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© 2015 BancVue. All rights reserved. Not for distribution.
Building Your Brand On Twitter
Building Your Brand On Twitter
•  With	
  Special	
  Guest:	
  	
  
–  Ashley	
  Jacobs	
  –	
  Director	
  of	
  Digital	
  Marke<ng	
  at	
  Wisebread	
  
–  Wisebread	
  is	
  a	
  finance	
  blog	
  aimed	
  at	
  helping	
  you	
  live	
  large	
  on	
  a	
  
small	
  budget	
  
	
  
	
  
•  Goals:	
  
–  Discover	
  the	
  basic	
  tac<cs	
  used	
  to	
  grow	
  your	
  TwiDer	
  following	
  
–  Define	
  strategies	
  banks	
  &	
  CU’s	
  can	
  use	
  to	
  aDract	
  and	
  interact	
  with	
  
influencers	
  
–  Deliver	
  some	
  3rd	
  party	
  tools	
  your	
  social	
  media	
  team	
  can	
  u<lize	
  to	
  
achieve	
  your	
  goals	
  
	
  © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“I	
  first	
  got	
  started	
  on	
  twiDer	
  during	
  
an	
  internship	
  my	
  senior	
  year	
  of	
  
college.	
  It	
  can	
  be	
  overwhelming	
  to	
  
get	
  started	
  on	
  TwiDer,	
  but	
  you	
  just	
  
have	
  to	
  go	
  for	
  it!	
  #bankonsocial”	
  
@Wisebread
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“This	
  means	
  on	
  TwiDer,	
  you	
  
have	
  to	
  be	
  very	
  calculated	
  
about	
  how	
  best	
  to	
  convey	
  your	
  
messages.	
  #bankonsocial”	
  
@Wisebread
“140	
  characters,	
  faster	
  (tweet	
  
half-­‐life),	
  different	
  audiences,	
  
rapid	
  response	
  mechanism,	
  and	
  
oh	
  so	
  many	
  others!	
  
#bankonsocial"	
  
@Alukomnik
Divider Slide Option 1
The average life-
span of a Tweet is
18-20 minutes
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“My	
  favorite	
  tac<c	
  is	
  
par<cipa<ng	
  in	
  tweetchats.	
  
#bankonsocial”	
  
@Wisebread
“Remembering	
  that	
  TwiDer	
  is	
  a	
  
conversa<onal,	
  two-­‐way	
  
channel.	
  It	
  isn't	
  a	
  broadcas<ng	
  
mechanism.	
  #BankOnSocial”	
  
@gobellbanks
Divider Slide Option 1
@Wisebread hosts a
weekly financial Twitter
chat every Thursday at
3PM ET using the hashtag
#WBChat
Divider Slide Option 1
“Engage	
  engage	
  engage,	
  no	
  
one	
  likes	
  following	
  people	
  
who	
  don't	
  talk	
  to	
  them!	
  	
  
Make	
  it	
  personal	
  and	
  start	
  a	
  
convo	
  #BankOnSocial”	
  
@BankSmartKATE
“Joining	
  in	
  on	
  conversa<ons!	
  
It's	
  all	
  about	
  "Staying	
  Social!"	
  
I've	
  made	
  more	
  connec<ons	
  
by	
  jumping	
  in	
  on	
  tweets.	
  
#BankOnSocial”	
  
@BankSmartCARRIE
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“One	
  mistake	
  I	
  see	
  brands	
  
making	
  is	
  not	
  engaging	
  with	
  
their	
  followers.	
  Retwee<ng	
  and	
  
sharing	
  content	
  is	
  great,	
  but	
  you	
  
have	
  to	
  engage	
  through	
  
conversa<ons	
  as	
  well.	
  
#bankonsocial”	
  
@Wisebread
Divider Slide Option 1
“Brands	
  linking	
  FB	
  or	
  Instagram	
  
&	
  their	
  only	
  TwiDer	
  posts	
  say	
  "I	
  
just	
  posted	
  a	
  photo	
  to	
  
Facebook."	
  Spamming	
  my	
  feed.	
  	
