Experian recently commissioned Forrester Consulting to conduct a study with 380 C-level and
functional leaders across Europe, the Middle East and Africa at traditional bricks-and-mortar
organisations. The resulting report (Winning in the customer era)1 focuses on the changing
digital world, where customers are more powerful than ever before, and expectations are higher,
influencing businesses to reconsider their business models. Nearly half of C-level respondents
are worried about external competition, with 73% believing that traditional business models will
disappear in the next five years due to digital transformation.
In today’s world of cut-throat competition, every interaction with the customer matters as it provides you with an opportunity to leave an everlasting impression on them. Almost all the major companies in the world believe and implement this philosophy.
White-label Neobank. Turnkey solution for Enterprises, Banks, and Startups.
Launch your own comprehensive Neobank under your brand in a short timeframe by utilizing our network, licenses, permissions, certifications, and software.
Learn more - https://optherium.com/digital-banking/
Addiko Bank Digital Transformation Experience - Microsoft Sinergija 18Vladimir Ljubibratic
Addiko Bank Digital Transformation Experience drive with Microsoft Dynamics 365 platform to achieve better customer engagement, employee productivity and transform operations and products.
The new development, Digital KYC, has proved to be beneficial to the financial institutions for faster KYC verification. Also known as E-KYC, it has made customers' life easier.
Experian recently commissioned Forrester Consulting to conduct a study with 380 C-level and
functional leaders across Europe, the Middle East and Africa at traditional bricks-and-mortar
organisations. The resulting report (Winning in the customer era)1 focuses on the changing
digital world, where customers are more powerful than ever before, and expectations are higher,
influencing businesses to reconsider their business models. Nearly half of C-level respondents
are worried about external competition, with 73% believing that traditional business models will
disappear in the next five years due to digital transformation.
In today’s world of cut-throat competition, every interaction with the customer matters as it provides you with an opportunity to leave an everlasting impression on them. Almost all the major companies in the world believe and implement this philosophy.
White-label Neobank. Turnkey solution for Enterprises, Banks, and Startups.
Launch your own comprehensive Neobank under your brand in a short timeframe by utilizing our network, licenses, permissions, certifications, and software.
Learn more - https://optherium.com/digital-banking/
Addiko Bank Digital Transformation Experience - Microsoft Sinergija 18Vladimir Ljubibratic
Addiko Bank Digital Transformation Experience drive with Microsoft Dynamics 365 platform to achieve better customer engagement, employee productivity and transform operations and products.
The new development, Digital KYC, has proved to be beneficial to the financial institutions for faster KYC verification. Also known as E-KYC, it has made customers' life easier.
Sameer is a digital strategist focusing on removing friction across Banks, NBFCs, Fintechs and Software providers. He is working with Financial Institutions for establishing their digital strategy in alignment with business strategy. The digital strategy would generate value through increase in digital footprint / revenues / cross-sell. This would also reduce costs through productivity gains, automation and process realignment. Digital initiatives as part of strategy would include loan origination, Cross sell platform, Omnichannel platform, Analytics & AI, Mobility and Fintech tie-ups.
This deck is part of his open innovation approach. This can be used by anyone.
The Journey to Digital Transformation with Touch BankBackbase
The presentation of Andrei Kozliar, CEO of Touch Bank. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
Remote Customer Account Opening and OnboardingAndy Ambrose
Digital customer account opening and onboarding has many challenges. For complex transactions, often times scanning, faxing, emailing, express mail etc. are required to complete the process. In addition, many customers are required to visit a physical branch to verify their identity to open new accounts, complete applications and other processes that require a substantial amount of complicated paperwork. Due to the amount of work it takes to get complex forms/applications completed, there are delays, procrastination and customer drop off.
Liveoak Technologies is solving for the time it takes to complete new account paperwork, customer onboarding and insurance/financial applications as well as decreasing customer drop off. Find out more about the problem and how Liveoak solves for it. Digital transformation is happening now for remote account opening.
#fintech #finserv #banktech #insuretech #Regtech #IdentityVerification #IDV
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers.
CGI Voice of the Client Telecoms Industry IT Trends for 2015Stephen Craig
CGI Voice of the Client Analysis for 2015 in the Global Telecommunications Industry. Includes IT trends analysis and business implications. Key topics for 2015: IT Modernization, Digital Transformation, Customer Experience, Omni-channel strategies, and Outsourcing.
Focus On Customer Centricity With Digital Tech & Atrificial Intelligence Impa...Nouamane Cherkaoui
Talk / Presentation on a strategic event which brings together senior executives from Europe’s leading financial
services companies to explore the latest innovations in AI and how they are specifically being used to enhance and disrupt the FS industry.
