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Building Digital Capability - Service Modelling Workshop and Institutional Digital Capability
The document outlines a program led by Jisc focused on building digital capability among staff in higher and further education, detailing the agenda for a workshop held on July 21, 2016. It introduces a digital capability framework and discovery tool designed to assess and enhance staff skills, while also discussing service models ranging from basic access to comprehensive institutional support. Key components include leadership development courses and insights into creating a digitally competent organizational infrastructure for improved educational outcomes.
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Building Digital Capability - Service Modelling Workshop and Institutional Digital Capability
- 1. Models James Clay, SeniorCo-Design Manager, Jisc 21/07/2016 Image Credit Fujimi 1/700 Taiho inbox by Marcin https://flic.kr/p/98RG2M CC BY-NC-SA 2.0
- 2. Building digital capability »10.00am Coffee » 10.30am Introduction and Objectives » 10.45am What do we understand by digital capability? » 11.00am Service models activity » 11.45am Coffee break » 12.00pm Feedback on models » 12.45pm Lunch » 1.30pm Institutional digital capability activity » 2.15pm Feedback from activity » 2.45pm Overview of Jisc work in this area » 3.15pm Final comments » 3.30pm Close Programme for today 21/07/2016 Building digital capability
- 3. Question What do weunderstand by digital capability? 21/07/2016 Building digital capability
- 4. Building digital capability »Assumptionthat staff have the digital capabilities to carry out their role in a changing digital world. »But do they? »How would you know? »How would they know? »Who knows? »Assumption that staff have the digital capabilities to carry out their role anytime, any location, off or on campus? 21/07/2016 Building digital capability
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- 7. Digital capability: thesix elements 21/07/2016 7 ICT proficiency Information, data and media literacies Digital learning and self development Digital creation innovation and scholarship Communication, collaboration and participation Digital identity and wellbeing
- 9. Old Tools byarbyreed CC BY-NC-SA 2.0 https://flic.kr/p/hQQFyGOld
- 10. Discovery tool »We havebuilt a discovery tool to help staff discover their digital capability and provide them with feedback that will help them to build their capability and digital skills 21/07/2016 Embedding digital literacy; building digital capability 10
- 11. Discovery tool 21/07/2016 Embeddingdigital literacy; building digital capability 11
- 12. Discovery tool pilots »Aswell as large scale tests we have a number of institutions, FE, HE and Skills who are undertaking small scale pilots with groups of staff. »In addition we have provided the Digital capability user group of eighty plus institutions with a version of the tool for them to test with small groups. »As a result we have had further user feedback that will inform development and functionality. 21/07/2016 12Embedding digital literacy; building digital capability
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- 14. Digital Leadership Course »The Jisc Digital Leaders programme has been designed specifically to equip current and aspiring leaders and managers with the tools and knowledge to inform their digital practice, enabling them to: › Become a more effective digital leader or manager through personal and professional development › Explore how their organisations can engage more effectively with the technology at their disposal – at both strategic and operational levels › Lead, manage and influence digitally-driven strategy across organisations, departments, services and teams 21/07/2016 14Emedding digital literacy; building digital capability
- 15. Digital Leadership Course »Thefirst paid for course will be run in October. »£2,200 per person 21/07/2016 15Embedding digital literacy; building digital capability
- 16. Image by JamesClay CC BY-NC 2.0
- 17. Online Offer »Personalised dynamiconline offer. »“Playlists” of activities, resources, content, guides. »We are basing the online offer on the upcoming Jisc app and content store. »Development on the app and content store is now at the stage where we able able to link to tagged ‘playlists’ of relevant content and resources from the discovery tool results page. 21/07/2016 17Embedding digital literacy; building digital capability