  
#BankOnSocial”	
  
@BankSmartCARRIE
“Strictly	
  pos<ng	
  self	
  
promo<ng	
  content.	
  Flip	
  the	
  
focus	
  to	
  your	
  audience!	
  
#BankOnSocial"	
  
@HelenLawr
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“I	
  would	
  use	
  that	
  <me	
  to	
  
par<cipate	
  in	
  tweetchats.	
  In	
  my	
  
opinion,	
  tweetchats	
  are	
  one	
  of	
  
the	
  best	
  ways	
  to	
  engage	
  with	
  
people	
  on	
  TwiDer.	
  
#bankonsocial”	
  
@Wisebread
Divider Slide Option 1
“Use	
  @hootsuite	
  to	
  schedule	
  
posts	
  throughout	
  the	
  day	
  so	
  
even	
  though	
  I	
  wasn't	
  available	
  I	
  
could	
  engage.	
  #bankonsocial”	
  
@DebbiKing
“Connect	
  with	
  people	
  
through	
  replies,	
  quoted	
  
RTs	
  and	
  men<ons.	
  
#BankOnSocial”	
  
@gobellbanks
Divider Slide Option 1
“U<lize	
  TwiDer	
  lists!	
  I	
  have	
  
one	
  for	
  friends/family,	
  
#fintech,	
  general	
  news	
  etc.	
  
Quick,	
  easy	
  way	
  to	
  catch-­‐up.	
  
#bankonsocial”	
  
@MrsAmandaReed
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“@Buffer	
  @Nuzzel	
  
@TweetDeck	
  are	
  my	
  favorite	
  
3rd	
  party	
  tools	
  
	
  #bankonsocial”	
  
@DarleneMacAuley
“I'm	
  a	
  huge	
  hootsuite	
  
fan	
  myself!	
  	
  
#BankOnSocial"	
  
@BankSmartKATIE
Divider Slide Option 1
“Google	
  analy<cs,	
  
@simplymeasured,	
  and	
  
so	
  many	
  others	
  
#bankonsocial”	
  
@Alukomnik
“I	
  use	
  @Hashtracking	
  
to	
  keep	
  track	
  of	
  
analy<cs	
  on	
  our	
  chats.	
  
#bankonsocial”	
  
@Wisebread
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“In	
  our	
  giveaways,	
  we	
  have	
  
people	
  tweet	
  their	
  answers	
  
to	
  earn	
  entries.	
  
#bankonsocial”	
  
@Wisebread
“Giveaways	
  and	
  feedback!	
  	
  We	
  
prompt	
  people	
  to	
  tell	
  us	
  on	
  
TwiDer	
  what	
  they	
  think	
  of	
  
products/services	
  	
  
#BankOnSocial"	
  
@BankSmartKATE
Divider Slide Option 1
“If	
  you	
  have	
  a	
  video	
  chat,	
  or	
  
press	
  conf.	
  make	
  sure	
  you	
  
have	
  a	
  branded	
  backdrop	
  
with	
  your	
  handle	
  on	
  it	
  
#bankonsocial”	
  
@Alukomnik
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“Engagement	
  rate,	
  perhaps	
  
men<ons	
  and	
  favorites	
  :)	
  
#bankonsocial”	
  
@HorizonCCU
“Faves	
  and	
  men<ons,	
  and	
  
click	
  through	
  to	
  my	
  site	
  on	
  
my	
  content.	
  
#bankonsocial”	
  
@Alukomnik
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“My	
  go	
  to	
  piece	
  of	
  advice	
  is	
  
par<cipate	
  in	
  Tweetchats!	
  Many	
  
influencers	
  aDend	
  chats	
  so	
  this	
  
is	
  a	
  great	
  way	
  to	
  connect	
  with	
  
them.	
  #bankonsocial”	
  
@Wisebread
Divider Slide Option 1
“Connect	
  with	
  people,	
  topics	
  
&subjects	
  you	
  are	
  interested	
  in	
  
&	
  can	
  engage	
  in.	
  If	
  you	
  can't	
  
speak	
  there	
  language	
  you're	
  
lost	
  #bankonsocial”	
  
@woodsie33
“Be	
  authen<c!	
  