The event will tackle 2 key issues:
1. How AI impacts the business model of financial services – and where best to deploy it – now, and in the next decade
2. How to get adoption, deployment and implementation right
“Digital” is the new buzz word in the banking sector, with banks all around the globe hopping onto the digital bandwagon. Banks of all sizes are making sizeable investments in digital initiatives in order to maintain a competitive edge. Vijaya Bank shows us what are the benefits of the digital banking.
Bank of the future - Scenarios for online banking for millennialsEnhancers
Bank of the future is the outcome of a research and a concept design project we made for an Italian bank. This work was completed on the October 2013. It showcases the context, the customer journey and 5 developed scenarios (with related UX concept illustrated) related to a branchless bank that focus on the youngest generation of clients. On request of our client we developed also a prototype of one the 5 concepts. Even if we showcase just 5 of them, as you can notice from the customer journey we have much more in our portfolio.
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will showcase the Finovate Europe’s Best of Show solution, The Everyday Bank - we will show how to create personalised customer journeys hyper targeted to users, resulting in increased customer acquisition and retention.
Instead of simply providing customers with traditional banking products such as account access and payment tools, the new solution will push the boundaries of personalisation to the next level by delivering tailor-made customer journeys based on real-time behavior, interests, location and preferences.
We will look at:
How can banks leverage on AI (artificial intelligence)? How can they harness its power to improve their customer experience?
The impact of the open fintech API ecosystem.
PSD2 - not just compliance but a new sales & origination opportunity
The main strategic directions banks should choose from
We surveyed 200+ employees in financial services. This is what we found... See results and suggestions that can help you improve your job at your bank or credit union.
World Payments Report 2014 Key Findings PresentationCapgemini
Ten years after publishing the first World Payments Report, Capgemini and RBS continue to provide insight into global and regional non-cash payment trends. In this presentation from the World Payments Report 2014, we explore what is driving payments growth, the increasing overlap of key regulatory and industry initiatives, the increased cascade effect, and innovation and transformation in payments processing. Visit www.worldpaymentsreport.com for more information.
Sameer is a digital strategist focusing on removing friction across Banks, NBFCs, Fintechs and Software providers. He is working with Financial Institutions for establishing their digital strategy in alignment with business strategy. The digital strategy would generate value through increase in digital footprint / revenues / cross-sell. This would also reduce costs through productivity gains, automation and process realignment. Digital initiatives as part of strategy would include loan origination, Cross sell platform, Omnichannel platform, Analytics & AI, Mobility and Fintech tie-ups.
This deck is part of his open innovation approach. This can be used by anyone.
The Journey to Digital Transformation with Touch BankBackbase
The presentation of Andrei Kozliar, CEO of Touch Bank. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
Remote Customer Account Opening and OnboardingAndy Ambrose
Digital customer account opening and onboarding has many challenges. For complex transactions, often times scanning, faxing, emailing, express mail etc. are required to complete the process. In addition, many customers are required to visit a physical branch to verify their identity to open new accounts, complete applications and other processes that require a substantial amount of complicated paperwork. Due to the amount of work it takes to get complex forms/applications completed, there are delays, procrastination and customer drop off.
Liveoak Technologies is solving for the time it takes to complete new account paperwork, customer onboarding and insurance/financial applications as well as decreasing customer drop off. Find out more about the problem and how Liveoak solves for it. Digital transformation is happening now for remote account opening.
#fintech #finserv #banktech #insuretech #Regtech #IdentityVerification #IDV
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers.
CGI Voice of the Client Telecoms Industry IT Trends for 2015Stephen Craig
CGI Voice of the Client Analysis for 2015 in the Global Telecommunications Industry. Includes IT trends analysis and business implications. Key topics for 2015: IT Modernization, Digital Transformation, Customer Experience, Omni-channel strategies, and Outsourcing.
Focus On Customer Centricity With Digital Tech & Atrificial Intelligence Impa...Nouamane Cherkaoui
Talk / Presentation on a strategic event which brings together senior executives from Europe’s leading financial
services companies to explore the latest innovations in AI and how they are specifically being used to enhance and disrupt the FS industry.
The event will tackle 2 key issues:
1. How AI impacts the business model of financial services – and where best to deploy it – now, and in the next decade
2. How to get adoption, deployment and implementation right
“Digital” is the new buzz word in the banking sector, with banks all around the globe hopping onto the digital bandwagon. Banks of all sizes are making sizeable investments in digital initiatives in order to maintain a competitive edge. Vijaya Bank shows us what are the benefits of the digital banking.
Bank of the future - Scenarios for online banking for millennialsEnhancers
Bank of the future is the outcome of a research and a concept design project we made for an Italian bank. This work was completed on the October 2013. It showcases the context, the customer journey and 5 developed scenarios (with related UX concept illustrated) related to a branchless bank that focus on the youngest generation of clients. On request of our client we developed also a prototype of one the 5 concepts. Even if we showcase just 5 of them, as you can notice from the customer journey we have much more in our portfolio.