- 18. Online offer 21/07/2016 Buildingdigital capability 18
- 19. Image credit: LegoColor Bricks by Alan Chia CC BY-SA 2.0 https://commons.wikimedia.org/wiki/File:Lego_Color_Bricks.jpg via Wikimedia Commons
- 20. Building digital capability Servicemodels 21/07/2016 Building digital capability
- 21. Building digital capability Bronze Silver Gold Platinum 21/07/2016Building digital capability
- 22. Digital capability servicemodels »This is the core service aimed at all individuals who work in higher education, further education and skills.The services allows individuals to discover more about their digital capability and access personalised feedback, activities and resources. Bronze 21/07/2016 Building digital capability
- 23. Digital capability servicemodels »This is a more advanced service which through data collection and analysis provides an institutional dashboard for the nominated contact, providing aggregated results and leads into other Jisc services and training. Silver 21/07/2016 Building digital capability
- 24. Digital capability servicemodels »This service allows institutions to customise various aspects of the service to enable them to provide localised personalised service to their staff.The customisation would allow the institution to provide links to internal support and resources as well as access to personalised feedback, activities and resources. Gold 21/07/2016 Building digital capability
- 25. Digital capability servicemodels »This bespoke service provides an end to end journey for digital capability for the institution. From initial discovery through institutional overview and design, implementation and delivery of an institutional development plan to build digital capability across all staff in the organisation. Platinum 21/07/2016 Building digital capability
- 26. Building digital capability Reviewthe models and provide feedback and reflection 21/07/2016 Building digital capability
- 27. Question What do weunderstand by institutional digital capability? 21/07/2016 Building digital capability
- 28. Twitter Bird byDryIcons with permission https://www.smashingmagazine.com/2008/09/practika-a-free-icon-set/
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- 34. Location independent working Location,location, location 21/07/2016 Building digital capability
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- 36. Location independent working »Benefitsto the individual › Improve work-life balance › Reduce commute time › Reduce travel costs › Remove unnecessary stress 21/07/2016 Building digital capability
- 37. Location independent working »Benefitsto the university › Provide employees with flexibility regarding their working hours and location › Reduce the occupancy of University premises › Improve employees’ work life balance and thereby reduce levels of absenteeism and stress › Reduce pressure on car parking facilities › Position the University as an ’employer of choice’ 21/07/2016 Building digital capability
- 38. But what else… Capability 21/07/2016Building digital capability
- 39. Location independent working »Issuesin terms of capabilities › ICT proficiency › Digital communication › Digital collaboration › Digital participation › Digital wellbeing 21/07/2016 Building digital capability
- 41. Communication …it’s not justabout e-mail 21/07/2016 Building digital capability
- 42. Tools »Yammer »Slack »Basecamp »Jira »Confluence »CRM »Sharepoint »Google Apps »Skype, Lync »GoogleHangouts »Invision »Scribblar »Dropbox, Google Drive »Trello »Padlet »Adobe Connect, Collaborate 21/07/2016 Building digital capability
- 43. Location independent working Risk 21/07/2016Building digital capability
- 44. Old Man's Deskby Daniel Hansson CC BY 2.0 https://flic.kr/p/2oeYqL
- 45. Location independent working Presence 21/07/2016Building digital capability
- 46. Location independent working Outcomes 21/07/2016Building digital capability
- 47. Things to thinkabout »Trust »Responsibility »Wellbeing »Work-life balance »Management »Leadership 21/07/2016 Building digital capability
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- 49. Building digital capability Institutional digitalcapability 21/07/2016 Building digital capability
- 50. Building institutional digitalcapability »Effective use of digital technology by university and college staff is vital in providing a compelling student experience and in realising a good return on investment in digital technology. › Teaching & Learning › Research › Public Engagement 21/07/2016 Building digital capability