Everyone	
  can	
  spot	
  a	
  
phony.	
  #bankonsocial”	
  
@DebbiKing
 
	
  
	
  
© 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial	
  
Divider Slide Option 1
“I	
  can't	
  state	
  this	
  enough!	
  
Your	
  stories	
  will	
  be	
  on	
  social	
  
media	
  (especially	
  TwiDer)	
  
even	
  if	
  you	
  aren't	
  
#bankonsocial”	
  
@Alukomnik
“Personality	
  goes	
  a	
  long	
  way	
  
in	
  cukng	
  through	
  the	
  
corporate	
  cluDer	
  on	
  social	
  
media!	
  #bankonsocial	
  ”	
  
@BancVue
Divider Slide Option 1
“I’ll	
  give	
  my	
  top	
  
five	
  
#BankOnSocial”	
  
@Wisebread
1.  Don’t be afraid to use Twitter! You should be more afraid of
NOT using it than using it.
2.  Participate in Tweetchats. (shameless plug: Join ‪#WBChat
Thursdays at 12pm PST!)
3.  Share content from others!
4.  Respond to questions and comments!
5.  Have fun with it. Social media is about being social, so keep it
fun!
© 2015 BancVue. All rights reserved. Not for distribution.
#bankonsocial
Thank you

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Building a Brand on Twitter

  • 1. © 2015 BancVue. All rights reserved. Not for distribution. Building Your Brand On Twitter
  • 2. Building Your Brand On Twitter •  With  Special  Guest:     –  Ashley  Jacobs  –  Director  of  Digital  Marke<ng  at  Wisebread   –  Wisebread  is  a  finance  blog  aimed  at  helping  you  live  large  on  a   small  budget       •  Goals:   –  Discover  the  basic  tac<cs  used  to  grow  your  TwiDer  following   –  Define  strategies  banks  &  CU’s  can  use  to  aDract  and  interact  with   influencers   –  Deliver  some  3rd  party  tools  your  social  media  team  can  u<lize  to   achieve  your  goals    © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 3.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 4. Divider Slide Option 1 “I  first  got  started  on  twiDer  during   an  internship  my  senior  year  of   college.  It  can  be  overwhelming  to   get  started  on  TwiDer,  but  you  just   have  to  go  for  it!  #bankonsocial”   @Wisebread
  • 5.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 6. Divider Slide Option 1 “This  means  on  TwiDer,  you   have  to  be  very  calculated   about  how  best  to  convey  your   messages.  #bankonsocial”   @Wisebread “140  characters,  faster  (tweet   half-­‐life),  different  audiences,   rapid  response  mechanism,  and   oh  so  many  others!   #bankonsocial"   @Alukomnik
  • 7. Divider Slide Option 1 The average life- span of a Tweet is 18-20 minutes
  • 8.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 9. Divider Slide Option 1 “My  favorite  tac<c  is   par<cipa<ng  in  tweetchats.   #bankonsocial”   @Wisebread “Remembering  that  TwiDer  is  a   conversa<onal,  two-­‐way   channel.  It  isn't  a  broadcas<ng   mechanism.  #BankOnSocial”   @gobellbanks
  • 10. Divider Slide Option 1 @Wisebread hosts a weekly financial Twitter chat every Thursday at 3PM ET using the hashtag #WBChat
  • 11. Divider Slide Option 1 “Engage  engage  engage,  no   one  likes  following  people   who  don't  talk  to  them!     Make  it  personal  and  start  a   convo  #BankOnSocial”   @BankSmartKATE “Joining  in  on  conversa<ons!   It's  all  about  "Staying  Social!"   I've  made  more  connec<ons   by  jumping  in  on  tweets.   #BankOnSocial”   @BankSmartCARRIE
  • 12.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 13. Divider Slide Option 1 “One  mistake  I  see  brands   making  is  not  engaging  with   their  followers.  Retwee<ng  and   sharing  content  is  great,  but  you   have  to  engage  through   conversa<ons  as  well.   #bankonsocial”   @Wisebread