In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will showcase the Finovate Europe’s Best of Show solution, The Everyday Bank - we will show how to create personalised customer journeys hyper targeted to users, resulting in increased customer acquisition and retention.
Instead of simply providing customers with traditional banking products such as account access and payment tools, the new solution will push the boundaries of personalisation to the next level by delivering tailor-made customer journeys based on real-time behavior, interests, location and preferences.
We will look at:
How can banks leverage on AI (artificial intelligence)? How can they harness its power to improve their customer experience?
The impact of the open fintech API ecosystem.
PSD2 - not just compliance but a new sales & origination opportunity
The main strategic directions banks should choose from
We surveyed 200+ employees in financial services. This is what we found... See results and suggestions that can help you improve your job at your bank or credit union.
World Payments Report 2014 Key Findings PresentationCapgemini
Ten years after publishing the first World Payments Report, Capgemini and RBS continue to provide insight into global and regional non-cash payment trends. In this presentation from the World Payments Report 2014, we explore what is driving payments growth, the increasing overlap of key regulatory and industry initiatives, the increased cascade effect, and innovation and transformation in payments processing. Visit www.worldpaymentsreport.com for more information.
Principles and Practices of Banking Module 5ARUNKUMAR7358
Banking Technology
Concept of universal banking
Home banking
ATM’s
Internet banking
Mobile banking
Core banking solutions
Debit, credit and smart cards
Electronic payment system
MICR
Cheque truncation
ECS
EFT
NEFT
RTGS
Books referred - Dr.Nirmala Prasad, K. Chandrasass j (Banking and financial system)& Mithani, Gordan (Banking and financial systems)
Commercial Banking - Challenges and OpportunitiesShihab Khalil
Commercial Banks are under tremendous pressure to innovate new products and become more competitive. This presentation shows a perspective on commercial banking and solutions.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
2. WHAT IS A DIGITAL BANK
Neo
Banks
• No banking
license
• Partner with
existing banks
• Offer user
friendly interfaces
• Example – Niyo
(First IDFC),Yolt
(ING)
New
Banks
• Obtained banking
license
• Direct
competition with
traditional banks
• Same services as
Traditional banks
• Example – Monzo,
Starling
Beta
Banks
• Subsidiary of
existing traditional
bank
• Supports the
traditional bank
• Helps enter new
markets
• Increases
customer base
Digital banks are banks which transfer of transactions from traditional modes to online through use of advanced
technologies for an enhanced customer experience and cost reduction
3. WHY A DIGITAL BANK?
For Banks For Customers
Reduced dependency on branches Ease of accessibility
Reduced costs of transactions Lesser fee-based transactions
Staff Reduction Automated processes reduce TATs
Increase in customer reach Anywhere banking
Financial Inclusion benefits Rural population gets easy access to banking
Additional opportunities for cross sell Better product mix available
Omni-channel benefits for marketing Ease of access to banking products and services
Streamlined customer acquisition Better customer servicing 24X7
4. KEY ADVANTAGES OF DIGITAL BANKS
Top UK Digital Banks have –
Added 13 Million customers in Europe
5 Million accounts opened in H1 2019
Increased reach outside of major cities
Digital banks have –
Lower cost-to-serve than incumbents of £20-£50 per account vs £170*
No branches and branch networks
No Legacy IT systems support costs
Sources: * - https://www.finextra.com/newsarticle/34335/digital-banks-on-track-to-treble-customers-in-next-year-but-profits-remain-elusive
5. VISION OF A DIGITAL BANK (BETA BANKS)
Rethinking from end Customers
perspective
Transparent product pricing
Use of Open API for interoperability
Intelligent use of Data (Paperless
Banking)
AI based customer service
SingleVersion of
Truth
Integration
with Fin-
techs
Omni-
Channel
6. PRODUCT DELIVERY – SIMPLIFYING THE FRONT END WITHOUT IMPACTING CORE PROCESSING
MostViable Product
Feature
C
Feature
B
Feature
A
Product Backlog
Client Onboarding
KYC/CDD
Account Opening (CASA Offerings)
Transactions
PaymentsWorkflows
Loan Offerings
Accounting and Reconciliation
Regulatory Reporting
Risk Management
Treasury
Omni-Channel
Platform
Core
Banking
Platform
By
increasing
order
of
impact
7. TYPICAL CUSTOMER ONBOARDING JOURNEY – MVP1
Customer
enters Portal
Derive
customer
data
Data Analytics
Customer
Due
Diligence
KYC Partners
Credit
Scoring
Rating Agency
Account
Opening
Core Banking Platform
Payment
Gateways
Payment Partners
SingleVersion ofTruth (Cloud Based Enterprise Layer)
Front end