SlideShare a Scribd company logo
BUILDING A SOCIAL MEDIA 
STRATEGY FOR B2B BRANDS 
CURATE BEE
B2B 
MARKETERS 
SHOULD YOU CARE ABOUT SOCIAL MEDIA?
REASONS TO CARE 
ABOUT SOCIAL MEDIA 
90% of all data in the world has been created in the last 
2 years. 
10B – Internet connected devices NOW. 
1 Billion 
Source: IBM " Understanding Big Data" 
Source: ABI Research 
500 Million 
1 Billion/mo 
130 Million 
883 Million 259 Million 
Source: https://twitter.com/leeodden
BENEFITS: SOCIAL 
MEDIA FOR BUSINESS 
AWARENESS: 
• MARKETING & SALES 
• MEDIA & PUBLIC RELATIONS 
RETENTION: 
• CUSTOMER SERVICE 
• COMMUNITY & ADVOCACY 
OPERATIONS: 
• RECRUITING 
• COLLABORATION 
Source: https://twitter.com/leeodden
SOURCES OF CONTENT TO 
MAKE B2B PURCHASING 
DECISIONS: 
50% 
48% 
35% 
33% 
Source: https://twitter.com/leeodden
UNDERSTANDING 
THE B2B BUYER 
Discover Consume Act 
• Text, images 
• Audio, video 
• Mobile, tablet 
• Computer 
• Formal, funny, 
• Long, short 
• Social share 
• Engage 
• Subscribe 
• Register 
• Inquire 
• Buy 
• Search 
keywords 
• Social topics 
• Advertising 
• Publications 
• Events 
• Word of mouth 
Source: https://twitter.com/leeodden
B2B SOCIAL & BUYER 
JOURNEY 
Source: https://twitter.com/leeodden
B2B BUYERS ARE PEOPLE TOO 
Humor: 
CISCO ASR 9000: 
A perfect Valentines 
Day gift because it 
has 6.4 terrabites per 
second, 400gbpps 
per slot, 6 times the 
mobile backhaul 
capacity. 
Source: http://bits.blogs.nytimes.com/
B2B SOCIAL 
MEASUREMENT 
Social Content KPI’s Business Outcomes 
• Visi ts 
• Views/ impressions 
• Fans 
• Friends 
• Fol lowers 
• Commments 
• Likes 
• Google plusses 
• Links 
• Serps 
• Search traf f ic 
• Shorter sales cycles 
• Increased order 
quant i ty, frequency 
• More referrals 
• Share of voice 
• Improve service 
• Lower market ing costs 
• Grow revenue 
• Improve prof i ts 
Source: https://twitter.com/leeodden
While 90% 
of buyers begin 
their SEARCH for 
a solution online… 
A startling 60%* of 
the buying decision 
is made BEFORE 
speaking with a 
supplier. 
*Source: The End of Solution Sales, Harvard Business Review
SOCIAL MEDIA 
is only ONE component of the 
digital marketing picture.
Like it or not, buyers are SELF-SERVING on the web. 
They're SEARCHING for information and solution options. 
They're DETERMINING the criteria they'll use to select a 
product. 
They're IDENTIFYING their requirements. 
They're SHORT-LISTING vendors and COMPARING 
solutions. 
All WITHOUT speaking to a sales 
representative 
Source: http://www.slideshare.net/gstok/content-the-key-to-influencing-the-b2b-buying-process
"(Content Marketing) ... is being there when 
customers need you and seek you out with 
RELEVANT, EDUCATIONAL, HELPFUL, 
COMPELLING, ENGAGING and sometimes 
ENTERTAINING information." 
Source: Rebeca Lieb, a u t h o r o f “Co n t e n t Marketing: How to use Content to 
Market Onl ine and in Social Media
CONTENT FORMATS 
TEXT 
• BLOG 
• ARTICLE 
• WHITEPAPER 
• E-BOOK 
VISUAL 
• VIDEO 
• DEMO 
• INFOGRAPHIC 
• SLIDESHARE 
EVENT 
• SEMINAR 
• WORKSHOP 
AUDIO 
• PODCAST 
Source: http://www.slideshare.net/gstok/content-the-key-to-influencing-the-b2b-buying-process
This means there are MANY 
opportunities to create content that 
positions your company as a subject 
EXPERT and trusted ADVISOR... 
