of well-defined and prescriptive steps to easily design, create, and launch an ecommerce offering. The implementation activities are performed by IBM Services or an IBM Business Partner via a statement of work. The key implementation activities include: • Requirements gathering design • Store branding • Data and Content loading • Configure and Customize store • Customize third-party integrations • Testing and deployment • Training • Store launch • Upgrade deployment and testing including modification of customizations For more information To learn more about the IBM Commerce Service Offering, contact your IBM sales representative or visit: ibm.com/ marketplace/cloud/commerce-on-cloud/us/en-us.