Working as a business analyst in areteans

1. Alisha Abhilipsa
 Hyderabad, India •alishaabhilipsa77@gmail.com • +91 9777587877 • https:// https://www.linkedin.com/in/alisha-
abhilipsa-79b430203/
PROFESSIONAL SUMMARY
I am a experienced Business Analyst with proven track record of defining and delivering functional requirements for digital banking
products. Skilled in balancing customer demand, market opportunities, and technical innovations to create compelling user stories.
Proficient in working closely with internal and external stakeholders to collect data and make objective decisions.
PROFESSIONAL EXPERIENCE
ARETEANS TECHNOLOGY SOLUTIONS PRIVATE LIMITED Hyderabad, Telangana
Business Consultant- Tyme bank South Africa Aug,2022-Present
 Orchestrated multiple enhancements of Pega applications within a leading South African-based digital bank, focusing on leveraging the
Pega Customer Service Platform.
 Proactively engaged with key stakeholders via Slack and internal calls, addressing 90% of their concerns, issues, and requirements,
thereby fostering robust process improvement initiatives with transparency and factual insights.
 Instrumental in the end-to-end deployment of a pivotal feature within the Pega application, driving a notable 15% increase in user
engagement.
 Documented comprehensive client requirements, leading to a substantial 30% reduction in development time for feature
enhancements within the Pega application, ensuring compliance and regulations.
 Crafted user stories in JIRA, optimizing the development process and facilitating a commendable 25% faster implementation of
feature enhancements with business decision making.
 Designed and delivered sophisticated PowerPoint presentations, significantly enhancing client understanding and contributing to a
notable 10% increase in client satisfaction with affirmative action.
 Collaborated seamlessly with the UX team and customer service representatives, leading to a remarkable 20% improvement in user
satisfaction with the newly implemented feature changes, emphasizing stakeholder management.
Business Consultant- Facts ‘n’ Data New Delhi
Aug,2022-Present
 Orchestrated multiple enhancements of Pega applications within a leading South African-based digital bank, focusing on
leveraging the Pega Customer Service Platform.
 Collaborated with Operation Team and cross-functional teams, including the Associate Director of Strategic Planning, Manager
of Strategic Planning, and a Business Analyst (BA), to enhance operational efficiency across three critical company portals
(Mavenlink, Zoho, and Darwin Box).
 Conducted an in-depth analysis of three critical company portals (Mavenlink, Zoho, Darwin Box), collaborating with seven team
members to understand and document existing structures.
 Analyzed and documented structures of three company portals, leading to a 15% reduction in process redundancy as well as
incorporated iterative changes in the flow diagrams, resulting in a 30% increase in overall process efficiency based on feedback
implementation.
 Created a comprehensive use case file, defining the individual roles of each actor and system functionality to achieve specific
outcomes.
 Facilitated multiple feedback sessions with the operation team and client team which resulted in a 25% decrease in errors and
enhanced clarity in task execution.
Professional Skills Acquired:
Technical Skills: Jira, Project/ Product Management, SQL (Beginner proficiency), MS Office 365, Pega, Draw.io, Agile Methodology, Digital
Banking/Excel.
Functional Skills: Stakeholder Management /Requirement Elicitation /Team Collaboration /Business Communication
/Documentation/Networking/Presentation Skills

2. EDUCATION
Qualification College, University/ School, Board Year of passing % of marks
MBA– Human Resource (Major) &
Business Analytics (Minor)
KIIT School of Management,
Bhubaneshwar.
2022 80% or 8.5 CGPA
B. Tech (Computer Science) GITA, Bhubaneshwar. 2019 7.6 CGPA
XII ODM Public School, CBSE 2014 71.80%
X Loyola English Medium School, ICSE 2012 80.00%
Additional Information
Certifications: CPBA v8.7 by Pega Systems (November 2022), CPDC v8.8 by Pega Systems (Aug 2023), How to create a Jira Scrum Project
(Jan/2024)-Guided Project by Coursera/HR Analyst Course completion by Udemy.
Achievements: Awarded 3rd Position out of 4 teams in the project review and presentation, Areteans (Oct 2022) highlighting Career
Opportunities and Business Practices.