- 51. Building digital capability Whatdo you understand by institutional digital capability? 21/07/2016 Building digital capability
- 52. Institutional digital capability »Infrastructure »Organisation »Development »Data »Resources »Intelligentcampus »Content 21/07/2016 Building digital capability
- 53. Institutional digital capability »Infrastructure »Organisation »Development »Data »Resources »Intelligentcampus »Content »IT Services »People Services »Organisation development »Student records, MIS »Finance »Estates and facilities »Library 21/07/2016 Building digital capability
- 54. Institutional digital capability »Infrastructure ›Ubiquitous wifi, eduroam › Access to hardware › Virtual desktops › Collaborative tools › Remote working › Utilisation › Innovation 21/07/2016 Building digital capability
- 55. Institutional digital capability »Peopleservices › Job descriptions › Skills analysis and audit › Matrix working › Appraisal or performance review › Silo working › Home working › Communication 21/07/2016 Building digital capability
- 56. Building digital capability VirtualLearning Environment 21/07/2016 Building digital capability
- 57. Virtual learning environment »Digitallearning 21/07/2016 Building digital capability
- 58. Virtual learning environment »Digitallearning »Digital communication »Digital collaboration »Digital participation »Digital innovation »Digital media literacy »ICT proficiency 21/07/2016 Building digital capability
- 59. Virtual learning environment »Nowlet’s throw in analytics › Data literacies › Information literacies 21/07/2016 Building digital capability
- 60. So… Digital capability iscore to:Teaching & Learning, Research and Public Engagement Dependent on the infrastructure, organisation, development, data, resources, the campus and content. Which are the domains of the different functions of the organisation. Who need to understand digital and the impact on the organisation. 21/07/2016 Building digital capability
- 61. Image by Randyvon Liski https://flic.kr/p/8pxy4r CC BY-NC-ND 2.0
- 62. Dashboard »Bringing together informationand aggregation of data from usage of the discovery tool. »We are currently designing the prototype institutional dashboard based on our emerging understanding of what the institutional leads want to know about their staff’s results in the discovery tool. »Link in with resources and services currently in use and what is available. 21/07/2016 Building digital capability
- 63. Further development »We knowfrom the interest in the project among Jisc member institutions, and from the reactions and experiences from pilot sites, that we could usefully expand the organisational capability side of the service to help institutions ensure that they have all of the building blocks in place for a fully digital capable organisation 21/07/2016 Embedding digital literacy; building digital capability 63
- 64. Image Credit: MoyanBrenn https://flic.kr/p/e7M5Qx CC BY 2.0
- 65. Image by JamesClay CC BY-NC 2.0
- 66. »There is themain site on the Jisc website. »https://www.jisc.ac.uk/rd/proje cts/building-digital-capability Web site »Follow the project on the blog. »http://digitalcapability.jiscinvol ve.org/wp/ Project Blog 21/07/2016 Building digital capability
- 67. Twitter »Follow the communityusing the hashtag #digitalcapability »https://twitter.com/hashtag/di gitalcapability?vertical=defaul t&src=hash Twitter 21/07/2016 Building digital capability
- 68. jisc.ac.uk Except where otherwisenoted, this work is licensed under CC-BY-NC-ND Get in touch… Building digital capability James Clay Project manager james.clay@jisc.ac.uk 21/07/2016 http://bit.ly/jiscdigcap Building digital capability
Editor's Notes
- #2 Welcome to this presentation Image Credit Fujimi 1/700 Taiho inbox by Marcin https://flic.kr/p/98RG2M CC BY-NC-SA 2.0 Effective use of digital technology by university and college staff is vital in providing a compelling student experience and in realising a good return on investment in digital technology. Our codesign work with stakeholders in universities, colleges and skills providers has highlighted that improving the digital skills of the workforce, particularly moving beyond the early adopters, is a key concern across the sectors, and something that they want Jisc to help them address.
- #4 Asking the delegates what we mean when we say digital capability? The ability to live, work and learn in a digital world. The importance of a shared understanding.
- #6 Image Credit James Clay
- #7 Jisc are building a digital capability service, comprising initially of four key components. A digital capability framework which describes the skills needed by staff in a wide range of academic, administrative and professional roles to thrive in a digital environment. This provides a structure to help managers and individuals understand what is needed and supports the development of tools. The generic framework is complete and in use in the sector. A suite of discovery tools to help individuals and managers in a range of roles identify and reflect on current skills levels and digital capability, and make plans for how these can be improved. The discovery tool is currently in beta piloting. A digital leadership development programme to support leaders in developing strategy and plans for the kind of digital university or college they want theirs to become, and the workforce skills that will require. Tailored packages of online information and staff development resources.
- #8 We have published the framework, the background report, profiles… The Jisc '7 elements of digital literacy' model is well used and recognised (93% recognition from survey April 2015). Most other frameworks and definitions can be fitted comfortably into one or more of the elements as originally defined. However, since it was first devised, two issues have emerged as critical in living, learning and working effectively with technology: data literacy in an age of proliferating personal data, big/deep data and data hacking, and various aspects of 'well-being' (health, safety, work-life balance, relationships, personal safety and privacy) in an increasingly hybridised (real/virtual) environment. Some of the original elements also look a bit dated as digital practice has moved on and as discourse about digital literacy has become more nuanced and widely shared. The most significant change is to combine 'information' with 'media' literacies, as feedback suggests that users have difficulty distinguishing between the two. This version has been adapted considerably from an earlier version in response to detailed feedback from 16 stakeholders (over 40 were consulted over the initial version) and broad brush feedback from consultation events, which are ongoing. There was consensus over the need for shared language and an appetite for a shared framework, but one that was mapped carefully to other frameworks such as the SCONUL 7 pillars, CILIP, ANCIL, UK PSF, Vitae digital lens etc showing how and where these representations add detail to the broader picture. The framework was seen as most useful to: bridge staff and student digital capabilities (i.e. supporting discussion about and planning for both in departments and services) plan for embedding digital capabilities into specific subject areas (for which the 7 elements are already well used) map digital expertise across different staff
- #9 Looking to create more profiles, encouraging organisations and sector bodies to create profiles.
- #10 Image Credit Old Tools by arbyreed CC BY-NC-SA 2.0 https://flic.kr/p/hQQFyGOld
- #11 An individual user will be provided with a link to help them understand their own and build their digital capability. This tool will help them discover their digital capabilities and assess what they can do to build your skills and experience across the six digital capabilities, broken down into twelve sub-elements. Having answered the questions in the tool the user is provided with a diagram which reflects their current level of digital capability, which they will be able to compare with others who are similar to them. They will be provided with a series of feedback statements across the twelve sub-elements of digital capability. The focus of the statements will be about helping them to help themselves to build their own digital capability.
- #12 Screengrab of the beta version of the tool
- #13 Pilots
- #14 Image Credit James Clay
- #15 The Jisc Digital Leaders programme has been designed specifically to equip current and aspiring leaders and managers with the tools and knowledge to inform their digital practice, enabling them to: Become a more effective digital leader or manager through personal and professional development Explore how their organisations can engage more effectively with the technology at their disposal – at both strategic and operational levels Lead, manage and influence digitally-driven strategy across organisations, departments, services and teams Strategic challenges across the higher and further education sectors, such as those posed by the FELTAG, Area Based Reviews, teaching excellence framework and open research agenda, need embedded, organisation-wide digital capability in order to successfully implement technology-driven responses. These responses might include, increased uptake of cloud and data-driven solutions, adoption of analytics for decision-making and learner-support or improving network and learning technology access for staff and students to enable blended learning to happen more effectively. Digitally-informed and empowered leaders not only embrace the innovation, collaboration and efficiency gains these bring to their organisation, but also create an environment where others can fully exploit and embed them in their practice.
- #18 These playlists will be updated as new content and resources are published. Playlists will be personalised to sector, role, level and capability.