  • 14. Divider Slide Option 1 “Brands  linking  FB  or  Instagram   &  their  only  TwiDer  posts  say  "I   just  posted  a  photo  to   Facebook."  Spamming  my  feed.     #BankOnSocial”   @BankSmartCARRIE “Strictly  pos<ng  self   promo<ng  content.  Flip  the   focus  to  your  audience!   #BankOnSocial"   @HelenLawr
  • 15.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 16. Divider Slide Option 1 “I  would  use  that  <me  to   par<cipate  in  tweetchats.  In  my   opinion,  tweetchats  are  one  of   the  best  ways  to  engage  with   people  on  TwiDer.   #bankonsocial”   @Wisebread
  • 17. Divider Slide Option 1 “Use  @hootsuite  to  schedule   posts  throughout  the  day  so   even  though  I  wasn't  available  I   could  engage.  #bankonsocial”   @DebbiKing “Connect  with  people   through  replies,  quoted   RTs  and  men<ons.   #BankOnSocial”   @gobellbanks
  • 18. Divider Slide Option 1 “U<lize  TwiDer  lists!  I  have   one  for  friends/family,   #fintech,  general  news  etc.   Quick,  easy  way  to  catch-­‐up.   #bankonsocial”   @MrsAmandaReed
  • 19.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 20. Divider Slide Option 1 “@Buffer  @Nuzzel   @TweetDeck  are  my  favorite   3rd  party  tools    #bankonsocial”   @DarleneMacAuley “I'm  a  huge  hootsuite   fan  myself!     #BankOnSocial"   @BankSmartKATIE
  • 21. Divider Slide Option 1 “Google  analy<cs,   @simplymeasured,  and   so  many  others   #bankonsocial”   @Alukomnik “I  use  @Hashtracking   to  keep  track  of   analy<cs  on  our  chats.   #bankonsocial”   @Wisebread
  • 22.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 23. Divider Slide Option 1 “In  our  giveaways,  we  have   people  tweet  their  answers   to  earn  entries.   #bankonsocial”   @Wisebread “Giveaways  and  feedback!    We   prompt  people  to  tell  us  on   TwiDer  what  they  think  of   products/services     #BankOnSocial"   @BankSmartKATE
  • 24. Divider Slide Option 1 “If  you  have  a  video  chat,  or   press  conf.  make  sure  you   have  a  branded  backdrop   with  your  handle  on  it   #bankonsocial”   @Alukomnik
  • 25.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 26. Divider Slide Option 1 “Engagement  rate,  perhaps   men<ons  and  favorites  :)   #bankonsocial”   @HorizonCCU “Faves  and  men<ons,  and   click  through  to  my  site  on   my  content.   #bankonsocial”   @Alukomnik
  • 27.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 28. Divider Slide Option 1 “My  go  to  piece  of  advice  is   par<cipate  in  Tweetchats!  Many   influencers  aDend  chats  so  this   is  a  great  way  to  connect  with   them.  #bankonsocial”   @Wisebread
  • 29. Divider Slide Option 1 “Connect  with  people,  topics   &subjects  you  are  interested  in   &  can  engage  in.  If  you  can't   speak  there  language  you're   lost  #bankonsocial”   @woodsie33 “Be  authen<c!   Everyone  can  spot  a   phony.  #bankonsocial”   @DebbiKing
  • 30.       © 2015 BancVue. All rights reserved. Not for distribution. #BankOnSocial  
  • 31. Divider Slide Option 1 “I  can't  state  this  enough!   Your  stories  will  be  on  social   media  (especially  TwiDer)   even  if  you  aren't   #bankonsocial”   @Alukomnik “Personality  goes  a  long  way   in  cukng  through  the   corporate  cluDer  on  social   media!  #bankonsocial  ”   @BancVue
  • 32. Divider Slide Option 1 “I’ll  give  my  top   five   #BankOnSocial”   @Wisebread 1.  Don’t be afraid to use Twitter! You should be more afraid of NOT using it than using it. 2.  Participate in Tweetchats. (shameless plug: Join ‪#WBChat Thursdays at 12pm PST!) 3.  Share content from others! 4.  Respond to questions and comments! 5.  Have fun with it. Social media is about being social, so keep it fun!
  • 33. © 2015 BancVue. All rights reserved. Not for distribution. #bankonsocial Thank you