Source: http://www.slideshare.net/gstok/content-the-key-to-influencing-the-b2b-buying-process
"By publishing content that shows 
buyers you UNDERSTAND their 
problems and can SHOWthem how 
to solve them, you build credibility ... 
prospects will 
PROACTIVELY SEEK IT OUT." 
Source: Ardath Albee, author of 
”eMarketing Strategies for the Complex Sale"
There are also many OPERATIONAL benefits 
to publishing buyer-centric content. 
• The more content you publish, the higher you'll rank in organic 
search results. 
• Leads that are generated through organic search have a 14.6% 
close rate… 
… while outbound marketing leads only have a 1% close rate. 
• Better still, Google's latest algorithm, hummingbird, recognises 
and rewards quality content with higher ranking. 
• "Per dollar, content marketing produces 3x more leads" 
Source: Content marketing ROI (Kapost and Eloqua)
So it's easy to understand why 91% of 
surveyed B2B companies practice 
content marketing. 
Source: B2B Content Marketing 2013 Research Report
... And allocate up to 33% of their annual 
marketing budget to content marketing... 
Source: B2B Content Marketing 2013 Research Report
... to DRIVE key marketing and sales tactics. 
Brand awareness - 79% 
Customer acquisition - 74% 
Lead generation - 71% 
Thought leadership - 64% 
Retention / loyalty - 64% 
Engagement - 63% 
Website traffic - 60% 
Lead management - 45% 
Sales - 43% 
Source: B2B Content Marketing 2013 Research Report
Case in Point: AT&T
Thanks to a blog-centered, 
social sales strategy, AT&T 
generated $47M in NEW BUSINESS 
within a period of 18 months. 
Source: http://www.businessesgrow.com/
47 MILLION!
The bottom line.
"Content drives 
CONVERSATIONS 
Conversation ENGAGES 
Your customers. 
Engaging with people is how 
your company will SURVIVE and THRIVE 
in this new social world." 
Source: Ann Handley And C.C. Chapman, Authors Of "Content Rules"
BEING SOCIAL DRIVES ENGAGEMENT, 
ENGAGEMENT DRIVES 
LOYALTY AND ADVOCACY, 
AND BOTH CORRELATE DIRECTLY 
TO INCREASED SALES. 
ROR = ROI. RETURN ON REVENUE EQUALS RETURN 
ON INVESTMENT.
THANK 
YOU 
QUESTIONS?

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Building A Social Media Strategy For B2B Brands

  • 1. BUILDING A SOCIAL MEDIA STRATEGY FOR B2B BRANDS CURATE BEE
  • 2. B2B MARKETERS SHOULD YOU CARE ABOUT SOCIAL MEDIA?
  • 3. REASONS TO CARE ABOUT SOCIAL MEDIA 90% of all data in the world has been created in the last 2 years. 10B – Internet connected devices NOW. 1 Billion Source: IBM " Understanding Big Data" Source: ABI Research 500 Million 1 Billion/mo 130 Million 883 Million 259 Million Source: https://twitter.com/leeodden
  • 4. BENEFITS: SOCIAL MEDIA FOR BUSINESS AWARENESS: • MARKETING & SALES • MEDIA & PUBLIC RELATIONS RETENTION: • CUSTOMER SERVICE • COMMUNITY & ADVOCACY OPERATIONS: • RECRUITING • COLLABORATION Source: https://twitter.com/leeodden
  • 5. SOURCES OF CONTENT TO MAKE B2B PURCHASING DECISIONS: 50% 48% 35% 33% Source: https://twitter.com/leeodden
  • 6. UNDERSTANDING THE B2B BUYER Discover Consume Act • Text, images • Audio, video • Mobile, tablet • Computer • Formal, funny, • Long, short • Social share • Engage • Subscribe • Register • Inquire • Buy • Search keywords • Social topics • Advertising • Publications • Events • Word of mouth Source: https://twitter.com/leeodden
  • 7. B2B SOCIAL & BUYER JOURNEY Source: https://twitter.com/leeodden
  • 8. B2B BUYERS ARE PEOPLE TOO Humor: CISCO ASR 9000: A perfect Valentines Day gift because it has 6.4 terrabites per second, 400gbpps per slot, 6 times the mobile backhaul capacity. Source: http://bits.blogs.nytimes.com/
  • 9. B2B SOCIAL MEASUREMENT Social Content KPI’s Business Outcomes • Visi ts • Views/ impressions • Fans • Friends • Fol lowers • Commments • Likes • Google plusses • Links • Serps • Search traf f ic • Shorter sales cycles • Increased order quant i ty, frequency • More referrals • Share of voice • Improve service • Lower market ing costs • Grow revenue • Improve prof i ts Source: https://twitter.com/leeodden
  • 10. While 90% of buyers begin their SEARCH for a solution online… A startling 60%* of the buying decision is made BEFORE speaking with a supplier. *Source: The End of Solution Sales, Harvard Business Review
  • 11. SOCIAL MEDIA is only ONE component of the digital marketing picture.
  • 12. Like it or not, buyers are SELF-SERVING on the web. They're SEARCHING for information and solution options. They're DETERMINING the criteria they'll use to select a product. They're IDENTIFYING their requirements. They're SHORT-LISTING vendors and COMPARING solutions. All WITHOUT speaking to a sales representative Source: http://www.slideshare.net/gstok/content-the-key-to-influencing-the-b2b-buying-process
  • 13. "(Content Marketing) ... is being there when customers need you and seek you out with RELEVANT, EDUCATIONAL, HELPFUL, COMPELLING, ENGAGING and sometimes ENTERTAINING information." Source: Rebeca Lieb, a u t h o r o f “Co n t e n t Marketing: How to use Content to Market Onl ine and in Social Media
  • 14. CONTENT FORMATS TEXT • BLOG • ARTICLE • WHITEPAPER • E-BOOK VISUAL • VIDEO • DEMO • INFOGRAPHIC • SLIDESHARE EVENT • SEMINAR • WORKSHOP AUDIO • PODCAST Source: http://www.slideshare.net/gstok/content-the-key-to-influencing-the-b2b-buying-process
  • 15. This means there are MANY opportunities to create content that positions your company as a subject EXPERT and trusted ADVISOR... Source: http://www.slideshare.net/gstok/content-the-key-to-influencing-the-b2b-buying-process
  • 16. "By publishing content that shows buyers you UNDERSTAND their problems and can SHOWthem how to solve them, you build credibility ... prospects will PROACTIVELY SEEK IT OUT." Source: Ardath Albee, author of ”eMarketing Strategies for the Complex Sale"
  • 17. There are also many OPERATIONAL benefits to publishing buyer-centric content. • The more content you publish, the higher you'll rank in organic search results. • Leads that are generated through organic search have a 14.6% close rate… … while outbound marketing leads only have a 1% close rate. • Better still, Google's latest algorithm, hummingbird, recognises and rewards quality content with higher ranking. • "Per dollar, content marketing produces 3x more leads" Source: Content marketing ROI (Kapost and Eloqua)
  • 18. So it's easy to understand why 91% of surveyed B2B companies practice content marketing. Source: B2B Content Marketing 2013 Research Report
  • 19. ... And allocate up to 33% of their annual marketing budget to content marketing... Source: B2B Content Marketing 2013 Research Report
  • 20. ... to DRIVE key marketing and sales tactics. Brand awareness - 79% Customer acquisition - 74% Lead generation - 71% Thought leadership - 64% Retention / loyalty - 64% Engagement - 63% Website traffic - 60% Lead management - 45% Sales - 43% Source: B2B Content Marketing 2013 Research Report
  • 22. Thanks to a blog-centered, social sales strategy, AT&T generated $47M in NEW BUSINESS within a period of 18 months. Source: http://www.businessesgrow.com/
  • 25. "Content drives CONVERSATIONS Conversation ENGAGES Your customers. Engaging with people is how your company will SURVIVE and THRIVE in this new social world." Source: Ann Handley And C.C. Chapman, Authors Of "Content Rules"
  • 26. BEING SOCIAL DRIVES ENGAGEMENT, ENGAGEMENT DRIVES LOYALTY AND ADVOCACY, AND BOTH CORRELATE DIRECTLY TO INCREASED SALES. ROR = ROI. RETURN ON REVENUE EQUALS RETURN ON INVESTMENT.