- #20 Image credit: Lego Color Bricks by Alan Chia CC BY-SA 2.0 https://commons.wikimedia.org/wiki/File:Lego_Color_Bricks.jpg via Wikimedia Commons
- #21 Asking the delegates what we mean when we say institutional digital capability? The ability to live, work and learn in a digital world. The importance of a shared understanding.
- #22 Asking the delegates what we mean when we say institutional digital capability? The ability to live, work and learn in a digital world. The importance of a shared understanding.
- #27 Asking the delegates to review the models and provide feedback and reflection
- #28 Asking the delegates what we mean when we say institutional digital capability? The ability to live, work and learn in a digital world. The importance of a shared understanding.
- #29 Twitter Bird by DryIcons with permission https://www.smashingmagazine.com/2008/09/practika-a-free-icon-set/
- #30 This was my first ever tweet…
- #31 How could I use Twitter? What was the point?
- #32 HIV Clinic e-mail error A “mistake” resulted in the “leak” of 780 e-mail addresses of patients who attended an HIV clinic in London. The clinic blamed the breach on “human error”. There are some key digital capability lessons that come out from this incident. Why was “simple” e-mail been used to send out a newsletter, when there was a risk of a leak of sensitive data? The clinic were fined £180,000 Read more https://digitalcapability.jiscinvolve.org/wp/2015/09/03/focus-on-data-literacies-and-ict-proficiency-the-importance-of-digital-capabilities/
- #33 NERC and BoatyMacBoatface Don’t ask the internet to name stuff, don’t expect them to take it seriously.
- #34 Location independent working http://lawriephipps.co.uk/?p=8065 “Work is something you do, not somewhere you go!” Obviously this is not true for many people – from chefs to hospital staff, work is somewhere you obviously go. But in a connected world, it doesn’t need to be true for everyone. Moreover, now, it is not just something and somewhere, but also somewhen.
- #36 Location independent working
- #37 The insistence that the only legitimate place for work to take place is within an office or a building results in a situation where it can be difficult to parse out where physical presence is actually necessary, because the working assumption is that it is always necessary. Doing the iterative exploration allows people to figure out when face to face meetings are crucial, or can be substituted for with emails, Skype or phone calls, texting exchanges, or even social media DMs. People can become more connected and communicative when allowed a wider range of possibilities, rather than locking communication into tethered channels, and mistaking physical location for presence or attention.
- #39 The web affords us new ways of working, new opportunities to connect. It furthermore allows for a richer experience of work and life, rather than forcing us to segregate our time from ourselves via physical location, allowing us to choose when and where we are most productive, and how to conserve our face to face energy for those times that truly require it. But we mustn’t assume that staff have the necessary digital capabilities to do so.
- #43 There are various tools and services out there that can support location independent working as well as tools such as the VLE.
- #44 So people can work anywhere, anytime…. Isn’t that risky? Yes. But similar risks exist when working in offices and physical locations. Presence doesn’t necessary mean productivity.
- #45 Image Credit Old Man's Desk by Daniel Hansson CC BY 2.0 https://flic.kr/p/2oeYqL
- #49 Image Credit James Clay
- #58 Is capability to use the VLE just about digital learning capability?
- #59 Often failure to make best use of the VLE is because of a lack of capability and training in a range of capabilities. Assumptions are made that people will be able to pick it up because they can use e-mail.
- #60 Start to think about learning analytics, next generation learning environments and the importance of data and information literacy starts to come to the fore…
- #65 Image Credit: Moyan Brenn https://flic.kr/p/e7M5Qx CC BY 2.0
- #66 Image Credit https://flic.kr/p/b93YGx
- #67 There is the main site on the Jisc website. https://www.jisc.ac.uk/rd/projects/building-digital-capability Follow the project on the blog. http://digitalcapability.jiscinvolve.org/wp/
- #68 https://twitter.com/hashtag/digitalcapability?vertical=default&src=hash