How do you listen to your customers? Norwich Business Club October 2011.
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A presentation given to Norwich Business Club on 4th October 2011 for National Customer Service Week. Introduction by Richard Kerrison, Presentation by Jenny Wilding of Research Plus+, Allison Maltby of Kinesiology4health and Jason Dagless of Norfolk IT Services.
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How do you listen to your customers? Norwich Business Club October 2011.
- 5. Methods used to find out their customers’ views
- 6. Reasons for not listening to their customers
- 7. A Round Tuit
- 8. Reasons for not listening to their customers
- 9. Changes made leading to improvements in: