In support of this blog post: http://blog.listenloop.com/10-questions-for-your-customers
Your customers are a great source of information. They can help you improve your business and product, gain a better understanding of your market and even bring you referrals. But you're wondering, "what questions to ask in customer feedback session?"
Asking the right questions can be game-changing for your business. Here are 10 game-changing questions you should be asking your customers right now.
Get a comprehensive guide about Salesforce and its benefits and understand how Salesforce helps you serve customers more efficiently, leading to better business.
OOW16 - Oracle E-Business Suite: What’s New in Release 12.2 Beyond Online Pat...vasuballa
Learn more about Oracle E-Business Suite’s product roadmap of recent releases and future plans to deliver new capabilities for years to come. This session covers what’s new in Oracle E-Business Suite 12.2 beyond online patching, including functional enhancements and user experience innovation. Gain an understanding of the functional and user experience enhancements that are available, which are input for planning how to further leverage Oracle E-Business Suite to meet your company’s needs.
Presentation on the Nintex platform done during the SharePoint Saturday in Nairobi #SPSNairobi. Nintex can be integrated with SharePoint to deliver amazing experiences for Business Users with no code, using Nintex workflows and Nintex forms.
Sometimes you across "technical" terms in Oracle apps(budget book,auto allocation rules etc.) which you might have no idea,this documents would be helpful to understand all the "technical" terms used in Oracle Apps.
Get a comprehensive guide about Salesforce and its benefits and understand how Salesforce helps you serve customers more efficiently, leading to better business.
OOW16 - Oracle E-Business Suite: What’s New in Release 12.2 Beyond Online Pat...vasuballa
Learn more about Oracle E-Business Suite’s product roadmap of recent releases and future plans to deliver new capabilities for years to come. This session covers what’s new in Oracle E-Business Suite 12.2 beyond online patching, including functional enhancements and user experience innovation. Gain an understanding of the functional and user experience enhancements that are available, which are input for planning how to further leverage Oracle E-Business Suite to meet your company’s needs.
Presentation on the Nintex platform done during the SharePoint Saturday in Nairobi #SPSNairobi. Nintex can be integrated with SharePoint to deliver amazing experiences for Business Users with no code, using Nintex workflows and Nintex forms.
Sometimes you across "technical" terms in Oracle apps(budget book,auto allocation rules etc.) which you might have no idea,this documents would be helpful to understand all the "technical" terms used in Oracle Apps.
In this webinar there will be a brief discussion on what is personalization, customization and extension. Lastly, we will be talking about the role of ADF, which is going to supersede OA Framework in fusion applications.
Microsoft Power BI is a unified self-service and enterprise business intelligence platform that combines an intuitive user experience with intelligent data visualizations to provide greater depth of data insight. Reports can be shared within Microsoft tools like Teams, SharePoint, PowerPoint, or within other productivity products.
Data Driven Advanced Analytics using Denodo Platform on AWSDenodo
Watch full webinar here: https://buff.ly/3JC8gCS
Accelerating cloud adoption and modernizing analytics in the cloud has become a necessity to facilitate timely, insightful, and impactful decision making. However, with the widespread data in an organization across disparate hybrid cloud data sources poses a challenge with real time and well governed analytics. Data Virtualization is a modern data integration technique in which a single semantic layer can be built to help drive data democratization and speed up the analytics in an efficient and cost-effective manner.
Watch this session to learn:
- How various AWS services (Redshift, S3, RDS) can be quickly integrated using Denodo Platform’s logical data management by implementing a logical data fabric (LDF)
- How LDF helps you manage and deliver your data for data science and analytics programs, supporting your business users.
- How governed Data Services layer enables self-service analytics in your complex AWS data landscape
An introduction to NPS - Net Promoter ScoreStartquestion
Learn how to gather valuable data with the use of a client loyalty assessment tool.
Startquestion - Online surveys, forms, and tests.
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Satmetrix Inc., Bain & Company Inc., and Fred Reicheld.
Learn more about how to avoid mistakes in NPS surveys:
https://blog.startquestion.com/7-mistakes-in-nps-questions-find-out-how-not-to-make-them-in-your-online-survey/
Nurturing Best Practices for Demand GenAsad Haroon
Most companies have a database of leads that have been set aside after initial closing attempts failed to produce the desired results. These leads should not be ignored, as they can prove at least as valuable as fresh leads, and are worth working. The truth is, even the best leads will not produce the results you want if they are not managed and nurtured well.
Differentiating Your InfoSec Company: Getting Some “Quick Wins”Security Roots Ltd.
There is increasing competition and commoditization in the information security marketplace. InfoSec companies must optimize and standardize their business processes and methodologies to differentiate themselves from competitors. This article (part of a series) discusses strategies for getting some immediate “quick wins” at your company. It looks at some steps you can take now, today, to start seeing improvement and better responses from your clients.
For small, community-based service businesses it is often hard to know what business development approaches are best.
Which activities and programs produce the best bang for your buck - word of mouth, direct advertising, e-mail and online marketing, participation in community events, or street-based “guerilla marketing?”
This webinar addresses best practices in the industry and offers practical advice on choosing the right and most cost effective strategy for your venture.
Joining the conversation are three experts with extensive experience in business development.
They discussed the latest and most cost effective strategies for winning over small business and nonprofit customers.
Message-Market Fit VWO Workshop by Daphne tidemanVWO
Imagine your communications as the powerhouse driving your business forward. Sure, sales are vital, but beneath the surface lie treasures that money can't buy: reputation, repeat customers, and unwavering loyalty.
In this powerpack session, Daphne Tideman, a seasoned growth leader, will be delving into the artistry of elevating your conversion rates through straightforward copy tests, even if crafting compelling prose isn't your forte. Together, you'll unravel the intricacies of forging deep connections with your audience, testing casual clicks and turning them into loyal customers.
16 (+4) Best Customer Satisfaction Survey Questions To Use Survicate
Retaining current customers is 5x cheaper than acquiring new ones. It's important to keep your customers happy. Here're 20 customer satisfaction questions which you can use instantly!
In this webinar there will be a brief discussion on what is personalization, customization and extension. Lastly, we will be talking about the role of ADF, which is going to supersede OA Framework in fusion applications.
Microsoft Power BI is a unified self-service and enterprise business intelligence platform that combines an intuitive user experience with intelligent data visualizations to provide greater depth of data insight. Reports can be shared within Microsoft tools like Teams, SharePoint, PowerPoint, or within other productivity products.
Data Driven Advanced Analytics using Denodo Platform on AWSDenodo
Watch full webinar here: https://buff.ly/3JC8gCS
Accelerating cloud adoption and modernizing analytics in the cloud has become a necessity to facilitate timely, insightful, and impactful decision making. However, with the widespread data in an organization across disparate hybrid cloud data sources poses a challenge with real time and well governed analytics. Data Virtualization is a modern data integration technique in which a single semantic layer can be built to help drive data democratization and speed up the analytics in an efficient and cost-effective manner.
Watch this session to learn:
- How various AWS services (Redshift, S3, RDS) can be quickly integrated using Denodo Platform’s logical data management by implementing a logical data fabric (LDF)
- How LDF helps you manage and deliver your data for data science and analytics programs, supporting your business users.
- How governed Data Services layer enables self-service analytics in your complex AWS data landscape
An introduction to NPS - Net Promoter ScoreStartquestion
Learn how to gather valuable data with the use of a client loyalty assessment tool.
Startquestion - Online surveys, forms, and tests.
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Satmetrix Inc., Bain & Company Inc., and Fred Reicheld.
Learn more about how to avoid mistakes in NPS surveys:
https://blog.startquestion.com/7-mistakes-in-nps-questions-find-out-how-not-to-make-them-in-your-online-survey/
Nurturing Best Practices for Demand GenAsad Haroon
Most companies have a database of leads that have been set aside after initial closing attempts failed to produce the desired results. These leads should not be ignored, as they can prove at least as valuable as fresh leads, and are worth working. The truth is, even the best leads will not produce the results you want if they are not managed and nurtured well.
Differentiating Your InfoSec Company: Getting Some “Quick Wins”Security Roots Ltd.
There is increasing competition and commoditization in the information security marketplace. InfoSec companies must optimize and standardize their business processes and methodologies to differentiate themselves from competitors. This article (part of a series) discusses strategies for getting some immediate “quick wins” at your company. It looks at some steps you can take now, today, to start seeing improvement and better responses from your clients.
For small, community-based service businesses it is often hard to know what business development approaches are best.
Which activities and programs produce the best bang for your buck - word of mouth, direct advertising, e-mail and online marketing, participation in community events, or street-based “guerilla marketing?”
This webinar addresses best practices in the industry and offers practical advice on choosing the right and most cost effective strategy for your venture.
Joining the conversation are three experts with extensive experience in business development.
They discussed the latest and most cost effective strategies for winning over small business and nonprofit customers.
Message-Market Fit VWO Workshop by Daphne tidemanVWO
Imagine your communications as the powerhouse driving your business forward. Sure, sales are vital, but beneath the surface lie treasures that money can't buy: reputation, repeat customers, and unwavering loyalty.
In this powerpack session, Daphne Tideman, a seasoned growth leader, will be delving into the artistry of elevating your conversion rates through straightforward copy tests, even if crafting compelling prose isn't your forte. Together, you'll unravel the intricacies of forging deep connections with your audience, testing casual clicks and turning them into loyal customers.
16 (+4) Best Customer Satisfaction Survey Questions To Use Survicate
Retaining current customers is 5x cheaper than acquiring new ones. It's important to keep your customers happy. Here're 20 customer satisfaction questions which you can use instantly!
Trust Equation Campaign Playbook and Checklist - Email Outreach and Sales Fo...Connect 365
We believe that small businesses, marketers, and sales professionals deserve better. We needed an automation system to build relationships with potential customers, clients, and strategic partners without requiring either a degree from MIT to implement or a massive budget. So we created it. And this document is our playbook.
Includes sales follow up email templates and outreach email templates.
2. First a bit of background…
Rodrigo Fuentes is the co-founder of
ListenLoop, a customer communication
platform that monitors what your
customers are doing in your website,
then selectively engages customers to
push for activation, usage, and
retention.
!
He holds a B.S. in Elec. Eng., from Yale
University and a J.D. from Columbia
Law School.
3. Click on this icon throughout the
slideshare to share a Tweetable snippet
of content. You’ll sound super smart.
You can edit the snippet before you Tweet.
11. Learn which marketing channels bring
in the most successful customers.
* Net Promoter Score and NPS are registered trademarks of Fred Reichheld, Bain & Company, and Satmetrix.
12. Understand your customers’ first
memories of how they heard
about you, not the “referral
source,” which you can easily
obtain from Google Analytics.
* Net Promoter Score and NPS are registered trademarks of Fred Reichheld, Bain & Company, and Satmetrix.
13. Then, run a cross-tab report comparing where customers
heard about you against their Net Promoter Score.*
* Net Promoter Score and NPS are registered trademarks of Fred Reichheld, Bain & Company, and Satmetrix.
22. “When we started ListenLoop, we thought our unique
value proposition was helping product managers
‘validate unbuilt features’ through in-app questions.
Relentlessly asking, ‘What do you like most / least about
our product?’ helped us identify bigger opportunities.”
-Sandeep, CTO @ListenLoop
Version 0.1 of ListenLoop
26. This is often what your customers will mention in
a referral to a friend or colleague.
27. Examples:
Mailchimp, never stop being playful throughout the
product experience.
Hubspot, never stop creating amazing content that
helps people become better marketers
Amazon, never stop offering free 2-day shipping for
Prime Members
29. Discovering a product or service
“differentiator” is the kind of
competitive intelligence that
pays huge dividends.
30. Not why you think you’re different.
!
Why your customers believe you’re different
than other solutions.
31. Ask this question after your customer has
had a chance to experience your product.
Trigger this question to SaaS customers who have used core functions more than ten times in 30
days.
32. 6.! What do our competitors do better than us?
33. Your customers are already comparing
- features
- support response times
- pricing
36. Bonus: draw out competitive
objections while you can still respond.
37. 7. How likely is it that you would recommend us
to a friend or colleague?
38. This question is the foundation of
the Net Promoter Score (NPS)*
system, which gauges the loyalty
of a company’s customer
relationships.
Measure and improve your customer satisfaction
* Net Promoter Score and NPS are registered trademarks of Fred Reichheld, Bain & Company, and Satmetrix.
39. * Net Promoter Score and NPS are registered trademarks of Fred Reichheld, Bain & Company, and Satmetrix.
Data scientists have
identified strong
correlation between
Net Promoter Scores
and revenue growth.
*
40. Ask the NPS* question to customers at least once per quarter at the
point of interaction.
* Net Promoter Score and NPS are registered trademarks of Fred Reichheld, Bain & Company, and Satmetrix.
41. Then go the extra mile.
!
Have your customer support
team quickly respond to low
scores to turn critics into
champions.
42. ZocDoc triggers this
question within their
website experience
immediately after you book
an appointment online.
!
If you give them a low
score, a ZocDoc
representative will contact
you by phone and email
within 24 hours!
Example
43. 8. What’s the most recent example of how we have
exceeded your expectations?
45. Specific questions that cover a
well-defined timeframe get
the most actionable insights.
You want to know:!
Do you like our product?
46. Specific questions that cover a
well-defined timeframe get
the most actionable insights.
You want to know:!
Do you like our product?
Ask this instead:!
What’s the most recent example of how
we have exceeded your expectations?
47. Specific questions that cover a
well-defined timeframe get
the most actionable insights.
You want to know:!
Do you like our product?
Ask this instead:!
What’s the most recent example of how
we have exceeded your expectations?
Follow-up with:!
Have we ever failed to meet your
expectations? What happened?
48. Broad or vague questions force
customers to stop and wonder whether
their answer is appropriate or
responsive to your question prompt.
!
!
This friction causes them to
bounce, rather than respond.
49. 9. How would you find a business like ours
on Google?
51. If you want future customers to
find your business online, you
need to know everything you can
about the keywords and phrases
they use when looking for
companies like yours. This is one
of the most important aspects of
your inbound efforts.
52. Identify common keywords used by your
most profitable customers. Double-down
accordingly.
Combine this question with
NPS or other custom variables
* Net Promoter Score and NPS are registered trademarks of Fred Reichheld, Bain & Company, and Satmetrix.
*
55. If just one customer has a
question or issue, rest
assured that 10x more
customers share
the same
concern.
56. 10. Do you have any questions for us?
We call this #TheIcebergEffect.
57. !
You’re already overwhelmed
with irate customers! But this
question is an opportunity to
reduce your support costs
going forward.
Yes, it’s scary.
58. then take steps to resolve the
problem through better messaging
or product improvements.
10. Do you have any questions for us?
First, resolve the issue for the responding customer
59. This will help reduce future support
costs on that same issue, and it’s
very likely that your efforts will earn
you a referral due to your
!
proactive, heroic support.
10. Do you have any questions for us?
62. Conclusion
Soon you’ll have a growing
community of brand advocates.
Plus, the information you'll get from
customers will help you steer your product
and company to the next-level of success.
63. Question List Recap
1. How did you hear about us?
2. What problem does our product solve for you?
3. What do you like most / least about our product?
4. What’s the one thing we should never stop doing?
5. What made you choose us over our competitors?
6. What do my competitors do better than what we do?
7. How likely would you recommend us to a friend or colleague?
8. What’s the most recent example of how we have exceeded your expectations?
9. What would you Google to find a business like ours?
10. Do you have any questions for us?
64. Questions?
I love helping Internet businesses of all shapes and
sizes. Plus, I read and respond to all messages.
Message me @ListenLoop
or at rodrigo@listenloop.com
66. Want to learn more about ListenLoop?
These slides included examples of ListenLoop
customers triggering questions inside of their
applications.
Request My Demo